Wendy's in Tsawwassen

Will not eat at the Tsawwassen location again. Wendys lover since forever, ordered food there last night. Ordered two double JBC, and two large fries, received 2 single JBC, and the fries tasted like mould. Very disappointed. My child who loves fries ate one, and wouldnt touch another. Threw them away. It really turned me off ever going back to this location ever. Lost loyal customer.

Order a poutine and 70% of the time you ll just get fries

Horrible rude customer service by the manager or supervisor that was working Nov 28 at 2:00 pm. I won t ever return. The restaurant was completely empty so I guess I m not the only one. Why can t you just be courteous and professional?

Nothing special

Super!

its a wendys

I really like their hamburgers and chicken wraps, but I would definitely recommend their salads. The grilled chicken Cesar salad is very good. The chili cheese nachos are a great snack.

Worst experience.

Id give you a negative 0 if I could. I ordered take out, they tried to charge me for a take out bag??? Are you serious? No spoons provided for my food , nothing.

Rushed me when in the drive through and cut me off, not letting me complete my order and forgot all utensils and straws

Best Wendys in the valley

Great place, always stop at Wendys as our favorite fast food choice. Inexpensive and always tasty, lots to choose from.

Dont have much to say. All the employees are busy talking in between in their own language. Food was ok, but not upto the standards of Wendys. NO GO FOR ME SURELY. Food

Service is absolutely horrible at this location. They constantly make mistakes at the drive thru and when you tell to fix it they give you the nastiest look and sneer at you as if the customer is being a bother to them and they have something better to do. Ridiculous. EDIT: Just an update to this ridiculous location, they can t even scan the loyalty QR code now from the app and I have to e-mail in each receipt. Get your act together!

The worst Wendys location possibly. The bathrooms been broken for several months. Tables are all sticky, and the staffs are all either clueless or rude.

Awful location, drive through lady looking at me with distain holding the debit machine handing half way out the window before I even drive to the window ordered the baconator and got to pieces of bacon how do you mess up your own signature item

Most incompetent, ignorant Wendys Ive ever been to. Screwed up my order on three consecutive visits. Absolute joke, they dont deserve my business.

Great burgers

The punjabi kids spoil me. They but extra bacon on my salad. This seems to be the family fast food spot for all the T-wah residence on the head land.

Ordered a Baconator received it without 6 pieces of Bacon was 2 snapped in half WOW also looks like a Jr size they definitely got smaller.

As a veg person it was the worst. The service is extremely poor and the food isnt clearly listed weather its veg or not . Even the staff wont tell. I cant give less than one.

Horrible customer service, always out of stuff on the menu. The place is super dirty inside. The worst tasting food Ive ever had from a Wendys

Absolutely the worst dinning experience. Cold food served with terrible service. Not a hello or a smile from anyone. I felt like I was putting the staff out. Thank goodness there is plenty other options near by.

What a delicious baconator, and fast too. faster than mcdonald s.

We always like coming to wendys for their excellent burgers. The staff here are friendly and efficient. Parking: Lots of parking out front

Staff was so nice and friendly.

Ordered a meal and my payment went through. My order number dissapeared in about 2 seconds so I didn t see what it was, I also didn t get a receipt. They said they didn t receive my order even though I know my payment went through. They still gave me a burger, just not my meal. Please give receipts at the kiosk, that would prevent this from happening.

The apple pecan salad used to be well made and substantial. On our last two visits the salad has been substandard and less overall. Two times ago they forgot to add the pecans (really??). And then last time they did not add the blue cheese even after clarifying our choice three times; twice over the speaker and once face to face at the window. Wendy s product and service at the Tsawwassen site seems to have gone down hill over the past year. Unfortunate.

They forgot my fries so I had to drive back and get that. And then once I got home I opened my spicy chicken wrap and they didn t even make it properly. Barely any sauces and missing cheese as well. Who s the manager of this store? Train your staff properly so this does not happen next time.

I used to love this place. BUT not any more. The service team is totally lack of diversity and as a result, service level has dropped to ZERO. Staffs usually hanging around in kitchen and literally ignore customers standing in front of counter for several minutes. This morning, I ordered a breakfast sausage bacon deluxe. It was completely cold when it was handed over to me. Food - 2 stars Service - 0 star

I have yet to go here without the ORDER BEING INCORRECT!! I highly recommend you go inside to make your order and not use the drive-through. The staff simply does not listen, does not understand and does not double check. I prefer Wendy s over all other fast food chains, but this location has a horrendous record for screwing up orders.

