McDonald's in Victoria

Kid-friendliness: Good play area8 Food

Greatest place in Victoria

I was parked for a hash brown for 11 minutes and they take 2 mins to cook...

Its a McDonalds...you either like it or you dont.

Good service and food.

Making delivery drivers wait in the drive-thru at night is stupid

Good food but always check your order if you have a take out.

Its McDonalds. Enough said.

Great

Kid-friendliness: Best playplacs in town but busy with birthdays weekends Food

Typical fast food joint turned into late food and slow service. They need to clean washrooms more often! No vegetarian options!!

excellent service

Food taste delicious and fresh

Lovely, large and brand new! UPDATE Aug 2024: Food is sloppily prepared, dont think youll grt a decent Big Mac ever. Cold fries even when you ask for hot, fresh ones. No nuggets sauce when you go drive-thru. Extra charges for bags, prices up for everything. That Playplace is a legit health hazard! Hasnt been cleaned ever, they just shut it down during covid. Ugh. Kid-friendliness: Playplace is a health hazard! Its disgusting in there.

5 stars One of the few McDonalds left with a playplace for kids Food

Excellent service and very good, polite people .

For a McDonalds this location (late night staff) is usually really good. But this, this is a joke, no fries in the bottom of the bag eaither. Yesterday was worse.

Its McDonalds have no complaints. They are really good about fixing orders when a mistake is made. The staff is very friendly here.

Time vampires

Ordered a filet of fish with fries to go and got poutine. Should have looked in the bag like I usually do because they get the order wrong quite often. Anyway, Im miles away before I check and just throw out the poutine. I wont bother going back again. And I suspect you lost the other customer who got my order. Just how tricky is it to get the right order to the right person?

Big macs are almost as thin as potato chips at this location. They tried to give me half of one of these small patties as if the thickness wasnt bad enough as is... McDonalds is a scam now.

Quick, hot, and accurate.

Same same. Its mcdonalds. This one has a big play place for the kids and has a decent size parking lot so thats a bonus. The service here is fine, food was fine, its one of the nicer mcdonalds inside so that is also a bonus if you come here. 2 lane drive thru also a bonus. Right on island highway, convenient! Not bad for a rotten Ronnies.

Stood at the till waiting to make an order no one came for 15min. No one even came or said anything. Bells ringing. 7 other frustrated customers waiting for food. Walked away with no service or food. Decided to take my child into the playplace. Super dirty food all over the floors. Seems like everytime Ive come here its like this or/and orders always wrong...

One of the better seating areas for a McDonalds. Good staff with friendly service. Not a knock on this one, but it would be nice if McDonalds had any kind of gluten free meal. The salads disappeared during Covid and never came back.

All very good - not to say that it is the healthiest meal

Good

I havent had McDonalds in a while and I had a craving for chicken nuggets so I went to my nearest restaurant, it was relatively busy in the drive through and I made a slight mistake while ordering. I mistook the Mac crispy for the jr chicken. I could swear the staff gave me old food because of it! The fries were cold and dry like they had been sitting under a lamp for hours! The burger buns were stale and the patties dry. The nuggets made me sad: (they made me miss the days when I was a kid, when the food was prepared and served with the customer in mind.

Most of the employees here are Asian and they are quick, polite, well groomed and do their jobs with a positive attitude. As I walked into the restaurant this morning I was behind a large man who smelt just awful I was shocked to see him walk past through the till and back into the restaurant kitchen. I realized when he turned around that he was wearing a McDonalds uniform and a McDonalds baseball cap. He looks rumpled and unkempt and he smells just awful, this man is about 6 foot two and heavyset proximately 40 years old Caucasian, please tell him to take a bath and change his clothes!

Yeh. Maybe seating is nice and cool kids park. But the food .One of the worst McDonalds experience has ever had. ( and i have had McDonalds in many countries- worst was in Austin, Texas. ) Tasteless burger that looks way off from pictures provided. Soft drinks made with bad quality water and really bad condiments. Do not recommend.

Sometimes the drive through is fast, doing 6 orders in less than five, and others it is extremely slow. Workers are polite and the food is okay

I seem to have problems ordering a 1/4 pounder WITHOUT cheese. The last few times with out fail, there is cheese on it. Not exactly the item you can scrape off with ease for the kid who hates cheese. So now I dont get to eat my hot food, to go correct the burger so my kid can eat. only seems to be this location that cant get this right the first time. The customer service is usually pretty good, and its usually pretty clean inside.

Covered my whole body in grimace shake, the food is sad though

Very fast service at this location. Had 2 chicken mcmuffins. Not great food, but the expected quality

Not the best food, not the cleanest grounds, but it s pretty normal for McDonald s these days

A ton of teenagers there. Getting expensive for not great food.

