Dairy Queen Grill & Chill in Trenton

Always a good choice, clean, friendly staff

Clean restaurant and fresh food

strand of hair in my food, chicken strips were the size of baby carrots

Man do I LOVE the crisp water from dq. Good job guys!!

Typical dairy queen that is the same as each other in the chain. It seems a little dated and the service is pretty slow but that is the same as any dairy queen that I have ever been to.

One little boy was very happy getting his first ever Banana Split The team was very busy but it was great to see some hardworking young people with the weeknight soccer rush. Great memories and we are thankful for visiting the Trenton Dairy Queen this evening

Cant go wrong with a blizzard

A must visit, love the ice cream, always cringe a bit when I get the bill. Almost $8 for a medium Blizzard

We ate here several times and enjoyed the food and service. This DQ is at a good location.

My girls shared a blizzard & fries w gravy. Perfect afternoon snack.

Rude staff

Pay $8 for a blizzard and they cant be bothered to fill it to the top...

Food was hot and fresh. Would return.

I understand i had a big order but each time i bought a double cheeseburger i specified plain and no bun. But instead they give me the 3 double cheeseburgers without bun but with all the toppings... And a salad instead of my tripple cheeseburger PLAIN without a bun. I ordered so much because i have a large breed dog. Very disappointed in this place. Usually they get my orders right but this time they have made me rethink ever coming to this location again! Dietary restrictions: They dont care about the special instructions asked of them.

Yummy ice cream. Nice staff.

I remember when DQ had a great burger! Not anymore. We were mortified when we saw the burger come out of the microwave, lettuce, tomato, onion and all! I asked if this was regular procedure, and the answer was, only if it needs to be warmed up . OMG. THEY GAVE US AN OLD COLD BURGER AND HEATED IT, TOPPINGS AND ALL IN THE MICROWAVE! Yuk, yuk, yuk, bun, went hard, of course, toppings into the garbage, wished we went to A&W.

Pretty expensive just to get the wrong order. Don t think I ve ever seen an adult in here and it shows by the quality. Will never go here again.

Never had a more loaded blizzard than today at this location. Holy, this place was run by school kids, no kidding and it seems they got the mix more loaded than the owner would like too. Well, the service was good and the kids got er done. The sugar rush however threw me off writing this review. Oh lordy, this will last me for a whole week.

HORRIBLE BOYCOT! . Going through the drive thru i ordered a snack wrap, pretzel sticks and a pepsi. Once leaving the drive thru i took a bite of my wrap and noticed an extra bite of softness, myself thinking must be the cheese. Upon taking another bite i glanced down to see the inside of my chicken was pink. I ve worked Fast food before i know timers get set at wrong times. i explained that to the manager i was 100% understanding. The manager only offered a new wrap, but feeling woozy i had requested a refund. and was ONLY refunded my wrap $4.50 on my $10 order (as good customer service skills would refund the whole order for the inconvenience of having to drive back) Very disappointing in how my situation was handled . And will NEVER darken the door steps of Dairy Queen Trenton. I would appreciate a follow up on this.

Every time I going to Dairy Queen the staff is very rude. They have one shoved their debit machine in my boyfriends face telling him to sing. There is not one adult in that store. They re very rude when they are talking to you and nothing is ever right when you get your order I work fast food and I totally understand mistakes but no one there looks happy to do their job when they talk to you and it is very unwelcoming. They also got very mad with each other right in front of us because they got our order wrong and had to remake it even though we had to repeat ourselves 10 times and then make it feel like it s our fault. Very disappointed I hope you guys can fix the situation and make others feel welcomed.

The people that work there need to trained how to write on cake properly and use the right icing to do so.

Love the burgers and love the ice cream cakes. Awesome spot. Friendly staff

Bad service disappointed.

