DQ Colwood in Victoria
2205 Sooke Rd, Victoria, BC V9B 1W8, Canada
About
From our made-in-the-store ice-cream cakes for any special occasion. To the sound of the sizzling in flame juicy burgers or deep fry chicken that you can make as a combination with our fountain drinks, bottles of water, juice, or shakes And finally, top it off with our Chill to Perfection ice cream cones, sundaes, PB Parfait, or blizzards as a dessert. Open 7 days a week.
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Excellent service , thank you to Cynthia for her amazing work on my daughters Birthday cake. She loved the design, so happy with her cake!! Merry Christmas and God bless you all who work at Colwood Dairy Queen. DC
The floor is sticky, the walls, doors, just everything in the building is horrible. I used the washroom and felt like I needed to go home and shower after, it was also sticky floor, door to the stall just everything was sticky and gross. I refused to sit down in there we went and stood in the parking lot and ate our treats.
GROSS AND COLD FOOD since this place was bought it had gone DOWN hill so fast. The place has the loudest music to a point where you can't even talk. My burger has clearly been sitting here for a while and the cheeses was rock hard the bun cold and this cheese sauce they are trying to pass off as cheese sauce is the most bland disgusting thing I've ever tried it eas white . It was mayo not cheese. My onion rings were under cooked and the pop machine was fithy most of them were out of syrup. It was not because they are busy. They never have what the rest of the dairy queens have and now they can't even offer a hot descent tasting meal. WE WILL NOT BE BACK it's really to bad cause it was a great place to go before these new owners.
I tried phoning this location several times to order a cake for my sons birthday no one ever answered the phone so I left a message. My message was never returned so I resorted to ordering a 10x14 sheet cake online. My brother in law picked up the cake for me not realizing that I had ordered a 10x14 sheet cake and they gave him a round cake instead. By the time I had seen the cake it was too late to go and get a new one. I phoned immediately asking for a refund and again, no one ever answers the phone, left a message again and again, no one returned my message. I phoned head office and started a complaint resolution, 2 days later and the owner had not reached out to me to resolve the problem. I finally tried one more time to call the restaurant directly and finally got through and was told they had an issue with their phone system. Regardless of the "issue" with the phone system, why did the owner not reach out to me after I had gone through head office?
I haven’t eaten at Dairy Queen in years, and I probably won’t again. We ordered burger combos to-go and blizzards. The blizzards were awesome, but the burgers and fries were stone-cold! Terrible. And the lemonade/iced tea from the fountain machines tasted like water. Very disappointing.
Food was good until until I started tasting dirt turned the burger upside down and bam bun was moldy I did get a full refund Great people and service but check the buns
Great blizzard and cone. Quick service, staff was friendly. Will definitely return on another warm day!
Old school type fastfood restaurant in Colwood. I got coffee, and it was just average. The crowd is mostly the locals, the people living in the area. They sell ready made birthday cakes. The price seemed high compared to Walmart and Thrifty food.
The staff at this establishment make this DQ outstanding! They are friendly, customer service oriented and always cook the food to perfection. They are always engage with our children too which makes this place family friendly. This is our favorite DQ in town!
Very tasty food
My burger was cold cheese wasnt melted
It can be quite busy here, no drive-through, but great food makes up for it.
4 stars because they dont have a drive thru.
Always super friendly staff and quick service
Sorry, there were no pics as I ate them as soon as I got home. I bought 3 large strawberry sundaes and one peanut buster parfait. Sometimes, you just gotta go for it. Kid-friendliness: What child wouldnt love this place?
Update a few years later... Why do they only reply to good reviews? This place needs a good ole fashion reset. This location has turned from ok, to junk. Ive.been going to DQ for over 45 years and it is no longer cool... You order a peanut buster parfait and every location now scams you by putting the fudge on the outside of the ice cream so you can see it, but it is supposed to be layered. The cup has gotten thinner, when you ask for a double dip cone, they dip it the second time quickly before the first dip dries so its really only a single dip but they charge you for a double. Yet, they ask for a tip??? For what? For ripping you off and squirting ice cream from a machine? Not cool... Im done with em. Seems like a rant, but we need to stop going to these places. Another location, I witnessed a guy coming from the bathroom and never washed his hands after returning to making meals. Old review: Really packed and busy location, I have found that this location does not offer the deals that others do for some reason. Weird? Found to be taking advantage of international loopholes by only hiring temporary workers allowing them to pay less wages out of their own pockets. The government pays a percentage of their wages through incentive programs but companies like DQ now only hire international temporary workers leaving locals without work. Minimum wage jobs are stepping stones for locals not a place for people to work for the rest of their lives earning minimum wage while tax payers pay their wages.
