Pacini Vaudreuil-Dorion in Vaudreuil-Dorion
2925 Bd de la Gare, Vaudreuil-Dorion, QC J7V 9R2, Canada
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Discover the PACINI italian restaurant in Vaudreuil-Dorion and let our authentic Italian cuisine charm you on each of your visits!
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Food at Pacini is great as always. While it can be a bit pricey, it’s undeniably delicious, especially the truffle dishes. I also loved the all-you-can-eat bread bar and the pesto butter, which is always a highlight. I appreciate that they have vegan and vegetarian options as well, along with a great selection of drinks. The restaurant itself is very nice, and we were seated quickly, as it wasn’t busy when we arrived. However, the service needs improvement. Our server, Alexandre (if I recall correctly), seemed quite untrained. We went on a Friday around 5:30 pm, aiming to avoid the dinner rush, which we did since the restaurant was almost empty. Despite being friendly, our server lacked customer service experience. It took an hour and a half to receive our main course, and he didn’t check in with us or acknowledge the delay. My 2 ½-year-old was getting antsy, and when I flagged him down to ask about our order, he assured us it’d be out in 5 minutes but took another 20. Meanwhile, other tables that arrived later received their meals. Then, when we requested the dessert menu, he dropped it off but didn’t return to take our order until we flagged him down again, even though he was checking in on nearby tables. Overall, the food and ambiance are great, but service was disappointing. Hopefully, Pacini can provide better training for their staff to enhance the experience.
I recently had a truly disappointing experience at this restaurant, and I feel compelled to share my thoughts. When I first arrived, I was taken aback by the distressing scene unfolding as I waited to be seated. The owner or manager was loudly yelling, threatening, and cursing at the staff. This display of disrespect was a glaring red flag that I unfortunately ignored. On a positive note, I was greeted warmly by the hostess, a young lady whose name escapes me. Her politeness was the only redeeming aspect of the initial service. Despite the restaurant not being very busy, the overall service was severely impacted by the chaotic environment. Our server, Aisha (I believe), worked hard to make our dining experience pleasant, but the disorder in the restaurant made it difficult for her to deliver good service. Tables were left dirty for extended periods, and the staff seemed overwhelmed and disorganized. The long wait for food was exacerbated by its poor quality upon arrival. The plate was scalding hot, and the food was dry, suggesting it had been sitting around for far too long. When I asked to speak with a manager, I was informed that there was no manager at this branch. It turns out that the owner was responsible for the disarray and mistreatment of the staff, which clarified why the restaurant was in such disarray. Although the food, despite being dry, was flavorful—likely due to adherence to franchise recipes—the overall experience was deeply unsatisfactory. The chaotic atmosphere and evident lack of management or competent oversight were major downers. From what I’ve read in other reviews, it seems the owner's presence does more harm than good. For the sake of the staff and the dining experience, it might be better if he stepped back and hired a capable manager to run the restaurant.
Stopped at the one in Drummondville Quebec, best decision of this year ! The lasagna was awesome and I loved the “toast your own bread bar” My waiter was also incredible and helped a wine newbie like me learn some things! Thank you to Christopher for making my nite! I highly recommend this restaurant and this hotel (best western Drummondville right off a20)
*Trigger warning* pics of uncooked food attached. Mention of raw uncooked meat in review. The ambiance and decor was nice. The appetizers: arrancini balls were good but not consistent. Some balls were tastier than others. However they were all consistently crispy. A 7/10 The Calamari was done nicely. Not greasy. A touch heavy with the salt. A solid 7.5/10 - we really came to this place because we were nostalgic for the bread-bar we remembered as kids; nice to see that there is a bread-bar station. Good assortment of breads and spreads. Fun to toast bread on the grill. Mains: Pizza: tomato + cheese= 8/10 Nice presentation. Came to the table hot. Pasta Carbonara: Nice! 8.5 /10 Tasty. Arrived Hot. Pretty presentation with the egg. Spaghetti & shrimp: 8/10 Tasty, good. Satisfying Salad : Kale + lemon appetizer size : For me this portion size was perfect. The salad overall was fresh, zesty and delicious. 8.5 /10 **Meatballs : appetizers. This was supposed to be paired with my kale salad. So sad that it arrived lukewarm and was so dissapointing to find the meatballs raw in the middle. (Can you hear Gordon Ramsay yell "RAW"!!) They were so raw. - I would err on side of caution for this dish- <I let our waitress know that this dish was not edible> I think this place is good for groups. Its got a good vibe and if popular items on the menu are chosen then its very likely that it will not dissapoint. * the reason for the low stars : obviously the raw unedible meatballs. After politely letting our waitress know that we were unable to eat or enjoy the dish because... it was raw. She said she would let the kitchen know. I was expecting that she would update us ; or offer apologies. She carried on as if nothing were amiss. AND When it came time to pay. We were quite surprised to see the raw dish on the bill. SIGH We had to awkwardly ask that it be removed since ...the WHOLE thing was raw/ unedible/ no one ate it. *and no she never offered to replace the dish or offer a solution.* Ugh. the awkwardness..Ugh the raw meaty-ness UGH