The service is so friendly, and love the play area. Great for young kids on a rainy day.

It wasnt too bad

It was pretty mediocre

Went to go get late night dinner with my family. Went to use a code off the app, had a rude women over the intercom ignore my request to put in the code. Started off with what are you ordering . When I pulled up to the window I sat for 3 mins without being greeted to pay. Than opened the window told me they had no connection and couldn t use my code. So than I asked if they could discount the food to anywhere near the price that I was ordering. Than kept rushing me to decide . Wouldn t honour their own promotion, Overall a terrible experience and would recommend anywhere but here. Since they have no care for a customer.

Parking: The parking lot is not very big, but I found a place without any problems. However, the McDonalds was almost empty at the time of my visit. Not sure, but the free parking is limited in time.

Okay a 24 hour McDonalds. Service slow egg McDuffie needs a boost. You all know the brand, so not much to say.

the kid s playground is great

Great place for fast food

Bacon eager buns where burnt,and pancakes where old and microwaved hard as rock to eat

They have two drive-through open, but only answer one. I sat at the second ordering drive-through, watching car after car gets serviced at the other one while I sat there waiting. Ended up driving through without taking my order and going to another Establishment.

The most horrible, rude and Non-sense staff ever ! Communication skills - 0/10. They dont know how to speak English and dont understand English as well - pathetic listening skills. Wont even make an effort to listen and understand what I was telling him - He was the Manager apparently McDonalds Canada - Pls do better, hire competent staff and provide them at least some basic training please Never going back to that horrible location again !

the worrrrrrst location . staff is brutally bad. slow... wrong orders. missing Stuff . just so bad.

Picking up the wifes morning joe. Its McDonalds. MEH.

Food is great! Finally tried the McRib (have been missing out everytime it comes back)! Store looks bright and clean today (compared to previous visits--different time of day) Fast and friendly service without compromising quality. Service was exceptional! Special thanks to Dae (granted daughters wish for a yellow balloon--even if she had to take their decoration apart). A simple gesture that truly made our daughters day.

Location was clean. Hot chocolate and mocha tasted awful! You have to fix the chocolate machine, tasted more like water

Its meh

If I could give 0 starts, I would. This specific restaurant has messed up my order 3 times in a row now. The third time, I ordered 2 QP BLTs, one with 2 Paddys. Upon receipt of the order, I proceeded home. Once I had discovered that the BLT I ordered with 2 Paddys was not a BLT at all, with no lettuce, no tomato, and no bacon. only pickles and onions. so this time I called the store. They promptly reacted and promised me a free meal. 5 minutes later, I get a call back from the manager with her saying that after checking the cameras, they affirm that they did NOT mess up my order. Its a $5 burger so not the end of the world , but needless to say I will be going out of my way to avoid this specific McDonalds at any and all costs. Absolutely terrible.

I dont think I have ever received a correct drive-through order, and they are not all that complicated.

I have been to three childrens birthday parties here including my own childs and I can honestly say the staff went above and beyond to make sure everyone has a great time. Our childs party here was amazing, the place was clean and set up properly on time, very accommodating for us bringing our own cake and decorations/balloons, reasonably priced, and the process to get the party registered was smooth, zero complaints. Their host was high energy and fun too, the kids loved him. Beyond our expectations for a McParty. I believe theyre under the new management because a year and a half ago I came here and the place was horrible but recently its doing much much better. Very customer service-oriented and doing much better overall. We are happy to drop in here for a quick meal when we cant cook and again, our childs party here was perfect. Parking: 2 lanes of drive thru and lots of parking. Kid-friendliness: Playplace and kids birthday parties

Bad Vegetarian options: F in turnips

It s McDonald s Playground good to let kids blow off steam.

Nicole is rude and very grabby! She literally grabbed a tray out of my hand. Totally uncalled for!!! Absolutely awful customer service. I don t come here often but with it being so close to work and I don t have my car decided to walk up. Won t make that mistake again.

