1 Bass Pro Mills Dr, Vaughan, ON L4K 5W4, Canada
At Villa Madina, we have been proudly serving all your traditional Mediterranean favourites since 2004 and more recently, we’ve remixed the classics with our original RokBox™ and Shawarma Poutine. With over 30 locations across Canada, the #PerfectShawarma is not out of reach. Our beef and chicken shawarmas are not just any shawarma. They are the perfect shawarma. Seasoned with our secret Villa Madina spice blends, they are slowly and evenly roasted to perfection. We serve a spectacular selection of salads from tabbouleh to Fattoush, they are made fresh daily. We are Halal certified.
Soooo delicious! Burst of flavour meat it warm and fresh! Make sure you add the tabouleh to your shawarma and get the works!
Very generous portion Tasty foods Fresh ingredients Wide rage of vegi sides Make sure you get number 6!!
This is the best Villa Madina! The food is so delicious and the portions are huge. We come here every Saturday morning as soon as it's open -- it has become the part of our Saturday routine that we look forward to the most.
The server who waited on me was the nicest man I have ever met!! Food is delicious and big portions. I will definitely be back
This place has the rudest food counter attendant. This review is in regards to visit to the store on September 21st. I ordered Chicken Shawarma Plate. This was my first time ordering from Villa Madina and I was bit confused and inquired about the plate and box options. This clean shaved guy (the one without glasses) responded in a rude and unfriendly manner. I, however, noticed that the same guy was so welcoming to the next customer. The franchise manager or owner must school this guy and teach him some basic etiquette while communicating with new customers. I am sorry if you were having a bad day but your reaction while talking to the next customer did not reflect that. Such a loser! I am never returning to this place. And yes, I have tried better shawarma out there and they are stingy with chicken portion.
Everything was great! The taste of the food was really unique, I enjoyed it a lot and whenever I come to Vaughan Mills, my first choice is always Villa Medina. The behavior of the staff and even the warmth and sincerity of Mr. Bilal was really great!
**Terrible Experience - Not Worth the Price** I recently visited Villa Madina at Vaughan Mills, and I have to say it was one of the worst dining experiences I've ever had. I ordered a meal for $18, expecting good quality food with a decent portion size. However, what I received was shocking—tiny portions of meat that wouldn't satisfy even a small appetite. The food quality was subpar, with bland flavours and overcooked meat. When I politely expressed my concerns about the small quantity of meat, the staff member I spoke to was coarse and dismissive. Instead of addressing my complaint, they said, "That's it," and walked away. There was no attempt to make things right or even offer an apology. You'd expect much better quality and service for the price they charge. I strongly advise against wasting your money at Villa Madina. Far better options in the food court offer more value and better customer service. Save yourself the disappointment and eat elsewhere.
**Delicious and Satisfying!** I had the mixed shawarma plate at Villa Madina, and it was incredible! The chicken and beef were perfectly seasoned and cooked to perfection—juicy, tender, and full of flavor. The portion was generous, and the sides were fresh and tasty, especially the garlic sauce that tied everything together. Every bite was a delight, and it left me feeling fully satisfied. If you’re looking for a delicious, hearty meal, Villa Madina’s mixed shawarma plate is a must-try!
Great amazing people and service
Mohammed was so friendly and kind he guided me well thank you so much. And amazing food thank you chefs Food
Best villa madina! It was my favourite thing to eat when I was pregnant and even now post partum. I love coming to this location. The staff are so nice and friendly! My family and I enjoy their food. It just tastes so much better than the ones served at other locations. Thank you Reza for being so kind and always giving us a great experience at your location!
The best shwrmah I have ever had in Vaughn mils Service amazing.. test yummy Food
Very quick service! I ordered just falafels and loved them. They were the perfect size, not too small, cheap and very filling.
Everyhing is perfect the food and staff
Very rude staff The food was even worse completely bland and overpriced. My dish was lukewarm and tasted like it had been sitting out for a while. To make matters worse, my friend found a hair in their salad.
Lovely customer service good served perfectly Vegetarian options: Falafel Food : 5/5 |
Lovely people and friendly service Vegetarian options: Many. Food : 5/5 |
Disgusting Guys please bring napkins by yourself bcz they allowed 1 napkin only.