I recently visited this restaurant and unfortunately my dining experience left much to be desired. The calamari appetizer was a letdown, overcooked and lacking flavor. The main plate was disappointingly basic, and even the extra meatballs I ordered were unimpressive—tasting like frozen ones. The bread bar and service were the only redeeming aspects, but they couldn't make up for the subpar food. For the price paid, I expected better quality. Overall, the experience was just okay, but I won't be returning. I cannot recommend this place for its underwhelming food despite the good service and bread bar.
I had really high expectation for this restaurant, tho it definitly wasnt bad, it wasnt up to my standart, the food was a little expensive for the quality of it. The bread bar was wayyy smaller then expected, it was "alright". Most likely not gonna come back but am happy i tried it.
I changed my review to 5 stars because I saw a big change at Pacini and they deserve to get 5 stars. This time I had a spectacular night at Pacini. Food was amazing, service was wonderful and staff were so kind and friendly. As I told you what happened first time I'm going to tell you how was my second visit. We reached there around 5pm and they got the order few minutes later. It was amazing. Appetizers and drinks were served shortly. We haven't finished the appetizers that main dishes also were served. Food was amazing, my sons loved the food. The restaurant was full and I noticed the Manger worked hard and helped the staff to provide best ever experience. She was wonderful and I think she did a good job to fix the issues that we experienced last time. If you read other bad reviews most of them complain about the waiting time for serving the food. Buy I assure you that it won't be a case anymore. The manager last time told me she will fix the issue and she did it. I will defenetly will go there and I'm sure I will have perfect dinner. I'm so happy that I came back there and gave the manager and all staff the opportunity to show me how wonderful this restaurant is. I didn't remove my previous review only for showing you the changes and give you a sight that other old reviews like my old review are not valid anymore and you need to ignore all bad reviews and give them another chance. Then you will join me to give them another 5 starts. -------------------------------- My old review: (Please ignore thus part and don't judge base on my old review, I just keep it to give you a context) It was the worst ever experience. They didn't bring the food atfer an hour and half because the lady who got the order forgot to pass it to the kitchen! We stayed there for one hour and half with two kids and had to leave hungry, disappointed and tired. We reached there around 6 pm. A lady got the order after 15 minutes waiting. She left and nothing happened about 45 minutes. Then she came back with drinks! Then I thought food will come shortly after that. After another 30 minutes I called her and ask about the reason behind the delay. I told her why two other tables who came after us got their food. And she said she forgot to give their order to the kitchen so she pushed the chef to prepare their food! So after almost one hour and half waiting for the food, I decided to leave the restaurant.she said ok you need to pay for the drink! And left to bring the bill! She came back after couple of minutes and told me that I don't need to pay for the drink because she forgot to pass the order to the kitchen!!!. Yes! She had only one job to do and she forgot it! Then I talked with manager, she claimed that she just arrived and she didn't know what happened, she tried to fix the issue but the damage was already done. She asked me to give her another chance and be her guest next time. But I don't think I go there for another time. Hope they fix the issue and be more respectful about the time that people spend there. It's a kind of expensive-ish restaurant but the service that they provide is less than a small street food vendor. If I go there one day and if they provide better service I will change this review but for now they deserve to get only 1 star.
Very enjoyable meal! Loved my cod linguine main meal with table d’hôte; the Cesar salads was amazing and fresh. Our waitress brought us some bread with choices of butter, and we grilled it ourselves with masks on at the grill. Loved the garlic butter, as well as the basil butter. The pizza was great also. We ordered the hot dessert with apple crumbs and ice cream. Amazing experience!
