Five Guys Uxbridge in Uxbridge

The best burger among the brands

Worst staff ever. Didnt come to take our order, then card machine not working then refused to let our 3 year old use the toilet without an order going through, despite the fact that he was desperate.

Cleanliness at this establishment is dire. Theres a pic of an employee in somebody elses review, he s the guy standing in front of the buns, and his two colleagues with his face missing. This guy, changed his gloves then proceeded to touch/wipe his nose and face, multiple times, with said gloves on. I stood in shock as I observed this person bouncing around the kitchen aimlessly just touching food and surfaces after playing with his nose. I had informed the manager and she should of taken him out of the kitchen at this point, but he was left on chip duty and wearing the same gloves, all the whilst giving me dirty looks as I received my refund. Booger burger, not today, five guys.

I went to five guys in Uxbridge and Zubair gave me fantastic customer service. He went above and beyond to ensure I had a great experience, he was super friendly, helpful and attentive. The food was really good too, I ll definitely be returning! Thank you Zubair for a great experience!

Previously no problem with this store and employees however tonight staff where different to ones I seen before ,however tonight the staff were unwelcoming and seemed like Id interrupted them and the fella on the Grill looked dirty and unkept. Food was cold fries were barely a cup full and milkshake was warm .store was filthy too .food went in the bin it was that disappointing

Had an awesome burger here! The staff was super friendly, and Farshid was really nice and welcoming. Definitely recommend!

Got to delete my previous once off bad experience in this review and sing this branchs praises, I know my extra extra etc jalapeno burger request seems odd but Im glad to see it being handled properly and without it being too awkward, definitely back to bringing friends etc here when we want to eat and are in Uxbridge

I really like having food from here. Last time the spicy was a bit overdone on the fries. Whoever prepared the fries just poured over a bit too much.

I like their milkshakes

Excellent food but outrageously overpriced.

Nice place for quick bites Vegetarian options: Veggie sandwitch, which comes in Buns like burger Food : 5/5 |

Great place, really friendly and helpful, cheerful staff nice chill vibes and good burgers chips and hot dogs! The peanut butter milkshake is awesome too. Thanks

Staff are lovely, food is amazing and you can get a beer. Its dear though... Really poor quality food on my last oder so taking a star away Food

Manjot is very nice and polite with great customer service skills, I was impressed by her she is very charming.

Just had a hamburger and it was perfection. So fresh, staked the order was right. I and addicted. Highly recommend.

I saw the best cooking of burgers and potatoes in this branch. tnx

Great team at 5 guys always good food

Very clean and food came fast

Dry

We loved the burger and it was served hot. Would prefer a more spicy version of it. But it was still better than McDonalds and Wendys

We ordered via Uber and the courier (Prabu) was very rude and marked that the order was complete when it wasn t and refused to go to the dropped pin that we gave to reach our destination

Disgusting behaviour by staff when it comes to waste disposal! Aggressive to members of the public ... be warned! The photos attached show the bins at this establishment... this should speak for itself #disgusting

Absolutely disgusting £16.50 for burger and chips and tasted like dog excrement !! Absolute rip-off save your money don t go !!!!!!!

Very helpful staff

Had dinner at Five guys Uxbridge and we were greeted by the most friendly George and Arun quickly prepared our food. The drinks descender was acting up and these two guys dealt very professionally, hats off to your dedicated staff for the patience even after the restaurant was closed

Following my visit yesterday with my 2 year old daughter, we enjoyed the high quality food preparation & ingredients. Clean and nicely presented restaurant. Very friendly staff. On our second visit during the same week, one staff member went the extra mile and gave my 2 year old a free milkshake. She definitely enjoyed that. Will be back soon. Thank you @Uxbridge Five guys team.

I had a great time at five guys, friendly stuff especially Mark who s gave me outstanding service, from till work to advice on order to making my order and serving me well!

