Wendy's in Victoria

2 Doordash orders in a row were wrong. And not just by a little bit. Poutine but without cheese and gravy... twice. In 2 weeks. I will never order or eat from this location again.

Ordered through the drive thru and the Indian woman was too confused and charged me for someone else s order. The Indian manager got very angry at us because we asked for a refund and refused to give us a refund or the wrong order I paid for.

Went into Wendys at Colwood to order food for take out. Ordered one double mushroom garlic cheese burger one single garlic cheese burger and 2 × 6 chicken nuggets. Luckily when I went to my car I checked the burgers there was no cheese on the burgers. Went back into the restaurant and told the gal at the till there was no cheese on the burgers she then told me they were out of cheese for that burger. I told them would like new burgers with some kind of cheese on them. They made me new burgers and when I got home they made me 2 doubles which my wife only wanted a single burger. Also hardly any mushrooms and bacon on the burgers and the nuggets were dry and over done. I cant believe they didnt let me know there was no cheese for that specialty burger. I used to love wendys and will not go back to that restaurant in colwood. Also the A@W in colwood has similar burger which is much better quality.

NEVER EAT HERE. Ordered a baconator combo through the drive through and recieved a sandwich with no bacon. Its in the name, how hard is that. The burger was mushy, the bun was soggy. What are they doing here? Unfortunately, since it was a drive through order, I couldnt even go back and ask for a fix. I will never be back. Avoid this place

The girl working the drive thru on 10/21 at 10:30 pm is the reason myself and many other customers will never be back. Rudest and most incompetent service iv ever had at a fast food restaurant. Good luck with her running the place lol

I watched the girl at the window have my food behind her and wanted to be on her phone more then doing her job I went there at 10:10 pm I didn t leave from waiting for my food until 10:40 and there was 5 cars went there after me and left with there food right away I understand you have too cook the food but our food was pretty much cold and the service sucked ass ever time I go there it s not right order or the food is cool or dry like it been under heat for long time I try not go there much because of the service Kid-friendliness: The worker wanted too be on her phone more the. Doing her job

Turned us away at 1145, says theyre open till 2. Rude, ineffective staff

Slow

A great fast food burger. They have a soda fountain with loads of unique flavours. Parking: The parking lot is small but never had an issue finding a spot.

The fries are cold, not a good start. My classic chicken sandwich was gross as well. I had a bad day, didn t want to eat your food to begin with, then it was trash. What a waste

Horrible! Fries were compacted in the container and tasted stale like they were prepackaged several days ago and microwaved in the cardboard. The baconators were horrible, greasy, squished and also appeared to have been packaged several days ago. I won t spend my money here ever again :(

i was just there and they were nice service was fast and amazing best food recommend this place

The website says they are open until 2am on Friday but they were closing at 12:30am so I couldnt get what I came for. I drove from Sooke.

We went to try the NEWKrabbie patty burger , based on the SpongeBob show . Well it looked like a burger, had a bun ,lettuce, tomato ,pickle onion and the orange cheese food slice. The sauce looks like thousand islands dressing. Missing was any real flavor. Easily the most boring lump of stuff I have ever paid to eat. We both said Meh??? I think the bag would have more flavor. So marketing dept The restbof my Wendys experience Oh can any of these massive fast food places get planet friendly straws that work ? The straw tonight was melting back into the compressed toilet paper it was made from a minute in. Tried 4 more then gave up. Cant they wax coat the usless paper straws ...you know like they did before the plastic straws ? Thats right boys and girls before plastic straws they had straws that worked and would break down .

On monday my order was disordered because two girls were doing heated argument with eachother infront of the customer and the language was so unprofessional.

Yes , Baljinder Singh you are right . That was store manger was arguing with their employee with unprofessional language. I am wondering about store manger who do not how to talk with their employee how she can satisfy their customer ?? How Wendy hire this store manager??

Do you like having to go back up to the counter 4 times because they keep forgetting stuff? Do you like cold food? Do you like asking for ketchup and getting one packet for 3 people? If so then this is the place for you! Otherwise stay far far away. Never seen people look so unhappy every. Single. Time. They look miserable. How hard is it to smile at a kid or look alive at the very least.

Customer service is HORRIBLE.

mid

Mobile order, asked for 2 of 6 burgers without mayo, hard to communicate to her, was asked to wait on the side, took almost 10 mins, burgers all didnt have mayo and were all slapped together and mangled.

I found krabby patty kollab burger yesterday

I ordered and they got it wrong, I called and she hung up on me then when I called back she said she didnt hang up. Then told me they only have the one kind of lemonade, when I know there are 2 types. I have heard No from this place more than I should. Service is getting worse

Staff rude, large fry was a medium/ small. Will not stop at this colwood one or Blanchard location again.

Ordered a JBC, nuggets and fries today for my toddler and I to share, the nuggets were fine, the JBC was *meh* but the fries weren t even cooked. They were white, floppy and just gross. My toddler who LOVES fries wouldn t even touch them and that s saying something. Normally Wendy s is a safe bet, Not sure if we will even bother to try the place again after the quality.