No drive through
Came last night at 8:45 pm and all the doors were locked. People inside still. Online it says it doesn t close till 10 pm.
I had to repeat my order 4 times and they still got it wrong. If you cant stop talking to your friends long enough to do your job. There is a real attitude problem at the one on sooke rd
Best delivery
Always great service with a smile!
Good service, friendly staff. No complaints
Our family favorite!
Yearly pilgrimage for Blizzards. $7 for a mini and $8 for small plus taxes. Too expensive so Ill go somewhere else.
Unable to order a cake for the next day online
A bit understaffed but still had service with a smile . Thanks guys. Food
Took a long time and the food isnt as good as it used to be
Great ice cream products! Food so-so. Good onion rings! A popular place. Wonderful ice cream cakes.
Im lactose intolerant but guess what! DQ has ice creams for people like me, which is super friendly.
DQ sundaes are the best.
I ve been coming to this location since my youth, 20+ years ago. I love that this locations looks the same and I love taking my kids here.
Prices of things is nuts but I enjoy it a blizzard
Never again Moldy burger bun
After returning a few more times, its a good DQ. Night and day better then the grill ,chill, then microwave in millstream.
Awesome place for ice cream.
Older DQ. Not sure how long it will be there. Interior is dated and dark.
Food: Dilly bars Service: servers are nice and friendly Atmosphere: clean Subtracted a star because it seems they are a little expensive.
Picked up an ICECREAM cake for a birthday party
Very good
Snorted crushed rockets through a 1 dollar American bill on the back tables of this fine establishment.
Took my grandson there after we went swimming and we had a nice time eating a burger and enjoying an ice cream cone. Kid-friendliness: They were sweet and kind to my grandson
Delicious chicken fry rings basket w/ gravy
I would rate this location a 5 due to one of the employees. His name is Pallav. I have allergies and when I go there he remembers me to make sure it is safe for me and is so kind about it, the food is the best when he is the cook. DQ needs more workers like him, you can tell he tries his best to make the customers happy. Thanks PALLAV .
Food was decent except the way the time it all was really odd. They made the ice cream sundaes n blizzards first and then the milkshake and left it to sit out on the counter top whilst the food finished cooking . So by the time the food was ready the ice cream was melting all over the cups. Also we had a total of six cups to carry and they lack the ability to see they should have offered/put in a cup tray n stuck it in the fridge Overall not sure what haas happened here but all I can say is timing was not good.
Always a good place to treat the kids for lunch and some ice cream! Good food, good service and delicious ice cream!
The staff working tonight did a fantastic job! They were all super helpful and friendly. The assistant manager on tonight has got himself a very organized crew. Even when it got busy with Skip orders, they were all great! The cook even came out to make sure I knew which burger was the special order one. This is a great crew!
Rarely do I rate a business so poorly however this place was exceptionally bad. From service to cleanliness. Hell no! Will not be back. Ever. I walked out without ordering my granddaughters food due to the state of the place and the rudeness of the one employee I encountered. I have no interest in engaging with you. Look at your tapes, retrain your employees if customer satisfaction is important to you.
Update: Go to the Millstream location, much better than this one. Order was cold. (Cheeseburger and poutine). When I asked for a new poutine with hot gravy, they stuck it in the microwave. Seriously? Soggy poutine is what they think is okay? Very disappointed. Staff are lovely and friendly, but SO slow! We have ordered there several times, as it was the closest to us, but I think we will drive to one further in an attempt to have better quality. Apparently newer owners, and was advised that theyve got rid of gel decorating on cakes, even though staff said they still know how to do it, and enjoy doing it, and now only offer digital edible pictures, for a $7.99 additional charge!! NOT impressed! I also made the mistake of prepaying for a birthday cake, and they changed the wording I requested on the cake. Second time we ordered lunch, and though it was fresh, it took a really, really long time! (Like beyond reasonable). The burger was kind of slimy on the edges. Tonight, ordered Blizzards, and they were so runny! No flip test passing there! (Apparently a known problem staff advise. Management apparently need to get it together!!)
