Dairy Queen Grill & Chill in Val Caron

I always bought the peanut buster parfait. When I got mine it looked like it came from the kids menu. I asked the girl at the window if this was a joke. She said no. I was shock to see such a small size. So I was so disappointed. What a corporate rip off. Pay more get less. Well you ll get less of me and family members

Said they were opened till 11 then the guy said manager told him to close at 10pm Disappointed

Great food and service

It takes a lot more time to serve

Chocolate milkshake. Mmmmmm.

All DQ should serve food, need one in Sudbury

Best dbl cheese from a fast food place possible

Every time is a disappointed. Get a new intercom and maybe hire some non pot smoking kids to serve the public. 15 min wait for one burger. For them to ask me what I was waiting for.. And as always put together in such a mess. Complete disaster

Had amazing service in the drive through tonight worker at the window was amazing food was good as always

I recently visited Dairy Queen and had a fantastic experience. The place is excellent, with a clean environment and friendly staff. My order was perfectly cooked, and I must commend Jeel for doing an awesome job. The manager, Mehul Patel, is incredibly friendly. Overall, a great place for a delightful treat!

After new owners bought the restaurant it completly went downhill. The place is dirty and unsanitary. They had 9 infractions by the WSIB. And I will not support a place where the owners yells at everyone. Shame this place was great once not anymore.

Great service clean place wonderful people. Lots and lots of different types of ice creams

If i could rate this place a zero I WOULD. Since the new management, this place has gone downhill and hit rock bottom at the HIGHEST of speeds. I have never seen such disrespect come from a manager before. I have been going to Diary queen since I was a little girl and not ONCE have i witnessed how awful a manager could run a restaurant. If you really need your DQ I recommend going through the drive thru or just taking the drive to town.

My honest review is that service has gone way down hill since the last owner left. Since she isnt there anymore the cakes look horrible, except for the blizzard cakes which you cant mess up. The first time I went since the new owner I went through the drive thru and even with my truck turned off and me having to use my outdoor voice. They had me repeat the order multiple times, then the workers had to ask me multiple times at the window what I had ordered and I ended up with hair in my pumpkin pie blizzard. The second time I went inside and ordered. I have no idea what happened, the one guy took my order then went to drive thru and I stood and waited over 15 minutes before another family walked in and asked if I had ordered already I looked at the server and said well I thought so, have you even started making my blizzard yet? Keep in mind this was at 8pm and around the time DQ starts to slow down for people coming in. I point to the TV screens they now have and said thats my order there. Finally got my blizzard, so thank you random family that came in. The food is good, you cant mess up ice cream and frozen food. Seating area looked cleaned as well. Its just the poor service. I would also recommend for good looking cakes to try other sudbury DQ locations.

Staff is very under trained, not very knowledgeable about product. Very mismanaged. Do not recommend.

Great food and clean store

What is going on in here? This was a great place for a long time. On top of my own hiriffic experience in there recently. Have yall seen the post by your own employee today about the gross service and hygienic issues in this val caron location? Mould to any degree is un acceptable. But your place needs closing. Youll end up killing someone

What happened to this place? Used to be my favourite stop. Since the new owners took over. This location has gone SEVERELY down hill. Looks like Chelmsford location will be my go to. What is going on with this place ?!

So disappointed!

They make decisions foods

This place is so dirty. Owner doesn t even know what WHIMS is. He s getting all his little friends to make fake accounts to leave a 5 star review. You aren t fooling anyone buddy, I know you re reading this. If you don t want to get severely sick DO NOT EAT HERE!!! The place is COVERED in mold. Only a matter of time before this place is shut down for good. Such a shame, the other owners were so much better.

burger was great......

Thank you for investigating the mold situation, I hope things will be better going forward.

Made sure to ask if it was my order, drove home and it was something completely different,

It was rlly tasty and a rlly good staff

This is mold watch the food you get this hasn t been washed in months and still was being used

Love eating inside owner actually comes and says hello to her customers

One of the best Dairy Queen around . I drive from another town to just go there. Very friendly staff.

i didnt get to meet the queen and there was this random 4 year old ginger kid that kept poking my face.

