A&W Canada in Victoria
2430 Millstream Rd, Victoria, BC V9B 3R3, Canada
About
Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.
Business Hours
Services
Photos
Reviews
Most Mentioned
I am super upset with the service I have had with this A&W. I have only gone to this location 3 times and each time the same woman working the drive-through window messes up my order. The first time, I requested a beyond meat burger with specifics to what was on or off. Came completely wrong so I simply asked to have it corrected to what I had ordered. Not a huge issue because mistakes happen and I was able to have it corrected. Second time, I ordered two simple burgers with no changes. She kept asking if I wanted to make one of them a meal and I said no and reiterated "One beyond meat burger, one teen mushroom mozzarella buddy burger." "What do drink?" she responded and I said "No drink. Just the two burgers please." The final price was never said back to me but she told me to pull forward. So when I looked at the machine before paying, it was something close to $30. I was super confused as to why that was the case so I asked and she said it was for 2 combo's and a single burger. It made absolutely no sense, especially after confirming what I wanted twice. I again said "Just the two burgers please." and she said "No combo?" to which I responded again, "No." And she said again "Anything to drink?" and I audibly laughed and said "No. I only want the two burgers I ordered." Then after lots of discussion with her colleague they gave me the order but the order was wrong so I asked for the beyond meat burger instead of the regular beef burger, which I was given. Today again, after not going for a month, I dreaded having a similar encounter but I figured it wouldn't happen again. I went through the drive through window and ordered a "Beyond meat burger with cheese and can I please have it lettuce wrapped?" and she said "Okay, anything else?" and I said no so she instructed me to pull forward. Again, she never told me the price but when I looked at the machine, I was okay with seeing $8-something. I get my food and I pull forward to look at my order and I opened it to see it was a beef patty. I reversed to the window as there was no one behind me and said it was made wrong with a beef patty and that I had ordered a beyond meat patty. She said "Oh." and signalled with her hands to have the burger back. I gave it to her and she told me to pull forward so I did and waited. Someone came out and gave me the burger I ordered and told me to have a great night and I said thank you - I look at the order and see the fixings are missing. At that point I was so disappointed I didn't even bother to have it corrected. Didn't expect this to happen so many times.
I've been to this location multiple times and it's always terrible. Once, I was the only person in the restaurant and my food took a long time, when they served me, they looked me in the eye and said "sorry, we are really busy." Again, I was the only person. Slow service, probably the wrong order, go anywhere else. The drive through isn't any better.
They charge you more for the chicken cheddar burgers than advertised on the menu and don’t bother to tell you that you are being charged more. I thought my meal was a little expensive so I looked at my receipt and saw they had charged me an extra couple dollars on all the sandwiches I had bought. They then said there was nothing they could do. Not super impressed !
This A & W by Costco is the best in Victoria in our opinion! The staff work hard and are sure it’s kept really clean at all times. Great service too and definitely where we always prefer to come! Karen
Got the Spicy Habanero Chicken Burger with sweet potato fries. September 5, 2024 @ around 9pm. Fries were amazing fresh and hot 🔥 . I must had, the burger buns were fresh soft and nice just the way I like it. It was evident that the lettuce was fresh and juicy 😋 Amazing job on that burger!! Definitely 10/10 recommend. Let me no forget about the environment, how clean it was. The bathroom was fresh and welcoming. Job well done to whom ever clean 👏 👍
Delicious 😋 as always love this location 😋
Always love coming in for a bite during my work day! The staff have taken the time to learn my name and some of my unique orders (current favourite is an English muffin bacon & egger add chicken buddy patty!) Always clean inside, and the speed of service is consistently good! 5 stars!!
Disappointed chicken burgers now using chicken breast they have opted for bulk frozen chicken cutlets so definitely does not look like the pictures on the sales board. Burnt toast on my classic brkfst. No other patron in store 8am on a Sat morning - just being lazy on food quality.
So happy that they offer veggie options! The millstream location on Vancouver Island never disappoints!
Spicy Veggie burger is the all time favorite
SUPER RUDE Punjabi lady, who took my order. Very bad customer service.
Poor customer service today.
Its a fast food place, what do you want me to say exactly... FOod Meh, service Meh ... :) Its good!!!!
This is probably the best A&W we ve ever been to, and we ve been to a lot. Friendly and efficient staff and very clean.
Always fresh and good food!
Great location and service. Easy to access and ample parking.