Super cool
So I rarely ever write reviews because I am generally not a picky person. So it was March -26-2023 and I visited the Colwood DQ as my children and I usually frequent. I ordered 2 small fries or regular whatever they call them. One crispy chicken burger 2 small strawberry Sundays. One small cookie dough and Oreo Blizzard. My Chicken burger was raw in the middle and I mean raw. When I took it back they said they would make another one but at that point I wasnt in the mood to eat it anymore. There was no offer to return my money or even give me a coupon to return. Chicken is not very safe uncooked and they need to be better. I asked for extra stuff in my blizzard and it cost and extra $3.oo dollars. $3.00 Dollars and hardly anything extra in my blizzard. Anyway not to beat a dead horse but I have been going to that DQ for over 35 years and last night was my last night ever stepping foot into that establishment. VERY DISSAPOINTED!!! Dietary restrictions: Dont undercook chicken because people can get sick.
Great blizzards and peanut buster parfaits!
Bit costly, nice place for the food
Been going here for a few months since I moved out to Colwood. Staff and service are always great. I dont eat the food and only get some sort of treat like a Blizzard but last night I had the Skor Caramel Brownie Cupfection and it was so good!
These guys always throw in a few extra strips when I order 4. Even by delivery. I like these guys, always working hard. Bit annoyed drink isnt included in combo but its not the workers fault.
Always great
It is a great place to take the Grandkids. Meals are reasonably priced and you can always find coupons. Parking: Parking is available and free Kid-friendliness: They have everything a kid could want. Wheelchair accessibility: It is easily accessible for a wheelchair
I walked in, and within a second, I knew I would be waiting 15 min + for food , so I bounced
Slow service for just 2 cones and a sundae. One of the cones had fallen over on the tray brought to the table. With no apology
This DQ never disappoints. I was heading in for a few treats for the family and saw a huge line, but the line moved super fast and I was out of there with delicious ice cream and on my way. The staff were super friendly and professional and they were very efficient in getting everyone their orders. The best part was the survey on my receipt to get a free dilly bar on my next visit. Now I have a good excuse to go back!
Burgers were tasty. And the dipped cone and Dilly Bars were yummy
Almost always a good place for a treat. Usually clean and well run with polite staff. Good music today....
Service speed has increased but this location stretches the ingredients too thin. Clean and cozy for groups.
They charge me 14$ for 2 large plain i e cream cones and dairy queen on admirals charge me 10$. These people are stealing money
The gentleman taking my order was great. Pecan cluster is no longer on the menu. Without hesitation, he customized my order. True customer service. Thank you.
The food and dining area are clean nice patient employees but one of my friends were sitting down and eating one employee was being really weird kept looking at us my friend moved seats and he still looked at
5 stars all across...
Not clean
Love Colwood DQ! Tasty treats, clean with lots of tables and friendly staff!
Loved it
Weve been coming here for years. Never a disappointing experience.
I usually dont dine in fast food places. So dont let the atmosphere review Leave a bad taste in your mouth. Its just a personal preference but I absolutely love ice cream and enjoy every single thing that these people have. On their menu to offer ice cream Related as I am a vegetarian I Even have their app on my phone, thats amazing. Bogo and Has a lot of deals that change often. It isnt always just the same. Buy One get one free Type of app. Vegetarian options: Say no more ice cream is vegetarian
Never disappoints have great deals on app.
Inaccessible to those in wheelchairs and unapologetic for it! I went for lunch with a couple of my clients with disabilities and visited the washroom before we left. The washroom is tiny and impossible to access in a wheelchair. Speaking with someone clearly representing the franchise, I was given excuses about costs and attitude in response to my point that this was clear systemic discrimation against those with disabilities. Do NOT visit if you are in a wheelchair or care about people who are. Wheelchair accessibility: Washrooms are inaccessible to those in wheelchairs. Steer clear!
Good ice cream, nice staff. Interior might be a bit better. Thanks!
Stopped in for lunch with my dad on Sept 15th and was pleasantly surprised with the excellent customer service from the cashier and rest of team, very refreshing in todays fast food culture. The food was also delicious and timely. I also noticed containers on the tables with ketchup mustard salt pepper and napkins, which is much more convenient and classy than the previous setup. Lots of families coming in and elderly couples, it was a calm and peaceful atmosphere in there. Thankyou for raising the bar, we will be back :)
Nice and quiet with exceptionally quick service. Gotta love those deals in the app!
Great staff, always clean , classic DQ with awesome blizzards !
Friendly staff that s always working as fast as lightning! Free blizzard with over any purchase over $30 at this location (as of Oct. 19/23).
Very consistent. This is very important to me . Always good food , best onion rings ever. Staff is always plesent.
