Osmow's Shawarma in Toronto
2583 St Clair Ave W Unit 2, Toronto, ON M6N 4Z5, Canada
About
Osmow's Shawarma is one of North America's fastest growing quick-service restaurant chains, boasting more than 120 outlets. Its modern take on classic Mediterranean and Middle Eastern dishes has proven a hit with its ever-expanding customer base. Serving the best Shawarmas around, Osmow's pita wraps offer a choice of Chicken, Beef, Lamb, Beyond MeatTM, Falafel, or Veggie. The extensive menu also includes delicious Platters, Signature Creations such as on the ROCKSTM & on the STIXTM & Canadian classics such as Shawarma Poutine. Osmow's is Proudly Canadian and family run since 2001.
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I am regular at Osmows. I tried this location for the first time today. I paid $15.50 for a regular size only Chicken with toppings. I was served almost half the size of regular quantity that i get at any other Osmows. It feels like the location is cutting on cost by serving less qty.
I recently visited Osmow's and tried their large Half and Half Chicken Shawarma Box. It was incredibly tasty and wonderfully prepared. The portion was generous, the chicken was perfectly seasoned, tender, and juicy. The combination of rice and salad complemented the flavors beautifully. The service was excellent, with friendly and efficient staff who made sure my meal was prepared just right. Highly recommend this location for a delicious and satisfying meal!
I recently visited Osmow's, and it was a fantastic experience from start to finish! The staff was incredibly friendly, attentive, and efficient. They made sure every part of our order was perfect, and the food was served quickly despite the busy hours. The shawarma was absolutely delicious, fresh, and full of flavor! You can tell they use high-quality ingredients, and the portions are generous. Highly recommend the chicken on the rocks – it’s the best I’ve had! Whether you’re looking for a quick lunch or dinner, Osmow's is the perfect spot for great food and excellent service. Will definitely be back!
It’s my go to place for shawarma and these guy’s never disappoint you. Big shoutout to Vaishali for such great customer service :)
You know what this restaurant defines customer service I must say. I really like their food and how fast they work. The people working with smiles on their faces. A really great experience overall
I must say my mood was a bit down yesterday morning but after visiting this place. I got one of the perfect wrap I ever tasted. Shoutout to that cute indian girl who made it. It was perfectly juicy, grilled and the wrap was tight with my favorite filling. This location is added to my favorite now. One must go and have a 🌯. Cheers🥂
I recently visited first time Osmows Shawarma and had a fantastic experience with this location, thanks to Vishnu. He was incredibly friendly and attentive, making sure that my order was perfect. As it was my time and I didn’t know about the menu but he took the time to explain the menu and even gave great recommendations. His positive attitude and efficient service made my visit fabulous. The food was delicious, but the outstanding service really set this place apart. Highly recommend!
I've only gone in person to this location once and the person didn't greet or acknowledge me and after a while I just opted to leave. Since then I've been ordering through Uber Eats and have had different problems with my order. Today is the 3rd time in the year that I've ordered from this location and my order has been incorrect. the first time they missed the notes for the hot sauce to be on the side and did not provide the right pop, I asked for a sprite and recieved coca cola. the second time they missed the notes for the hot sauce to be mild and instead gave me no sauce at all as well as no ketchup for the fries. this time they missed adding the mild sauce to my shawarma, covered the fries with a white sauce (not sure what it was) and for the Junior shawarma i asked for it to be naked but have tahini and garlic sauce, and the hot sauce on the side, they didn't put any sauce in the shawarma at all and added extra white sauce on the side. The chicken was extremely dry. We ended up just tossing it. I'm not sure if anyone can understand this but when you have a dish and have your own way of putting it together, when something is missing the dish no longer tastes the way it should and it just isn't cravable anymore. the only time ive had my order done correctly is when i called in to tell them they missed it but i shouldnt have to do that, i even made a note on this order that they messed up the last order and THEY STILL MESSED UP AGAIN!!!! im just going to order from the Dufferin and St Clair location. Its further from me but they follow instructions to a T.
Good food
Please replace the staff, one lady is so arrogant and disturbing. Why people have so much attitude?
Great customer service Vegetarian options: The food tastes good and customer service is excellent Food : 5/5 |
gave me a discount on the food great service
Very nice place
Very friendly staff, food is consistently amazing as ever. Vegetarian options: Vegan, beyond steak Food : 5/5 |
Went there yesterday and received the best service by Ali.
Vegetarian options: Very nice Food
it s the best here
Your service and food is great. You made my day awesome.
The food is not tasty at all
Came in tonight to get a half and half chicken box. Chicken was fatty and stringy. Extremely turned off to the point where I stopped eating my food. Food : 1/5
Great Place! One of the employees named Samuel really listened to my order and gave exquisite guest experience!
