A&W Canada in Victoria

Good staff and great food

Very good service excellent quality

I would give a five if the mozza mushroom was a available year round.

Great service, clean restaurant, and very kind staff!

Thanks to the staff working the afternoon of Oct 31! The after school rush was crazy busy and they were working politely, quickly and efficiently.

Rude staff taking orders, just came out disappointed.

Great spot to go for affordable, good breakfast. And loving the $4 teen burger.

Gave me wrong burger old fries waste of money never go there again

Its a fast food place what more can I say except that its clean and staff are really friendly. Parking: There is a parking lot and it is free. Kid-friendliness: They have a kids menu and also kid friendly flavors. Wheelchair accessibility: They have a wheelchair parking spot and a ramp up to the building. The restaurant however dose not have buttons on the doors for accessibility.

I guess its a 5 star rating ,cause I keep going back there , lol

Aside from the fries not being fresh (it was on the colder side), they would not tell you that they are out of a treat from the kids pack (the granola bar was missing so when we asked, that is when we were told). So our meal was technically incomplete.

Really ice cold glasses for your rootbeer. Normal service

The burgers are good but are expensive. As years go by, I swear the portions shrink. I do like the option of having Franks Hot Sauce (Dine in only).

The lettuce-wrapped Teen Burger is AWESOME! Highly recommend.

Parking: Free but most people use drive through. Food

I lived the burgers and fries and Especially the root beer. Bought me back to my kid days in Hawaii

The whistle dog was awful. NOT the same as once was. Disappointed

Very tasty burgers and fast service!

Awsome

Went through drive through, been a couple years. Breakfast sandwiches and 6 hash browns. Mmm, mm good

This was the most horrific customer service Ive ever experienced in my entire life. The food was small and questionable but passable except I was so emotionally shattered that I almost threw it up. They seemed upset we were there and they had to answer the drive through, then the woman almost spilt the latte on us, which could have given us 3rd degree burns and sent us to the hospital scarred inside and out. As if that wasnt enough the grumpy and frumpy obese guy just almost threw the order bag at us and left without saying a word. We were speechless and left holding back tears. The whole lack of pride and integrity was sickening and we will never be back to here or probably any a&w again unless they make it right with a formal apology and retribution.

Always a great experience at this store. Staff is professional, food is always right and you can tell the oil is clean.

Out of onion rings, sadness abounds!

Wanted a quick burger before heading to hotel room. Food was good.

Th3 burger was dry and tasteless

The staff here are very friendly and efficient!

Always fast service and the food looks like some love was put into the order.

Soft

Great food and service

Teen burger was delicious, plus the poutine was great. Liked the lemonade too. Service was quick and friendly. Would recommend.

Love the food and price. Always having consistent quality Food

Always having my quick and easy breakfast .. Very friendly staff. Food was awesome Highly recommended. However when I ordered onion rings which is my favorite early this morning I got the over fried one. but I still love it .

Great service and amazing staff!

One

Hello. My two Buddy Burgers from the drive-thru were not as described on the website. They each only had a two-inch strip of bacon and a tiny bit of cheese, which cost extra, but none of the toppings. They were not edible as they were extremely dry and flavourless. I wonder why every burger I order from this location is never as advertised and is entirely disappointing. From the website: A perfectly seasoned 1.6 oz grass-fed beef patty topped with freshly grilled onions, ketchup, mustard and Teen® sauce, served on a freshly toasted bun.

Quick service and good service! Hot food!

Wow Im surprised at how tasty, crunchy and satisfying that poutine was ( gravy on the side). Well done, and thank you. :)

Everything is too expensive! Staff were overworked.

Always quick service.. Burgers are always fresh.. Gravy is better here... And the restaurant and bathroom are always very..very clean...!!!. I work not far from this location..

Average A&W

Their food is ok..the prices are getting outrageous. Better than mcdonalds but not worth the money

yum yum

Food was good, service was terrible! Wont visit that store again

Great service from employee beau

A great experience, and the staff were very friendly and laughed a lot!

Looks like its about to fall down. I actually thought it was condemned but took a closer look & people were actually eating inside!

Very clean and inviting space. Nice breakfast.

It took 30 mins to fill a take-out order (for a family of four). When we finally received our food, the order was wrong and the food was cold.

Fast friendly service. Food was a great value.