Amazing food, fresh , generous size and great customer service. The best place at Vaughan Mills Mall to eat at a very reasonable price.
Lovely staff and delicious food
Great food, fast service, incredible people working there. Thank you
My first time trying here, food is delicious and Mo was very friendly when serving us.
Staff were great. Food was great. Management has no common sense. Got a meal for my 3 yr old. I asked for the sauces to be on the side given he wont eat the meal if its touching sauces that hes not used to, like any child! The on the side became the side compartments of the plate which as it fills with additional items obviously Blends in to the rice and the meat. I didnt make a big deal out of it and try to get my son to eat it. They show different levels of sensitivity at different times. On this occasion he wanted the untouched food separated in order to eat. I went back to ask for a small container. To my shock, despite explaining the issue, I was told it would be 50 cents for the container. I repeated the issue causing the need for the container and the demand for the $0.50 persisted. Walked away but not before leaving a review on the lack of business sense. I want to repeat that the staff and food were great. Just management shortsightedness.
Small portions, rude and unfriendly staff.
Less chicken small portion too expansive mean employees Food
Bad behavior
I literally just had a beef Rokbox here, and it was pretty good! Despite seeing a lot of bad reviews about the staff, I didnt notice any issues during my visit. The service was pleasant, and the food was satisfying.
This place is amazing, there is great service and great people working as well. Full of energy, the vibes are amazing! The food is good as well!!
I tried their chicken shawarma and beef shawarma, both are excellent , if you grew up in the middle east and know what authentic shawarma takes like you wouldnt be disappointed here
delicious
Really good! Love their kefta
Great service and quality of food
A very unprofessional workers very disrespectful and very rude people
Really good
AMAZING PLACE !!!
Food is so tasteful
Amazing food and amazing service
Both khan and the cashier are so nice highly recommended
Eat here! Dont go anywhere else, as this is the best place. The food is delicious, authentic, fresh and better than youd ever expect to find in a food court. In addition, the guys working there are super nice and helpful. Try the #4 falafel and sharma platter and get the chicken and beef combo. 10/10! Vegetarian options: Lots of salads
Hanif bhai best customer service
Great customer service, they re funny and kind. Gave lots of extra food. And it s really really tasty
Amazing food and staff
They give tiny portion of meat even for the super size rok box.
Better then square one
Bland. Stingy. Rude. I went to the mall location and was completely disappointed with a Rok Box! The size was anemic (notice utensils dont even come close to fitting in the box), the food was bland (turnip had not been marinated) and the meat (beef), chewy. I asked for extra turnips, the rude staff sneered (you can see his RBF) and gave me ONE turnip! It took him more effort to tweezer it out than to just grab a few with the tongs! The order taker was completely unhelpful with regards to answering any questions about size etc. I asked the cashier for water. I guess they forgot. Edit: Ignore their replies to these negative reviews. Its just PR to make you think they care. I responded, and did not receive a response other than an automated out-of-office reply promising a response in a day. It never came.
Veggie meal, falafel and salad is an amazing combination, prepared fast and served hot! Vegetarian options: Falafel wrap is also a must try!
Wonderful service, and delicious food!!
Amazing customer service and food!!! Vegetarian options: alottt of vegetarian options Food : 5/5 |
Amazing service by the nice staff. The food was very delicious Vegetarian options: Felafel option Food : 5/5 |
Nice Vegetarian options: Nice Food : 5/5 |
They are always fighting with their employees and they don t really pay attention what you are saying they just do what they want. Very poor customer service
Amazing service and such kind staff, food was great too!!
Awesome service, great staff and super duper delicious food it s a must must go to place good job guys keep it up.
Love the friendly welcoming staff and amazing delicious food !
For those who know real middle-eastern food, this is just terrible! No flavour, stale and bland! Food
Lovely service by staff. Since past two years I ve been a regular cx. Best branch for Villa Madina
The food was great! Amazing service
Amazing service Food was good and portion size was perfect. Very friendly service. Reza and his team are great. Welcomed you with a smile and made sure you were served properly Food : 5/5
Not recommend. Fully Unhigynic. Such rude staff.