Great service and Food
Amazing service and fresh food
This location is getting worst day by day. They r doing marketing of new products even its not available in store .I Ordered their new crispy chicken wrap and staff said we are out of stock. What a worst place..Then why are you promoting it they should remove posters displaying their new product?
I got my lunch shawarma poutine, and it was delicious, and the girl that was working at the front cash Vishalini was very polite and friendly and did a great job
They forget my order and I had to wait for around 20 mins. Then after 20 mins they asked what was your order!!!! 28 September 2024 (5PM). Really bad service. Food
Good food and friendly service
Had the chicken shawarma. Only one person serving but wait wasn t long. Place was clean and shawarma was hefty.
It was quite nice Crispy chicken shawarma. Thank you. Food
Take notes from the Bloor and Jane location.
Guys, get your act together. Atonight was filthy. There was drippings all over your shawarma press. Fries on the counter, garbage on the floor. Falafel wraps being pressed on the same press as chicken. No one wearing hair nets. Hair in my sandwich. That was my last visit to osmows.
Tasted great and grilled to perfection
Food is great here and service is fast! I will come again
Fantastic
Had the chicken shwarma wrap and fries. Very fresh and flavorful. Like that I could choose my toppings. Fries were cooked before our eyes. Yum.
Called ahead ordered and still waited 15mins for my food. They werent busy either. Fries were burnt. Didnt have another half an hour to wait so I didnt bother going back.
Owned is an Amazing spot to eat and I love their prices and food
Great experience of customer service and excellent food quality
I think this has become a money grab. The wrap is dry, not well wrapped. The sauce is almost non existant. Most of my wrap was empty. This used to be good.
Ritika s service was brilliant. Her nature to attend customers is very good. Her communication behaviour is friendly.
Ritika s behaviour was very good. Her way to attend customers was very impressive. She greeted me very nicely
Bad service
Very good hygiene place where i loved to eat no rush and fast service as well. I recommended
Lovely place and friendly staff
Good experience
Nice experiences
The food was awesome
Good place. Nice and clean.
The service here is great and the food is even better
Always reliable and reasonable.
Osmow s Shawarma is my absolute favorite for chicken shawarma. The chicken is always juicy and full of flavor. It s perfect whether you get it in a wrap or on a plate.
Good staff and tasty food
Nisha is so welcoming with decent smile. Love this place ! will visit again.
This is the best Parking: It is the best Food : 5/5 |
The best Shawarma I so far had in Toronto. The best thing about Osmows is that they are super clean unlike many other. And this location staff are super cool and gave me even a can of pop as I am new here. The best!!!
Amazing atmosphere and service
Delicious food, fresh and tasty Always in stock and clean Friendly and professional staff Food : 5/5
The service is too good and food is awesome.
I went to this store today afternoon.I just loved the customer service. It was my second time on osmows, I didnt know much about menu but kanchan helps me alot.she is fast and helping nature. I will recommend everyone to visit here.i love it
Nice food and service!!
amazing service people
Yummy beyond steak! Thankyou! <3
My go to Osmow s in the west end. Always fresh Ingredients and welcoming staff.
Nice service
1 - How do you justify half and half chicken being $1 more expensive than chicken on rocks or sticks? Litteraly the same thing. 2 - Why is salad with chicken more expensive than anything else? Are you encouraged to promote unhealthy options? Salad cost close to nothing and your markup is literally insain. 3 - How do you justify always having 1 person working behind the counter doing absolutely everything? Gave service 5 stars because i feel bad for the staff working for this cheap owner
Chicken on the rocks is the best one to try
amazing!
Good food
Good
Amazing review
Was very happy with the food. It was my husbands first time and truly enjoyed the food.
Great atmosphere and nice workers. I enjoyed the food! Will come again.
Food is amazing love osmows
Good food
First of all no table was clean. I had to clean myself before sitting and eating. Second the food taste was not same as what it actually is at other osmows locations. The garlic sauce they use has no taste in it. I believe they are trying to make profits out of the garlic sauce by degrading its quality. Lol Nys in terms of the atmosphere of this location, I would say it was very hard to sit inside as their exhaust fan was not working at all. It was all smoke inside the place. Hard to breathe. Overall not a place you want to be at.
Great food
Nice big place and nice food
Amazing service, Clean store.
Good location and good service awesome food
The falafel wrap was amazing. Spice level Upto mark Food
Great service
I love shawarma veggie wrap
Great food they gave me extra garlic sauce!!!
Excellent staff and tasty food.
Excellent service !!
Nice customer service!
Great shawarma poutine and customer service!!
I visited there.. they re promoting there new menu s and there baklava cheesecake was really yummy and saj wrap
Nice fast food
Friendly staff
Really good staff, very friendly , and i had best chicken on the rocks ever at this location
Love the food here
Awesome
Nisha was an excellent help, she made my experience delightful .