Very good food and good service, but you have to keep your coat on to eat because its cold in this restaurant, which is a bit unpleasant.
Service was terribly slow, we left as the wait was too long
It is always a great time at Pacinis
A beautiful room to receive a group, a little out of the way, quiet. The food (pizza and pasta) ok. For the Service, its poor and its getting worse... disappointing from start to finish... No utensils on the table, taking orders for drinks and starters for a few people in the group taking orders for the meal haphazardly, serving the meal (4 children) three had their meal and the other last after the adults, waiter no longer knows who ordered what, and no coffee offered at the end of the meal. Seems overwhelmed by the situation. 4 other servers further away who talk to each other but no one comes to help... why?? And where was the floor manager A truly disappointing experience for a birthday dinner, we will talk about it for a long time!! It s Sunday evening, maybe it s not the right time to go to Pacini s!! Of the 20 people in the group, all are unanimous in their support of the service. Kid-friendliness: Little concern for the children and the meal to be served to them. Too long, not all served at the same time
Worst experience since the opening of Pacini in Vaudreuil-Dorion.. The service is slow and without a smile, the kitchen served us in 90 minutes even though the restaurant is almost empty and the food was not well prepared... That dont take a BACC to cook pasta viarge! The change of ownership is apparent, and the benches need to be replaced because they are torn. Seriously disappointing...
The board of directors of the Leduc Families Association of America meets twice a year at this location and is always very satisfied.
Karine is an amazing server! She made out evening!
Place not very clean everything needs to be cleaned even the toilets smell not very very good sticky floor and a lot of paper on the floor.. For service 0/5, 1 server for the tables very long before having our meal Cuisine: the dishes are dry and we dont talk about the taste..
My experience with this restaurant is extremely negative. I made a reservation for 7:30 p.m. My family and I arrived 30 minutes late. We were refused service on the pretext that we were late, even though the restaurant was half empty. We were told that the kitchen was already closed, even though it was only 8:00 p.m., and that according to the timetable the restaurant was open until 10:00 p.m. There was no apology. They just kicked us out. The behavior is extremely unprofessional.
Quality of dishes to decrease. Visited on a Wednesday and the restaurant was at 10% capacity tops. Long service probably due to a lack of staff. Owners should be concerned about the situation.
Terrible food and service, but to be fair, the waitress had a busy night. Stay away.
The food is subpar, very bland, overcooked pasta and pizza crusts, cold Staff is friendly, but they made several mistakes that lead to a 2 hour wait for food and empty water glasses The toast bar saved us
Good service despite the fact that there was only one waitress that evening. With the bread bar, it s a safe bet! Keto pasta options for a little extra!
Very long to receive our meals each time I came.
Amazing I love the inside decor and the fancy sofas are comfy but the waiting time has been more than an hour for just an entrance its not good and my girlfriend also waited this long before
The pizzas are now round (smaller than before) and there is only gluten-free dough! This dough is not very good. Thats pretty much too expensive, $90 for 3 pizzas. Last time, good evening, thank you very much.
Fun concept with the garlic bread, and nice ambience
Unfortunately, the experience was more than unpleasant. Very slow service, only 2 for the dining room and bar. Meals, warm and dry pasta. Friendly staff but overwhelmed!!! Bravo to the owner, franchisee who was obviously not on site for his team.
The food was good except for the two Brazilian coffees which arrived lukewarm...We probably didnt have a good Friday evening. Some young people at the bar drinking but especially vaping inside...A waitress who gives them whipped cream so they can have fun with it. One of them had a face full of it. Goofy in the cellar to choose a wine with the two doors wide open. In short...no manager on site!
Very good and impeccable service. THANKS
Bread bar as pleasant as ever, quality of very fresh food and perfect service
Good place.
It was excellent. Very good service from Kyle
Great lunch and excellent service by Karine, thank you!
We were served by Kim on Wednesday June 5, 2024. She really loves her work, what impeccable service! Wow! There were 3 of us celebrating my mothers 88th birthday and it was a very beautiful evening. THANKS!