We used to go to this location often a few years ago . At that time they had a Rockstar female manager who ran the place like a top ..Now.. New owners and management =standards have dropped considerably..shame shame ..no baked potatos anytime we go ..last time we visited we had a larger order .. we have 3 kids and stopped in after a soccer game ..We got in trouble by the drive thru cashier for ordering 5 meals at the drive through window ..?? what .?? Thats a first .. Franchise should look into standards and QC

This evening August 24, 2024 around 10:50-11:00pm PST I was assigned to pick up an order from the above mentioned Wendy s restaurant. When I arrived I grabbed my thermal bag and approached the front doors to enter but they were locked and the lobby looked closed. There was no signage posted or directions in the app but I saw customers in the drive thru so I entered there at the end of the line. Once the final customer got served I was able to approach the window. When I arrived the woman working was already giving me a dirty annoyed look (probably because I didn t first stop at the order speaker?) but there was no other customers behind me or in the line up anyways. Once she opened the window I politely told her that I was there to pick up a Door Dash order to which she rolled her eyes and told me You can go park your car in the parking lot and then come back here I replied to her; Excuse me? Is the order not ready or having to be prepared still? Then she said something to her colleage in another language and then repeated to me Go park your car. So I did park my car and waited outside for barely a minute when she finally opened the window and said Ok now you can take the order. I didn t say anything to her as she had already been very rude and gave me an atittude and grabbed the order. Suddenly she yelled at me and said HEY YOU DON T NEED TO BE LIKE THAT NEXT TIME I m sorry to admit but this triggered me so I told her Excuse me, I was very polite and you are the one who had an attitude towards me since I arrived. Next time try to be more polite . Then she began yelling profanities at me and slammed/locked her windows. Again I apologized but I yelled the same words back to her then held the food out and told her to take it back as I will not tolerate being treated this way and harassed because this person was having a bad night. To clarify after the altercation I did give her food back in safe and complete condition as it was provided to me and I have the entire incident reported on my Dash Cam to prove so as my car was parked directly in front of the drive thru facing the window. I am not requesting anything from this incident except for Delivery Couriers to be treated with more respect. I myself am a Restaurant Manager of a chain restaurant and would never treat anybody like she treated me this evening. My mental health and stress was affected to the point I needed to go home because I wasn t comfortable driving while upset. Drivers deserved to work in a safe and healthy environment and follow up from Door Dash should be made to ensure their safety is made a priority. Surely this woman will make her own account of what happened but I do not deserve to suffer because she was already having a bad night. Just a last note, it s an insurance risk having people openly walk into your drive thru on foot to collect orders while the drive thru is still open for vehicles. Respectfully I d like to add as well that if you intend to have delivery couriers do such a thing there should at least be some minimal directions either on the app or a sign posted for better communication.

Food is great and good price, but the workers don t care very much about their service, especially in the drive-thru. Always forgetting items and not saying anything because they can get away with it

Old stale food. Lukewarm at best. Bland fries, dry stiff bun. It wasnt even midnight when they are open til 1 or 2. Window clerk lied about beingbout of vinegar to my friend cause she didnt want to walk out front to get it. Short abrupt and dismissive. 8 dont know what happened to this place but i wont be back.

This chicken nuggy establishment needs work. The toilets look like chocolate frosty was splattered everywhere!!! Toilets have more function and purpose than their human peers. There s bubblegum stuck under the tables that have better taste!

Customer service is non existent. The girl at the drive thru window comes to the window talking on her cell phone. They practically ram the debit machine in your face before knowing how youre paying. This place has gone way down hill in the last couple of years.

Rude staff

Honestly, it was gross. The food was disgusting, the fries were cold, the buns were cold, it was obvious that our food was sitting out before we ordered it. Do not go here.

Food was literally ice cold when we got it.

I walked into an empty wendy s walking my E bike (didn t want it to get stolen outside) and the employees screamed at me NO BIKES ALLOWED INSIDE . Dude, chill. It s late in the evening, there s literally nobody inside. I don t see why I should be punished for walking my bike through the Wendy s, I see people do it at other fast food places all the time. I m not here to be a karen and squeal on any minimum wage wendy s workers, just saying that policy is dumb

No customer service I can say poor !

This is the worst service I ve ever experienced, guy walked passed us a couple times w/o helping us with our order only reason it s a 1 is because I won my rd in golf and got a free frosty

They doing better lately may actually be worth going to, and waiting for

The guy who worked 16th August 2024 (night shift in drive-thru) was not respectful and not friendly

This rating is not for the food or cleanliness because both are up to par for myself. This is strictly for the customer service when I ordered today. The employee seemed annoyed that people were there, wanting to order and when I didnt have extra change since she was short of exact change to give back to me, it seemed as though she was extra annoyed by that. I understand that she could have had a bad day but a simple smile and some friendliness is extremely important when you are dealing with customers. I will be back but I hope this happens only once because I normally like coming in here.