Great service

dairy queen D-LICIOUS

The customer service is good when you actually get it. The burgers are amazing If you order more than one blizzard expect inaccuracy. On the far too many times we ve gone this month, I ve ordered 5 Reese s pieces caramel pretzel blizzards and only received one done properly (although it was the wrong size). Also, the employees are not expected to wear hairnets or sanitize the blizzard mixer between orders so be aware if you have allergies to nuts or certain fruits etc. Always request a receipt to be handed to you so you can ensure accuracy in your order. Each time there was a fry or dip or drink not included in the order we received. Parking: Decent number of spots with good spacing

Very dirty new owner should at least clean up

They are price wise in comparison to other Dairy Queen.

Great new faces

First of all this place is filthy, ice cream & topping all over the counter, they don t clean, theirs floors looked like they haven t swiped all day, girls have long hair not even in hair net, dude in the kitchen got long hair same again no hair net, that s gross, I could never go back there since new owners. Just gross & service very poorly.

Only got the chill, Ill update my review when I retry the grill. Was sad to learn that not all locations carry orange Julius anymore though .

There grilled chicken burger is bomb

DQ rocks

Dirty tables and sticky floors with a full staff and people at two tables so Im sure someone has a moment. No soap in bathroom and wet paper towel on the sink not hanging. Made kids burger wrong but that happens and they fixed it quickly.

After a long day at the beach this was a lovely environment. Friendly staff and great food!

Great location with nice people. Food is delicious and I d recommend to anyone! One of my favorite places

We had ice cream. Creamy and good as usual

i sat here for like an hour and 25 minutes to watch my girlfriends cousins boyfriend make food just because why not and it was a great experience

We re extremely rude when I asked for peanut butter in my shake then asked if I wanted peanut butter in my shake a second time I said yes but when I got my shake there wasn t any peanut butter in the shake, I m done with this place.

Pricey but its a blizzard. Cant get them anywhere else.

Great drive thru Parking: Perfect location, loads of parking Food : 4/5 |

We came here for burgers and fries! Service was excellent and food was hot and tasty!

Amazing new staff! Great first time experience!

Service was horrible, didnt get what I ordered went thru drive thru the last two times and messed up both times. Not the same since it switched owners in Val Caron I wont be going back.

Good food, great ice cream and service with a smile, thank you

Classic and rare cars out front had to check it out with a DQ shake

Staff and food were both amazing. Always looking forward to stopping here for a quick bite of good fast food.

My only complaint is that I have gone twice in one week and the snicker doodle Blizzard was sold out. Its frustrating that its advertised but not available each time that go ...I didnt order anything and left the drive through.

Honestly I m so disappointed. The owner is a horrible person. I ve gone in a few times with my kids and I have seen the owner on multiple occasions shoving receipts into workers hands orders them to make it. A young worker was pulled to the back a long while ago so when she came back I asked her to tell me what happened as it looked as if she was about to cry. He has threatened to take money from her pay check because she had dropped two pieces of a topping onto the counter. Not only that but she said because she doesn t agree by him giving her all this stuff to do, he will take away hours. The many times I have gone since the new owner, I have found men s hair in my blizzard. I believe this owner should be forced to sell or leave. These young adults don t deserve this behaviour! Under all of this I would like to keep names and pupils out of this complaint. I am very much hoping this complaint goes far. Thank you.

People who work at the DQ in Val Caron ON are very friendly and the food is very good

Friendly and helpful in ValCaron Dairy Queen.

Perfect place for ice-cream and burgers Food : 5/5

We had the classic double combo and the chicken strips. Was quite yummy. Will definitely go back and try something else.

Two Oreo Blizzards tasted GREAT! No seating, only outdoor tables. Cold day today, we ate our blizzards in the parking lot in our vehicle. No chicken burgers available. Food

Best Ice cream in valley . Great drive through speed

Dietary restrictions: God bless dairy free dilly bars Food

Nice sit down area and fast service.

