A&W Canada in Victoria

Spicy Veggie burger

I come here all the time, beat A&W in town.

Two Teen burgers on sale for $4 each, hot, tasty (patties were a little over cooked),and fast service. Helluva deal! Food

I love A&W onion rings and I stop here because this one is on my way. Its the second time theyre out of onion rings. Im going to stop coming

Food, no complaints. Waiting fir for 20 minutes in the parking lot for fast food, not the deal. Get it together guys.

The Whistle Dog is back & delicious! Highly recommend!

Very pleasant, I am partially deaf, they were nicely accomodating by talking slower. Food was as expected.

Every time I go through the drive through I get asked to park for 10 mins

Cant even make a buddy burger take shorter then 30 minutes this is not a quick stop

The food is great and people are very nice!

Good food ,nice and friendly staff

Staff was lovely!! Very friendly folks. Location is a bit difficult to get to for folks unfamiliar with the areas, but definitely one of the better A&Ws Ive been to.

We come today to eat buddy chicken and rings The food are fresh and also the staff nature is soo good and friendly Store is clean I really like it

Service was so Amazing . Thanks to chef who made my food . Great experience to dine in.

Clean, great service and food was made fresh. Enjoyed the experience of dining in.

Dining area and bathrooms are dirty. Something wrong with the Root beer. It s not as sweet or as rich as it should be.

Parking: Around 20 parking spots, right in front of the building. Food

I had terrible experience with casher today. I came here with a my young son to have a good meal. I am a really big fan of A & W, and I am currently regret that there are no A & W restaurants near my place. When I was here I had good feeling to get a meal. But the casher was disrupting my atmosphere. I have not come often to order, especially kids meal. I am not quite familiar with what I can ask for kids meal. Unfortunately, casher was black, so the cashers accent was quite difficult to know immediately as an Asian. Everything was okay. The issue was her behavior. The casher was too disrespectful and rude whenever I asked what the casher was saying about the meal. The casher was impatient, pushing me to make choice even I asked to think to choose. There was not many cars and customers to wait order. The casher changed ones attitude after I was strongly complaining about her behavior. It was bitter experience to me. Food was delicious and inside of restaurant was so clean, but the casher was not really good. I probably will not go this restaurant anymore.

Great service !

Fresh food and friendly service delivered!

Great service

The staff here are amazing

Stupid staff, don t know how to treat a customer. Never seen such a dumb staff!!

The staff at this location are great. Thanks!

I like the new changes to the food and drink. And coupons when they come out!

Great service, fast, clean and very happy with my teen combo, onion rings and root beer in a frosted mug.

I visited this location for dinner tonight before I went into work and I was greeted by the nicest, friendliest, and kindest manager of all time. I really hope she gets a raise. She was doing an awesome job!

Tasty!

Very nice restaurant

The staff was okay they were serving the food and that was a good experience

I do not recommend this A&W

They need different people at the till . The woman working there was telling me they dont have a product when Im looking at it on the menus . Then proceeded to make a different drink and like magic the one we wanted was right on the machine . Either train better or just re- staff . 10 mins to order one damn drink

The employees. Are super nice to me and my friends and lovely

I am really disappointed to share my experience from this a&w location drive through. I ordered 2 new peri peri beef burger and 2 sides of onion. To be honest the onion rings which i ordered were warm and crispy but unfortunately the burgers were so cold and buns were like its just came from the fridge. The patties dont even meet the food safety standards. Please train your employees how to work as per the food safety standards and please do something to prevent this disastrous experience.

We live in the States and don t have an A&W nearby. Colby greeted us professionally and made some suggestions. The veggie burgers were delicious. And drinking out of the glass mug was fantastic. Great Job Colby. Great job A&W!

Great friendly, helpful crew. Very clean. Well maintained space.

Young guy working tonight was super friendly and got my order exactly right. give the guy a raise!

Its clean.

How anyone can rate this a&w higher than a 3 is beyond me. Food was poor

Cozy and nice place with so much taste food that Mak

Honestly one of my best A&W experiences, great food, and amazing service. The staff were kind and humorous!

THE FRIES ARE CRAZY GOOD

Absolutely awful.

Great early morning breakfast spot on the weekend.

the BEST A&W Ive been to! excellent food and so clean...well done guys

Friendly service but their fountain drinks are contaminated with root beer flavour. That happens if Mylar lines are not used and the root beer flavour contaminated everything. Yuck!