Unfortunately this location is clearly understaffed, but that doesnt stop the employees from working hard and providing excellent, friendly customer service. The people that work there deserve a raise for what they have to put up with.

Quick meal

4 staff working at 2 pm... .no one acknowledged me or the couple in front of me. I can appreciate them being busy, but some sort of acknowledgement would have gone a long way. One gal behind the counter was apparently warm, as she skillfully removed her t shirt from under her A& W shirt, right in front of customers! (No washing hands afterwards with either) When it was my turn to order, there was no hello or smile. It so sad to see this lack of customer service ...and if no one tells them, how can they improve?

I dont expect much from A&W... But every single time I go here its a 10 min wait (in the drive-thru) so beware if youre in a rush! Good food tho!

Staff is always really nice and friendly. I do wish they would get their mobile ordering back though.

Always friendly service

Just went in for my first food of the day while waiting for prescriptions next door. As filled my drink a little fly landed in it. I asked for another glass She walked to the opposite end of the counter from the pop machine, pulled out a glass and set it down there, then proceeded to walk right back to the end i was at! Now, they had no way of knowing that i had spent the morning in emerg in atrial defibrillation, having to be put under and have my heart shocked to get it back in rhythm and down to a reasonable rate and the only reason i was not in bed was i need to wait for the meds. That shouldn t matter though, you don t know what someone else is dealing with. She was coming back right in front of me anyhow!

Staff member went beyond the call of duty by cleaning out the garage bin. That s dedication.

Waited over 10mins just to get the wrong order

Always great service Keep it Up

Awesome friendly service, quiet and nice and cool in side

We attend occasionally and everytime poor customer service, hair in the food, interrupted when asked what your order is. Seems as though they need more training/a supervisor present. The food is decent and better for you than McDonald s. Though the general vibe makes it not worth the trip.

Still great root beer

Nice, old school, A&W. Excellent service and Teen Burger for the win.

Bought an english muffin egg sandwich combo. Sandwich was so small I thought I got a child s portion. On top of that the egg was hanging half out of the sandwich in a sloppy mess. Staff at counter are awesome but the cook is sloppy. Its one thing to raise prices with inflation but to do so while shrinking the product to a child size is outright gouging the customer.

Orderd mozzarella burger with no sauce it came without the bacon i asked the manager to please put the bacon on it she sent it back to the kitchen and when it came back I should have checked it I got home and NO bacon and when I called the number it when straight to a voice-mail that wasnt setup so I cant even reach that resturant

Esquimalt A&W is always the friendliness. Basic fast food, but this location is fresh, put together neatly, and the staff are always so pleasant.

It s never open on time when the one girl is working usually 20 to 30 minutes late every time

A long standing tradition for a lot of good reasons.

Service is really good

Nice staff at drive through...he is on top of things! Love mozza burgers and fresh Latte is good.

Exactly what you d expect. Well run, friendly staff

You are the best restaurant in town

Excellent service tasty food@

Horrible service, they hardly ever get your order right. At least the food is hot, I would just like my order done correctly. Wouldnt recommend this location.

Not a fan of onion rings with no flavor and lukewarm food. But not the worst fast food in Esquimalt.

Their veggie non-meat burger is freakin outstanding. Especially with Bacon. Highly recommended with Bacon. Life is much better with Bacon. It deserves its first letter capitalized.

Coffee was hot finally place to go out real coffee

They have really good bugers onion rings fries & root beer here

I was basically just robbed by A&W. I cant believe a staple fast food joint is able to scam people like this. I ordered breakfast over the app. I was charged for the order and went to pick it up, at which I was told they never received my order. I was not offered a refund and told they wouldnt make my food anymore because its after 11am. After frustration, they only offered to make two burgers in exchange, which was not the value of my order. There is no app support or way to speak to someone over the app or over the phone. They have literally NO customer support. You have to submit a request and wait for someone to possibly call you in the next three business days?? I was just stolen from with no way to speak to someone helpful. How on earth are they getting away with this?! Im outraged.

best spicy habanero chicken sandwich in Victoria, fresh tomato, iceberg lettuce, quality chicken in a bun