Love to go eat there on dates or even the family honestly the prices are worth the food on most parts many times it never disappoints me in any way
Very disappointed!! We came in without a reservation. We were told there was a 15 minute waiting list. We then decided to reserve for 45 minutes later.. after 20 minutes of being at the front desk (45 minutes later) she told us oh sorry the reservation didn t go through . very poor management. The hosts ran around like chickens and made everyone wait without letting them know that there was no room. Very disappointing
I walked in was greated right away with smiles and all ! It all went down hill from there. Prices are crazy portions are small and the time to get your food took forever! Food tasted like frozen dinners . The bread station was extremely dirty wow what an awful experience! Wanna save money go to the frozen food isle in the grocery store ! Never again !
The kids menu is so small in options and the only thing that keeps the place together is the bread
It was simply excellent and what can I say about the veal meatballs...yum
Everything is good, the servers are nice and efficient the vast majority of the time and the food is really good and healthy!
A hit and miss when it comes to their cooking. Ive been there a few times, but you never know what youll get. Today, our lasagna was too salty.
No wait and great service from Liam. And for a second visit, thank you for Karine s very good service
Excellent meal, excellent service by the smiling Karine!
Party of 24, with only 1 server, she had no help, drinks for half of group received 40 min after sitting,! I mentioned yo manager who said he would help her out but he didnt. The pasta dishes were not hot enough, 3 of us sent them back to reheat them, bread bar is not checked enough, they ran out of plates and bread, my son opened cupboard below to get more bread out. This was only 6:30 and restaurant was no where close to full for a Saturday. Too many employees at the bar talking and taking too long with drinks. Disappointing as was my husbands 60th Birthday.
Tastes good if you want to wait 1h 30 its true I timed it I waited that for a Cesar salad do not recommend I wasnt pleased and wasted my live away by the minute
We were visiting from Toronto and were so excited to try this restaurant. Unfortunately it was a complete letdown. Seemed like our server (blonde hair, glasses, male) prioritized all other tables over ours. We saw 4 other tables who came after us get served even though we ordered first. All the server had to say was it was because everyone ordered all at once causing a delay, which made zero sense because we came and ordered well before them. A whole hour passed when we finally got our food and it was cold and lacked flavour. What the menu described each order to be was not at all what we got! Will not be returning.
Got the chicken dish at lunch. Food was excellent and server was fantastic!
My evening at the Pacini restaurant in Vaudreuil was extremely disappointing. We went to celebrate my fathers birthday, who was turning 81, with family. Unfortunately our experience was marred by unacceptable service. Upon arrival, we noticed that the restaurant was understaffed in the kitchen, which was clearly a problem throughout the evening. It took us 2.5 hours to be served, despite the fact that the restaurant was not full for a Friday evening. The problems started right from the start with dirty plates at the bread bar not cleaned, accompanied by an apology from the owner who mentioned that the new staff was still learning how to wash dishes. Subsequently, our main courses took 1.5 hours to arrive, and they didnt even arrive at the same time. Additionally, our desserts were served in three courses for a party of six, and the coffees were cold and tasted like watered down water. All without any apology or commercial gesture from the owner. In the end, we arrived first and left last, which shows how slow and disorganized the service was. For a special occasion like my fathers birthday, this experience was extremely disappointing and I would not recommend this restaurant to anyone looking for an enjoyable experience.
Excellent service. Everything was perfect.
Very good service and the food is impeccable!
We ordered veal meatballs as the appetizer, 1 spaghetti bolognaise, 1 pizza prosciutto/arugula, 1 pizza sausage & mushrooms. Everything was good, the pizza was more of an oval flatbread. Service excellent however the oval flatbread pizzas are very small and not worth the 24.00$. The spaghetti bolognaise was a decent size. To finished our meal we ordered a bowl of Cafe Latte! All of this for 100.00$. Parking: In a shopping mall area.
Everything is good, but the steak with salt. Ha the steak.....delicious
Never crowded with lineups; somehow, everyone gets seated & served efficiently.
I came today my wife and I for the first time excited to try the menu . We got assigned to a table but unfortunately we waited for 15 minutes no one served us even a cup of water . So we just took our jacket and left . Overall it was a nice environment and good decorations .