Waste of money, rude staff, Not recommended, Poor customer service, I bought two Kofta dish and the Kabab is super dry.
Name is Holy but the staff and owner is extremely incooporative. Mostly using abusive language. Unhygienic environment with unhealthy food. It should be ban. Kindly need attention by the Food authority must visit there. The worst experience of my life.
Today I visited, and it was a complete waste of money. The manager and staff were very rude and need to improve their customer service. I do not recommend this place.
Guys, please beware. This restaurant has posted fake five-star reviews and feedback. Dont rely on those misleading reviews; they are a complete waste of money.
Excellent Vegetarian options: Excellent
The staff was very friendly and helpful. My sister and I both have dietary restrictions and they were so accommodating. We really enjoyed the delicious food as well!
Vegetarian options: Falafel Wheelchair accessibility: Yes Food : 5/5 |
When I am in the mall this is my go to spot, there salads are fresh and tasty, and the portions are generous. My go to is the chicken shawarma plate and never disappoints.
RAZA was amazing, provided excellent service. 5 stars to him
razas service was really good. his nature nd way of customer service is amazing.
No way on bloody earth is this an 4.1 rated restaurant. Absolutely horrendous! Over priced with no meat and loads of iceberg lettuce. Go somewhere else with your 20 food option. Food
Good service, friendly staff. Must try it in Vaughan Mills
Shaukat, Hanif, excellent food, awesome service and always fresh and yummy Shish Taouk and Kefta
Great service! Mo was hilarious and had great customer service. Food was delicious as well!
The staff was very rude and arrogant we were confused about Something started yelling on us was very slow and food is not worth the money is not . Please do Try this location worst store of the food court
Customer Service offered by the team was great and even they provided the awesome guidance in regards to vegetarian options.
Always a pleasure to buy food from this location, friendly staff and tasty food ,
Delicious food!
First time here and I m so impressed! Food is fresh and customer Service was top tier highly highly recommend if you work in the area for a quick lunch!
it was a good customer service the food is fantastic and the guys working very friendly and lovely people keep up guys thanks for everything moe and Raza Food
The food is beyond amazing and the stuff is really friendly. Would 100% recommend it!
The person behaved smart ass despite taking a full box of shawarma filled it up wiru rice and veey leas chicken, even the turnips and spiced condiments just gave 3 pcs of each asking for extra. Make sure you ask him to oaod it up nicely
Been here multiple times, the quality of the food is the main reason to be back. Mr Shaukat is very humble and excellent at suggesting lunch options. Must Visit.
Moe is a good guy helping the customer to get the good choice.
They made me a box of rice with chicken toppings. The roxbox is a waste of money.
They r ripping the customer charging full amount for the food hardly they serve meat on the plate and Roxbox and when u complain they said u r only complaining. Because of only halal in the mall they are ripping customer..
Great experience
Great service in a very bussy rush hour such a good restaurant and food i will definitely visit again here
Amazing food and portions and great customer service :)
Loved the food it was amazing!!
Great customer service amazing food very thing about it was fantastic
Very friendly staff and good food for a fair price
Amazing people, great food . Must try while in Vaughan mills .
Great food and very friendly people. Better than the other Villa Madina in some malls. Vegetarian options: Has good vegan options
Excellent service, excellent food! Always!
great delicious shawarmas! great staff and employees
Rizwan treated us very nicely and made best bowl .it was highly appreciated!
Rizwan and tehseen service was excellent and taste was extremely good
Great service great food best in the mall and raza is great at dealing with customers and make banger food
The whole team is amazing, quality of service was A1 and the food is top notch.
Raza very helpful help us order the perfect meal
I always order for veggie falafel plates and they always have some extra for me. Great customer service. Thank you.
This place is the best. The employees are always nice and kind while serving. Just what you would expect from a good restaurant.
The food is really really good and rizwan over there is like very kindly and helpful to me
Food always good the hot sauce at this location is soo good Vegetarian options: Na Parking: Na
There nice, they make the food quick, and the food tastes good
I typically enjoy dining at Villa Medina, but I would not recommend this particular location. The initial staff member who took my order was courteous and efficient, but the subsequent staff member appeared flustered and disorganized. The meat was overcooked and dry, and my request for additional sauce was met with annoyance. I would not recommend this location.