I knew I had it good at the sannich branch, been going there for yrs, they knew me, knew my order and were on top of it. recently had to change mcdonalds with an employment change. this branch has yet to get any of my orders right. in the last week alone, they have sold me a double double with no cream (twice)or sugar, a blt muffin with no tomato(they were out but never mentioned it when I ordered, just sent me out thinking I had what I wanted). Sold me bly bagel that is so stale I thought i would take the time to write this(I dont usually complain) and a double double with an expreso shot(I watched her make it with no expresso) when I asked about it I was bold faced lied to and told it was in there(I know better). seem s its hard getting what I pay top dollar for these days. I may have t consider going else where for my morning brew/breakfast that is all, I have vented and can move on thank you for the read Parking: lots

Decent

I always use the drive-thru and its hit or miss at the window. Sometimes you drive right up and get your food. Other times you drive up to the window and they tell you you have to wait a bit and to either pull ahead or to park at the drive-thru wait area. Both the pulling ahead and drive-thru wait area are not very big and you block the traffic pulling out. Understandably they are usually quite busy but the staff are kind and the food is your typical McDonalds, would recommend.

Dined in twice at Colwood s McDonald s. the place is clean, spacious and nice to dine out alone or with your family. Ordered hot cakes and coffee The service was excellent and I will visit again

Ordered spicy nuggets at about 12:50 on my way home from work. Rock hard definitely about 2 hours old. Being a previous employee at McDonalds I can t believe they looked at these and went yep that s what I m going to serve tonight. Disgusting.

Playplace could be cleaned more often

I ordered 10 spicy mcnuggets and got the regular but still paid the price of the spicy ones.

Sahara was amazing at throwing my sons Birthday Party this weekend. I thought it was so great how they provided everything, all I had to do was show up and bring a cake. They even provided goodie bags with some awesome water bottles for the kids!

If I show up at 5am, see cars picking up food and decide to walk in, why cant I buy food? It seems ridiculous to be open but because I chose to walk in I cant buy food? Even the menu interface was on and working but I was denied service because....a sign? The car-centric policy is disjointed and stupid.

The mcdonald service was very unpleasant through the drive thru. They kept us waiting for very long. The car behind us got their order taken before us. Also, the Mcflurry portions were all different. One had very little to nothing in it.

It was ok , they need to get there mics checked for the intercom in the drivethru, I find myself yelling my order over and over again and the person behind the mic still can t understand what I m saying and messes my order up and it s starting too get very frustrating and it happens every time especially at graveyard shift

Clean atmosphere perfect for kids to play

Apple pie was great

My husband pop in on the occasional Sunday for a bacon and egg mcmuffin and coffee. Its ok. Nothing to complain or rave about. What youd come to expect.

Awesome place to bring the kids

Quick breakfasts.

Busy lunch time on a Saturday. Tables were not clean. Nut I understand that its a McDonalds. My grand daughter had a cheeseburger Happy Meal which she was content with. I opted to try the Chicken Big Mac. It was the worst McDonalds sandwich I had ever eaten. The chicken patties were tasteless and dry. Avoid this sandwich. Final note: the tap water in the washroom was so hot I scalded my hands. I should have reported it to staff before some little kid suffers burns, but I forgot to do so.

Good place for kids Parking: Lots of parking Kid-friendliness: With indoor playground

The food at McDonalds is what you would expect it to be. The same at all McDonalds. However, the location in Mill Bay British Columbia on Vancouver Island is not well kept, it could be cleaner.

Let us inside to order even though they were closed.

Good service not to bad...only what I dont like is if someone gives me food and before that put his hand in under the arm or through the hair and than pass me my food... talk to the workers about the food business Food : 4/5

The app didnt recognize that I had arrived for pickup. Went inside and the counter guy tells me that my order didnt go through without reading the app message as I show it to him. Finally, someone more senior comes and initially cant find the code that I was showing her. She kept looking through my app and then confirmed that indeed my order went through. By that point, I was pretty annoyed.

Awesome place to eat and my kids loving it Wheelchair accessibility: Disable accessibility is ok Food : 5/5 |

Great repeat service every day!!

No difference compared to other McDonalds

Didn t like it , i havd some chicken sandwichs which were tasteless and old frozen chicken petties.

Short on food several times from the drive through. Twice now out of the last five visits weve had three chicken nuggets in a four pack. Ive had the wrong sandwich twice as well. One must not have too high of standards but this McDonalds is next level bad for screwing up orders. Shame on me for coming back I guess...

Fast and good quality food

Brutal service. This morning they cleared my order from the screen then had to run around for 10 mins trying to process the order. Waste of time to come here

The kids play place is very clean and well maintained

Its McDonalds .. What do you expect. On a positive note, it still has a play room for the kids.

Macdonalds is the king of the bag lunch and breakfast. Their coffee rivals Timmys so a go to when you are on the road.