Just frosties

Just had a server toss our food at me because they were so busy , and when I told her she still hadn t given us our cup for our drink, she told me that I didn t order one even though I paid for it, all in front of my child . Needless to say, we will not be returning

Worst fast food establishment with the worst staff and disappointing every time

Wow. worst Wendys Ive ever been to.

Its the worst Wendy s branch I have ever been to. From food, customer service and food handling. I dont know whats wrong with the employees here. They don t even say HI, thank you or goodbye or put a smile on their faces. I was standing at the order section for 10 minutes.The staffs were just looking at me and just passing me by. Our burgers and fries were not even warm and they were dry when they served.I even asked for ketchup for our fries and spoon for our frosty but she gave us fork instead. Please please please tell your employee Manpreet to wear gloves when shes handling food . She was touching our fries on the tray with her bare hands. Wish the local health inspector will inspect this restaurant.

i got sick from food, at first they missed an order item, and later when i got it home it looks very stale, and not very well cooked. I now feel sick after eating it

Awful service and got sick from the food.

I rarely give bad reviews, but Ive gone through here five times this week (staying nearby from out of town) and have had enough. This Wendys staff are in their own little world talking to each other and not caring about people waiting. Lots of incompetence too. I go here often when Im in town. This week, I had to wait for 10 minutes for a breakfast sandwich. When it came the other three sandwiches were dead cold. Th person came out to give it to me and was chatting on her headset with other staff ignoring I had been waiting there for so long. Tonight, we got the new chicken strip that are supposed to be covered in sauce. Joke. There was hardly any. There was a bit more on the bottom of the tray it came in but you couldnt get to it. Gah. Done.

Stood around waiting for my food. After the 3rd order passed mine I say hey where is my food. They tell me we are waiting 10 more minutes for chicken. Its already been 10. If Im waiting for 20 minutes you better tell me. Still didnt get the order right. Also watched a worker pick their nose eat It and start serving fries.

Worst wendys in canada hands down, its always cold and tastes old. Do better

We went through the drive through ordering two large fries. The cashier repeated our order and we stated yes, two large fries. He asked if there was anything? We stated no. He said it was going to be 10 minutes and the prices was over 10 dollars. My partner and I looked at each other in awe but waited the 10 minutes. We didn t get a receipt and waited until we got home and to our surprise there was a baconator and possibly a junior bacon cheeseburger (the mystery burger was ice cold). After attempts to white a review to the manager, it became apparent that it was apparently not a thing anymore. And that they are doing these square survey things. NOT impressed and won t be back to this location in Langford. There was no line up at all at 825 on Sunday, so I don t know how big of a mess up could have happened. Not only were there no napkins, if there were a receipt in the bag we could have scanned a bar code. Heaven forbid we had allergies. Happy to speak to their manager, if they have one.

Service wasnt good tonight. Drive thru and Skip the dishes seemed priority, so dine in service lacking. Some tables hadnt been cleaned.

Ordered food for pickup via app and had to not only wait an extra 10 minutes after already waiting (so some of the food was no longer hot) but in the end I still got the wrong food and did not get items I had paid for. I was also brushed off by 4 employees before anyone came to help.

Food was cold and old . They made me wait in a parking stall for my food so you would think the food would be fresh BUT NOPE COLD AND NASTY. You can do better Wendy s langford .

While the food quality is sufficient for a typical fast food establishment, the overall place needs a health inspection for lack of cleanliness in the dining area. Not a clean table to be found and garbage cans OVERFLOWING! The self serve soda machine was out of 70 percent of selectable items. And on the MAIN menu board, they are advertising an item that hasnt been on the menu in FIVE MONTHS !! This is 100 percent UNACCEPTABLE! I hope someone from corporate actually reads this and does something about it. The slogan on the side of the building service that doesnt cut corners is false advertising at its best!! I know its fast food, but for christ sake, show some pride in your business!

Wendys tried to kill me by salt. Just a massive amount of salt, I dont even no how this could of happend Food : 1/5

Wendys has the best burgers ever. The place is never clean even when there are not many people dining in.

Do not order the fries. They suck. Customers do not like re-fried fries. You might as well save the money. Staff is not very friendly either.

Very good chili!

The place was filthy, the hamburger was thrown together, taste was off, the counter person was not friendly at all...never go back to this location

What a uselessly slow fast food joint. Keep in mind this isnt based off one visit. It is disorganised, the employees frequently bicker like siblings, the service is a joke, and the food poorly slapped together once they FINALLY get around to making it. On more than one occaision they have been out of burger material at a burger place. And recently i stood waiting to order, 4 people walked the counter, looked at me and said nothing and continued on without giving service. This used to be a REALLY good wendys.

Love me a Jr. baconator and frosty after a game.