Riziq or Raza cool guy. Only reason why I m giving the review
It was so good
Great service, amazing workers :)
Great food and service!
One of the best food is from turkey.Becuse of tase style of cooking and spices. This dounar shop is one of the delicious food in Vaughan mills.I advice to try it.
Thank you Villa Madina. The food was excellent and the portions were great! My family enjoyed the food. They served us the meals with a smile. Highly recommend this place!
Arabic guy was really friendly and the portions are generous!
Everything was great!
Nice atmosphere
very nice service, MO was really very helpful, loved it
Food is really really good !! Mo is really nice person serving there !!
Service and food is amazing. Highly recommend if ur visiting Kid-friendliness: Kid friendly Food : 5/5 |
Good service MO
Great service with many good tasting vegetarian options.
Food was good...but customer service of the guy was really bad and rude
Amazing
One of the best shawrma in the mall. Friendly staff and food quality is super good! Food
This is the best food you will find at the mall. The food is fresh and so healthy. Excellent service and quality from all staff, who are always fast, respectful and quick to help. Great job Villa Madina, this is why I keep eating here for years!
Incredible food and amazing service very organized and friendly team
Good customer service
Two skewer chicken combo for 18.50$ w taxes. Each skewer is 4 tiny chicken cubes, for a total of 8 tiny chicken cubes. Waste to money ! Paid 45$ for two mm plates and two drinks for a tiny bit of chicken...
Very friendly, very good service and lovely food!!
Great atmosphere, friendly staff, fresh food, always positive attitudes
Hanif was an absolute pleasure to encounter at Villa Madina Vaughn Mills . Service was great , food looked extremely fresh Parking: Mall parking
Amazing food and amazing service!! I love their chicken shawarma plate or sandwich!! They have my little niece free pasta!
Amazing Experience
Great food always. AJ made fresh falafels , they were truly awesome. All the staff members Nooria, Bilal are amazing!
Great Food! Great Customer Service by Bilal! Vegetarian options: Really good falafels.
Great experience Amazing customer service by Bilal Thank you for putting a smile on my face -Sukhdip Food : 5/5 |
Plus two more stars
Mo and Tehseen gave a good service and the food was really tasty. Best place in the food court .
No words for food. It was best falafel I ever had in my life. Everything was so fresh and best customer service by RAZA
The dishes served by MOH burst with flavor and creativity, truly unforgettable.
Overall good experience
Lovely hosts!
Great service and food. Its a really nice option for vegetarians and for a food court!
Friendly and fast rice stars!! My fav at Vaughan Mills.
An absolutely gem of a shawarma place. I visited this restaurant on Friday the 13th, 2024, around 2 pm, and was greeted by smiling, genuine, and extremely helpful guys working over here. Specifically a brother from Jordan named Mo. Its a breath of fresh air to receive such exceptional service. And not to mention the value, quality, and variety of the food (the shawarma, salads, and rice etc.) was nothing short of excellent. I highly recommend this to anyone looking for a hearty and sumptuous meal that doesnt dent the pockets. Thanks and best wishes ! Sam
Staff is amazing and food is good ..
Mo is so nice and so is the hijabi lady very sweet and accommodating!!
Vegetarian options: That have very good Vegetarian options Food
Amazing Service, Amazing Food, Raza is great
Good service Parking: Very good Food : 5/5 |
Best shwarma Ive had in years!
Food is always fresh, friendly service. Basiouny and team are the best!
An absolute horrible experience, the food was too spicy, the portions were horrendous despite us ordering large sizes, and the customer service is the cherry on top. Never have had such a terrible experience with villa Madina and would definitely not recommend. The three men at the front as well as the lady running cash are the only reason I would say the customer service is bad.
The food is below average and on top of that the staff acts as if they are giving you favors.
Food was amazing and staff is super friendly
Amazing food and amazing service. Reza is always so kind and welcoming
The best shawarma in canada
Best place in the world!!!! <3
Very rude employees . Specially a fat guy who serves salads . Will never order from them
Amazing customer service the men here are respectful!!!
The service and good was amazing! The employees were very nice and helpful!