Awesome experience at this A&W location. Friendly and all our food were served great! Really clean and family atmosphere too!

Nice beyond burger, better service than esquimalt A&W..

Got really sick after dinner...yuck

Food was hot ready and very quick. Staff was patient and very kind

Wifi is good

Employee working Feb 10 th was fantastic. He was working the drive through and the front alone and was hustling to make sure everyone was served well as it was very busy. Great job! Thank you!

Drive thru worker Tashim(?) has exceptional customer service skills, coffee is great too!

Aaahaha, the family decided they wanted root beer. So I headed to A&W. ordered 3 meals (3 different burgers, 2 with fries, 1 with rings. The colwood location is notoriously slow so I waited around the corner for food. When she came out, no drinks. I asked about the drinks and apparently I didn t order any. I did say teen burger meal with fries etc. But in fairness, I didn t confirm I wanted root beer with each meal. And on thinking about it, she didn t ask me. So, she s right, I didn t specify order it. All I asked for was 3 meals. Aaahaha.

The young lady at the counter was welcoming and friendly. The place was clean and nice

Friendly staff ,great service. Super clean inside and out

I like the teen burgers and onion rings at this location.

Great service friendly staff, clean restaurant!!

As I walked in I was greeted with pleasant and friendly staff the restaurant was spotless clean and the food was hot and fresh and came way to quickly what a terrible experience 1 star all the way.

Eaten breakfast here often but not again. Ordered in. Got my coffee and waited. And waited and waited. Finally I looked Roynd caught the servers eye and immediately she knew and fetched my plate. Eggs were cold. Went back got a be1 order. Eggs under done. But hot! Toast inedible. It was not busy.

always a good experience and fresh fast food

Friendly, fast service.... yay!

I ordered the Ringer burger, they did not put any rings on it. Was very disappointed.

It was a good pit stop after a long day. Wheelchair accessibility: No stairs, has lowered curbs, and the seating layout allows plenty of room inside. Food : 4/5 |

Slow as a snail mating ritual

Its fast food. Hamburgers, etc. But the waiter was very, very kind and helpful. And its very cheap. Real beef burger. Its a good place to go.

Wanted to charge me 3$ for a glass of water, to go with my 2 burgers. Hard no. Will not return

Amazing restaurant

Super fun. Was visiting from California and I finally got to try poutine. :-) Root beer was perfect to wash it down.

Its A&W everyone knows what they have. Same atmosphere same same same

Always great service at the drive through, consistently good fast food,

For an A&W, the best service and cleanest I have ever been in..

Always loved A&W for life. Dine in , take out awesome. Lunch Dinner late snack. Vegetarian options: Awesom Parking: Lots availability. Old island hwy Crowded limited tight. Langford Jacklin rd Kid-friendliness: Great Wheelchair accessibility: Needs more close to the door, and a ramp to get up with walkers, wheelchairs. No steps please. Needs easier access for handicapped people.

Excellent customer service and very friendly staff!

For fast food ..its better than many other burgers at fast food chains

Food was mediocre as usual, but the staff specifically were worse than any other A&W weve visited. The speed they moved, lack of glove changing/hand washing, the dirty state of the store, we even heard a very loud conversation about someone being abandoned by their husband

Slowest drive-thru Ive ever been to. Wont take orders until the car ahead has received food and then still makes you wait for the food to arrive.

My family and I stop in once in awhile for breakfast when we have been busy across the street at the rec centre for kids soccer, swimming or hockey, I m always pleasantly surprised by the exceptional customer service and cleanliness of this specific location, the owner and mangers and entire staff obviously take pride in that and us customers really notice! The Food is always as expected and delivered to our table in a timely manner. Breakfast is tasty and great value: pancakes eggs bacon hash browns toast and a big coffee in a glass mug, so good on a cold morning! Safe, clean and comfortable dining experience, staff are very friendly. Thankyou and we will be back in again soon :)

Great a&w, we enjoy eating here, and its usually made fresh to order with great service.

Great poppa burger and onion rings food is always fresh and hot not like Macdonalds.!

Great lunch brought to our table. Teen burger made with whole pieces of lettuce, not shredded!

Went through the drive thru, the burgers tasted like old fish and the pop was watery. We threw it out after the first few bites. Gross.