Always seems very quite. I suppose the price puts everyone off. £50 for 3 burgers and chips. No thanks

Very tasty food. Masoud, the manager, is a great guy.

There vegie with chees is great Vegetarian options: Best Vege burger tasty and filling Recommended dishes

Khalid is the best server I ve ever come across. Man s a g. Always in a good mood and calm.

Ill gladly pay you Tuesday for a 5 guys today! Went yesterday not disappointed! HNY

I got a takeaway with delivaroo. Food was good. Can really comment on much else.

What I love most is that they are there all the time even when all eateries and shops have all closed Very nice delicious quick bites. The chips are special with mouthy sizes. Food

Placed an order through Deliveroo unfortunately my added toppings were not added, tried to cancel & amend wouldn t allow me. So I called Five Guys Uxbridge directly one minute the gentleman on the phone wanted to help then all of a sudden said the order is too much work for him to rearrange so customer service is very low. Safe to say I m gonna be disappointed and dissatisfied with the driest burger & hot dog of my life.

Very noisy inside

So nice,

The best!!

So nice but now its 5.50 for a milkshake even with nothing in it and every thing else is also overpriced but still nice if your rich

Great food, but those prices are just too high and why does the music need to be quite so loud?

BEST customer service

Burger was fresh as cooked whilst I waited (so just as well they werent busy). It tasted good, but its expensive, can get a similar burger elsewhere for cheaper.

Visited this branch today and was pleasantly surprised to to find 2 genuinely nice team members. They were helpful and friendly. It is always nice to get service with a smile. Thank you Khalid and Marc (I m guessing with the spelling of names here!) Firstly got my order right and secondly it bang on time - no waiting. You are both a credit to Five Guys and your team. Let s not forget the food as always it was bang on. I can t resist a salted caramel milkshake and a burger yum!! Parking: Not much parking in the high street area but plenty of parking in the multi story car park.

The coke was unlimited

Really tasty hamburgers , helpful staff, having to deal with extra during half term, groups rushing up the spiral staircase causing mayhem apparently.

Great food, great service Kid-friendliness: Really nice to my kids

Best burger ever and the fries are top notch. I just live it. The place is very clean and the staff is very kind. All the best!

You quite often get better than usual customer service in Five Guys, maybe because the staff dont get as much abuse as maccys staff (probably because the chavs are priced out of these over priced burgers) anyway it was nice to visit a five guys and not have to deal woth the blasting music

Our Visit Tuesday night at your uxbridge branch were not disappointed.considering restaurant was about to close, atmosphere and staff angagement were just excellent. The best chips ever I eat. well worth the money their high- quality. definitely raise 5 starts

Aka was very helpful with my order and naveen on the grill made my burger to perfection, thank you all

Decent five guys burgers, good service when Ive been there.

Amazing service from Kostas and lovely meal!

Amazing customer service from kosta, definitely coming again!!

Very nice. I like. Marc was very helpful and very friendly

We ordered online to skip queues. However when my husband went in to restaurant and waited at the online counter, he was ignored for 15 mins! This is beyond a joke. No staff thought to ask him if they could help him. Not even a busy a time . They carried on serving others in normal queue. What is the point of your online service? The app also states that you skip queues. Either educate / train your staff or remove this false claim asap.

Rubbish just Rubbish.

Its nothing special and there are better burgers in the local pubs for the price.

I went there 2 days ago and the experience that I received was amazing, the crew and the manager was very helpful, definitely will go again.!!

Very good service and delicious food, the prices are a little higher than other chains but it is worth it.

Delicious food, fantastic service, spotless!

Nice lunch with my daughter.

Great food Great service Lovely people and environment

Expensive burgers but they are the BEST!

Bangin food, Kevin and Daulat were my guys and they sorted me out big time!

Best staff ever

five star service, mannprit and kevin provided some of the best and kind service i ve ever seen.

Excellent

Best service by the crew members! Worth the money!