One of the most disgusting food place, I ever went. The staff was super-super rude and they were not even following the instructions and just doing on their own without knowing the customer s likes and dislikes. They don t know how to treat any customer and even the portion size as compared to the price is very-2 less and even the taste is so-2.
I ordered chicken shawarma plate. Everything was so yummy specifically combination of chicken and their homemade dip
Amazing service the people are always so nice, great customer service. Food is always fresh. By far the best villa location I have tried.
Fast, efficient and kind customer service!
Great food great customer service
I choose to go to #VillaMadina over everywhere else in the mall because their service is always SO fast. This does not take away from the quality! They always have mounds full of #fresh toppings and salads ready to serve! The portions are generous! I highly recommend their #falafel plate and good luck if you can finish it all! Theyre combos are reasonably priced for being in a mall and they are friendly as well! The owners a great person with a big heart and loves to make people laugh, which is great in this busy world that someone still takes the time to smile back. My favorite #salad is their #tabouleh as it is always crunchy, zesty and fresh! Their rice is always cooked to perfection and their garlic sauce is incredible! If youre looking for a high quality meal while shopping youve found the right place! Pro-tip their hotsauce is flavourful and mild so dont be shy. And why not add some grape leaf wraps on the side? You wont regret it! Vegetarian options: I get full off of their vegan options. Thats saying a lot as most places you struggle to find anything. This place has so many #vegan #vegetarian options its crazy! Love it!
Truly flavourful food. Very nice employees.
Best shworma Ive ever tried
Great experience! All the food was fresh and abundantly stocked, every inch of the store was spotlessly clean, and the service was friendly, quick and efficient
We Ordered beef and chicken they made it two chicken because they cannot communicate to each other and Then the worker started getting mad and making a huge scene with the customers. These people are crazy.
Very nice workers!! Good was excellent
Got lunch there and found a piece of hair in my food. I took it to the cashier without causing a scene and told her about it, a tall man with glasses approached me and told me my food is almost finished! I didn t even ask them for a refund! I asked for a manager and he said the manager isn t here today. Terrible service, should ve gotten chipotle instead.
I ordered a chicken shawarma wrap and it was extremely salty to the point where I couldn t even finish it. I had about half and had to throw the rest out. Not only that, the sandwich itself started falling apart and the chicken was very dry. Very disappointed.
Been coming here for years and they always load up your plate! Love them!!!!
Not good flavour. Needs improvement.
Tasty and healthy food. The staff are amazing and helpful!
The food is really good. Had a good experience, Ahmad was really helpful and nice guy
Amazing service, friendly employees and amazing food!
Food is really good!
Very great service! I had a complication with the wrap I ordered, I took it back and asked if they could fix it they went above and beyond to make sure the wrap satisfied my expectations. They mitigated the situation very well and I left content. Would definitely go back!
In ordered chicken plate got a lot of rice and little bit of chicken
Great food and service
Customer service zero star. Rude employees
I had one of the best experiences here. Thank you for making me the best shawarma ever.
Whenever i visit Vaughan mills this is my go to. Because food is fresh and everyone treats you so well. 5 stars!!!
Amazing food and always provide over the top customer service. It s a must try!!
good food
The rice was fresh, and the chicken shawarma was really good. The staff were also very nice. I wish them the best. Food
Delicious shawarma. Awesome customer service. Definitely recommend
Very nice and delicious food
Amazing food, customer service is also great! always come here after my shifts!
amazing customer service and fresh tasty food!!
amazing team!
Amazing service single time!
Amazing food and amazing service! Must stop by when coming to Vaughan mills!!!
One of my favourite places to eat when Im at Vaughan Mills! Everyone is friendly and they are very efficient especially Shoukat Ali!
Bad. Really bad.
Such a nice friendly place!
Such great people loved the food!!
I usually buy shawarmas from various outlets, but during my first visit to the one at Vaughan Mills Mall, one of the staff members was very rude. As a result, I decided not to place an order there.
Amazing food. Perfect balance of flavours.
Nice food,amazing staff.
Such rude employees at this location, the cashier was cool but the guys scooping the food were not pleasant at all.
The owner is super sweet! The food was great too.
Amazing service! Food is the best with respectful workers !!!