So many issues 4 piece chicken basket meal. Listed on the board $10.99 Bill price $12.99 Cashier stated it came with a drink or blizzard Charged $4.69 for it. When I went to question this I was told she is new, there is nothing we can do about it. Said that we would get our ice creams after we were finished out hot food. Went to collect and it appeared the peanut butter parfait was made when we ordered and left on the counter. It was half melted. Blizzard was the consistency of strew. To top it off, the rudeness behind the counter! Refusal to male the situation right and laughing as I walked away. HIGHLY dissatisfied

Absolutely horrible our burgers were only cooked on one side, they were so wet the buns were.soaked with pinkish Grey liquid. 50.00 for 3 uncooked burgers 3 uncooked orders of fries 3 half filled drinks drinks 1 sundae and all of it went in the garbage. The senior couple ahead of us Gave them enough trouble for their bad experience they should have been trying to better their food quality for everyone. We will never go back for hot food or cold drinks again...ever!!

I have given up on the Trenton location. I went with my granddaughter to get a banana split and the girl at the cash went over to make it she did not wash her hands before cutting the banana I should have refused it but did not want to cause a scene so we threw away the banana and just ate the ice-cream this was very disappointing for my granddaughter and myself. The customer service at the Trenton location is very poor the kids that work there dont seem to care about anything, they are not very friendly either. They did not even give me my receipt. I have had too many problems with my orders at the the Trenton location so I decided to drive to belleville and try that location i have been there several times now and they always get my order correct, provide good customer service are friendly and their ice-cream is better their machines must be colder as the ice-cream is not half melted mid way thru eating . Belleville will be my go to location when we want dariy queen. Belleville also looks way nicer it is updated not run down looking like the Trenton location is. So if you are passing through the area skip the Trenton location and go to Belleville a much better experience.

Just walked out of here now and am shocked at the service and rudeness of the manager serving us - taking her stress out on her young staff members and hurriedly serving terrible (rushed and incomplete orders) desserts our large sundae was smaller than a normal SMALL and we paid more $ for extra strawberries only to have it barely even a dribble on top. Super disappointing considering the cost of a large sundae is now over $6 needless to say, I won t be back. Rude. Inconsistent sizing and overpriced sugar milk. That manager needs to get some training in customer service and treatment of her staff.

We go every Friday and have the same guy serve us. Think hes the manager on Fridays. Very nice young man. 5 stars to him. Update . Found out his name is Liam. You guys are lucky to have him. Gets the job done quickly and correctly.

The staff here have been excellent the past few months. Great customer service. Staff are friendly and work hard.

Got some Blizzards for the whole family. The wife ordered at the drive-through, since she knows better than I whats available and what the kids like. Since I have no idea what they sell, I told her to surprise me. It was delicious, albeit cloying. Food

Drive through person was not able to hear us, we had to repeat or order a few times. My blizzard was also not made correctly and was extremely soft and could have passed for a milkshake

Everything was okay. The service and server were great.

Asked for a re dip as the cone had no chocolate. Sorry sir it does that sometimes. Wish I could add picture

Food is OK , service is good , seating is inadequate. For a restaurant that specializes in desert , the seating doesn t give a lot of room for fat people.

For what they cost now, one would like to think that they would at least fill the blizzard cups

This DQ is more expensive than the Belleville store. A mini Blizzard is $5.50 now. Wow. I can get a tub of Hagen Daz at Smileys on sale for the same price as that mini. I left today after waiting ten minutes. At least three people working and only one customer ahead of me plus drive through.

Avoid this place at all costs. The have one price online, a different price on their drive thru menu and another one inside. They refuse to sell the products at the advertised prices and want you to pay inflated prices for ice cream. Terrible service.

Went to the restaurant me and my partner were discussing personal matters with each other and cashier was rude and ignorant and put her nose where it does not belong and should keep her mouth shut when me and my partner and talking to each other not her business and should not be rude to customers.

Good but disappointed in amount of carmel pecans on our Pecan buster parfaits. Since when do you charge for pecans if its a substitute? Food

Dated and old school feels like the 80s in here

Just made an order to be delivered. As Im excitedly waiting for my ice cream to arrive, I get a notification that my order was cancelled. So I contact support to see whats happening and they looked into it. Turns out, they cancelled my order because theyre busy and didnt want to fulfill it. This is definitely the worst customer service Ive experienced in all the time Ive lived in this area. Thanks for nothing.