We reserved a table for 4 people on January 1, 2024, on the Pacini website to celebrate the new year. Since we were able to book and had confirmation and a reminder the old day, we trusted your restaurant to have a great evening. Unfortunately, upon arrival at the restaurant we noticed that it was closed. Since no restaurant was taking new reservations on January 1 at 5:30 p.m., we had to order fast food. A message would have been appreciated to avoid spoiling our first New Years Eve.
Very disappointed with Pacini Vaudreuil. Starting with our server, he seemed disinterested in being there. He forgot simple things (my drink, the sides). There was another table or two with us. The restaurant wasnt very busy... Besides, the other waitress who probably had more seniority kept telling him what he should do... well. We move on to food. The plates arrived within a reasonable time frame. The dishes chosen: cod linguine, lasagna and spaghetti bolognese (childs plate) all disappointing: it looked like it was food that we would make at home! The cod tasted like fish out of a frozen can! The lasagna and spaghetti sauces tasted like Catelli sauce! Although their bread bar was good (whats not good about a grill?!!), it lacks variety without their kind of bread. In fact, that was the only positive point. So, below average service as well as the food this is a restaurant that I will not return to.
Excellent dinner, impeccable service, beautiful atmosphere
Good service and good meal
The waiter forgot to bring the bottle of wine we ordered. When asked, he says there are none left. We choose another wine, there is none left. The carbonara was cold and mushy. I asked for another plate. It was still cold (colder than the pasta my partner had already been eating for 10 minutes). I asked a 3rd time, they brought me back my plate which was reheated in the microwave: my pepper, parmesan and egg yolk were still on the plate which had been reheated. The waiter told me it was a new plate, that he saw the cook start again, but thats not true. Unacceptable for a pasta restaurant.
Nothing Italian there!! cold dough and crunchy top so make in advance in a large batch and reheated!! Go put your money elsewhere Endless waiting
The bread is still so good!
There was a problem in the kitchen and it took almost an hour before we got our food, although it wasnt that busy, but the food was very good.
Wheelchair accessibility: Wheelchair accessible! Food
Very good service and the food was delicious, they have amazing private room for parties for 25 people and less , we really enjoyed and we will go again.
(Takeout) I dont understand why my kids like this. I never find anything to my liking. I tried poutine Alfredo...the worst idea! Undercooked tiny fries. And they dropped the salt shaker inside. It was horrible!
Excellent and rapid service and great tasting food
Very ordinary.. ok service, prices are high like everywhere, service is ok, food is ok.. nothing WOW
The person in charge of a pearl, I understood that it replaced, of extraordinary efficiency. A must, the plate for two with sausage, shrimp and beef, a masterpiece. Little secret on your birthday discount on meals depending on your age.
Amazing
Did not enjoy the food
The service is very long , lots of people that got their food before us . Even if we got there before them !
Horrible, waiting 2 hours to end up not even eating the main course but just the starter. Then, it was our fault, because we wanted entries. Well dont go there.
Nice evening with friends. Good atmosphere, relaxed evening, good music. Wheelchair accessibility: Accessible for all
Thank you for an amazing night!
Thought it would be a nice place out for dinner. Was pretty dissapointed. The seats were pretty run down. Had pices of the seat stuck all over me when i got up. The menu looked good but the food wasnt that great. The pasta was pretty bland, the lasagna was too salty. The best part of this dinner was really the bread bar...
Dinner was served late, cold and not what we ordered. One person only got served after we had all finished and had our plates taken away. Not great service.
Slow service small portions
Pacini is always good. Nothing extraordinary, but always good service and tasty and generous dishes. May be suitable for families. The bread bar is obviously a classic. Parking: Always room Kid-friendliness: Selection of childrens meals
Very good atmosphere and very beautiful inside. On the other hand, I find it expensive for what we eat..
Very good food and good experience, the food took awhile, but the waitress was very polite about it and even gave us free dessert, definitely would recommend.
I enjoyed my meal but overall the experience wasnt amazing. Some of the other meals just werent delicious. We arrived early for a reservation but very little effort seemed to be made to seat us early. The staff seemed to have mistaken our appetizer order, and seemed to not come often to check in. Overall not great but not terrible.
Food, service and atmosphere is always excellent !
