A&W Canada in Victoria
3170 Tillicum Rd, Victoria, BC V9A 7C5, Canada
About
Canada's original burger restaurant. Serving great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer since 1956. Now proudly serving Organic Pret Coffee.
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I’ve been going to this A&W location for 3 years. And now, I will leave a review. The food is always exceptional in comparison to other fast foods. (e.g. McDonald’s, Wendy’s, Burger King.) The slight price hike in comparison to these chains is worth the raised quality of product you receive. Service is outstanding as well, with an example being when I received a bacon, egg n cheese when I ordered a sausage. When I inquired with the worker at the front, I was immediately given a second breakfast sandwich without further questioning. The atmosphere is good as well. However, sometimes there can be instances of tables being not cleaned after being used. Although, it’s the customers' moral responsibility to clean up after themselves; at least good enough for another person to use it afterwards.
10/10 to Belle. She was happy, calm, efficient, clean, and really went above and beyond. We came in at 4:57pm when the restaurant closed at 5pm. The employee did not know that I was exhausted and my kid was hungry and we were on our way to hockey practice. She was just delightful and served us even though she didn’t have to. The food was fresh and hot and she heard me mention my son’s brother and gave us an extra lollipop for him.
Service was excellent, bacon and egger was so greasy, oj good. Lots of tables and good food guarantee but server didn’t have to give me a bag as I was eating in and there should be recycling for the bags and any other recyclables…..
Prices have been raised, quality of food substandard and not as pictured at all on advertised photos and ingredients. I won’t go there again.
I know fastfood chains can seem short staffed during lunch rush but the front should be manned by someone who is efficient enough to deal with dine in/take out and mobile order/pick up. When someone has been standing at mobile order for a while, the staff should atleast ask especially when she is calling out orders anyway (since she is on that spot already and will not take 2 mins to do) instead of looking away trying to avoid eye contact to help get storefront whose order would have taken 10mins of wait.
Staff we friendly, service was relatively fast. Order was wrong. Food tasted okay. $12 for a snack sized fast food buger isn't worth it. Don't recommend it. Unlike o return.
Made fresh off the grill and bagged appropriately. Slight wait (approximately 5-7 minutes) due to high volume but reasonable considering the full staff were keeping as fast as they could. Most customers who were here with me seem quite satisfied with their orders. Some of the folks giving poor reviews on Maps seem to lack some common sense and are definitely trolls attributing to the overall great resignation impacting the food service industry. I can understand that service was not optimal at one point but if you check them out lately, they have significantly improved.
above average tasting "fast food " burger....it was given to me luke warm...I suspect the burger and the onion rings had been cooked earlier to speed up service. ...not cool
Great staff and good location
Amazing!!!
So slow
The cleanest fast food dining area Ive seen in Victoria.
Havent had a negative experience here yet, rating seems low for a typical a&w.
Had my piri chicken with onion rings for dinner last night. The best onion rings.
For the third and last time I try there coffee. It is just the hot water. I never recommend there coffee for any coffee drinkers. Food : 1/5
One of my favorite A&W locations. The staff is always friendly and fast. Very clean location. Hats off to a good franchise
My food took 20 minutes and I missed my bus
I always have to wait 10 mins for the Beyond burger whenever I come here and other restaurants. Thankful for the only vegan choice, but it is frustrating. Anyways thanks for the BYND burger option.
our order was ready exceptionally fast and the team working is always super friendly & efficient
Offered us tap water. Sometimes its the little things!
The food is good and the place is clean. Happy staff.
Good staff
Very unorganized!! Waited on line for close to 10 minutes while 1 customer was served. When I got my meal the bun was so stale and the meat was dry!!! Itll be a long time before I come back...if ever
Very busy store
One of the better A&Ws in the area but the service wasnt great at last time I went Vegetarian options: Idk im a vegetarian and I was fine Kid-friendliness: Its fast food
They left me one Buddy Burger short on my order. I went back the following week and asked for an extra one. They did this without issue. Mistakes happen. I m glad I didn t have to fight them to make it right. Great service.
Very tasty burger meals- nice date food before we headed to a movie We had the Uncle Burger and the Mama burger meal. The burger itself was very fresh and juicy to taste!
Standard A&W - the people working there are wonderful and definitely make the experience a good one :)
Surprisingly, it was busy. Its an old classic that we all need the odd time. Despite product thats made to fall apart
Great service
Food was decent. Wish they had ice cubes though!
I notified they misread my order which was replaced at no charge. 5/5 service.
I arrive at 6:30 no one on the front everyone is on the back and I call 3 times hello and finally the young boy cashier is an happy and upset he took my order he don t say anything . After a few minutes my food is up and he pack my food and give it to me he look at my eyes like he wants to eat me and slam my food on the counter no customer service very bad me and my husband love A& W but we are not coming back to the Tellicum mall.
The person at cash was extremely nice and gave me a Loli-pop because I was feeling bad :)))
Food was great but the lobby was disaster! No clean tables! It s not very professional to have your staff on your phone while on till.
I am disappointed, I was searching for a shop in Brentwood Bay. There isnt one.
If I could give a negative score I would waited 40 minutes to be treated rudely not even get our food and have the eating area closed due to being understaffed and incompetent. I dont do reviews but seriously this experience was the worst ever for me and my family! Never returning
Had a Teen Combo it was the best very nice staff and i got it in no time thank you
Best A&W in town fast service as well. Always my last stop before going home from work.
Great lettuce-wrapped Teen Burger! The dining area is surprisingly big once you go back there. Highly recommend!
Very clean and fast
The company should be embarrassed the food is garbage service was a joke they would rather have a 20 min conversation then attend to customers
the best! amazing ppl!