Me and my friend ordered two spicy habanero chicken burgers and they were really really delicious and even the patties were fresh. We enjoyed our meal and thanks to A&W Colwood Team for making our day Definitely recommending to people :)) Food

I literally sat 24 minutes in the drive through line with one person in front of me .

Spotlessly clean bathroom and everywhere! Superb staff prompt service good hot food!!! So friendly!! Always come here.

Excellent Service. Delicious food. Low waiting time. A big thanks to Andis for making my day awesome by serving a delicious food with a cheerful welcome Food

Went through the drive thru and nobody answered. Not a single customer was inside the store nor in the drive thru either and you guys promptly ignored me for 10 minutes before answering in which i did not care and just left. Why that happened is simply beyond me however do better

Great staff! Friendly, efficient, keep place clean... tables, condiment section, bathrooms. Only suggestion... less salt on burgers please.

Horrible. Slow. Terrible attitude and the guy use his hand to put the fries in the basket.

Excellent customer service and a very clean restaurant! 100% recommend

Excellent customer service and very less waiting time

Meh! BurGirrrrr.!!!

A & W has always been our choice for fast food. Got our burgers and fries like usual and the fries were ice cold and the burger was ok till later that night I had an upset stomach from the food. Who knows how long they leave the food precooked sitting around. Every A & W we go to is the same disgusting cold food.

Was there yesterday around dinner time in the drive-thru and the gentleman that served us was very fast and friendly, despite the fact that his colleague called in sick and he was running from the drive-thru till taking orders etc. and he was serving the indoor customers as well. Thank you. Wished I had asked for your name! I hope that you will be getting more than the advertised $17.50 on your outside sign. :)

Service at the drive through fast and very friendly!

This a&w is in the same location as the old one from back in the day one of the first fast food places on the strip had a teen burger and it was fabulous.

Love A&W, food was great, loved the smoothie!!

Double Bacon Double Cheese, nuff said..

Loving the new burger with a deep fried pickles. Thats a game changer

A&W staff here seem perpetually confused about whether a Beyond Teen burger ought to include bacon. IT ABSOLUTELY SHOULD, unless otherwise specified. Edit: this was originally a 2-star review, but I was subsequently contacted by staff who promised to improve this situation. Increasing the stars because the burgers are REALLY yummy (especially with bacon, though) and due to the prompt and friendly follow-up. :)

Waited 30 minutes to get a sausage and egger and an apple turnover. Took 10 mins just to come up to the counter to help me. Multiple staff walked past me. They seamed more interested in getting drive thru orders out. Not impressed also staff was quite roude when i told them i wasnt being helped

I went to A&W In Langford today They talked me into getting the Best Ever Burger their newest burger on the menu it sounded delicious The staff was very nice The burger came, it only had one deep fried pickle on it and the whole burger was very thin like a baby burger and I couldn t taste the garlic aïoli I don t know if even put it on around there was one square inch of cheese because the rest melted off because the burger due to an overcooked I suspect I ended up opening it up and complaining that I only got one deep fried pickle so they gave me two more and then I put salt all over it and I tolerated it I will never ever have the worst ever burger from A&W again and it was very expensive!

Good location for easy access from the Old island highway. Fast service

Alice working front counter was so courteous and sweet. She gave fabulous service and the fries were wicked today!

Amazing!

Nice place to eat

Best fast food onion rings No mushroom burger option again tho Ive lost track how many times now that this has been the case

Love their teen burgers. The lettuce is really fresh and crispy and big slice of tomato. Very good, the best fast food burger. The French fries are given hot and crispy. Beats McDonalds for sure

Amazing customer service!! The food was fresh! I went through drive thru, it was quite clean and service was very quick!

Breakfast meal was lovely

Loved the other foods but unfortunately they didnt have any bread when we were there so we couldnt get any sandwiches.

Best fast food!

Best Nashville burger ever!

Favorite A&W in greater victoria. Best batter on their onion rings. Its always clean and the staff are timely, friendly and even came and asked if I wanted a coffee refill.

The cashier, Alice was extremely friendly, helpful and efficient. My breakfast sandwich & hash browns were piping hot and tasty.

I love the food here, typically have good experiences with employees and the wait time usually isnt that long.

Yay for Whistle Dogs

Excellent Service Both servers were happy and very thoughtful in their attitudes to us Great smiles and great service!!! Thank you

The service was awesome!! 1 pm on monday august 22nd. The young lady who served us deserves a raise!!