Nice place and all but service was slow. Waited over an hour for our food on a Wednesday night and the restaurant wasnt even packed. Ordered steak that came out cold and cut in 2 pieces. I guess the chef does this to see how its cooked inside. It honestly looked like a rock.. The rest of my family found it alright as they found the portions small for the price. Never got our waters refilled, took long for our bills. Overall, nothing special.
Excellent food in good company
Staff helpful Not a lot of food varieties but very delicious plates We ve tried pasta and pizza
Food was good
Server was really pleasant. Food was delicious. However it took an hour for our meals to come out. Thank goodness for the bread buffet.
This is the third time I have come to this restaurant. I like this Italian restaurant very much. The atmosphere is very good. The place is spacious and elegant. The food is of good quality, especially the free toasts made by myself with different flavors. It is very interesting.
Very friendly people. Loved the food and environment.
Very good food
Wing bread
A very professional and fast team of young servers
Food was good, server was friendly and good. Kitchen needs some help. From the time we ordered until it arrived was very long. Music was a bit too loud when we arrived but somehow got turned down as we waited. Don t order an Americano coffee, they don t know how to make it.
Great food and exceptionnal service from young servers.
I dunno some people rate them badly ... but I liked the restaurant and the food portion and taste and prices.
Great Service! Perfect quality/price for my dinner Great Waiter with beautiful smile Malawi
Enjoyable lunch with the Crimson Floozies members of the Crown Jewels of Canada Society! Fun time, good food and friendship
Kim, your service is wonderful, smiling, warm, very attentive in a pleasant way and is happy to see the children and takes great care of her guests. A real gem! Our family was very well received! Thank you very much for your service Kim. The food was excellent and we would definitely recommend Pacini Vaudreuil thanks to this great service
Always good service with Kim And always delicious
Excellent food well done Parking: Large parking lot
the vegetarian Rissoto is delicious place is super nice. the reservation was done over the phone but they send a link to confirm like in few seconds. very modern. Food
I really enjoyed my time at Pacini. I liked the layout and the decor! The food is delicious and the way its served is creative. I really like the section that you get to choose your own complementary appetizers. The garlic bread was my favorite. Parking: We went in the evening and it was packed so we had to wait for someone to leave. Parking is free. Kid-friendliness: I went there with my kids, they enjoyed the food and had a variety of options to choose from.
We went as two couples... First time weve been to this beautiful restaurant.. The food was delicious... Catherine, the waitress, was really nice....
Despite the long wait, the owner gave us excellent service. We had bad luck with the service (slow) but the waitress was super good. .
Don t bother ordering takeout from here, very slow. They kept me waiting for half an hour after the order was supposed to be ready
Really a big thank you to Kim who served us Really very very good service we will definitely return
Pleasantly surprised. I had very low expectations and the food was good. The bar has fun bread and a nice atmosphere.
The waiter (Jimmy) is super patient, attentive, he even took 5 minutes to listen to two elderly ladies who needed to talk. I received one of the best plates of cold meat! Piatto di salumi. The linguine alfredo is also good. Thank you for offering the free bread bar with all meals.
Hello, we visited your Vaudreuil restaurant on Saturday August 5, we found that it was extremely long to receive our meals, we arrived at 6:30 a.m. order our starter at 6:50 a.m. and we received at 7:30 p.m., our meal at 8:00 p.m. Usually the service is much better and faster. My boys didnt have dessert, he had nothing left. Thank you, have a good evening. Kid-friendliness: Have more dessert for children in the childrens menu .
Thanks to Kim for the excellent service! Beautiful smile and so kind! Many thanks for this great experience.
Very nice waitress amazing service thank you Kim
Great tasting food
Nous sommes arrivés à 17:30 un soir de semaine, le garçon qui nous a servi était très gentil mais il a été laissé seul pour servir le groupe que nous étions. Alors les services à été très long. Plusieurs non pas reçu leur commande tel que désiré. Nous sommes sortis à 20:30 épuisé d avoir attendu. La qualité de la nourriture reste aussi à désirer.
A big thank you to all the Pacini team. No comment. A delight.
I ordered a penne (which I had changed for linguini) with duck and goat cheese. I would say that at most I had 2 ounces of duck on my plate. I searched for pieces of duck throughout my meal. About 7 or 8 tiny pieces of duck that looked like ground meat. Because of the goat cheese the taste of the dish was very bland. No congratulations to give...