Horrible service apparently they dont wanna serve anything but breakfast even though they are suppose to they atertise this and they choose not to make me my food thanks for the service gonna let other people know how lazy the staff is here what do they even pay u for havent been back since this is not only the worst a&w in the city its the worst fast food place on the island plz dont go here just avoid it bad food made bad by lazy people who dont wanna work they get paid more the other fast food chains but act like they get paid less its sad they need to get a new management here bad letting all my friends and family know there definitely gonna loose business from a bunch of people Im spread the word

Slowest service Ive ever seen. The employees were chatting amongst themselves not paying attention to the customers waiting to order

Terrible restaurant. One clerk out front yelling at another about getting orders wrong, very slow service? Forgot part of my order. Once the order was finally placed it was fast and the food was fine

The food was not to my taste

New management. Fantastic team. They make sure your order is right on.

Hit and miss at this location.

Food always good much same quality as old days girlfriend likes chubby chicken burger breakfast is also awesome home style

My Mom and love to occasionally visit an A&W, for a couple of teen burger meals, she gets onion rings, and I get fries, so we can share, and we always have big frosty mugs of their famous root beer!

This A&W location has repeatedly let us down. I was so excited to move to this neighbourhood and have an A&W close by, but have been so disappointed by the service. I know this is a fast food restaurant, and Im not expecting a 5 star restaurant treatment. But the staff have been rude, and there have been a few instances where the staff have clearly shut down the restaurant before its actually closed. On one occasion, as we were driving through the drive through lane to order - we watched as the lights in the restaurant got turned off even though they were still supposed to be open for another half an hour. Nobody came to the service window even though there were people inside and they just turned the lights off to make it look closed so they didnt have to serve us. On another occasion - New Years Eve - their sign was advertising that they were open until 8 pm. Around 730, I went up to the window to ask if they were open still because it was dark inside, but there were people working. A simple no, we are closing early because its New Years Eve would have been totally fine - but the person who I spoke to replied with a snarky um no? Its new years eve or something? Totally unnecessary and rude. Like, I get it, youre just a teenager working at an A&W, but you can still just be nice lol. There have been a few other times where we have gotten messed up orders or our food was cold. Just overall seems like the staff working there dont care at all. Really unfortunate and we just wont eat at this location anymore, Id rather drive to a location further away than deal with poor attitude and a lack of desire to do the bare minimum.

The worst! Spent my whole lunch break trying to deal with this. they gave me a beef and bacon burger when I ordered beyond meat!! I m a vegetarian! Thank god I didn t bite into that. took them 35 minutes to get the actual beyond me to me. So slow. Will not be returning. Ridiculous!

What can I say its A+W

Quick service.

one staff take orders drive thru and service then another staff come out to assist but had to rush back , they are hiring but still ten minutes for ordering fast food when not busy ?

Ice cold rootbeer,more burger then bun,and tasty taters. What more can you ask for. The server was a sweetie big smile and courteous.

Fast and friendly service. Kind and helpful staff. Restaurant was clean and my order came quickly

Great service here. Staff are very friendly.

Customer service needs to be improved. I ordered Beyond Meat Burger and sweet potato fries.When I picked up my order I asked if he added the chipotle sauce and he told me that it needs money. I told him its part of meal, he said no I have to pay for it. The other staff join the discussion and they were explaining to me that Ill only get Chipotle sauce if I ordered sweet potato fries which I said I did. The older staff said take my order back to replace it but I told her that theres no need to replace I just need the Chipotle. She told the other staff to give me the Chipotle and brushes of their mistake without correcting the cashiers statement that Chipotle sauce comes free when you order sweet potato fries. Incident date: May 8, 2022 at around 1pm

Ordered 2 beyond s fries well done and onion rings at 9:30am in morning . Only got 7 rings in total and cold fries . A&W standard is to have 8-10 good size rings in basket or bag . And asked for seasoning on fries didn t receive it both times and had to go back to get it again . And cashier wasn t happy and there was no apology issued from her !

My husband and I almost never eat fast food- we re snobs. But tonight we were desperate and picked up takeout from Esquimalt A&W. I had a teen burger and onion rings and hubby had a Beyond beef burger with yam fries. Delicious!! About $25- totally worth it. Recommend!

Waited 25 minutes for a burger, no subs, chicken strips and fries. Don t go to this location unless you have lots of free time . Other customers complaining about cold food waiting for ever . Worst experience ever

Like the service and quality of their food

Absolute gas

Tasty burger and Onion rings . The staff was friendly .