Showed up, got Blizzards, tasted pretty good and didnt take very long. Wish it was a little more full though.

Nice staff. Picked up an ice cream cake. They offered to write on it which they did and it looks pretty good.

They dont have scanner to scan your QR coupon from the app.

The best Strawberry milkshake Ive had!!

I found them very slow. Five people walking around doing nothing and no one on the till. When they finally made my banana splits they put the banana on top of the ice cream with hardly any toppings.

Good ol dairy queen. Super fast and they always do a good job

Prices are to high like 6.00 for a small blizzard

Quick service for food and dessert. Friendly staff.

All the staff were Super nice and they did very fast service. Especially the skinny short male with brown hair.

Well sadly there is no more Coney fries but we tried DQ again. We got 2 meal deals and I guess the person working back line between 5-6 decided to play a prank. I received over 1/2 dozen soggy smaller and medium pickles on my burger. First bite ruined the meal as only dill was all I could taste. Honestly most days I go in between 1-3 are actually working and a bunch are chatting. Management needs cameras and then they will know who is worth keeping on the payroll

Bought 2 six pack of chicken tenders they were terrible overcooked salty and broken up to fit containers for take out! Bought the same in a Belleville DQ and they were excellent won t be going back

Excellent service

Why do prices differ from different stores for the same item ?

Ordered my favourite cheesburger as always to have it be totally disgusting. The burger patty had been pre cooked and heated in a microwave, saw them put it in. Will not go back for a burger and it was my favourite.

It was OK. But the hot fudge sundae we ordered was an absolute mess. The young adults over filled it with fudge and didnt even try to clean it up when she handed it to us. The mess around it is when it was first opened to consume and it had to be put in the lid to catch the excess fudge.

Been sick by eating a chicken sandwich, the chicken wasn t completely cooked. I don t recommend this restaurant

The ice cream was tasty and staff friendly. I could only ask if they could maybe fill the cup more but hey.. if it melts, it makes a mess.. so damned if they do or dont. Still happy

Went now twice to Trenton DQ for orders for work! First time salad instead of rotisserie chicken bites and now today chicken strips instead of rotisserie chicken bites clearly shouldn t be on the menu and no ranch sauce with any of the orders!!! Horrible!

Uhhh awesome ice cream cake

I used to really enjoy the food at DQ. The last few visits have been disappointing. They have a much smaller variety of flavours for the sundaes and the grilled food was not great. Will return at some point but not for a while.

Fast and hot

All good yummy food nice people n pleasant clean

They have the slowest drive thru ever, but then again. Which one isnt.

Limited fun so first time strawberry blizzard was awesome!! Quick Lineup

Who doesnt love a hot fudge sundae or banana split

Only restaurant for great hamburgers except for a and w.

Its a Dairy Queen. All are amazing.

Great Sundays and ice cream

Always good to go grab a burger and a piutine here, tenders are iconic and give me a nostalgic feeling from my childhood, ice creams always good when its made fresh!

The young crew needs to remind themselves to take deep breaths to gather themselves. They were in panic mode for no reason. Causing themselves to forget orders they are supposed to prepare for customers. They dont need to rush. Customers know that restaurants have a limited number of employees to serve. The customers will appreciate them more if even if they take a little longer than usual to prepare orders as long as the order is complete. Many people have learned to be patient during these times. Its all good!

I visited the DQ in Trenton yesterday it was one I regret. Got a banana split and you would never call it that if you saw it. There was a slit banana and ice cream to be sure but other then that not much else. The tops were almost impossible to see. Ot looks like they used one of those quarter teaspoons to put on the toppings and 1 for each of the 3 toppings. With the price of almost 6.00 you can bet I will never go back there again. Sure the toppings cost more for them to pirchase but give us what we paid so much for. We work hard for our money too What a rip off that waa. Never again.

Not bad, but I do wish the Blizzards were more thoroughly mixed. This isnt the first time Ive ended up with all the toppings in the top half and just soft serve in the bottom.

They are very skimpy on Blizzard toppings.

Regular service with a smile. Great banana split thats made to order.