The food is awful, and the service wasnt much better. It wasnt busy at all, and yet our server wasnt around most of the time. I asked if they had chili flakes, and he seemed very confused. He said he would have to go to the kitchen to ask. I waited 10 minutes before I started eating and saw him just walking around at the other end of the restaurant. Never did get it...
Two of us came here on a Friday night a little later in the evening since we expected it to be busy. We walked into a nearly empty restaurant and sat down at around 8:10 pm. The waitress came and greeted us and my partner says hello in English. The waitress promptly responds in French and continues to speak to us in French. No problem, I m completely bilingual and my partners first language is French. We just prefer to communicate in English as it s easier for me to understand everything on the menu. As I was ordering my pizza, I spoke in French but said one of the ingredients in English since my menu was clearly in English. The waitress repeated it back to me in French as if I said something wrong. As much as the language was no issue, I found it a bit odd that instead of speaking in our preferred language she decided to speak in French. I ve worked in service for a long time and have always spoken in the preferred language of the client, even during the days that I struggled to speak French. I feel like that s pretty basic respect but regardless the service was alright I guess After only a few minutes of looking over the menu, around 8:20 we ordered our appetizers and entrees. As I mentioned the restaurant was empty and there was at least 8 different staff members standing around the bar so we assumed it would be fairly quick. We don t mind waiting as we don t know what s going on in the kitchen but a 40 minute wait for a few crackers and cheese fondue was a little excessive. We decided while waiting to try out the bread bar. It s a pretty cool addition and I was pretty excited to see what it was about but that was short lived since after a few bites I ended up with a piece of hair in my mouth (which was not my own) so I was quite put off by that. At the 35 minute mark the waitress explained that they ran out of crackers and had to make more which again, is very understandable but once receiving our appetizer at around 9 pm, we were presented with a small bowl of cheese and maybe 8 pieces of pita crackers. It was a bit hard to understand how such small quantities of food took 40 minutes to make but I can t complain too much since the pitas were fresh We received our food about 10 minutes later. It was fresh ish but you could definitely tell it was sitting out for quite some time. The salad dressing tasted off and the prosciutto on the pizza tasted like it had been left out all day. The pizza was quite bland as well. We were pretty disappointed with the food, especially given the price of everything Overall not impressed. The restaurant itself was very dirty. More staff than there were costumers yet tables were still dirty and the floor still covered in glass. Not sure if it was just an off night or if this is the norm but definitely wouldn t recommend this place. I m not rating lower than I did since I try and give the benefit of the doubt but I m really disappointed with this entire experience. Hopefully you have a better experience than we did
Great service from Kim! THANKS! Dietary restrictions: Several gluten-free choices
Delicious!! We have been here many times. Never had a bad meal. Food is hot, portions are just right, staff is friendly. It is a bit pricey, but its worth it! Kid-friendliness: I wouldnt recommend it for picky children or very young children. Food is kind of sophisticated. Wheelchair accessibility: Main floor has plenty of space to accommodate wheelchairs or those with limited mobility.
I ate linguini with seafood, delicious
A bit pricey for what it is. We had to wait 15 minutes after getting seated for someone to take our order and another 40 minutes or so to have our food (25 for appetizers) When our appetizers came in, we asked for individual plates, these never arrived
Good for a Pacini, but very bland...
Way to expensive for the quality of food. Service seemed lackadaisical. The restaurant interior was modern and clean at least.
The service was excellent! Mostly a youthful staff, they really pulled through and made our dining experience great! Highly recommend!
Had the opportunity to eat there tonight. Food was great, staff was awesome. Had a great experience, I highly recommend! Thanks Felix!
My wife and I chose the feast for two and toasted a nice slice of bread. Delicious.
We had a pleasant evening!! Served by an extraordinary young man (Malaky) with a beautiful smile who even dared to make a cocktail for my partner even though the bartender had left. Plus he was super good!! Wow hats off to you
Ten of us arrive and they dont want us to come in because there are 10 of us. In addition the restaurant is empty people eating
We arrived in a group of around 15 people, the restaurant was completely empty and we were turned away.
Very warm welcome and everything was very good, we are sure we will return there Thank you and what can I say about the good garlic bread yum
Dietary restrictions: Très Soucieux des allergies et intolérance Food
The restaurant is nice, theres a toast bar. Service was slow, i paid cash, and the server had no change to give me and was allowed to make change in his cash register lol..... food is expensive for what it is. Drinks are good and a reasonable price.