The person who took my order kept rushing us and after any meal we put down she would say last window. When we werent done

There are sheets of paper taped to the drive through advertisement signs stating they are out of certain items. They forgot to put my chicken strips in the bag. I ordered a salad and got no utensils. Very rude people handing out the food. Glad I don t live in the Colwood Victoria area. Worst Wendy s experience in a while.

Fast service and accurate. No wait at drive thru and food was ready immediately. Son got a burger meal and I got salad. Everything was fresh! The apple pecan salad was delicious! Best fast food salad to date. I had to ask for a fork, only bad thing I can say

Its wendys.

I use to love Wendys I have had a terrible experience twice now..I will not be back! Very unpleasant people work here. No hello, can I help you, or good bye Ice cold burger, and potato, with barely any cheese sauce. For being very quiet, it was not very clean ether. Food : 1/5

Time vampires

I use to love Wendy s, was always my go to but in the last year or so the food is just disgusting and the staff are rude, impatient, and look down on you if that makes sense lol. It s sad that my favourite fast food place went to a dump due to the obvious change in staff and management, they just seem like they don t care anymore. Maybe it s only this location but it s pretty much a McDonalds 2.0 but McDonalds is honestly better

you can tell the employees dont want to be there. no customer service, effort or care put into the food or interaction. food was cold.....no, not even a bit warm, just cold. stale fries. one spoon to go with my chili and frosty, no napkins given, no smile from anyone either. put a different restaurant here where the employees actually care about customers and quality. at least the ice cream was cold

While standing at the counter for 8 minutes waiting to order while the employees kept looking at me and walking away, I watched multiple health code violations including using ungloved hands to serve food, dropping things on the ground then continuing to use them, in addition to old soggy fries being broken up from a brick to be served out. If my partner hadnt have already paid for his food, we would have left. I have honestly never been so disgusted by a place that serves food. Also, there was what appeared to be blood splattered on the wall in the dining area.

If you are going to eat fast food, Wendies is the best.

Said sausage got Made coffees after food was ready med coffee in a large cup?? curdled cream yuck Swiss is not real Swiss more like a squirt of who knows what... Washroom looks like it should have been in the New York subway after a drinking festival This experience makes me think next time I think Wendys, I am going to punch myself in the face. Whoops wrong decision, Boo fail see ya never again... Hey Google you should let me post with zero stars.

Worst Wendy s in all of Canada. Staff cannot understand what you re ordering and just randomly give you a bag of food and then ignore you. Cobb salad was just lettuce. Cold fries and cold nuggets

The manager is very rude and irritated lady

Food was not good quality, expensive and they gavee the wrong order. No apologies or anything. Tables were dirty as well. Will not return and Dave would be ashamed

Avoid this place at all costs, not worth even to get close to it

Poor service for delivery drivers. Unprofessional staff for work. Need better management Service

They suffer from what all Wendys across Canada suffer from, serving really bad mushy tomatoes. This particular location has the worst ones served to customers by far. Why does this drive through location only take one order, serve that one customer before they take the next drive through order? They make cars wait on one order being processed instead of processing 4-5 orders at one time. Highly inefficient.

If I could do 0 star I would. . I havent been here in so long due to the fact its always let me down, bit I tried and found the thickest hair in my Daves single! We need a good Wendys on the island

Great! Baked potatoes and their chicken tenders are wonderful... Very fast services is usually a huge lineup. We made it on time for our show

This place is the cleanest and most modern Wendys we have visited. Very friendly staff. The manager, Jeff, was super friendly and welcoming. We dont live here but when we drive through again, we will be back. Thank you.

Closed at 3pm due to lack of staff. Theres no sign saying this and the front door is still open but youll have to wait around for them to tell you this. This place used to be alright but it has gone down hill significantly. The kitchen and seating areas are filthy and the customer service is non existant. If I could give this place less than a 1 star I would. Avoid this place.

Went through the drive though with a long line up behind me. Only to be told no one could order a burger as they had ran out of buns. Guess someone isnt doing their job.

What is with the Wendys app? Received an email about the #4 Dave single and the deal didnt show up in offer page. Today Wndys reported problems with offers. Front desk tried to assist but were unable to offer the special at the $4. She did however offer coupons for the same burger for #5. Greatly appreciated. While at the counter a person ordered and when it came time to pay he said he had no money. The manager allowed him to take the food with the understanding this was the last time. Which tells me he is a frequent flyer. I cant imagine being in the service industry and having to deal with these situations. Hats off to the staff but there needs to be a better way to mitigate these types of transactions.

BEWARE!!!!! After ordering at the drive-thru and tapping my card, I was asked to pull into one of the parking stalls to wait. A female came out to my vehicle to ask me to tap again, as she said the first transaction didn t go through. After receiving my food, I checked my bank account and saw a doubt charge for $17.09, the same amount as my order. I went into the store to show them and they quickly dismissed me and refuse to refund the extra charge. Scammers!!!!