Always friendly staff, usually a big line up for drive through, but they get through the line quickly

Just went thru drive thru, waited in the lines as it was a hot day. Asked for brownie blizzard and got some mint thing? I dont like mint, and Im not going thru the line again to have it corrected. It was a summer blizzard and i thought it looked light colored but they were busy and didnt think of it, thought maybe got jipped on the chocolate (its happened before). Was a waste of money and time. Thanks. :(

Good service bad price and the amount is less than usual

Great food fast service

If there was an option to give zero stars to this location I would. Weve given them to many chances, wasted to much money on items not received or received incorrect. I do NOT recommend anyone visit this location. The staff is not accommodating to issues that have happened on their end and rude in their communication afterwards, We are understanding and respectful people, so to have our incorrect orders dismissed in such a rude and unhelpful manner has officially made us give up on this location. This place does not follow simple customer service respect or decency. Pick somewhere else to invest your time and money.

Disappointing getting hot food to go without recieving any cutlery . But thanks for the salt and pepper...

Drive thru is busy but inside is quick for take out

I ve gotten two blizzards from here in the past month and both times they are more soup then blizzard, the lady who handed it to me didn t even flip it upside down as all the ice cream would pour out. If I wanted that I would just buy ice cream from the store and mash it in a pot like mashed potatoes.

Customer service is TERRIBLE. The polite thing to say when someone says thank you is you are welcome or have a nice day! DONT cut customers off when they are talking ... 20 years of customer service and I would never be this rude to anyone even if I am having a bad day

When you drive there for four sundaes 2 small and two large and your given four sundaes that all look like they barley made the small mark, paying 20.00 for icecream it shouldnt be so hard to give whats ordered. Its not rocket science to see all four are identicle expcept they are suppose to be half small half large. So ridiculous. And to boot you wait like 25 mins in line for this poor service.

Great drive thru service, burger and onion rings were hot and fresh! Best onion rings ...

Great, but when they ask you to spell out the persons name and they still get it wrong. I was a little upset.

Came by about 5 times. Waited 30minutes and still didnt get my order. How is it this slow for a drive thru?

Love those parfaits

Excellent banana split

if i was able to rate this zero stars, i would. i typically don t write reviews on places but the food i received, i wouldn t even feel comfortable giving the scraps to my dog. the chicken was soggy, i got 4 small pieces of lettuce on my chicken sandwich and they were rotten. the tomatoes also weren t fresh at all as if they ve sat out for a while, the fries tasted undercooked. way too over priced for low quality food.

Polite staff and quick service. Ice cream was very good!

Fast, friendly service. We like going there.

Ordered the salad and some parts weren t edible, was so disgusting, parts of the lettuce has brown spots, and slime. so disappointing that any restaurant would let their workers put this lettuce in a salad. Obviously they don t care what the quality of their food is. Check your food when you get it.

Update. Never had an issue at this location till recently. Smart comments from an employee as they were less than helpful when in to order. Also sent email to head office to address issue and no response from this location. Certainly not impressed. Old comment. Always enjoy their burgers and rings.

Terrible meal. Ordered the 2 double patty special. Both burgers were burnt and cold. My diet Pepsi was nothing but seltzer. The service was lackluster. Will not return.

very friendly staff, grabbed a ice cream cake and had custom name put on it in no time at all.

I ordered 2 of the same but only got 1 and instead of putting fries with chicken she put in onion rings....youll farce...was not pleased. U would think that maybe they could have given me a sundae coupon for the double mistakes

Hamburger had no taste and was microwaved Fries were the same salty and tasteless Should have went to McDonalds next door

Deserts are awesome. Could be a little more generous on sundae toppings but still very good. Prices a bit high.

Very slow service Dark inside and out I would recommend going somewhere els .

Woefully understaffed for the dinner rush.

Dairy products are real quality ones here

Ice cream as always was great but I found the service lacking a bit. I am also STILL waiting to hear back from the owners on an issue I had previously. Called several times and get the same message, they will call me, however 2 months in and I have heard nothing. So the only thing this spot has going is the ice cream right now.