They stayed open past closed to make us food!!

Went there on 28th Jan around 4:30. The cashier was super nice (On receipt it says her name was Tatyana). I went there with one of my patients who has a disability and she was super patient and polite. With this review just wants to say good job and thanks! All other staff was friendly as well and food was good. Was definitely worth a drive to go in from Sudbury. Will be going there more often.

Very fast service

Good place.

I cant complain. food was as expected, drive-thru wasnt busy, staff spoke English. You cant ask for much more than that.

Owner was so incredibly nice! We were in the midst of an ice storm practically (obviously the best time for a blizzard) and she offered to help carry our stuff to the car and salt us a pathway so we wouldnt slip and fall. Protect that woman at all costs!

Not bad but needs sprucing up

Love their vegan dilly bars..and my family love their soft ice cream.

Now this particular dairy queen is a must try... such attention and care has been paid. The owner has been a dedicated business owner for years and has always been front and centre making sure everyone is happy and have a good experience.. If I could give it 10 stars Id give it 11.

Banana Split. Absolutely delicious

Speedy and friendly service

Very grease burgers.

Always good but can never get my Pecan cluster right!!!lol

Owner is always present and working as hard if not harder then her own staff...always great service

Great service. Great food. They served right up until closing, even though normally I would not order anywhere right at closing i didnt realize they were closing as I was from out of town, but they had no problems serving me. Much appreciated.

A great place for a sundae

Good service and we like our drinks will come again

They need to learn how to properly mix a blizzard and not have all the toppings at the top with half of it just ice cream. And delivery is beyond expensive $20 to have a blizzard delivered makes no sense but I understand gas prices are high but I think something should be done.

Had the chicken tenders for dinner. Was surprisingly delicious

Its a grill and chill, do I need to say more lol. Been here lots and never a problem and the staff are great! Its definitely the treat you are looking for!

Nice clean place lot of choice to choose from. Parking: Lots of parking

This is the only Dairy Queen that I have issues with in Sudbury. Every time I order a blizzard, its like soup. They always over mix everything. They also never hold the blizzards upside-down like all the other Dairy Queens, lol. When I order anything that has fries, they are always undercooked. Sometimes, they are still hard! This DQ is also very outdated and needs an overhaul!

Parking: Alot of parking spots. Kid-friendliness: Alot of kidfriendly options. Wheelchair accessibility: You can get in with wheelchair or walker.

Really friendly staff and their blizzards are amazing! I always order the honey barbecue glazed chicken strip basket and never have any issues when I asked for it to be in put in a separate container for my fries. Its always cooked thoroughly and really good. The burgers on the other hand...I wish that they didnt do what they do to them.{all DQs do it } I used to work at a dairy Queen, so I know that they do to them. They cook them ,put them in the warning tray for a couple hours after being cooked(or longer) then once you order your burger ,they make it , microwave the whole burger bun and all and serve them to you hot. You can definitely taste its not fresh...

We love visiting this location. The staff is always friendly and helpful. The store is very clean and welcoming.

We stopped over on our way through town and had Dairy Queen twice while in town. They have the most amazing staff and of course ice-cream. Very friendly and the owner even treated us to a Skor treatzza pizza! If we are ever in the area we will be definitely making another visit

Always friendly, helpful, seldomly fails an order. Parking: Great Wheelchair accessibility: Easy accessible

went through the drive thru and got a blizzard, half melted by the time i got it. with that slow of a drive thru it wasn t even worth it to go through and get another.

Great place for a good ice cream and conversation

Stopped by here with my friends and there 3 children. I felt very bad for all of the young employees working there. The owner was standing over watching her employees which as far as I could tell were doing a very good job! On three separate occasions while we were in there for less than 20 minutes she was giving her employees trouble. One of the young girls looked like she was about to cry as she turned and walked into the back. I think it is very unprofessional and you can see from the moods of the employees she is creating a poor environment. I will not be going here anymore as I do not support adults who drive Mercedes bullying high school kids.

