Tim Hortons in Varennes

Completely charred roasts and no hello when we arrived after 15 minutes of waiting.

I don t know what s going on at this Tim Horton s but I think they re doing everything they can to close! The service is pitiful: - Cashier who answers her personal phone instead of dealing with long wait times; - More than 20 minutes of waiting (approximately 4 customers total inside and drive-thru order); - Receive our burnt (calcined) toast; - No hello, no thank you. - Its very long and you can see the employees going around in circles and totally lost! - The place is not clean; In short, I live nearby and for 3-4 years I have been trying to give this establishment a chance, telling myself that it will change but now its over! I will avoid this restaurant for good, I will never be held hostage in your drive-thru line again!!! Im always disappointed and thats why today I decided to write a review, it doesnt make sense to make fun of the world like that!! *When I can, I go to the one in Ste-Julie, I have good service at this restaurant!

Just bad

Constantly errors in orders and oversights. It seems that employees dont want to work. Food is ok, it often happens that they no longer want to make refills so the meals/food are sold .

Its much too long. We ordered a Tim morning and it took them 15 minutes to 20 minutes to serve it. Some people arrived and then they got their order before us despite the fact that their order took longer to receive.

I was in the toilet of my gender (man) to change my daughters diaper and the panel is really not stable, I had to put my foot on the quail so that my knee could support the panel which was going really down. Please fix this for the next dad who changes a diaper. Really long service btw

Come to order. Tim Hortons. No or good service Staff does not have what for customer service they are not happy for 0/6 rating give you moment o stars.

The drive-thru offers excellent service. However, there are often errors in orders.

pitiful service really rubbish

Fast service

Coffee always cold, not hot.

1 employee in the Saturday morning rush before 6 a.m.... I heard 10 minutes inside without service! It was just focused on the drive-thru... I left with nothing.

Use in Drive mode, not long and very efficient

Very bad service, rude, disrespectful employee, always something is missing; no iced coffee, no espresso foam, no donut.... etc. Never able to have a service like the world. Honestly its hard

The little black cashier is still smiling, but seems half asleep: doesnt understand the order, then once completed, we start again at the other checkout; the salty brioche is barely heated, and the iced coffee (which I thought was too basic to be missed) has no sugar, nor its usual taste... but it has the capacity to almost cause diarrhea. Ouch!

Constructive message; Please reconfirm orders with customers at the drive-thru, often errors lately, whether in terms of the format of the drinks or the content of the order in general (e.g. requests 2 items, records only one a the checkout, or asks for a workers bacon wrap with a large coffee and ends up with a trio, small coffee, workers wrap with sausage all patted on the bottom). Otherwise, fast service during the day and basic politeness are present

He doesnt give the order correctly and persists with me to say that yes, a workers wrap without the potato. I tell her that there isnt one. She tells me yes to realize that he doesnt have the wrap. is poorly done and very small this is the 3rd time!

Errors on my order every week!

The same employee who told us when we got home that everything he had left was disgusting

Sunday June 30 at 7:15 p.m., the cashier was on her cell after 4 minutes I had to shout HELLO?! For when he looks up from his cell. Very ordinary

May 27, 2024 I leave this place, I am no longer able to hear a shrill alarm every 10 seconds, its too often like that in this place Damage

With 4 people in front of me, a wait of over 35 minutes. The kind of waiting that you tell yourself that it wont be long enough that turns into Ive waited long enough, Im going to stay... Hard.

Although there were no customers before me, it took too long to serve me. Then the employees were talking to each other as if I wasnt there, swearing like lumberjacks. Then, very unpleasant yo music polluted the sound environment of the restaurant. Flee the Tim Horton s in Varennes!

Super good service from Mohammed, He served us with a smile despite the late hour. I recommend Tim with pleasure

So much the worst. The toilets are disgusting.

Je suis allée au tim aujourd hui en fin d après midi, jamais vu une employée du service à la clientèle aussi bête de ma vie, pas de bonjour pas d au revoir, rien, aucune politesse aucun sourire je travaille aussi dans le service à la clientèle et y a des jours où je comprends que ça va moins bien mais la ça avait juste pas d allure

The drive-thru was quick and the food was good but the employees no hello, have a nice day, nothing at the drive-thru

Employees often forget ingredients in sandwiches (tomatoes, rice or even salad). Management seems deficient... employees do not know the menu before being put on the floor (high frequency of forgetting).

No more potato carts, no more donuts, no more crispy chicken for a wrap and no ranch sauce in the wraps

Very good service

Ive never seen a drive-thru as slow as here. The cars did not move forward once in 20 minutes and so much so that some cars left because it was so long. There is no excuse for a drive-thru to be so slow.