Love there icecream

Food and staff are always top notch!

Was good and clean

MMMMMMMMMMMM blizzard

Disturbing that none of the employees are wearing gloves or masks and touching the food

Awesome burgers like always

Relatively clean and friendly Always pretty quick!

Terrible communication skills. I go Drive thru pull up to window get handed the debit machine server says nothing just rude staff 2 times this happened. Well waiting 20 mins for my food I noticed no one wears hair nets or beard nets

To expensive....!!!

Great service

Grandson and myself enjoyed a ice cream cone,was delicious!

After making the decision to walk to DQ rather than drive We arrive to see only drive thru is the only option. Left and went to McDonalds for a cool treat. Rather disappointed after a 3km walk one way.

We asked if they had a dnd discount & the employee left to go find out, never came back & another employee came to take our money

Fills the craving

Went around 9pm. Store closes at 10 I went through drive thru. Ordered food. Store had a high number of workers who were all concentrating on doing tasks to close the store. Not doing food prep or worrying about order. Food order took close to 20 minutes. The drive thru cashier seemed to be the only one visibly working to complete order. Very unsatisfactory. After waiting so long the fries were cold and order was incorrect. It was a trifecta of reasons not to return. Food is expensive, food standards, below expectations, lead by a team of teenage employees who dont care and were concentrating on closing tasks and clean up instead of working and assisting a drive thru with a 20 minute wait time. People in cars behind me I could actually hear complaining saying come on Hurry up. Generally I would blame the wait time on not enough staff this didnt seem to be the case here. Things could be done way better.

The best

Expensive for what you get . Prices go up sizes go down.

Shame the store part isnt open thank the person that invented the drive through

Portions are a bit too much when ordering the medium

They have the best strawberry milkshakes

Awesome! I love ice cream!

Shoutout to my girl Grace

No inside or outside seating

I shudder every time the wife says she wants a blizzard. Have to sit in the awful drive thru when even BEFORE this Covid shut down it was still 20-30 min wait. Might as well drive all the way to Belleville to get what you want...itd be quicker. I think they have an aptitude test to work here...only you have to fail it to get hired

Dine in is still closed, the drive thru still takes very long even though there are no other services available. Because of your wait sometimes your icecream products might be a little melted. If you ask for a fresh one theyll oblige but this shouldnt be necessary. Food is usually satisfactory but they have to stop microwaving the burgers before serving, makes the buns mushy

I have visited this location 6 or 7 times this summer because my kids wanted to try the cotton candy blizzard. But not once has it been available, even though its still on the menu. Then we get to sit there for an eternity to pay a million dollars for tiny second choice blizzards. Ill be heading to macds or a local ice cream shop from now on.

Love there ice cream

I really like having a Dairy Queen meal for dinner. A regular burger with bacon and cheese, no onions or tomatoes. With a side of onion rings and Pepsi to drink. I used to think i didnt like dairy queen and then I realized its because it was because I had never actually given it a chance. Now its the place I always way to go! Perfect and yummy!!

Always delicious. Despite being super busy I was able to get my order in a good amount of time.

heaven

Friday night been in line up for almost 45 minutes and still havent made it to the pick up window. So fast food isnt the answer necessarily Juat got home. Ordered a 4 strip meal and 6 strip meal with potato skins 2 blizzards. Blizzards and drinks good......the rest not even what we ordered. Cheeseburger plain, bacon cheese burger 3 small fries and 6 strip. Very very disappointed

Made a special trip to get a product and were told we would have to wait until next year.

Ripped me off on my order and the food was terrible.

Enjoyed the ice cream

Really good, a little expensive though.

Great service yummy ice cream!!!

Best Oreo Blizzard

Go with coupons if you want a decent price, but not much beats a Blizzard, and the burgers are pretty okay.

Because its yummy good food great desserts

Love there blizzards

Who doesnt like ice cream?

Cooling down

Every time we take the grandkids here I am impressed by the friendly helpful staff. Highly recommend it to families as an affordable delicious treat!

The kids are fast and very polite. Its nice to see.

Kinda expensive