I CAME HERE , and the service was first class and employee nisha is a very kind person
Delicious food, amazing service! The beef on the Stix is a delicious meal that I definitely recommend!
Guys not kidding. I always by at Osmow s But for the first time I bought food in a store who doesn t taste like the rest of the franchise. The attendants didn t ask me if I wanted toppings. Chicken is cold Hummus taste like old. I m sure the workers have nothing to do with that. Avoid this store .
regular shawrma order but like ha mini shawrma
Love this place, the chicken was really fresh, and the staff was excellent, really friendly, and the place is kept really clean and well. Would definitely recommend you come here next time.
Nice people. Vegan option available which is great.
The food was really nice and the best thing is that its vegan friendly!
Samarth s customers service is awesome he asked me in detail
I really dislike the food here. I ordered a chicken shawarma box, with tahini and garlic sauce, there was no tahini that I could detect, the garlic sauce tastes like overly garlicky mayo and everything is drenched in it to the point that it s inedible! Just a greasy mess, I could not even eat the meal. Will not order here again.
Lamp on the rock is very very bad , I will mot try Osmow s again
We are regulars here, their chicken on the rocks and Philly chicken wrap are our go to comfort food.
Very good customer service, the food tasted amazing and very juicy chicken
I bought on the rocks rice and it was so good. Many options for spice level (even mild was to spicy for me) Vegetarian options: Many options (halal, vegetarian, vegan, etc) Dietary restrictions: Offers vegetarian and halal options Parking: Many parking spots Kid-friendliness: Lots of mini options for kiddies
The chicken is over burnt or could be left over at the last, not a good quality could only be for fulfilling the late night orders. Got this around 25 minutes ago. Just the chicken, Rice were fine.
These idiots are becoming worse and worse. Not only do they struggle to roll a wrap without it falling apart half-way, they have now discontinued some of the best toppings which made them an authentic shawarma shop.
it was tasty
Great service and great food!
Pretty good
Wonderful service. Delicious food
Great fast service and delicious food. Our go to spot for takeout in the area.
I ordered beyond steak here to take away which is there vegan option and it tasted really good and staff is also amazing and friendly. I will recommend to visit once and taste the food there.
The best shwarma in the town Servise are amazing taste yuuuuuuummmm Best customer service Nisha . Food : 5/5
Great service
Soggy bitter chicken shawarma that fell apart. Gross trash
Friendly Staff
Food is really good and staff are great! I come here weekly for a sandwich. :)
Manager is the worst woman and person I ever met just got in an argument with her and not happy at all i pay for my food they make me what ever they wanted nothing what I asked for. You complain they tell you one thing and do another playing little games and laughing your face very disrespectful. You talk nice she gets smart with you acting like she doesn t no what your talking about. Making you frustrated. I recommend no one to eat here place is a joke. You will regret it. Sorry owner watch who you hire try get people with good customer service.
One of the best shawarma spot around Toronto and best service.
Can t beat it
Stepped into the show this afternoon for a lamb Shawarma and man, best ever! Supreme was amazing. She made the Shawarma to spec. Will be back and she should get promoted to senior chef of lamb Shawarma!
I love this place and their food. Specially the staff is very kind and friendly. Hats off to Ali who is working very hard in this place. Yesterday I visited and he served me very well. He asked me for more choices and suggested me vegetarian options.
Love the food so yummy
Customer service is okay but the food quality isn t up to the standard, I have tried other locations the quantity of the sauce is good and the rice is cooked properly but here not only the quantity of sauce was bad but rice wasn t warm. I could have spent on other locations in the plaza.
good service and good food
Had my all time fav chicken on the sticks and they didn t disappoint me to serve the best chicken on the sticks in town. Behaviours are so friendly as well.
Best chicken shawarma I tried here.
The lady who took my order right now was super fast and incredibly friendly. I give this 6 if I could Thx u
Great food
Good location and friendly staff. My only complaint is that they can sometimes skimp out on the amount of meat compared to other locations I ve been to
Tastes great
Very good service
very great service
The customer service here is really good, they don t take long to prepare the food and the place is clean!
Good shawarma. Recommend it!
I tried their poutine today I feel it s very amazing place to have chicken shawarma poutine. The employees were very nice and humble ! Must visit .
The place is really good ordered chicken on stix The girl Anamika made it the best!!
Great food and can take photos with the Kyle Larin cutout
Decent food for fast food join
pretty good
This Osmows is way better then the one they opened up on Weston road the food and service is way better the Weston road location is not good at all just being honest
Awesome food.clean and polite owner. Definitely will come back
The food was delicious!! Supreet got my order and she is really very fast i really wanna appreciate her customer service skills as she is not only fast but also very polite.
Their shawarma is too good and the way they make it. Ali took my order and prepared it very rapidly and it was really good. The Way he greets me with my name is really worth going their again and again. He greeted me like we know each other from years and it really made my day.