Staff were very nice. Fast service. Hot food!!

Worst breakfast ever. Toast was cold, butter did not melt on it, sausages were so cold it was like they had just come out of the fridge, bacon was tasteless, hard and cold. Will not return here again.

The best of the best places to eat the staff was so friendly and the manager PARVINDER KHASA is the best, the food is so fresh and the special spice for the fries you should try as well. the restaurant by it self well clean and maintained good stop for family highly recommended thank you.

11 hours ago NEW Worst breakfast ever. Toast was cold, butter did not melt on it, sausages were so cold it was like they had just come out of the fridge, bacon was tasteless, hard and cold. Will not return here again. When I mentioned it to front staff, she laughed with a quick sorry. Im sure that Allen Lulu would not be impressed. Youre establishment should be ashamed and should shut down before you poison someone.

Clean. Good service.

Currently sitting for the 3rd time in the past 2 months to wait for a simple 1 burger order. Going on about 20 minutes now. This place is far from fast food and the staff or management is incompetent. Ive spent a collective 75 dollars for the opportunity to wait for over an hour total throughout these excursions, and its the last time I will.

Came here for a big order during a wedding setup. Lots of food to keep track of. The employees were patient with us as we gave them the info, and the food came out perfectly. They were positive and helpful throughout and lunch went great. Good location for sure.

They mess up basic food orders constantly

Could have used more chocolate on the dipped cones

Hormone free BEEF!!!! What else is needed

Awesome food!!!

Good food. Great Service

Buddy burgers from A&W just hit different every time I go including this time is amazing.

This location isn t always bad. They have some really nice people working inside! But it s so frustratingly inconsistent which is worse than just being bad all the time. Sometimes you can be in and out in 5 minutes. Last month my hashbrowns were still frozen. Month before they parked me and forgot my order. I waited 20 minutes with no one infront of me in the drive through. Who is running this place?

For fast food, its tasty. Disappointing that some locations (like this one) seldom have the specials they are advertising but there are plenty of other choices on the menu.

Great service :)

This A&W slaps. I go to it every time I m in the area

Food is decent for what it is, however the breakfast sandwiches are slathered in grease and the staff are incredibly slow. That being said, despite being slow they are mostly all very polite and kind.

Quick service & good food

Nice place for a quick breakfast or lunch.

I love A&W food, but this location is extremely slow, often out of onion rings, and regularly messes up my order. Sad to see A&W represented so poorly.

The service is good and fast!

Always love the Breakfast , best deal in town

Very friendly staff and good service. Veronica and the daytime staff are the best

Provided excellent service with a friendly disposition and good food and great coffee. Recommend this location for breakfast through the week. Kid-friendliness: Always friendly and prompt when I pop in with my toddler for coffee and breakfast

This place is really great good food, fast service and clean. On top of this the staff are so great! Satpreet always has a smile on her face when serving me and Jadelynn and the morning staff are all excellent. The Manager is always so kind.

I came here one day got serviced by Carson and he was extremely nice and very polite

Did the drive through so cant say anything about the ambiance of the restaurant. I mean its a fast food place built for function. They have had the neo-retro style for sometime which I do like, since Im old enough to remember the drive-in style lol. So swing on by if you feel a little bit of nostalgia or want to sit and grab a tasty meal.

Could have used more seasoning on the onion rings very bland

Noice

Great burgers n fries n mmm union rings

I love their papa burgers and the beyond meat burgers

Always great service but the food is hit and miss. Sometimes its fresh and hot and other times not so much. The root beer is always good.

Yes I was smoking a cigarette on the patio but I didnt see the no smoking sign and was being respectful until a greasy old dude came out flexing his job on me like he runs a prison and told me im banned in our first ever conversation...

A&W! What can you say bad about A&W? Great burgers. Quick, affordable breakfast, and pretty good coffee. Been around for years for good reason.

Its not often that Ill leave a review for a fast food place but I feel like this particular a&w deserves a review. First Id like to say that Ive had better service at this place than Ive had at some restaurants here in Victoria. The staff are extremely friendly and just great. Ive been there dozens of times and they have never gotten my order wrong. The cashiers at this location all deserve a raise. Its so great that if Im going to get fast food this is the only restaurant Ill visit.