Nothing negative about the food, but talk about service with a sneer.

This Wendys does not understand how to prepare their own food. Order a Chef salad and they put blue cheese on it. They also dumped it on its side in the bag and handed it to me. Bring it back, they speak their language, not English and laugh that they screwed up. DO NOT GO!! MANAGER DOES NOT UNDERSTAND HOW TO RUN THIS BUSINESS. Expect your order to be wrong, not made right, or incomplete!! You have been warned. I live across the street.

Foods ok Woman at the drive threw is the rudest ever And refuses to let me see the Interac screen when tapping to pay Not sure if prices Iam being charged are the same total Iam told at the screen. Why won t she let me see it, even when I ask??? Feels like sketchy things are happening. AVOID THIS RESTAURANT !!!

I had to exchange my large fry because it was lukewarm and stale, they immediately replaced it with piping hot fries that were still stale and had no salt whatsoever. I figured it was a waste of time to complain a 3rd time if they couldn t get it right the first two. Go to a different Wendy s or fast food place bc this one isn t good . The most ironic thing is the employee shirts promote their fresh fries

Lady working drive through had 0 etiquette, and displayed incompetence, forgetting a dressing and bread crumbs, which we had to return for cuz she slammed the window on us after handing out the food and walked away. Upon the second visit and getting those items she further forgot the fork. She again slammed the window and walked away. Your employees carry themselves as better then everyone else and don t treat customers even decently. Never have.

Love hate thing here.

terrible service ..terrible rude staff !!..not wearing the uniforms ..super slow ..wait in drive thru 20 plus minutes ..terrible terrible terrible DO NOT COME TO THIS WENDYS !!

Bad service. Drive through gir was very rude.

Not very well organized the food is mediocre Wendys used to be a lot better but the quality and service at these newer franchises has really gone downhill

The food was delicious and the cashier was friendly, but they should have more staff. The cashier not only made cash but also had to prepare the orders and we had to wait in line until it was free. The place was clean; However, they should clean the tables from time to time.

7 minutes standing at counter while staff just kept saying one minute. Got tired of being ignored while 2 other customers were waiting just as long. After working 15 hours I just wanted to eat and go home....left without a meal and will never be going back.

When you pull up to the drive through and hear nothing for a bit and then the first thing they say is We don t have singles! , it wasn t a great start. I had two mobile orders to pick up and told them that, then they didn t confirm anything, it went silent and they didn t even tell me to pull forward for several minutes so I pulled up to the next window to see what was going on and there I could view some of the operation from the drive through window. They prepared my food without gloves or washing hands in between being a cashier and food service preparation. They barely said anything to me. The total time took about 20 minutes I think. I eventually received my food and it was all there. The food was as follows: Chicken Strips were cold and semi dry, likely an older set that also sat out too long before being served. Dave s Single, now remember, the first thing they said was that they had no singles and this is two Dave singles that we got so there are two ways they could make this happen. Either you make to order a new patty or you pull a patty out of the chili discard patties and make do (which you are not supposed to ever do). The meat was cool, darker and dry so it certainly wasn t new. The poutine was put into a salad container which is only rated for cold salads, it is PET number 1, not made for hot items, so they are going against regulations serving this to me, as well as potentially slightly harmful. It was also put in the bag sideways. The fries were not fresh, not hot, not that warm, not that good which is a shame because the new fries when made right are actually quite good now. One of my first jobs was at a Wendy s (not this one) and it actually showed me that Wendy s slogan was truthful, that quality is their recipe, however, whoever is running this operation at this location is a disgrace to what Wendy s represents and having read other reviews corporate should secret shop this location a few times to ensure they do better.

The food at this location is much much better than the blanshard branch. The service is okay. Theyre efficient. Never a long wait when I go.

Drive Thru order, no fries with my meal and my spicy chicken burger was cold, taken out of bag with 2-3mins. Tighten up the ship or close the doors. 7 months later: waited 15 mins for food, get home and the chicken strips that I paid for are not there. 1 star is correct. Food

My food was fresh and tasty

friendly nature of every employee and i like wendys s fast food

The place was super empty , figured it was because it was the holidays. Then we got our order, took it to the car, they got so much wrong for us being the only people . They obviously were just being lazy or didnt care. They didnt put receipt in or on bag. Took food back manager tried to tell us without receipt they wouldnt fix it.... Literally only us around how could u forget we just came in or what our order was. Had to be stern about them fixing it. Nothing but attitude from the staff even though I was super polite until the end. Food was extremely bland and mushy couldnt even tell meat was in burger, wont ever ever step foot into this location again. The staff and manager clearly need to be retrained in the art of dealing with the public , and how to cook food apparently. Yuck.

I already rated wendys, but im rating it again because I love wendys guy so much.

The burgers are great and the fries are good. Only issue I can think of is the service. They get the job done, but it doesnt seem like they really care about doing it in a friendly and polite manner sometimes. Instead of the usual and friendly Hello and Welcome to Wendys greeting youll normally get the what do you want form of greeting. Makes you feel like your wasting their time.