Nice customer service everyone is amazing and friendly

Shahera and Kevin, best servers and cooks to have dealt with, gave me the best lunch i could have asked for! Thank you

The most beautiful milkshakes and wonderful customer service especially from kevin. Very friendly.

Great experience always! Been going since they opened nearly 9 years ago. Kevin today was great!

Yanis was kind and polite and made sure was order was taken smoothly Great food great service Clean Food : 5/5

These guys there turn made my day Friday evening. I hope they will get my message. Massive thank you

the milkshakes r lenggg

perfect customer service

best place around

Food is always fantastic. The only thing I dont like is the atmosphere ... the design is way too plain and is like being in an underground toilet with all those red and white small tiles ....I believe they really need a refreshing design ...more towards the futuristic style. I know this design is also your signature, but things can change along the way, and I know that other customers share my ideas as well. xx

Everything about Five Guys fries is extraordinary.. Id spend my life crunching them (and the free monkey peanuts for sure)

I was there a few years ago and I didnt remember a better burger and fries from a chain. Now Im back and its a big disappointment. The burger falls apart in your hand, tasteless at all. The first time, the fries were heaven, now theyre everything. The service and atmosphere of the place are definitely a plus. On the downside, the price

Very nice, but its getting extremely expensive.

Excellent customer service from Kevin and Sharhera and quick service during the last night

I ordered veg burger without mushroom. But they surved me with mushroom and the burger was tasteless . Even they did not feel sorry.. If u dont want to waste money .. Never go there

Some say it is overpriced, but you get what you pay for in my opinion. Great food, at a fair price.

After a hard days work working for a UK grocer its nice knowing I can call in here on the way home for a burger, drink and a friendly chat with all the staff.

Food is overpriced.

was nice gave loads of chips but was a bit expensive

Thanks to Kevin and nathan for their great service!! food quality was fantastic

Rishab made a fantastic milkshake and fries are awesome

It was really nice experience going there. Me being there in Five Guys for the first time, I was absolutely clueless about what to order and what food I could get. The assistant manager Darren who was on shift at that time was the one who suggested some good food and drinks. The food was tasty fresh and hot. And the milkshake was out of the world. Who makes milkshakes using real strawberries. I m in love with that. The staff were quick and friendly. Didn t have to wait any longer. Better than any other fast food. Way better than McDonald s in my opinion. Would definitely be going there again.

it was a really good to go to five guys in uxbridge. the management was really helpful, made sure my food was fresh. i will definitely be returning here. management seem happy and know what they are doing. it s good to see this store working together.

The manager was very helpful and made me feel very comfortable

First visit to a five guys. Great service, friendly and welcoming!!! Burger cooked perfectly and chips were amazing! I get the hype now

It was a lottle quiet, who cares, still fantastic burgers and ludicrous quantities of chips.

Bacon cheese burger is a must try!

Literally flies and gnat infested. The food was spot on for a 5 guys but the flies made me question everything...

A well-served chain burger restaurant. The burgers are delicious.

Super Clean space

Could not recommend more this place. The staff was super nice and food was amazing.

Amazing place to visit... you can see how its get cooked.. and the staff are polite and kind... i recommend you should visit this place...

Khaled made my milkshake under 30 seconds. 10/10

Deliveroo order with priority delivery , cold fries decent burgers though. Refunded 1.61 on a large fries. Avoid if getting delivery. Review reduced from 5* to 1* based on this deliveroo experience.

Very expensive for what it was.

Always a good Burger. Conveniently located. Clean

Very disappointed the name does not reflect what they are selling. The milkshakes however are delicious I did ask how you make them but they have to charge for recipe, but at least I left full up with something. I will come again.

You will enjoy ng fries for only £6 good for 2-3 person then you will enjoy, the drinks was unlimited if you choose refills

Great customer service, fresh food and very clean restaurant. Shout out to Darren who is a top man and treats every customer and delivery driver with respect.