Supreet makes the best chicken shawarma!!
Had technical difficulties and got confused with the store branches, but a staff member helped me with the refund even though the food that we ordered online was already made. Solid customer service. 5/5
Great, fresh food. Never disappoints everytime
Amazing place
Cold food and poor customer service
I had a friend bring me a shawarma wrap from Osmows the other day for lunch at work. I asked for spicy, and let me tell you, it was so spicy, I had tears rolling down my cheeks, tears of joy ofcourse ;) as so many places simply dont seem to understand the concept of spicy. In fact it was so hot, I ended up with an abcess in my less then healthy tooth, and have to see the dentist in an hour. Not that I regret it, the food was delish, will be back and perhaps ask for a slightly lower spice level next time ;)
Friendly staff!
The staff is very friendly and respectful, willing to answer patiently to different questions. Clean location and with parking Food
Ali is the best employee. Best customer service
Good place to buy shawarma wraps from and the food is very good here. The only con is in the drinks not a lot of options for milk. They have pop and juice options so be cautious if you plan to eat spicy food here. Employees are good here
Lovely.
I asked for something other than Shawarma, I was told it is not available. In addition, I am told that they stop service, cooking, orders at 10:45 p.m., even though it says 11:00 p.m. I then ordered Chicken Shawarma to take away, then I was sitting on the bench, I didnt follow the cooking, after having taken my sandwich, at home, surprise, I found a meat sandwich! I was not even given the receipt, having paid cash (Tuesday July 25, 2023 in the evening). Buffalo sauce? No, we dont have any at home! Response from the gentleman.
Charged me $0.85 for extra garlic sauce and then proceeded to tax it on top of that.
Yummy food , lovely staff and awesome location
Best Osmows in Toronto! I had the best customer service and the shawarmas were done really well thanks to Ali!
It s can be a better shawarma in Toronto, but only if all others will closed. I just would like to eat shawarma, I didn t expect the best, I just except AT LEAST a normal, but it s totally the worst what I ever tried, vegetables has strange taste, maybe they aren t fresh, or just not good, idk, meat has a strong grill taste, and grill tastes better than this meat, sauce not rich, very liquid and tastes not well. Service normal but without care to customers, don t have a napkins in the bag :/ If you would like to eat in, you will get the worst shawarma, with not clean tables, enjoy :)
The staff is really nice
Good store, The guy Ali who works there is really nice.
Went today with a loved one and tried the new beyond steak on the rocks and it was absolutely delicious, person working there at around 4pm was very nice. Definitely recommend checking this location out for food and service. Will be going back here.
My one of friend(Nisha working here) recommended this place to visit.. Best shawarma i have ever try everyone should go there
Meat is not fresh and looks like dog food. Staff are on phone calls talking while working and the worker who made my order stuck her finger in her ear with gloves on and then proceeded to make my food . Safe to say that I will not be returning here.
Recommend dining into enjoy the food hot and fresh!
This Osmow s location is always excellent and the staff go beyond our expectations to provide wonderful service. Earlier today, Arshia and Ali were friendly, professional, and ensured that our orders were perfect and it is individuals like them that make us come back to that location. Thank you to all of the staff (especially to Arshia and Ali!)
Really good food and better customer service!
Great food and service .
Amazing service .. I loved the way Nisha suggested me the Falafel wrap as this was my first time to Osmos I am vegetarian and she made my order so yummy She really went above and beyond my expectations as a customer Will visit again for the wrap she did for me . She really deserve a huge appreciation I hope management will consider my request .
*EDIT* I was really impressed that this Osmows location went above and beyond to make things right. After my initial review, I went in at their invitation, tried one more time and it was much better. Good portion size and sauce, they went above and beyond. I found this to be very good customer service and I will be back. ---------------------------------------------- The staff are very friendly at this Osmows location and it is very clean, so that is a definite plus. Unfortunately, I really wanted to love this Osmows, given that it is my favourite place to grab a bite and this is the closest location to my house. But after two tries, it has let me down, and I will go to a different location in the future. On one occasion, I ordered on Uber Eats and found the portions much smaller than in other locations. The container was half filled with rice, skimpy on the chicken, and skimpy on the sauce. The second time, I ordered in-store for takeout and paid for extra garlic sauce. I confirmed with the employee that she put on the order. When I got home, to my surprise, there was almost no sauce, and it was underfilled with both rice and chicken yet again. I still love the food at Osmows, but will not be back at this particular location.
Very bad behaviour and not understanding. They even count tissue before giving.
The worst service I have ever got from osmows in toronto. The employees dosent know about anything about customer service
Ali is such an amazing employee who makes coming too Osmows a pleasure! We always have a good convo and his energy is great! I wish we had more Alis in this world :) Thank you brother, your amazing customer service does not go unnoticed