Please do better at customer service.

Good food

very filthy, slow staff, terrible atmosphere.

Good

Harman the manager is absolutely professional and reassuring. There was slight system issue but she resolved it and communicated to me that everything will be ok. Thanks.

No cutlery provided for my chilli. You always have to check your order at this location. They never get it right.

Wendys food is good. This locations drive though is a joke. The drive though lineups look short, but, every order requires driving to the front of the store and waiting with all the other cars for your food, which takes a long time. Its deceiving.

Slowest service ever at a Wendys with no customers. Also, missing condiments with order. Wont return to this location. Shame.

Didnt expect much from service, but they forgot part of my order, I went back through the drive thru to retrieve it, then realised they forgot the potatoes as well, had to drive through again. I had asked for receipt which of course they forgot as well, but didnt want to drive through a third time. They were not apologetic or friendly.

Drive through workers cant even speak english and argue when they get your order wrong.

Great helpful staff

Im not expecting anything other than mediocrity at a fast food restaurant. My review has nothing to do with unrealistic expectations. I live in the neighborhood and have come here a handful of times for my husband. Im not kidding when I say EVERY time I come here the food needs to be prepared and they ask me to park and wait, no matter what I order. 1 burger combo? Park and wait. Chicken nuggets and fries? Park and wait. Weird. The worst part is 2 of the 4 times total Ive been there after parking and waiting, there was food missing and I had to go inside to retrieve it. Im not sure why this particular location is like this, but its the worst location Ive ever ordered from.

Food came fast tasted all right pretty much what I would expect from a Wendys.

Unbelievable...ordered a combo for $12.89 & had a $2off code from the app...lady scanned my phone and then told me total was $16? I asked what about my $2 off and she couldnt even answer me...just said you get points on app. After all that, forgot to give me my drink...had to park and go inside...super poor service.

Lazy staff.!service zero.!!

Really bad attitude of the cashier, bathroom needs urgent attention and floor really disgusting

How hard is it to make sure that the food the customer asked for is ACTUALLY given to them. Ordered a wrap, fries and water. Only got fries and water Great, that ll help me survive my 8 hour labour shift

This Wendys location is not good compared to other locations. The cashier wasnt trained well enough to take orders. They got my order wrong and failed to properly scan my membership for rewards. The food did not come out fresh.

You guys need to have one person on till taking orders and you guys should fix your pop machine

Frostyccino is good but much too pricey for it being 75% ice. Otherwise the burgers here are pretty good. Definitely recommend the Jr Bacon Cheeseburger as its only about 3 dollars for a patty with tomato lettuce mayo and bacon. The cheesy cheeseburgers are 2 dollars as well. I liked the asiago chicken sandwich

Food is amazing here, I go here during work simply for convenience. Although, the wait time is a little long. I usually wait 20 min for a burger.....

We ordered through the kiosk. Food was cold. Asked for our cheese sauce. They looked at the board. Spoke in Indian. It s like we were lying to them. We had to ask for it 3 times. Will never go back

Told them the soda machine was dirty. (Had to check cause theres no nozzle sometimes) The Coca-Cola tech shoved his hands up there and told me theres no nozzle. No kidding? But no cleaning was done, just replaced thed nozzle and continued on. Itll fall in your drinks. Enjoy!

Decent place to have a quick breakfast

Big brown muscular looking guy mumbled something then threatened me. Felt afraid so did not say anything at the time.

Good Service good price taste compare than tim horton.

This Wendys is very clean and hygienic, and there are not many people. Its a good idea to have lunch after visiting the mall.

Awful

Came here for dinner after a long of shopping and was very dissapointed. Ordered two son of baconators with no mayo and they had mayo on them. workers were careless and fast. Received a small drink cup instead of large and took what felt like forever to talk to a worker. Coca cola station was gross, wet, pop everywhere, ketchup on the machine, dirty garbage cans that were full and covered in dirt. Doors had dirty finger prints covered and food on them. Men s bathroom had a plugged sink with water in it, and paper towel dispenser wasnt working.

A real classic

The worst Wendys burgers ever. This is the second time trying them and will never go back to this location. 4 burgers, all were bad. The buns were so dry as if past their expiry and their patties were leather. We dismantled the burgers and the veggies looked like they were cut 8 hours prior and left out on the counter. I wish I had a picture to post. We had ordered via drive thru.

