Café Van Houtte in Val-d'Or

Disappointing drive-thru service!

The customer service has become disappointing, no Hello, no smile, they talk to you stupidly, they serve you as if they were tired of working, really there is room for improvement, a lot!! She doesnt listen to her, she looks the other way when they take your order, no respect. And we repeat ourselves too much Sorry but having a service like that is really unpleasant

A little disappointing lately in terms of service. I go there in the morning by going through the drive-thru. Very often we wait a long time, I can understand there are generally 2 of them and they have to serve the people inside as well as those at the car service. I have already worked in the catering field, I have already done this job alone. We are made to wait without saying anything like one moment please when you have been waiting for 5 minutes, you start to ask yourself questions. When you are asked for your order you have to repeat several times into the microphone. When we got to the window, we were made to wait another 3-5 minutes if not more. Someone comes to see us so that we can repeat our order. I dont know how it works, if orders can accumulate on the same checkout or you have to pay for the order at the checkout before moving on, but its a little frustrating to repeat your order several times . I already had a smoked salmon bagel instead of a ham morning bagel. At the price it costs, luckily I wasnt allergic to fish, I would have thrown it away.

Never able to have what we ordered without errors or incapable of doing it with the right recipe never tastes anything the same from one time to the other very disappointing and frustrating when we say that the drinks are very expensive

Worst experience! I ordered online and paid by credit card but I did not receive my order! I contacted them they told me they havent seen my order then they told me most of the items on my order are out of stock yet they are still displayed on the online menu! so I decided to cancel my order and get a refund I called 3 times they told me they will transfer the complaint to the manager but no news until now I have not received a call from responsible people!! In short, not professional at all

Really very disappointed to know that there is literally 0 fruit in my smoothie, just syrup.

Very quiet to drink a little coffee quietly.

Very disappointed, normally I love to go get lunch, but this time it was very disappointing 1. When I arrived at the drive-thru, after 5 minutes of waiting, the person said to me, a moment please. I waited another good 8 minutes before my order was taken. 2. I ask for a latte and a bacon breakfast bagel with mayo (nothing complicated it seems to me). Arriving at the service window, I am paid and I wait another 5 minutes before the person comes to see me asking me what I ordered? (No comment, so I repeat my order). 3. Another 5 min wait before receiving my latte (which was really bad, didnt taste like usual, undrinkable) 4. I finally receive my bagle, I leave without further ado, my baby is crying and can no longer sleep in the car, so on the way, I check what I received.... phew half the bagel was only with 1 egg and nothing else and the other half had 1 slice of bacon and egg. In short, its no longer as good as it was, even very disappointing, in addition to the wait, when there was no one, I threw the only customer at the drive-thru. I finally finished at the tim to have a drinkable coffee and a nice lunch.

Excellent lunches

Good service

Certainly not a latte if you are not able to make a latte with micro foam said that you do not have at the price that it costs $6.00 I am not happy

Excellent service tasty coffee lovely barista

Nice place

Extremely long, unpleasant and aggressive service

Expensive but good.

Excellent coffee and pastries

1st visit. As a pedestrian, take the door on the Bénédictine side. Avoid: English muffin with egg and bacon. Bacon not cooked! ... A regular tells me that the breakfast at Bénédictine is good. Eggs, toast, coffee. To try later Very friendly service

Good desserts

The place is very nice, the pastries very good but the coffee very ordinary... I would recommend to students. 4/5

Café Van Goutte, I find the coffee very strong

Very good service

Really good matcha and veggie rap and salmon bagle

Very good place to meet the 40+

Good place to chat with friends!

Very clean place and good service. My favorite place now. Good coffee, salad dessert, croissant, etc.

Place to meet and share Ideal for 40+

The coffee is very delicious

The drinks are good depending on who makes it because they each seem to have their own version of the recipe. Very disappointing sandwiches if you take the prices into consideration. $10 for a smoked salmon bagel that contains 1 crumb of cream cheese and the bits of onion that no one wants. Bacon breakfast croissant with 1 egg cut in half and a very thin slice of bacon also cut in half and nothing else.

My favorite fall coffee! The dirty Chai with oat milk from Café Van Houtte. A comforting treat when the days are cool and rainy. Plus, served with a smile! Excellent service! Try it!!!

Parking: Beaucoup de stationnement

Dont go there to work, the Internet has been unusable for several months.

Double espresso mocha coffee for me! It was excellent, very hot and the atmosphere was pleasant. I liked the crepe side, very good too, I just didnt have time to take a photo!

Fast and courteous service Parking: Great proximity

Mixed opinions on this place The setting is really beautiful and calm The food is good there Coffee acceptable nothing more But I expected more variety

Nice café, but only one employee at the end of her rope (she also served as a car service!), while in all the other Café Van Houtte there are 2 employees. But the employee still gave us good service.

My coffee was very hot

I loved the place, very nice to hang out with a good coffee.

Very good

Very noisy, very echoing building

Very good service.

A little expensive but the food is quality and the place is perfect for chatting. The acoustics are good and we can hear each other well, no need to speak loudly.

Good service

Welcome place and good service..

Great service

Wow, beautiful terrace for breakfast, clean, impeccable service.

I had the iced espresso. A delight

Best coffee, French vanilla and coffee a real delight.

The best cafes in Val d Or

noisy

The shortest place to wait for a coffee in Valdor

Good coffee

very bad service

You support the employees of all essential services in Val-d Or but you forgot the employees of the youth center lol

Really excellent sandwich and pasta salad, fast and courteous service.

Loyal to the Van Houttes

We love to dine there on occasion. Its delicious! The espresso mochas were excellent... Except for a while now... Unfortunately, we have been very disappointed several times... the person who makes the coffee doesnt measure the coffee recipes well...

Good atmosphere and good coffee!

Nice place but very expensive

C Nice

Excellent service

Walked by it

Best coffee

Its quiet, clean, the service is welcoming and competent

The cakes are excellent, and we were given very good advice on which one to choose!

Very good service and good coffee

Hmmmm Extra coffee

Super good service.

A bit expensive

Ugh

The veggie fajitas are a real delight. Atmosphere and very pleasant. Very nice restaurant.

Plus you have express habaneros which are excellent!

Beautiful atmosphere!

Good coffee good food but very expensive

Right there, I asked for a latte and I came out with a black cup of coffee beans, a cup that was almost very dirty, wiped roughly with a rag that was hanging and I thought I had a foam for $5 a coffee, only came out a bitter taste with a unpleasant service

Van Houtte coffee is offered in a shared environment where it is also possible to purchase Habaneros. Both are delicious.

Very good service

G to love

Interesting internet cafe. Their coffee could be served hotter.

Several delicious dessert choices. A little expensive though.

Beautiful place, well located in town, very good coffee and excellent prepared meals, salads, pastries... Customers are very well served by competent and helpful employees.

Great service. Excellent products. Loyal to the chain

Friendly staff. Toilet rooms need to be cleaned better.

A little expensive but delicious