Drive through always sucks. Dinein I ou seem to get better customer service. I do empathize with drive thru employees as I worked at McDonalds before and it. An get pretty crazy. However I notice lots that an employees frustration from a disgruntled customer can run off onto a customer who is happy and easily please. My BIGGEST BIGGEST peeve with ANY McDonald location is french fries. Again I said I worked at a McDonalds. During training I never once heard or read or was given a silent hunt or nudge to push the 7 min fry time to try to sell them all. I was strictly taught that each station had a strict expiry time and once it was complete...(fries...7 min ONLY) in the warming tray/area. If there was not enough food in the disposal garbage our floor manager was unhappy. Promptly at 4 mins before disposal of unused fries(7min) neefries went in the fryer. Nothing brings my INNER KAREN out more when I get fries in my order that are either nearly cold or cold. I ALWAYS return them. And ask why were they not thrown out after 7 min??? I think they all think McDonalds is there and they are selling their food and its their money being made aside from their reg pay. MCDONALDS IS RICH PEOPLE. THAT BIG BAG OF FRIES COST THEM .28 CENTS. THROW THE COLD FRIES AWAY.

Pada pa pa pa Its McDonalds

Never too busy when we go. Even around lunchtime on a weekend. Must have been one offs.. multiple times.

Its McDonalds so the atmosphere is what you would expect. The employees are terrific!! This location is easy to park at, clean restaurant and has an amazing kids area!

We went through the drive through and we got everything except the chicken nuggets :( the person at the widow opened up the bag and looked too but clearly it was just a quick peak as we have the sauce, but no nuggies

Coffee and food are getting weak

Fast food, cheap, good

Staff are amazing! Hand delivering food to the table, taking requests, bringing out colouring sheets and crayons for the kids! 5/5!

Awful.

Larry is hands-down, the best. Best drive through service ever!

Refurbished with a very nice seating area.

Clean quick and tasty

Not a fan of the staff and customer service, no straws had to ask for one and took for ever to give it to me and it s not even that busy. They don t fill your mc flurry and gave me the wrong one. And the food didn t even taste that good. Won t be coming back

Great customer service they go above and beyond to make sure your saving money when ordering meals..

Good party space for kids

At 10 am, from ordering in my car on my app to walking in about 60-90 seconds later, my meal was waiting for me. It was actually warm. Internet worked. Music was decent. Bathrooms were clean with toilet paper. Floors looked clean. I dont usually give McDonalds 5 stars considering I dont actually consider the food 5 star food personally, but damn this was a well run McDonalds at the time I visited. Even hearing the service at the drive through right now, the staff sound courteous and kind.

Kids like a playstructure here.

Its mcdees nothing else to say

Worst experience

Nice McDonald s shop and the foods was so delicious and the staff was very nice, friendly and they are all Pilipino

Never saw store manage thorw my order on the pickup area and I order burger didnt come with any meal coffee nothing add happy meal no toy put inside

Very friendly staff

Its McDonalds eat it too much and your life will end early

Gut aches were the result.

Dined in

Poor service inside

Nice place to bring the kids to play

Not open 24 hours. Drive through only.

Was not served totally ignored!

Its McDonalds, you get what you expect.

Ordered $60 worth of food and was delivered 2 root beers. So incompetent.

Its McDonalds you know exactly what you are getting.

My grandson loves the playroom and always finds new friends to play with there.

I m not one to leave reviews but what terrible service. Haven t taken my son to a play place in 3+ years so decided to take him. The story is so long but I ve never heard of people refusing 10+ kids (several patrons complaining) that the kids can t use the play place as there is a party in the room but no one is on the equipment. Even showing the manager the McDonald s website saying play places are open to the public while parties are on won t change his mind. Before you ordered your food they said it would be 30 minutes and ends up one mom was there almost 2 hours waiting. We did finally get the kids in there but I definitely won t go back there if my kid has to have his nose on the glass while others have birthday parties there.

Best McDonalds in greater Victoria. Play place is open! Clean tables ready to use with your family! And you get your food on a tray when eating in. Crazy for post pandemic I know.... So very thankful. Thank you colwood McDonalds. Sincerely Food

Always super fast and fresh through the drive.

The worst...Mac,s new name is RAT LAND.spicy chicken burger ,burnt,dry, a toonie squirt of mayo with BROWN LETTUCE.Never again

Pancakes were not hot and when I asked for butter they gave me two that are frozen and my wifes chicken sandwich was almost cold and so was the French fries. The server was not nice .

Had my daughters birthday there and it exceeded my expectations. The host was amazing and the kids had a great time Kid-friendliness: Great area for kids to play

Super Kid Friendly McDonalds. Has a play area for kids free of cost. The staff is very cooperative and prompt. Love this McDonalds

Not much to say here, you know what youre getting yourself into eating here. Youll hate yourself shortly after eating McDonalds food, but the staff are super friendly