Id love to share how the food was, but after standing at their cash terminal waiting to place an order ... I left. Sunday afternoon, I see about 7 people working and nobody dedicated to a sales till. If its not that, then youll be waiting awhile for your food. Been here twice, will not return.

Google says open @ 7:30 Sign on the door says open @ 7:30 Not open @ 7:30... Service : 1/5

Walked in, was ignored at the counter for three minutes. No one else waiting for service or the drive-thru. Had to actually call someone to get service. Garbage was everywhere (not even bagged and ready to take out). Couldnt even get spoons or napkins; had to ask to get a table cleaned. I felt like I was completely ignored the minute my wife and I entered the restaurant. The worst condition Ive seen this place in. Ever. What happened?

Took 40 minutes to make a burger, horrible service!

The food is usually really good and fresh, but the time it takes to make is always extremely inconsistent. The staff are hit and miss though. Some of them are excellent, while some of the others I watch handle my food with their bare hands after wiping their forehead. Ordering ahead for a specific time does not seem to help, ordering ahead and selecting ASAP seems to put your order last. Last time I was here they needed 27 minutes to finish my order so dont come here on your lunch break or you will probably be late.

Food used to be much better. The frosties are good.

Very clean and in order, just a little slow service but very good place.

Drive through is great and food is fine. If you go inside the front counter staff is horrible. You get ignored. They always have angry looks on their faces. Their customer service is terrible. The restaurant is always a mess as well

The restaurant is an insane mess every single time. There pop on the floor and trash everywhere. No straws or nakins don t even thing about ketchup. The staff as incredibly rude when taking an order and just forget to give your drink as you stand and wait for it. Absolutely the worse place to get food.

We ordered Taco salads and the lettuce was all brown and slimy and they also forgot to include the other salsa.

Burgers were ice cold, too cold to even melt the cheese. When I got home and called to complain, one of the front counter staff pretended to be the manager, when I asked for her name, she said you don t need my name when I insisted she tell me her name she hung up on me. I ll be following up with the real manager tomorrow and will never return. Worst Wendy s I ve ever been to

Bad

This location seems to become more confusing and slower, every rare time I visit.

Beware of eating here. I ate half of this chicken burger and got sick.

Messed up my order 3 times

Asked to have cup of water for kids meal rather than juice. Was told No you have to buy a bottle of water so hooray for child hood diabetes. Fries were sitting under the lamp or double cooked. Absolutely terrible. Drive to the next one. Avoid at all costs

Not open at 7:30am like posted, I arrived at 7:45am and waited several minutes to not be acknowledged by staff in the drive thru. I ended up just leaving

Great service and food

Good place for anti-vaxxers. The employees on their breaks don t even follow the rules posted on their own tables. Just sits where they want and total disregards to the 2 meters rule. Literally sitting within inches of the person in the next booth. Guess when management isn t around, the inmates runs the asylum. Bad enough it s dirty. Oh well. Anti-vaxxers welcome.

2 stars as the burger was as good as usual as a treat. Customer service was well below par. Staff taking drive through orders seemed bored and disinterested and were difficult to understand. Food handed through takeout window with back to my wife and I making it a challenge to safely transfer the drinks.

They provided delicious, fresh and hot food as well as staff is more friendly.

we have visited 5 to 6 times here and waited for 10 minutes while in drive throw withot any queue even service is worst waited us for long time even in drive throw how is this possible?

Fast food. Good staff at this location. They always get the order right

Thank you for being open. So many places werent open even though it was only 10:30pm on a Sunday, one other place was opened, but we were told they had no stock to prepare the food we wanted to order!

Poor service, extremely rude, yelled at me in the drive through menu, filled order incorrectly.

Went to this wendys tonight to wait 20 minutes for them to tell us they have no buns. The young woman up front was very good at her job very nice and making things right. What my family did not agree with was her getting in trouble in front of customers. As I work in the restaurant business you should not do that up front if you have to do it then you take them somewhere out of customers sight.

GO TO A&W INSTEAD OF THIS WENDYS LOCATION. Wendys should pull the franchise from this location it is so awful. This wendys tarnishes the best burger chain with their inability to even make a burger correctly. If they do manage to get your order right (they wont), they will ask you to go around front and make you wait for 10-15 min for fresh fries that end up being cold. GO TO A&W INSTEAD, ITS RIGHT THERE.

I go to this location for my lunch during work and its always fast and Made well.