You cant go wrong with a Five Guys burger. The staff members who took the order, cooked it and prepared it done a great job. Such friendly and polite staff. The food was all correct and hit the spot. Food

Had a great time at Five Guys, all thanks to Marc. Hes just a genuinely good guy, really friendly and made our day better. Cool experience!

My daughter enjoyed her burger meal and the place was huge and spacious but I did not expect to pay £18 for one person

Kid-friendliness: Kind of

Always love five guys. Great Cajun fries.

Ordered takeaway (via a delivery app) whilst working locally. Food arrived fresh and warm even if the delivery driver need some extra help getting to me (it was his first day so I ll let him off). My order was exactly as I d asked for and all of a high quality! Well done! Get a milkshake - you won t be disappointed!

Good food..

Its a great place for pick your own burger.

It was a very filling meal, super tasty fries (much tastier than at Mac). Wheelchair accessibility: Only the first floor, there is a toilet on the second floor for the disabled and an elevator for staff (maybe they will let you use it if a disabled person needs to go to the second floor).

Good quality food but expensive for what it is.

Good service dhara

Love it, friendly staff, doing there jobs in right way, thanks a lot for them.

I had the all time favorite fries recommended by a friend and I must say it was absolutely delicious also thanks to Miss Dhara for providing me with some extra fries. This was really very much sweet of her as it was my first time experiencing Five Guys. Cheers

Dhara was really nice and helpful when needed

Very helpful staff, quick service, fun drinks options.

The staff is very slow.

I tried the veg sandwich its better then the vegan burger which you eat

Fab burger, lovely staff.

The rudest staff, don t bother. No idea who the woman was but she was aggressive and very condescending.

The food was very good and I was given my order pretty quickly, I was surprised myself. Dhara at the front counter was very nice and polite that s a real good employee right there!

Terrific burger etc. Great service too. Thankyou.

I ordered BLT sandwich, Cheese sandwich and Cajun fries, all very good. First time I find crispy bacon in a restaurant (finally!!) Recommended place for something quick

Burgers for people who are feeling naughty and know how to handle the guilt afterwards.

Expensive for what it is small burgers. Vegetarian options: Yes Food : 4/5 |

Great food and great staff

Every time I go there it always smells I got a drink from five guys and it had flies in there I got a burger from five guys and it had flies in there Dietary restrictions: I can t have salt in my food

Huge restaurant plus good food.

Great peanuts, friendly staff, great customer service, thank you Manager Prakiab

Love food and nice staff !!!

Visited yesterday evening - professional staff and excellent service. Food is top quality!

Hi Five Guys I want to tell you dear customer of Five Guys I work with deliveroo and I always go there beautiful service staff is very nice and manager also very nice they look after us like a family member thank you so much

Waste time

Dhara gave me the best customer service available. Will come here more often.

Its expensive

Very nice frys and the burger was perfect. Love it so much.

Very good service. Love the happy atmosphere

Decent place to eat, nice fresh burgers and fries. Staff were awesome, polite and friendly. One con for this place is the toilet is upstairs, so if the lift is not working and you struggle with stairs there is no toilet available and the closest ones would be at the far end of either shopping centre.

i didn t eat here but me and my friend went yesterday to exchange 5p coins to make £5!! the staff was so patient with us and was really nice, they have amazing service :)

They are slipping. They used to have higher standards; it s not difficult to get a simple three item order right, but they couldn t manage it (AGAIN) so I ended up with two items Plus food was cold and sloppy, so overall disappointing.

Service slow and cold, despite the place being empty although when we finally for the food was great although they seem to no longer do the extra scoop of fries in the bag I thought that was their signature thing ? Shame

Super delicous food, excellent customer services. The Asian lady on the counter and chef probably named Costa were great. Thanks

Tryed a couple of places but no luck had to book ,went into Five guys ordered food which was very good ,food came quickly and was delicious and hot . Parking: Parked in the car park lots of spaces to be found .