I had a bad ant experience when picking up TimBits (see below in parentheses for the original review) I received a response asking me to contact customer service by phone. Which I did. They really took the complaint seriously and the next day procedures were started to clean the restaurant. I received a call from the owner who took it professionally and even offered me timbits and coffee to compensate me and thanked me for reporting it. Super nice management and the restaurant is now very clean. Im not giving 5 stars simply because it comes from a bad experience but very good care! (Original review: We went to pick up Timbits. When we arrived home we found ants in the box. We went back and looked at their shelf which was stuffed with ants. When I told the cashier she simply shrugged her shoulders and replied yeah without more. I had to tell her that I had some in my box. She looked at it and once again yeah she was completely indifferent but at least she reimbursed us. was clearly going to leave it like that and the counter was disgusting like the rest of the restaurant. I strongly advise against going there.)

I went to lunch it was good my young by a lot strong my good

The worst Tim Hortons

I asked for 2 toasts, well cooked white bread, butter on the 2 slices and cretons. I got 2 normal cooked toasts, 1 toast with no butter and the other a thick layer of unmelted butter with the cretons and it was not edible with the quantity. of butter I crumbled the toast in the trash

Prices have increased drastically. I dont consume as much. Only coffee when Im on the road.

Perfect very good service

The donuts are fresh, very good service

A BLT bagel without lettuce or tomatoes. However, it doesnt take a culinary degree to make such a sandwich. The ingredients are in the name...

Very long service inside! Staff lacked smiles. The cashier had too many tasks at the same time, did he need help! Orders before me were often wrong

Very very very very long service. Wait 30 minutes for a coffee .

I went there twice, the first time my iced cappuccino was mediocre. It tasted like water. The second time I ordered a hot chocolate, and they gave me a French vanilla or something else with a coffee flavor. Ill give them a third and final chance, but well see. There is also a very large pothole in their parking lot. Be very carrefully! Much faster inside service than their drive-thru.

Thank you to the entire drive-thru team on this Sunday with sudden and intense showers! Despite the wait due to the weather conditions, you remained smiling and warm! I even make the detour to pick up my coffee, I no longer go to Boucherville because the service is so good in Varennes! So keep smiling and a big thank you to all of you!

Everything I wanted...except my ice cream was missing And what about holes... not craters in the asphalt of the drive-thru

The lack of employees is felt. Orders are always accurate, but there is a distinct lack of products. Not to mention that if you risk going to the drive-thru, good luck, its surrounded by potholes.

More than 10 minutes of waiting with NO car in the drive-through and just 1 person in front of me.

Coffee really not fresh tastes like old coffee in the 5 years Ive been going there its never improved nothing against the young people on the contrary my Como we can have more pep at work

Bad service all around!!!!

I bought a camp bracelet and I would like to know, why doesnt it look like the photo of the ones they advertise, Im sorry, I was very disappointed, I was going to buy all 4 but I only had one

Im often there in the morning waiting for 5 a.m. to arrive...and its really boring to wait more than 15 minutes especially since it opens at 5 a.m....and Im not served before 5:10 a.m./5:15 a.m. so be patient I understands but there must be room for improvement....thank you for your collaboration

Very slow drive-thru service

We arrived at 8 p.m. and it was closed even though it said open on the site.

Parking: Small parking lot Wheelchair accessibility: Accessible in two places

If you ever get a box of timbits, mention what you want because theyre going to give you the bad timbits that no one wants.

Friday October 6, 2023, 5:30 a.m. EXEMPLARY service, smiles and good atmosphere. Thank you for being there for us!

this was supposed to be a TimMatin BLT!! LOL always something missing in my order

Employee clearly overflowing..after a long wait receive a part cancel order missing the potato and had to wait for drink receive 1/2 part...the other belonged to another customer... results eat less than half of my Tim morning bagel I have a hair inside, we apologize and make one again with 1/2 egg and surprise bacon instead of sausage. And bagel burnt...its all simply thrown in the trash....I wont come back to it again Wheelchair accessibility: No comments

Worst experience of my life I waited 10m for 2 coffees

Correct!

Simple and effective.

Very good service welcoming the food is hot my lunch potato not cooked enough the rest perfect fast service yesssss

Out of 3 items in my order, 2 were missing. The creamy frosted machine had been broken for several weeks and no Timbits at dinner time.

The drive-thru is very slow. I have no problem with employees talking to each other while they work, although I encourage it to keep a holy spirit at work, but when the customer arrives at the window to pay, its time to stop the conversation and take 5 seconds to serve it. In my last 3 orders 2 were done incorrectly. I understand its Tim Hortons and the bar is already low, but come on guys

Hello, Saturday December 2 and Sunday December 3, 2023 I went to Tim at 320 Bd de la Marine, Varennes around 5:40 am. and no one to operate this business. The lights were on but no one in the business. Theyre supposed to have been open since 5:00 and this isnt the first time this has happened. Very disappointing when we rely on your services for lunch before work.

Long service particularly during rush hour in the morning. Like everywhere else, there is a shortage of staff.

A Tim like the other

Fast and efficient.

Lack of speed, but there is a lack of staff in all the tims, so...

Good coffee donut employees not disgusted to be there!!

Sugar Rush

Very good coffee and good service

Closed in broad daylight on a recent weekend. Lack of manpower seems to be hurting them a lot.

Good coffee service, lack of cream, the machine is poorly dosed

Its not good.