Really good meal but lukewarm pasta because the plates are cold cold... it cools down the pasta in a short time Succulent Caesar salad Excellent seafood penne Very loud music for a quiet midday Very nice waitress but very long service 18 min for a glass of wine 25 minutes for the meal 20 minutes for dessert So calculate a good 2 hours
Wow Pacini has really uped their game, place looks great, service was excellent and the food was awesome. Pizza was fantastic and the fries are out of this world. With all the upgrades the bread bar is still there. Definately worth the visit.
Our reservation was at 6:30 p.m. and it is already 9:30 p.m. and we are still waiting for our dessert. Very slow service and food served lukewarm
Never again
Was here today for lunch. The atmosphere was fine.. The staff was great..attentive and friendly. We were disappointed with the pizza..it was tasty enough but very small and way overpriced..someones idea of a small artisinal pizza. They should make the pizza larger or lower the price. P.s. the bread bar is terrific
The food is good, especially the pasta: well cooked as it should be (al dente). The childrens menu is varied, great, and not expensive. The general setting is not bad, the service is correct; not bad but at the same time could do better. We didnt like the fact that the main room is -18 despite us being the only guests at that time (with our children). Overall its a cheap and affordable restaurant that I recommend.
Waited over an hour to get our food. They told us after 40 minutes that they had a big group, which is why it took so long and told us the group was gone now so it would be 5 more minutes. Then 20 minutes later , our food came, at room temperature very disappointed. Low quality food as well. Definitely would not recommend.
Nice place
Amazing food and amazing service! Karine especially was very nice and helped us create a memorable celebration:)
We had a wonderfully casual evening, enjoying our food and relaxing. What helped it to be enjoyable was our server Liam. He was professional, pleasant and engaging. We would love to have him as our server again.
I love the atmosphere at Pacini Vaudreuil. The food is excellent and the staff is really friendly. Very big change compared to past years. I recommend!
The food looked great. The past was overcooked, soft and not al dente. The bread bar was à great treat for adults and kids. Back to the food, The pizza with goat cheese was delicious but the childrens pizza tested badly (it was like something was thrown together quickly and then frozen. The salade although didnt look too fresh tested good. Nice ambiance for an afternoon lunch and not to busy. The service was cordial, professional attentive and quick. Definitely go and have a good time as we did.
Ravioli meal...in a box!
Great service! Our waitress Alexe was impeccable and warm (a rare commodity)! The food was tasty including several vegetarian options and what can we say about the atmosphere! I highly recommend
The bread bar, delicious! Were going for that! The pizza and its thin crust are very good! Good family restaurant, a little expensive, especially since the pandemic but the food is generally good and plentiful.
Pleasantly appreciated
Very good service! And the food was excellent, the Saturday evening team very friendly and professional! I suggest this restaurant to everyone :)
After a few years without experiencing Pacini, I must admit that I was pleasantly surprised by my experience. The service by Tess was courteous, attentive and pleasant. I also liked the quality of the food and the variety. But please, please, grease the kitchen door with Jig-a-Loo as quickly as possible we can hear that all the way to the other end of the room and all my neighbors at the neighboring tables were also discussing it among themselves. them.
Horrible service.
Too expensive, excellent service, decent food, but nothing more. We went to dinner there last night. The prices have become too expensive. $130 (with taxes and tips) with only 1 cocktail, 1 table dhôte. The garlic snail starter was good. The two main courses were also good. The dessert (the delicious chocolate one) was very disappointing. A kind of very sweet chocolate pudding cake and a little ice cream. The signature cocktail didnt taste like much. In short, it was good without being very good or delicious, but above all, it was not worth the $130. We understand that prices have increased, but its not worth that. For $30-40 more, we have a real gourmet dinner. Thank you for the excellent service, but please adjust the prices, because at these prices we will not be returning.
A young and energetic team, what a pleasure
I loved the service, its pretty decent, Ive seen a lot worse! My dinner was EXCELLENT!!! I highly recommend it for a good dinner with family or friends because the atmosphere is extraordinary and the food is breathtaking. If you want to spend your money well on food, this is the place to
Great atmosphere!