Excelente service
The burger was fresh and hot. The staff were friendly and courteous. They make sure the store were always clean.
Our visit today was fabulous! From the friendly counter staff who took our order, to the cook who prepared our delicious food, to the cleanliness of the restaurant incl the washrooms!
Had the new Masala burger . Well done A&W, well done
Very friendly staff. Very quick service. Food was great and the restaurant on McCallum Rd BC was spotlessly clean. We will definitely be back!
Friendly, fast service, great food!! This location is by far our favourite!! Parking: Langford (by Home Depot) Food : 5/5 |
I have once again adjusted my review (2024). The service quality is excellent. We visit here much more often now than we used to. This restaurant is conveniently located and the food is good. The staff are friendly and serve up the food quickly and well made. Thank you for making this location a great restaurant to visit!
Hi, I usually come here once a week, all the workers are great, this time i met Beltran, and he is excellent with his service, for sure visit often..
Beltran was amazing! Nicest person I ve ever met, super helpful, the food came quick & was delicious!
Staff
The food was fresh. And the staff is very friendly.
Really enjoy going to this A&W. The staff are very friendly, especially one staff name, Marj, she always greets me with a big smile when I come in and says bye when I leave the restaurant. I was also surprised that she remembered my name. The atmosphere Of the restaurant is always clean.
Super nice staff! Good was amazing, special thanks to pindi for her great customer service :))
Sweetest staff, Pindi especially. Efficient, kind, and good quality food.
is chill
Great
My experience in A&W was amazing. All the associates are so friendly, especially Pindy and Jen. I will keep coming back here because they make me feel very special. All the best, cheers!! - Nion
Nice to see a clean restaurant! Food was fresh and tasty, just like it should be.
Zero language comprehension here. Took my drive thru order but I told them it was wrong twice. They told me to drive up, I did and informed them a third time while they tried to capture payment that the order was taken wrong, their English comprehension was so low I had to drive away without paying because they couldn t understand numbers or menu items by name.
Vegetarian options: They have Beyond Burger with the load. I would love to see if they offer a plant based chicken burger. For the breakfast, it would be nice to have a plant based sausage with free range egg wrap or sandwich. Food
No one behind us, still Looking at menu, and the lady rushing me to order, not even sure what I wanted but was basically forced to make the order quick, spilled my coffee pushing the tray towards me
Been there plenty of times for food and drinks. Whenever I order online it s ready nearly the second I get there. When I order in store I usually only need to wait 1 minute or so. The staff members are friendly, and even if I don t show it sometimes I always appreciate the work they do.
Staff is almost always rude or sounds like they gave up for the day, almost always missing something (ketchup, straws, napkins, FOOD) but last night on the 17th after getting home to find my food was incorrect we ate anyways as we expected something to be wrong. I took my first bite and found the longest hair in my burger mid bite causing me to vomit. My dad and I stopped eating after that and have contacted headquarters. NEVER GO HERE AT NIGHT!!
Worst value in a long time - $29 for teenburger and whistle dog combos! The root beer was tasteless and the food was just so so. Next time I will splurge the extra $5 and go to a pub.
Ice brew tastes like water, service could have been better by offering an alternative
Good, quick service. Always friendly and tasty!
When employee asks a customer for a name said employee shouldnt laugh at a customer that has a stutter when hes trying to answer. Super disrespectful of people with disabilities
Lovely service. Delicious. Super fast. Clean bathrooms. Great work folks! Food
Usually very good. Tonight I was craving a&w onion rings. I got them and they were extra crispy and some were black, I think they just refried an old bag of rings. I was already home when I seen it. So disappointing!
Pindy is amazing! We love coming here time to time:)
Very nice quality food and price! And thanks for kindness :) Food
Fast food done flawless
For someone from the States, I enjoyed the quality of the beef in the burgers.
This location has had the worst service out of any fast food place we have visited .Try to give positive reviews but Multiple issues at this location on different visits .We dont eat fast food often but when we do we order large orders as we have large family and last visit was a $120.order at drive thru. .We arrive back home only to realize that all 3 of our childrens orders were not in the bags ..So pita but stuff happens right ..We called in to let them know they forgot to bag multiple meals on the order that we paid for hoping for them to make it right.. and the woman on the phone was rude and asked if we could come back another day to pick up the orders ??? What?? Now thats some special service right there ..I guess we will eat our dinner and let the kids watch lol Things happen ..mistakes happen ..the difference is about how you deal with the issues ..