5 workers, only 2 actually working. The place was not busy at all and drive thru was empty. Waiting almost 30 mins for our order. Literally watched 3 employees just stand there and do nothing. Employee Raman was just walking around and not really helping. We asked for take out but they served our food as dine in. When we told them it was take out the supervisor/manager touched our wedges with her bare hands. Once we got our order we noticed that everyone who had ordered through drive thru had to go inside and wait for their order. Overall, out of the 5 employees actually there, the one making the sandwiches and the supervisor where the only ones working.

Eating on an outside table while good weather is enjoyable.

I like this place

Food was typical fast food. Disappointed that Wendys doesnt have sweet potato fries. Hate the drink dispenser - too complicated.

Ordered 3 sandwich combos and only got two sandwiches that were correct. I realized they forgot to give us some Guacamole on the side for one of the sandwiches 3 woman on the 10am shift June/25/2022 proceeded to tell me they dont serve that sauce and yelled at me in the drive through saying I dont know their menu and they dont serve Guacamole and they didnt even know what smashed avocado was. The Manager came to the window and was saying the same thing about not serving Guacamole on the side. What frustrated me the most was the rude look the manager gave me with total disregard for her position and lack of professionalism in a customer service business. After i mentioned southwest Avocado they automatically knew what i was talking about. Good luck to this restaurant location they definitely need a re class on customer service.

Stopped into this location for a light dinner. I had ordered a summer berry salad and two frosty desserts. I received a salad without dressing, and both frosty desserts were semi frozen. The frosty desserts came with soft-drink cup lids, and straws. When I asked the staff as to why the desserts were not frozen she said the machine had to be fixed. I asked the staff why Im a receiving a straw without drinks ordered, and she commented they were out of supply. Im not quite sure as to why they continue to try and sell items that arent up to their companys standards, but hey, Im not the franchise owner. Its always a treat visiting this location as the comedy and hijinks are always top notch.

I ordered three sandwiches in the drive thru and only got two, which I didnt notice until I had crossed the border. They require me to go back to the store to get a refund. This is not the first time this has happened at this store. I will not be returning.

We love going through the drive through for frosties!! Inside is clean and welcoming! Went in during an outage at the drive through, and the staff were prompt to give service inside. Thanks for the friendly service!!

Kinda hit and miss.

Good burger

Very much enjoy the Son of Baconator, cause it makes me feel healthier; I mean, least its not THE Baconator lol. But drinks are also why I go to fast food places, I love the drink fountains here. I get kinda upset that theyre out of my drink, Then I find something else thats really tasty that I would have never tried. The nuggets and strips are tasty here too. The reason for 3 stars is this location is really inconstant. Last time I ordered nuggets I waited almost 20 mins, while someone else before me ordered the same (No idea how long he was there, didnt see him order) and they made a batch after someone after me ordered the same thing. Also had to ask for my drink cup after my food was made, while everyone after got theirs right away.

Terrible service, someone in front was getting a refund or something at the drive thru and wouldn t leave and I was trapped in the drive thru lane for 10 mins literally 10 mins and staff was rude and really dismissive like whatever (I was at the payment window so I could see staff whole time) then after all that my order was wrong burger was cold (obvs sat for 10 mins) and instead of cheese was just a ton of mustard. Terrible service and store don t bother- other options in that mall. Never again Wendys

Its a Wendys. Fries were hot, drink machine confusing, ketchup dispenser empty.

Wifi is awfully slow. Too slow to be used for anything besides text web pages if it doesnt time out.

Everything you need for a fast food joint.

Ive yet to be given my food without having to wait for it outside the front of the building. Im not sure what the problem is....whether I order 2 things or 6.....Im always told to drive to the front and wait for it. This happens even at 930 pm when Im the only customer! And...ALWAYS check your bag before leaving. Theres almost always something missing. I have been told numerous times let us know next time youre here and well give it to you ... Ive never bothered going back to collect my forgotten items. But, if I did...thered be enough food to feed plenty!

As good as subway gets

Bro I got dem half cooked fries, like bro WTH! AND WHERES MY ICED TEA I AINT WANT NO DIET ICED TEA!

Fast and friendly. Occasionally you will have to wait but thats because theyre making your food fresh. Issues they had in the past with the mobile app not working for this location seem to have been fixed. Update 07/28/22: no problems with the mobile app

Burgers are never hot. Cheese doesnt even melt a little bit. Multiple times in a row now. Giving 2 stars cause atleast its the same everytime.

The food was good but some of the staff were rude!