Chicken strips were tiny and dry.
Well run DQ. Really enjoyed lunch with my grandson. Excellent fries, chicken strips and onion rings. Staff was friendly, the restaurant was clean, and the food was served hot! What else can you ask for?
Poorly managed-- dont take part in deals and work with skip the dishes exclusively ignoring lobby customers
Nice ice cream cone
This is a busy location but the staff work hard to serve you as quickly as they can. They just are very busy because of the delivery apps it seems.
Friendly staff great treats
Friendly staff.
Friendly service, good food, and always a good spot to chill with your buddies and have some good ice cream! As they say it s fan food not fast food and after coming under new ownership this restaurant has become one of my favourites again. Their food is always warm and cooked perfectly, their blizzards are always so cold and delicious. Love the vibes and good times.
Sometimes the buns seem dry or stale but when they are not its sooo good. -edit, its been a few months and the buns have improved greatly, I have adjusted my rating accordingly.
Best cheeseburger
My 2 kids and I walked it at about 1630 on 2 March 2022. We stood there for 10 mins and were ignored by staff. When I asked if we could order we were again ignored. Won t be going back.
Staff were great and it was busy, so we didnt mind cramming into a small table space.
Long wait
Wonderful. Tastes great, and the person working at the till was very good at organizing things to ensure people were getting their orders exactly how they were requested.
Enjoyed a Dilly Bar.
I gave them 4 stars. If they would bulldoze this ancient location and build a bigger, modern one with a drive thru and hire more staff, I could give them 5 stars.
I ordered through Uber at least an hour and a half before closing time. My order never came... I understand there can be long waiting times but this is really disappointing.
Always a good choice with a banana split!!
Extremely slow, broken slush machine, front staff dont know the menu
Stopped for a quick lunch. Good quick service.
meals for 2 people including a small blizzard cost 36$
Went on a class trip there today. The staff were professional and got 30 kids ice-cream in a timely manner.
Busy but good
If you are a fan of Dairy Queen burgers, dogs, chicken strips or ice cream treats, this place has it all.
Peanut Buster Parfait. Whats not to love. Quick service, smiling face, cool treat on a warm day after a hike.
Service without a smile and courtesy. Ice cream was good. Parking: Busy Wheelchair accessibility: No obstacles but no handicap electrified door to enter premise.
Great new selection of Blizzards!
Got me a blizzard. Good as always.
It is ice milk. What do you expect lol
Well Ive only had positive experiences there. they happen to mix up my order but when I called, they had zero problems solving the issue!!
Your sign says 2 for $6 chz burger and fries. It reads as 2 cheeseburgers and fries for 6 bucks. This is very misleading. When I went in they said its either 2 cheeseburgers for 6 or 2 fries for six
Great for ice cream. Thats all.
They need more staff working the counters. 2 on cash and 1 cook isnt enough if you cant have orders coming in and the ices cream going fast enough. The business needs to hire more people, and assign more staff on hot days.
These people are working hard to serve people. I like the staff.. atmosphere and attitude. Best DQ Ive been too
Very good
Under staffed
We placed a mobile order for 2 large blizzards showed up 5 mins before it was ready for pickup they didnt make them fresh wasnt even mixed toppings all left on the top and definitely didnt turn them upside down they grabbed them from the cooler said here you go was very disappointed as we spent 20$ for 2 large blizzards and thats the quality you get
Me and my wife got dinner to go. It was during a bit of a rush but we only had to wait about 10 minutes for food. The line up and waiting for food was rather unorganized, no one knows where to stand or whos ordered. I saw multiple people asking have you ordered yet? To other people standing around trying to get in line just to order food. A bit of an older location but looked clean and staff was friendly. Pretty much what youd expect from a DQ. Parking: Very big parking lot relative to the size of the building. Ample parking available.
Disappointed, birthday cake was done with a printed top I specified several times when I ordered and paid it needed to be done in gel icing and was told it would be. I just don t think it s right to change the look and product when it s been specified and agreed to. When I pointed this out and discussed it, I was told that maybe the person making the cake wasn t able to do it in gel, and they are sorry I wasn t happy with the printed top, and while I appreciate the sentiment it doesn t change me ending up with the wrong finished cake. Why they didn t use the contact information I gave them if an issue came up? I don t know.
My husband asked to get flowers all over the top of the cake. Completely covering. Well this is what they did (minus the few my husband quickly added at home) they should have called to question my husband if they were unsure. For the price you pay for these cakes you think they would put more effort in...