Wonderful service
Great service
UPDATED. Jan 27/24. Just walked in but noticed a strong rotten egg smell outside in behind the store, and went in to let the staff know, and i was told by the sour faced lady that its not natural gas but car gas, which is ridiculous. These foreigners that were letting into our country are really something. You try to help them, and they get angry with you for doing it. --- When you spend nearly 9 bucks for a breakfast not made correctly, it starts my fay off in a great mood. Be sure to thoroughly inspect your take out order before leaving.
I guess the weekend crew (atleast for our visit) isnt as quality-focused as the weekday crew. We came here for breakfast (asked for over easy eggs for All Canadian breakfast..were almost given well... not over easy if we hadnt requested it be remade). The syrup container (sealed) that my daughter got for her pancake had the bottom syrupy and sticky. Little things that affect the quality of food and experience overall are important and consistency is key.
Service was excellent. We were greeted with a smile and friendly conversation. Staff checked in throughout our meal and made sure we were comfortable and happy with our food. Burgers were great as well. The best seasoning
Its A&W.
Pindy is very accomodating, polite, and very welcoming. Definitely a place I recommend others to go and have a bite! Food is always and delicious and staff are very friendly!
Good service and kind employees
Great experience! Thank you especially to Pindy!
Great service and delicious food
Amazing service from Pindy. We accidentally ordered the wrong thing but didnt complain about it. She noticed our distaste and gave us the right product to satisfy our tastebuds. 5/5.
Very clean, very fast and good service. I ordered the wrong coffee and Pindy made sure I got the right one by offering it. Made my morning:)
Great experience with the family!
Best burger and service town.
My favorite a and w in the west shore. Quick and accurate service and Pindy the drive thru lady is super nice.
Pindy gave us great service and a delicious meal. Thank you!
Pindy was our server and she was great ,very friendly nice place
Tasty food. Cheap. Always ready.
I visited A&W Langford Victoria. The food was amazing and specially a server name Pindy. She is very funny and had best customer experience.
Don t usually complain but this is the 2nd time I ve had a below average breakfast at Millstream. Hash browns tasted like they had been deep fried many times.A&W s prices are higher than the average fast food restaurant and you expect a decent breakfast. Staff were great. Food was very disappointing. I threw the majority of my breakfast in the garbage.
Food is great and so is Caroline!
Same great food as always and great service to go with it! Thanks to the lady who helped me out (Caroline), friendly staff and great cooks
The chicken nuggets were reheated and tasted like the ones you buy in walmart.
Fantastic food, great service. Very lovely staff. I bring my crew from work in semi-routinely. Thanks so much to Caroline and the rest of the bunch for taking such good care of us!
Best Teen Burger in a long time at McCallum Road location in Langford
Good food
Really enjoyed the All Canadian Breakfast.
Pindy is there to take your orders always have a great experience when she is there
Talk about a nightmare. Drink machine busted, yet staff sending you there. Had Baconator. If blindfolded, would not have guessed. Could not taste the beef burger or bacon. And it dropped grease.
Good location, friendly staff.
Went to the drive through. Not only was the woman speaking rude, but rushed us to finish our order, there was as nobody behind nor in front of us. We needed maybe 10 seconds to look over the menu quickly but instead we were rushed. Also, they gave the wrong drink and when asked for the correct drink she told us to pull ahead and wait for the food.
Great deals when you look on the A&awesome app
It s always good
I love A&W beyond cheese burger so much and their fruit smoothies. I always go here after my work and give same order every time and ask them to do it fast because of my bus and they always do it fast without complaining. The staff is really very good.
Got given a burger that cost double what the burger I actually ordered costs super annoyed as I dont even like the burger I was given
Love the teen burgers!
Store: Millstream road, Langford, Vancouver Island. Every Friday for the past 3 weeks, I have purchased a double buddy burger through the drive thru. The first Friday, the item cost $3.45, the next week $4.50 and today it was $6.28? Please could you confirm this cost increase at this location. Almost double in three weeks
Clean great food the breakfast is a great value and the staff are always cheerful.
It was a &w
Always like to visit A&W when we travel in canada, especially because they are mostly next to PetroCan. Verg convenient. Their breakfast is very good: very fresh vegetable.
I went through the drive thru and was greeted rudely and sharp. Then after ordering 2 items ( which I wasnt done) she say total and come thru. I say Im not done she was very grumpy and when I get to the window Im greeted by a lady that is scowling and now happy barely talks to me. Worst experience for cust service
Difficult to access this location via vehicle. For this reason alone I wont go back here.