All good

A Wendys in a very large mall and the best thing is that it is close to the ferry terminal the JR burgers are very good

Meh the food is dry and bland. Filthy washrooms, but what can you expect.

Gross. My word for it, and the only accurate description coming to mind.

Service isnt great at this location. They just want to push you out of the drive through and more often than not, they take long time to bring the food to you.

Fresh food

Excellent salads terrible burgers but thats alright. Wendys is Wendys

Drive through.. asked to park out front and wait. Took over 20 minutes, went in.. I had ordered Daves double combo with large fries and two spicy chicken wraps.. good to look in the bag. They had downsized my fries.. I didnt look at the wraps, should have, no lettuce and no spicy. Sadness. Remembered why I dont get fast food.. maybe Ill try again next year..or not..

I went at lunch time and there was one person in front of me. The fries were cold, stale, and flaccid. They forgot part of my order and then demanded that they look in the bag as if i were lying. I will go somewhere else next time for lunch.

It was good

Disappointing experience from this Wendys. Had to run back in after going through the drive through to get the ketchup they forgot to give me and then had to run back in a 2nd time after I realized they didnt give me a straw either. Always have this issue with this location. The staff have high turnover & what looks like poor training. Also they downsized their fries and fountain drinks FYI...

Good deals as well as meals at affordable rates... Love poutine fries.....

Im a big fan of Wendys $2 JBC - thats what always brings me back when I need a quick snack. You definitely need to check your order at the window or you will be driving away with missing/wrong items. I have been to this location a handful of times and not once have they included ketchup packets even after asking at the window. Ill be back again for their JBCs though.

I didnt go to Wendys

place is super dirty and garbages need to be emptied ASAP! every single staff member was wearing their mask under their nose not one single person was wearing a mask properly

I love spicy chicken wrap and was hot freshly prepared and served

Best huge salads for good $$$ chicken and pecan ..and taco salad...so good.

Delicious and fast

Going downhill hard. Minamal effort at this location aswell. Food was garbage and they missed things I ordered. Its fast food, I dont expect much but still

Usually good ...forgot my utensil...was hard to eat a salad without a fork.

These guys are absolutely brutal. Never fails every single time I go thru the drive thru I have to pull off and wait out front. One time they took 20 mins. I dont normally write reviews but this place is so bad it deserves one. The staff just doesnt care about customer service at all

Disorganized staff quick to place blame on the customer

Staff was friendly, but we waited over 25 minutes to get our mobile order. Several people arrived after us and got their food before us.

I come here more often now and I swear as much as I love McDonalds Wendys has been steadily improving their quality of food to where its quite excellent now. Cant go wrong with 99c frosties either, you get more ice cream than the cone at McDonalds. Its fast food so Im not gonna bother rating service, youre probably going drive thru anyways.

This place is really going down hill

Just used the drive thru. No problems and food was fresh and hot.

Very nice

Always the same, always tasty

I would have given less than one star if possible today. We ordered our food $25 worth for 2, were holding the money to pay, and the woman tries to hand us the multiple bags of food and spilling pops at the same time, then another woman yells and they rip the food away and want the money first like were thieves. Then hands us our change from $40 all crumbled up inside napkins falling everywhere, it was a mess, customer service is important.

Drive through window stopped on my way home

The food is good but long waits because of understaffing. Pop flavours are often out. Restaurant clean and modern. Nice outdoor eating area.

Made me wait for food after ordering in drive thru with no one there Then gave me wrong food.

Probably by far the worst service Ive ever experienced at a Wendys. The drive thru might as well be a superfluous fixture as Ive never been given the food at the window and am always instructed to pull to the front where a 10-15 minute wait ensues. They get an extra star because at least the food is fresh and hot when its given to me, however its clearly very mismanaged. If it wasnt so close to my house I doubt that I would ever visit this location.

I always came here after pick up my grandkids, today 5th November at 3:30pm the burgers and chips r so yummy, before the meats of burger r so dry, pls keep going like this

Best burgers.

This store is a complete joke, everyone who works there is horribly incompetent. I ordered a Dave s single (just the sandwich) and I was charged for a large drink and a poutine that I never received, then I asked for a receipt and she literally left the drive through window, so I asked again she finally gave it to me and after seeing that I was over charged, I asked for the money back for what I didn t order. She handed me a toonie and told me to stop holding up the drive through line. After looking at the receipt I went back in and showed the receipt and handed her the toonie. The MANAGER took the toonie and receipt and put it in the till and threw the receipt out and walked away. Avoid this place at all costs.

Terrible burger