The owner of this Dairy Queen is weird. All she does is just stands there watching the young employees and get mad at them.

Microwaved burger with rubbery bacon, service was nice though

Great place to stop to treat the inner child.

It was good overall. The mushroom Swiss sandwich was really good, same with the barbecue chicken strips. The fries were honest too salty, nobody ate them. The service was excelent... Those kids are wowzers.

Very disappointed in their customer service. They blame the customers when they bring out the wrong order. Waiting 18 mins for a chicken basket and burger, and it still came out wrong. 8 kids standing there and the order still comes out wrong, they still couldnt own up too that. Meanwhile, my artic rush slush sat on the counter for the entire 17minutes I was at the window. And the young fella had the nerve to open the window and say do you need anything? I replied... my food?? Lmao

I absolutely love it and I will come again

Not a bad burger for a fast food joint. Always good service, clean and appears very well managed.

I always enjoy the friendly service at the Val Caron location.

Love the food and of course the dessert

Good sundaes but a little expensive

Great place to cool off. Staff is always friendly and reafy to serve. Keep it up guys.

Not always the quickest drive thru. Friendly staff

Got my order wrong. Also the speaker for drive thru is terrible

Great place to eat and desert too!

Usually when I get blizzards here they are very good but the last few times I went they haven t been fully stirred and this most recent time all of the cake bits were soggy and didn t taste good at all.

It was Yummy

Great service. Due to COVID, drive-thru only.

Flamethrower wraps are bomb

Always good

Quick and friendly service

Love Dairy Queen. Great outing, especially during lockdown.

Points dont work yet. Lost the coupon.

Any time I have ever went through the drive thru I have had nothing but GREAT SERVICE!!!...

Super fast and delicious

Good food quick service as always

Incredible staff ..wicked Banana split!

Never disappointed

With our order came 2 postings and a mushroom melt...little to no gravy

YUMMY!!

Love this place

Fast friendly good food.

Great service, very accessible place.

The manger should not yell at her staff for making mistakes because that mistake was the best icecream ever .she was training

Super busy.. but always worth the wait

Fast , cheap , yummy.

Very patient while we had our Brude of 5 kiddos grabbing their lunch and treats - Loved this location.

Just make sure to check your bag before you leave we once again were disappointed when I got home with dinner and didnt have our rotiseree chicken or gravy. Food we did get was excellent staff were friendly

Friendly staffs, clean place, quick to get our foods. We return in the future to eat there again.

I want to give a HUGE Thank You to Scott at the Val Caron DQ for your amazing kindness for assisting our lovely neighbor Leo who had lost his note and giving him a second meal. You Rock!

I always love going to Dairy Queen! Their ice cream is literally the best! My favorites to get is chocolate extreme, pumpkin pie, smores and chocolate dipped sundaes

BEST DAIRY QUEEN EVER

Excellent food and service. Always classic

Soft icecream, big parking lot for gathering while you pig out.

Friendly service and quick drive through tonight

If you get the strips, get them sauced and tossed!!

Waited over 20minutes for a sandwich and a chicken basket. After 10mins the blizzards are melting and making a mess and cant just drive away because the food is taking forever. Once the staff come out they ask why Im still there as if my order didnt exist, and then the owner came out to ask what my order was. Not once did anyone say sorry for the wait but instead acted as if it was weird I was sitting there in my car when they are the ones who asked me to wait. Dont go here unless you want melted blizzards and terrible service. Just a heads up. Never going back to feel as if Im an issue ordering food. Just a strange and unwelcoming experience.

I went there tonight for a treat and was extremely disappointed in the product! 1st I ordered a Brownie & Oreo Cupfection. The chocolate and ice cream was good the Brownie was very dry & stale. it was terrible. 2nd I ordered a Banna Split blizzard. Firstly it would never pass DQs flip test, was so runny could have used a straw rather than a spoon! The first half was a mixture of the banna split, the second half of my cup was just plain non mixed icecream!!! We were very disappointed, this isnt the first time with bad service. This is why we normally drive to Chelmsford or into town!

Amazing people