Dietary restrictions: No donuts

Girls smiling. But parking lots full of rock and sand not great for motorcycles

Hello, this Tim is the dirtiest I have seen in my life. The staff, I think, lack education on sanitation. The hoods, the displays are full of dust and the floors where people eat in the trash cans are dirty and full of crumbs. Its a shame because I think they will cause someone to get sick. I think the owner is to blame because his staff lack training. In short, a thorough cleaning would have to be done.

The dirtiest of all the Tims I have ever visited. Invasion of flies flying into the food, tables and more than dirty floors. Really very disappointed, I couldnt even eat my wrap because it made my heart so emotional

Messy! Saturday service August 20, 2022 4:45 p.m. The Tim is not cleaned no table cleaned, flies flying everywhere near the food. Trash full and above all, a young man who we ourselves had to tell to stop saying that its disgusting. That we are customers and that doesnt make you want it. He continued not wanting to do his tasks and repeating that its disgusting... Fast food, but still food.

Standing up front in the restaurant 5-7 minutes before I even get served. Very slow service.

Severe shortage of staff.

Ive been a customer of Tims for about two years and I can now say that Ive never seen such a slow drive-thru service,

Despite the lack of staff, impeccable service

Only passable drive-through service, always too much waiting

The posted restaurant hours are 5 a.m. to 8:30 p.m. but at 7:30 a.m. the interior of the restaurant is still not open and the drive-thru spills into the street...

More than twice the restaurant does not open at the indicated time. Every time I go there the door is blocked and the employee tells me that he opens at 8am. Flies flying all over the food, even the other day he had a bee. The drive thru window still wide open. Also the tables are dirty. Very slow service

There is a huge shortage of staff in the morning its long at lunchtime its fast and perfect and in the evening its back to square one

I went at 6:20 am I ordered a meal with several extras and in addition to the dry I had no extra even though I had no sauce at all... generous the manager offered me the meal and the waitress answers me in an irritatingly irritated manner... my colleagues meal was dry, no sauce even for the second sandwich or the irritable young lady is doing her tasks... unfortunately we wont be going back there again even if we go to tim every morning almost! Just to point out that the second star was for the very professional manager at the time!

Good

Thursday morning around 5:20 am on October 27 I come by every morning for breakfast and when I order my order at the drive-thru I ask for a mocha with crème fraîche and a workers rap or a blt ti morning my workers rap either who and very burn who does not have normal and oh places to have a mocha with crème fraîche that I ask for with crème fraîche they give me a coffee and it happens very often this morning I noticed that I had a coffee and I went back to Tim to exchange the coffee for a mocha as I had asked and when I told him that it happens very often and that its not normal to have a mistake like that (yes Im shocked thats what happens) and I was told go to a Tims wine store if Im not happy and in a mocha theres no crème fraîche like I asked for, its my choice if I want crème fraîche with a service disgusting like that could never Im going to go to this Tim I have photos of my rap and proof that its a cafe or place of a mocha is served and no good

A little long to get served

Good service

I managed to get food, the last 2 times not able to, no employees

Little choice. Sad atmosphere

If you like burnt/charred bagels, this is the right place!

Slow service, forgetting ingredients and not putting a sheet to say the inside is closed Parking: Crowded with people, endless waiting

I ordered a creamy chocolate frosting with garnish and a French vanilla coffee with garnish. In both they forgot the garnish and I subsequently recommended a hot chocolate with garnish and a French vanilla coffee with garnish, in both they still forgot the garnish and they were going to forget the second French vanilla coffee if I told them would not have called back. Not to mention the customer service which was truly miserable. We were served with a stupid attitude and without hellos or good evening, and yet I kept smiling and even gave a tip. In short, I dont recommend this Tim Horton.

Poorly served, rude employees

Super

Staff are very kindly

Slow service

Never get the donuts I want

Great service

Very nice but I asked for a Tim at the 12 and we forgot the glasses, then when I arrived at the site I saw that the sugar was missing! 4 items: coffee, glasses, milk, sugar. 2 forgotten out of 4. A little rigor please.

Good welcome and clean

These are the best Tim Hortons in Varenes Montreal, its tough

Alright

Fast and convenient service

Its good and a lot of discounts with the tim app.

Ordinary

Very bad service!!! 1. I ordered 3 medium French vanilla but they gave me 3 small 2. When I told them about the mistake the employee gave me the correct order but with attitude and laziness. 3. Before arriving home, I taste one of the French vanillas and it tastes like water. Water mixed with vanilla. This is unacceptable!!! Very unhappy with this experience!!

Sometimes I order 2 workers raps for $5 and the specials dont work, I cant use my points to pay and to top it off, the workers raps have no sauce in them or the potatoes are too much cooked and dry to the point of having my gums... And this often I will change Tim

nice welcome

Share here, it works

Great service despite the long line of people. Smiling and super nice employee!

Ok

Closed inside just the drive-thru service and whats more there are no Timbibs or Timbits so its better if you close Im not going to wake up at 4 a.m. to get some And stop the ads until you have them