So first off I usually love A&W. But this location has been awful the last few times I ve been, this time they gave me a papa burger 56d with only one patty and no sauce when I took it back to them and told them what s wrong , they were obviously bothered I pointed out their mistake. Then it had no sauce so I gave up trying to give my burger back a third time. They also forgot my apple juice and didn t bother to get it for me when I asked. So I was charged for a apple juice I never got to drink. Anyone reading this should avoid this A&W unless you want your order to be wrong.
Probably the best experience I ve had at an A&W. The burger, fries and of course the root beer were really really good. Friendly staff, clean and quick. Props to the staff for such great work. Random spot but would recommend.
I walked into A&W and Pindy was ready to take my order with a smile
A&W Millstream branch is our fave place to go whenever my friends and I wants to eat something and go chill. The service is fast and the food is so good. Their staffs are great. Kid-friendliness: Their staffs are very friendly with kids, they always greet them especially Cashier Amille who always starts asking our order with a smile. Wheelchair accessibility: They can served customers that need extra spaces for their wheelchair to be able to eat at ease
Great food, great service especially Amille! Best service crew in A&W Millstream!
Great service. Amille is amazing and very helpful.
My wife and I tried A&W for the first time at this place, and we loved the food they served us. The staff, especially Amille, was really helpful and made us feel welcome. The place had a nice atmosphere too. A big shout-out to all the hardworking staff at A&W Millstream for their great service! We wish them the best and say thank you for making our visit awesome!
Its really nice to be welcome at A&W with a smile from all the team. Especially the kind and unique service provided by Pindy and Laura
Was on the phone about 10:30 pm on Saturday when pulling up to drive through and was given wrong staw for my frozen lemonade.
Not great customer service. Food was just OK.
Pindy, Dora and all the staff are always helpful and polite!!!
Employees were even more amazing than the food, which was awesome!
I come here twice a week for lunch while Im working, the staff always greet me with a smile and friendly conversation. The dining room is always neat and orderly, and the cooks are efficient and always get it right.
They have A&W food here, so if thats what you want then go to an A&W
I love breakfast for dinner sometimes and the Bacon Eggers are hard to beat!
Small enough to keep clean. Staff nice, food good. It s A&W!
I dont even want to give one star. They dont honor there mess up. Bun was rock hard. Gave me fries when I ordered orings. Manager refused to give me a new meal. Absolutely horrible. 60$ wasted on food I cant eat. Never go here
Pindy did a great customer service and the food was also good. Thankyou for having such a nice staff.
Say hi to Pindy-A&W legend!! The friendliest service this side of the Malahat!!
we are currently moving, and with out use of a kitchen, we have been eating here regularly! Pindy and the staff are all lovely
Pindi is amazing :) definitely a great experience
Good food and service
Staff are very friendly and polite!
Received really great customer service from Pindy! Always happy to be welcomed by kind staff at this location.
Absolutely LOVE this A&W 10/10. Laura, Pindy and Amila are just a few of the friendly faces I ve gotten to know on my lunch breaks when I stop by to eat. 10/10 from those in kitchen who are always working SO hard making everyone s food so quickly!! Always a great vibe in there and everyone is friendly!! Thanks for always making me feel welcomed! <3
Pindi provided excellent customer service and she was very polite. We got fresh food . Excellent
Pindy was great!
To the location manager CARMI I wanted to recognize one of your exceptional colleagues who I see quite frequently taking care of the customers including me and that would be PINDY. As Im sure you already know, she is one of your best assets, always smiling with a positive can-do attitude and commitment to her job, providing stellar service anytime which Im visiting the restaurant to purchase foods Great job Pindy, keep it positive all the time. Kzee
Always friendly, food is hot and fresh. I come often for the classic breakfast. Pindy is the best!!!
Our server at the Millstream Rd A&W drive thru today, Oct.14.2023, around 3 pm, was spectacular. She answered the drive thru intercom with a super friendly sing-song voice, and then was extra kind when we pulled up to the window. 5-star service! Vegetarian options: Bring back the cod wraps please!!
Its a good place to get good food at a affordable price. Great service by pindy Parking: 20+ spots Food : 5/5 |
We went around 8:30 pm and it was deserted. Our food was fresh and good.