Great customer service and food, 100x better than the one up the road. The Manager Reshma was very polite and helpful.

Came in here for a breakfast and was served by friendly and efficient staff, everything was perfect. Hard to find these places with his staff now a days, Im impressed.

Coffee better than most places, hashbrowns pretty decent, bacon and egger ok. Service friendly and efficient. Parking: Adequate and free

Great teen burger

Teen bergurs are jung

The AW in colwood was spotless, the ladys working there obviously like their job.

Nothing special, nothing bad

I went to Wendys just up the street but the service was awful. The cashier, without saying a word to us, walked away halfway through our order to do something else and left us standing there until we left. So we came here to A&W. The restaurant was spotless and the service fantastic.

All of these are owned by the same person. This is one of the nicer locations.

Good food excellent service clean store

Clean, fast, friendly employees.

Its like fast food only you pay restaurant prices

oops they forgot my in my take out. I am burgered out..too many visits. I think they need more staff, like many restaurants. No problem I still will return next time.

Whenever I come, here is the staff is very friendly and very professional and it is it is so refreshing

I have the all canadian breakfast fairly often. A proper breakfast. Not the usual breakfast sandwich most places are limited to. Food

Staff at take out window super nice and food preparation was good. Fast and easy.

The best A&W ever. The employees has been Fastastic Food

Exceptional staff who seem to not take their jobs for granted. Clean restaurant. Courteous staff. The food actually looked like a commercial.

Yesterday afternoon visited the store in drive-thru, seemed impossible to get served. But staff seemed very much efficient, took order fast and very well. I am really impressed by fresh food and staff s dedication. Would like to visit again for sure.

Fantastic customer service at the front desk, from both the person taking our order and the person clearing the tables. Went to Wendys first, but there was a long line up and after 8-10 minutes in the line up we had not moved (they seemed to be only serving drive through customers). Going to A&W was such a great decision, food was prepared quickly (and was good) and brought to us at the table, and the great customer service made for a really good experience!

Kid-friendliness: Very friendly and nice staff

Very clean and well ran

The poutine tends to be either way too much gravey or barely any... the service is always friendly...

very good A&W, very clean, very friendly staff Vegetarian options: they have Beyond burgers and they do a really good job with them theyre delicious! Food : 5/5 |

I just went through the drive through at this location and we had the pleasure of meeting Colby!!! He was the BEST and the quickest I have ever dealt with. He was amazing!!! I have been coming to this location a lot as I have kids and I was so pleased with the service! Thank you!!!! From Tami and Oliver

Best burgers

Drive thru was painfully slow, but our burgers were good as usual :)

A&W have grass fed bugers are very tasty, just like home made ! Fries are good also.

Love the tee n burger and pop cold without ice

Good and really fast food as usual. The staff was like dead, like he didnt want to be in there.

Excellent service, polite and quick! Good came exactly as ordered, very hot, everything fresh!

On a work trip to the island from the coast, my colleague and I stopped impulsively at this outlet and I must say it happened to be the best decision ever. Right from the point we were greeted upon entering till the point we walked out with our bag-full of food, it was the most pleasant experience I have had at any A&W or competitor chains. The entire staff worked very amicably towards creating a solution for us as we were on a time crunch. My genuine appreciation to the entire the team and especially for Rhianna who coordinated our order immaculately and was an absolute delight, contrary to most counterparts at other food chains. Our burgers- Bacon cheddar uncle burger and Double teen dressed as the bacon cheddar (because we needed a quick flip and didnt have the time to wait on a fresh call) tasted amazing as A&W probably intended it to be. This review isnt for the food but for the location and I really feel that a lot of older ratings and comments have effected the overall score, but Im sure that can be turned around. New ownership, management and staff; please give yourselves a pat on your backs. Youre doing a fabulous job, keep it up!

Owners take pride in preparation of food orders. Burger actually looks like what is pictured and tastes great! Mall setting.

Clean, good facilities, lots of parking, fast service, food as expected.

Great establishment

The food was really ..the fries were nice and hot and crisp.The hamburger was really good.The beef paties were tasty and the bun held its shape.would highly recommend A& W for breakfast also.

Egg with sausage English muffin. Was awesome waited for fresh ones took 15 minutes but was great.

Faster than most

Only had drive through...

Food was good and fresh

Clean..covid friendly Great food..fast service

Meh, it will do.

I have always loved A&W !! It is one of my FAVORITE places to eat!!