To long of line up start to be dirty plus food all over floor service no one knows what others doing

I really enjoy the food and value from Wendys but what does it take to get the sour cream I asked and paid for 3 times?

Drive thru trip. Almost impossible to understand person on loudspeaker. Got to window. Another person mumbling, and discovered also thick accent making it even harder to understand. Food was good, hot and fresh. I will continue to eat here and put up with garble when communicating.

Absolutely awful. They got overwhelmed with 2 people in the drive thru and I waited at the speaker for over 5 minutes before deciding it wasnt worth it. Im not sure who they are hiring, but they are not competent. And thats says alot considering they work at Wendys.

Unbelievably dirty inside. Decent food. The mens washroom was closed for maintenance, drink dispenser had made a small blast radius around it from uncleaned floors. (And generally looked disgusting.) There was no ketchup. The garbage was so full it was pilled on top of the counter where the trays go, overflowing onto the floor. EVERY single table was dirty, including the window seats (bar style seating). Food was still good, just sucks to see underpaid, overworked workers who have stopped caring about the job and company because of bad pay and conditions.

Used to love this location. Staff is rude and rush through ordering without listening. Asked for ketchup and he gives me one and slams the window. I will never return to this location.

My order is always cold or missing items so I don t go to this location anymore the blanshard location is much better.

Dirty tables, really dirty bathrooms, the floor with soda thrown away and in half an hour we were there they didn t clean it, and it was stepped on there because it was just where the soda machine was. Ok I never do this but There have already been several times or all the times I have gone, I go once every 15 days approximately. The place are very very dirty, the staff doesn t care at all about cleaning the area. It s a fast food restaurant, but it s still a restaurant. The bathrooms were too dirty, someone dropped a soda in the floor Together the sofa machine, in all the time I was there they didn t clean it, it was already dirty since I arrived. It also happened to me at the wendys in the center (I ve only been twice). They should really take the importance that is due, and keep the facilities clean, if the employees are not able to attend and keep clean. Hire someone who is only in charge of cleaning, and that should be every day and at all times, since there are a lot of people. I didn t finish the hamburger because my stomach turned after returning from the bathroom to take my daughter. Could it be that hygiene measures are not implemented when preparing the food? Oh no, what a horror, I don t think I ll go again.

Ordered a Daves double combo and a spicky chicken sandwich. Chicken sandwich was fine but the beef patties for the Daves double were stale and not freshly cooked . My mother felt unwell after eating then Food : 2/5

Service is slow, floors are sticky. Drink machine is a mess.

The cashier was snappy and didn t listen to what I didn t want on my burger I had to tell her multiple times and the food was just thrown together with no care.

The girl with a manager name tag yesterday at 11 pm June 17th was so unbelievably rude.reading the other comments I guess this is the norm.

The absolute WORST most disgusting restaurant I have ever been to in my life. The moment we walked through the front door, the smell hit us straight in the face. The entire restaurant smelled like raw sewage, no joke .it reeked worse than an outhouse on a hot summer day. I have no idea how or why the entire restaurant would smell like diarrhea, but it did. The garbage cans we re overflowing with trash and multiple tables were covered in food and trash. Not sure who is managing this store, but they should be fired. We will never eat at this location again ..EVER

It s baffling to me how this place is still in business. I love Wendy s so I ve told myself multiple times that I ll give this location another chance to yet be disappointed by the worst customer service, trash piled tables, cold food and a bathroom that seems to be hit by a literal tornado. Until the management of this place is changed and some serious improvements made, I won t be back.

This is probably the worst Wendy s I have ever been to. Have gone a couple times due to location and giving the benefit of the doubt. The burgers are dry, almost guess they are from yesterday, blackened and like leather and the staff has several language barriers. Enjoy your baconator at a reputable Wendy s not this one.

Not been very pleased with our last couple of times in.. fries are cold and soggy Burgers are slapped together with no care The buns are dripping in grease.. I know it is fast food and it is greasy but this is a little extreme

I used to come here lots. First time I have come in over a year and not very happy. When my order was taken, I felt like I was being rushed. Not only that but i received my bacon deluxe burger, and was pretty upset when I found just one dry strip of bacon on my sandwich. The quality has gone down so much since my last visit, I do not think I will come again.

Its Wendys.

Not sure how they consider this a baconator???

Drive thru is always super slow and usually a line of cars, too short staffed I guess.

Went through the drive through this visit. Food was ok.... burger was decent but the fries were half cooked. There was no spoon provided with the chili either.

This used to be the vest fast food restaurant, this location especially. Just ordered 2 meals, Everything is cold, fries have clearly been made for a very long time and sitting. Awful food this time around, also.the last time about a month ago.

Always have a great experience here, whether in the restaurant or drive thru. Orders are always correct and delicious! The staff is very efficient as well. Best wendys around!