Food tasted good, but fries were cold, cold
Its our 1st time to taste the nashville hot chicken cruncher and its super yummy,,Pendy and the staff there are so friendly and they gave us exceptional customer service experience.
The BEST bacon and eggers here! Also Pindy is awesome, me and my family have gotten to know her over the years and she s always so sweet
Great service:)
This AW is famous with construction crews for having gross food. If I, or anyone else, orders anything chicken related, it tastes like you guys have been letting it simmer all day. It taste like baby food thats been reheated a few times. Its disgusting. Stop precooking chicken and letting it rot for a day. Please cook it fresh, people are willing to wait for an edible meal.
I always have the best service at the Langford A&W restaurant and the food is as fresh as can be! Im a regular at this location and seem to usually get the same server (Pindy). Always friendly and offers a great smile! When I come with small kids, she gives suckers too! You have a great system going with great staff. Keep up the good work!!
Great
I don t normally make review for fast food, but I was really impressed here. The place looked brand new and clean and the service was great. I didn t realize they had various brew bar items like lattes, smoothies, and shakes in frosted cups. It was $10 for a double teen and $10 for a grandpa- well worth the quality and customer service.
Best A&W around. Been coming here for years and will continue to. Great service and good food . Never change Pindy!
Most A&Ws are good but the food here was exceptionally fresh.
The poutine was amazing as usual
Nitro root beer is soo tasty!
Excellent customer service, great food, very clean restaurant. Great environment. Keep up the great work! Best location we ve been to.
Has the Canadian Classic breakfast. Very good!
Fast and organized staff, got everyones order right, there where 5 different groups of people.
Best fast food burgers hands down?
Delicious food and delicious root beer.
I enjoyed my Teen burger, and the kind server gave me a chilled mug for my milk. Quick, polite service. Why not five stars? The floor in the dining area was filthy. Makes me wonder about the state of hygiene in the kitchen area.
This is the best A&W in Victoria. Pindi was amazing. She remembered my wife like tomato on her bacon egger. Always hot and fresh crispy bacon
The service was good, beyond meat buger was great. Wish they would have a range free grilled chicken burger. Also soda water with no sugar or sugar substitutes, maybe bubbly? Vegetarian options: Only one option for vegetarian, with they had Salad like Wendys.
Very good breakfast and coffee
Friendly staff and quick service!
Great food and super friendly and efficient staff! Fantastic coffee!
Very tasty and affordable i ever seen moreover pindy is the best cashier and employee here
Great breakfast .Fast and friendly service from staff.Our go to place for fast reliable breakfast. Parking: Lots of parking
Seems not all the staff is motivated to give the customers a good experience. The cooks are not as customer focused as the front service to be more precise.
Pindy is a great employee! Pleasure to deal with Parking: Sufficient
The service was fantastic and fun. See Pindy for a laugh and a meal!
Excellent service from Pindy and her team! Food is always fresh, quick and delicious!. Best fast food around!
Parking: Lots of parking!...
Awesome food good service
Pindy and Arian were super friendly while we waited for our vehicle to be serviced nearby. Breakfast and coffees were served quickly and tasted great. Would definitely recommend
Arian Pindy was very helpful
Best AnW in town clean and friendly staff. Pindy always remembers my order and greets with smile. Vegetarian options: Beyond mozza best burger Parking: Plenty of parking
I always have an amazing experience at this location, and have been coming here since I was just a kid. My order is never messed up, and always cooked amazingly. All the staff, especially Pindy are super welcoming and kind even remembering what I like to order!
good service
Pindy and Caroline are great everyday!! Great food dont ever stop making onion rings. The whistle dog should be a promotion every summer. Parking: Lots of parking
Quick. Very friendly staff Pindy and Caroline. Food was hot. Enjoyable experience
What can you say about A&W food is always great for fast food
Great fast friendly service.
Best Service - Caroline, Pindy are great !
Pindy and Caroline provided excellent service, bringing the order to the table quickly while I read the paper. Food is also above average, one of the better A&W s in town
My favorite meal served by my favorite server Pindy Caroilne at Langford,BC A&W
Wonderful Bacon and Eggers and hash browns. We go every Saturday morning for breakfast and are always met with great service from Pindy and the staff at the Langford location. Highly recommended! Parking: Lots of parking
Great experience as always, staff is friendly and kind! Pindy make some good coffee.
Kind service and very clean. Caroline helped us out and was extra bright and cheery.
My go to stop for breakfast and caroline is always so friendly and welcoming. Ill definitely be coming back!