GOOD FOOD 10/10
Great teen burger
Staff have always been friendly and helpful, Ive worked in the mall for three years and order frequently
I dont normally review chain restaurants. This restaurant is short staffed like many restaurants. What stands out here is the staff working this morning did an exceptional job of being kind and courteous while the place was super busy.
For a Mall A&W not bad!
It Should has more people working in there
Very slow service, my drink was only 1/2 full. Attendant was rude as well. Wont be back
Good food bad service from the Indian girl.
I dont normally go to fastfood but I really love the yam fries in this particular location today. They always make them fresh. Special thanks to Adrian who made the yam fries. Thanks..
One of the few good places in this Mall
Liked the burger I ordered here and the staff were very welcoming
Serious disappointment here not very clean no washroom bad lighting
Been several times now out of necessity. This particular location is maybe the worst fast food on Vancouver island. Service takes literal years, sometimes youll stand waiting 20 minutes for a single burger when theres no line, she lady who bags the food just takes their time and ignores customers. My most recent order was the vegetarian burger which they promptly put bacon on for some reason even though its not even a part of the burger I ordered, let alone meat on my vegetarian burger.
It was fast food in a mall so what we expected. Service was fast, restaurant was clean and the Beyond Burger is tasty.
Great burger
When we lived there for some reason this outlet was not as good as others but was often only open food place in the mall.
Great restaurant, with fast service and really good quality food. I was surprised that there is the amount of seating there is in the back. The restaurant is kept very clean and tidy, and the employees are good at what they do. Love the food at A&W, I recommend trying out the Papa Burger or Teen Burger! They are two of my favourites.
A typical mall A&W
Quick service and convenient drive-through.
Fast food, overpriced in my humble opinion. Fairly bland.
Lettuce burger!
Quite like the breakfast sandwich with Sausage
Fast, clean and tasty. The beyond burger blew my mind.
Just a beaut of a place.
As usual, awesome!!! I loved the breakfast, my favorite was the chicken burger. Great food
Love the teen burger!
The meatless burger was delicious!!!
Hey what can I say its A&W good food
Best burgers in Canada!
Too expensive for what you get
Friendly staff, fairly quick and usually clean
Slow service
Who doesnt like A and W
Bone
Needs to work on friendliness and not to be rude
Updated Impression (1 star): Its gone downhill over the last year. At other A&W locations, particularly the Bay Centre, you can order your burgers without the bread and they will wrap it neatly in 1 or 2 pieces of iceburg lettuce for a no mess, grain-free alternative. But at this location they just dumped the patty and toppings, including the sauces, in a cardboard box. When we asked them to put it in the lettuce as per my order, they took around 10 minutes to comply and then returned it to us spitefully thrown into a hollowed out half of an iceburg lettuce head, sauces and toppings sloshing everywhere. Why is asking for what I requested and exchanged money for such an imposition to you? If you dont want to make such an item, dont offer it, dont accept payment for it, and while youre at it: dont choose to work somewhere you clearly hate. I have never experienced such poor quality in cookmanship and customer service behavior simultaneously. I will not be a patron to this company again. Original Impression (3 stars): The spice on the onions rings is a pleasant delight. The prices of the burgers are a little hard to digest though.
Good service but food is almost always cold.
Perfect
My favourite fast food place.
Awesome
,Good old Teen Burger -- hard to beat.
Normally dont have any problem with the food today is not agree with me double Mozza
They didnt screw up my order
Beyond Meat burgers are excellent. Couldnt tell. Not great for eat in. Other customers are intrusive in a private lunch. Possibly a care home nearby.
Not friendly
Only breakfast place around. Could have been better
Always good just no ice cream. Good service and food.
We ordered a teen burger in a lettuce wrap. The first time we got it, there was no lettuce wrap at all. When I took it back to get fixed, they gave it back to me with what looked like over half a head of lettuce on it. The amount of lettuce they used was obscene. I have a feeling they did it out of spite, because the A&W location at the Bay Centre always wraps it nicely without excess. What we received at the Tillicum location was disgraceful and nearly inedible. We wont be back.
Hamburger
Burger was okay service slow
Its a shame more people dont know that Canadian A&W is a different/superior company to American A&W.
Excellent service, lots of smiles
Good food. Excellent service. Always a pleasant place to go.
One of th ed absolute slowest service fast food restaurants ever
Relatively clean
Good hamburgers and famous Root Beer. Seems cleaner than other burger joints.
A good A&W!
I love the buddy burger
Slow service, dirty seating and tables
Im a big fan of A&W Root Beer as well as the restaurants especially the one on ask why Im out Road awesome people awesome food awesome service just awesome
I love the Apple Chicken Pecan salad.....delicious!
Very fast food, almost too fast. One burger for 8 bucks that i could eat in a minute. However, faster and better than McDonalds.
Majorly understaffed... Slower than Molases in Antartica... Great staff tho
Meh
Service was great cheddar garlic burger not really best food ever but it was a dollar cheaper than the uncle burger and next time Id pay the dollar difference because I have expectations at a&w which it didnt meet in my opinion but it was well made presented fast and place was clean people very nice fast which makes experience a 4 out of 5
Good service and taste
Went to go try the new Beyond Meat burger around 8:30 at night, told me I had to wait about 7 minutes for it... I thought it d be worth the wait and maybe they d cook me up a fresh one but instead they cooked the patty in the fryer rather than the grill. Wasn t a very good first taste test, I thought you guys were better than this. Not too happy honestly.
Staff was friendly
Good food
Why do you put garlic in fast food? Yuk!
Freshly made. Quick to get my order.
Expensive for what you get. Teen burger is delicious though.
Our favorite burger place. Very accommodating in all location!