Must be new owners, I use to like the food but now they are being cheap and the small piece lettuce, 1 tomato slice, no mayo on my classic was the last straw. I ordered from them off DoorD and they didn t send anything I ordered, but for a JBC/small fry.

Location priorities deliver service more then customers who are wanting to order. Waited about 15 minutes to have my order taken and employees just keeps walking around doing nothing. And rushing when there is a delivery service waiting to pick up order. When I receive my order, it was all incorrect. Would not recommend this place

Wouldn t even serve before they closed

At first it was just stale buns, but today it was moldy food. Ill be looking into how to file a health complaint.

Ordered a Diet Coke. Got to the window, where they have a big screen that shows which drink they re pouring. She was pouring a Coke, not a Diet Coke, so when she went to give it to me I politely said sorry, I ordered a Diet Coke not an original Coke . She proceeded to tell me that what she was giving me was, in fact, a Diet Coke. I drank it. It was regular coke. The absolute guts of this lady to straight up lie to my face. Can t help but respect it. Food was awful too. This place doesn t care about you, they don t care about the food, the cleanliness, absolutely nada. I aspire to reach this level of chill.

Once again this Wendys didnt fail to disappoint on being majorly disappointing!! Waited 30 mins for a pre-ordered online order. Only to have half our order missed. And what we did get was terrible or wrong. Wendys you owe me at least $25.00 for missed items, of course I cant request a refund from the app. Enjoy the picture of this pathetic excuse for a poutine. Imagine if all professions screwed up even a fraction of fast food places... The world would fall apart. Do better or just close down... Fail.

Not well organized and customer service lacking. But food was good.

Without a doubt .the worst Wendys burger Ive ever had..very disappointing Food

If you want to listen to East Indian music all day from the staff, and people talking in punjab, this is the place! Staff can t understand English, but that s fine, that s their Canada, no longer ours

Went 2x, because i thought maybe they had a busy bad day. Both times we waited over 10 minutes to even get acknowledged to order. The second time was worse. Couldnt get the order in and had to call from someone from the back who stomped up and fixed it and huffy breathed at like I was the inconvenient and left to need to be called back again. When we finally got the order, nothing was what we asked for or what the receipt said. There were no spoons available in the store for 2 days in a row. The spills on the counter from the day before were still there the second visit. Not clean or friendly. Wendys has always been reliably a good place in my experience, and this was the worst one Ive been to.

Drive thru is always quicker.

The staff is so rude, doesnt respect the service hours

Our go to for the JBC and now double JBCs

Very unprofessional staff playing around screaming at night grabbing eachother playing running outside of the store creating a scene. Huge waits when there is no one in line or only a few people in line. The staff there doesnt treat their job like a job at all

they closed the dining room on us and flickered the lights to get us to leave as we were eating two hours before closing.

Terrible Wendys, rude manager and poorly prepared food.

Starts with ordering ends with not getting what you orderl... I know check the bag!b 6 of them standing around giving back rubs you would think the order would be right better luck next time do better try harder!!!

Very BAD Experience!!! SCAMMERS!!. I ordered TACO Salad at Wendys as a VegetArian option as other RECIPES says it has chicken or bacon in them. I paid for the order and then the Front attendant Manish told us (Thanks to Manish) that Wendys Chillies has BEEF in it. Asked him to refund. He brought in the lady manager who wasnt wearing the name tag (first offense) but she was short heighted and slim and she said she can only refund if its store mistake (second offense). Told her we cannot eat as it has beef in it so please refund us but she wasnt listening and forcing us to buy something else. She admitted that they do refund but at this point she cannot do it as it is not her mistake. Felt it like a SCAM. We came to know later that Wendys do refund, for whatever, is the reason but this Manager didnt refund us. We did come to know that her name was Sunaina and everybody has complains with her. BAD manager and not a good listener. Very BAD management and very bad experience. Please do not visit WENDYS especially on 1800 old island highway Victoria, BC (corner of Wale Rd & Sooke Rd)

Niceee

Got my order wrong on skipthedishes, twice in a row in one night and second time around food was cold, I want my money back.

For the last 3 or 4 years this place cant get a single order right, missing items, wrong items. This place was my favorite, now it should just get shut down. Straight up theft, everytime I order every few month hoping theyve fixed the problems Im missing multiple items, have cheaper versions of items... I use to love this place

Two poor experiences led to this score. I bought a smoothie through drive-thru and they gave me a straw instead of a spoon. Smoothies arent milkshakes and I couldnt drink it at all until it was melted which was particularly terrible because Im driving in a car with it. Second incident was an evening I was eating in at the restaurant and their music was hip hop that had the vulgar language in it. Thats not enjoyable to most people and highly inappropriate for a family atmosphere. The food was a 3. Tasted like it should for the most part but most of the time it was lukewarm at best and not pleasant to look at.

Love Love this place. Thank you

Idk how they even have 3 stars..... went here with my family about an hour ago, through the drive thru. I am bilingual and understand/ speak Hindi and Punjabi. While in the drive thru, an East Indian female employee was looking right into our car and was clearly talking about someone or something to do with us and used the word dirty to describe one of us in the vehicle. We confronted them for it as there were 4 of us in the car. My brother looked at the employee and asked if there was a problem and she awkwardly smiled and said nothing. Maybe dont speak in another language if you dont know whether other people can understand the language or not. Extremely unprofessional. Im pissed.

The food was okay, what I got of my order. The chicken sandwich size of the chicken has become much, much smaller! They forgot my one frostie and my lemonade. (I didnt realize until I was too far away to turn back). Food

Good food but not a clean place

Easily the worst customer service in the area. Drive-thru employees are completely disengaged.

Excellent attention and quality

Food is horrible here.ordered the baconator n large fries. Got home to find my baconator soaking in grease,literally. Yuuk.last time I order here.

Ate in the dinning room. Floors are dirty and tables are sticky. Theres a huge puddle of liquid where the employees are working. Pop machine is out of various drinks. No forks or cups for ketchup out to use. Although food is still not bad but its dirty . First time eating in dinning. Not sure if I want to order here anymore if so dirty everywhere.

Wendys discontinued the Avocado Southwest salad some months ago and replaced it with a much less desireable cobb salad. The last time I reluctantly ordered the cobb salad, at least half the lettuce was rotted, virtually no tomatoes, chicken and other ingredients were in short supply. The scrambled egg is a poor substitute for the traditional hard boiled egg. Shame on you Wendys. I will not be going back to order anything from this chain until I see a change in the menu.

Food was good, friendly employee

Absolute worst Wendys location I have ever seen. Sample size about 10 visits over 4 years. Wont ever be back. Inside is never clean, sometimes to a stunning level. Fear the bathrooms. Service is disinterested and slow, slow, slow. Edit - I read a lot of these other reviews after posting this. This might be the closest thing to consensus Ive ever seen on the internet. How has headquarters not removed this franchisee?

Quite disappointed today with my Cobb salad i got today. I watch the employee look at my salad wondering why therewas so much water. She still gives it to me and I saisaid I didnt want this. All she did was grab a new container to transfer it over. I had ttake it because I had to go. I work near by and go there few times a week. I get the salad alot but today I was very disappointed to see they would serve it watery. Still enough water after transfer

Terrible service, terrible quality. Dave Thomas would be ashamed. Dont eat here its garbage, the smell of the restaurant takes your breath away. The workers treat you as garbage. Terrible, dirty, garbage. Worst of the worst. *puke*

This location has seriously gone down hill. Dry, stale burger buns and paper thin patties.

I ordered a Daves bacon cheeseburger and got a spicy chicken sandwich with bacon and cheese instead. I did check the bag before leaving and noticed no spoon for the chili and no cracker either. I guess I now need to check on what kind of sandwich Im getting too. What has happen to this place. Im asked what I want at the drive-through to start my order and then Im told hold on and wait like 5 minutes later to then be able to order and when all is done the order is not even correct and I have to ask for the basics like a spoon for chili. Wow

Spent 29 bucks on a poutine that was cold ! a chicken burger that was cold a baconator that tasted like a salmon burger, avoid this place at all cost!! I wouldnt even give it a star!

First and last Wendys breakfast i will order, the wedges are really just potato chips (very thin) and were cold of course, the croissant i ordered they screwed up on and i got stuck with the saddest excuse for a breakfast sandwich i have ever seen. As I left i noted about 20 vehicles in the tim hortons drive thru and none at Wendys so that says it all folks, if you want a decent breakfast meal avoid Wendys. Even McDonalds doesnt make food this bad.

Ordered a large chocolate frosty with my order and they tell me the price only to give me a small sized one and the worker did not even give me my change.

Many years ago I ate here a lot and always enjoyed it. It s now almost always disappointing in some way. Something forgotten, something wrong, cold, bad service etc but this was a new low. My potato was literally not edible. It was basically a rock and so dried out. My chicken burger was dried out and missing lettuce. Absolutely disgusting and so disappointing.

We received a burger wrapped with a dead insect stuck to the top of the bun. Was a gross surprise when my kid opened up the wrapper to find it. I was prepared to be understanding when I called this location to let them know but quickly lost patience when the manager put me on hold only to come back and say it was impossible because they dont have flies in our restaurant. She told me a fly must have flown into the takeout bag, inside the wrapper and squished itself into the bun sometime after they handed us our order. She said it was a serious thing Im accusing them of so a district manager would have to call me back. She took my number but of course, no one has called. No follow up. Its pretty gross to begin with but then to be told Im lying when I let them know is awful service. Why would I lie over a $10 kids meal? We wont be back.

The food is sub par and over priced.

The food is decent and the staff try very hard, but theres just not enough of them. Ive sat in the drive thru for almost 45min before.

It was dead quiet in there. Service was great and with smiles for free.