Pizza Hut in Victoria
890-C Esquimalt Rd, Victoria, BC V9A 3M4, Canada
About
The Triple Treat is back at Pizza Hut Victoria, where we offer carryout and delivery in Victoria and surrounding suburbs so you feel safe. Our pizza crusts include Original Pan pizza, our New Handcrafted Crust, Thin n Crispy pizza, and Cheesy Stuffed Crust pizza. Order online and try our $10.99 Pizza of the Day, or one of our bigger sharing offers and combos with your favourite brands such as WingStreet Chicken Wings, HERSHEY’s, Cinnabon, and Pepsi. Don't forget to sign up to our Hut Rewards loyalty program, where every order get's you one step closer to a free medium 2-topping pizza. Sign-up today and receive a free regular breadsticks to be redeemed on your next purchase.
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Delivery was very fast. Standard food. 65 bones for a med za and 14 chicken bites, pretty expensive, hence 3 stars. Btw, 65 includes 10 tip so 55 for the grub(that does sound better, but)
Edit from 5 stars. :( our pizza arrived with the BBQ cause on top of the inside of the box. And cut so oddly. Large cut into several small pieces.
I have been a Pizza Hut fanatic for EVER. All over the country, they are my go to. This location however, I can't put my finger on it but it just tastes weird! Maybe the ingredients don't get rotated properly and they sometimes use old meat, I don't know, but I gave up on it and went with alternatives around town.
Pizza Hut in Esquimalt b.c......poor, poor customer service! Paid for pizza, delivery and tip. Instructions pretty clear... buzzer number and floor. Pizza Hut delivery guy buzzers and says he's going to be at the back of the building waiting. Too lazy to buzz and deliver pizza to our apartment! Phoned to complain and all we got was " we've told our driver not to do that again". That's it! No coupon or discount....nothing! Never going to spend a single penny at Pizza Hut again! They suck!!!!
I payed $33 for a small pizza..(not much bigger than the personal pan pizza..and p0p for $6.50) and 8 chicken wings.. And $1.49 each???.. for "spoiled" ranch sauce.. It was absolutely disgusting.. Not ever going there again.. They have a special going on.. Which was not mentioned to me.. Where u can get pizza.. wings.. Dessert.. Etc.. For 38!! Not mentioned or suggested of that when I called..and the accent when he told the total me for my order.. I thought he said $22.. Ugh . The "minority" group that own and run this establishment are very very cold!!!.... Not very customer friendly or courteous.... Don't bother wasting your money here.. Because that's just it.....waste of money... Very..very disappointing😳😟🤐
I’m absolutely revolted by my experience with the food here. The pizza had a strange smell and I believe it was the stuffed crust “cheese” which tasted extremely artificial almost like burning plastic. The pizza was also completely drenched in grease. Just so unappetizing. I ended up throwing the entire pizza in the compost because it was just so gross. Completely turned off by my experience at Pizza Hut. Will not ever be returning and will be calling to receive a full refund.
I spoke with the Owner of this Pizza Hut franchise store, Kish about a complaint of a pizza I ordered last night. I Ordered two Panorama Pizzas and have done so repeatedly at this Pizza Hut in Esquimalt. However, this time rather than being notified the pizzas would not be panorama, I didn’t know until I got home. I was disappointed because the ladies who made my pizzas where very nice to me in my previous experiences. What happened today which didn’t sit well with me was the franchise owner’s business practices regarding a customer not receiving what they Ordered. 1. Normally a business will give you a store credit or remake the product, as it should have been in the first place. 2. Instead, he expected me to bring the pizza back. He said he would make me another one for free, but it wasn’t free. It was an exchange and an unacceptable one. 3. Rather than trusting me at my word about the issue, he criticized me for not calling back. I thought the store closed at 11pm, so didn’t bother. Instead knew they would open the next day. 4. I said to Kish, the store Order that normally businesses would just give you a store credit and let you keep the pizza. 5. So when I came back with the pizza, I said it was unreasonable for me to give back the pizza, especially since I used to do so much business there until today. 6. He said he was going to be giving the pizza I returned to his staff and giving me one for free. Not only is that inappropriate since the pizza left to the store to give it to your staff, it was inappropriate to expect the customer to go home and get the pizza. 7. I asked Kish for the phone number of the store owner, who has shares in the franchise, he said that was him. 8. He said I could complain online, but he would be the one getting it. 9. He ends the conversation by saying that he believes he went above and beyond for me. You be the judge. I paid $10.50 for one of the pizzas and he took the pizza, which he asked me to go home and get to feed to his staff. 10. Would you want to be treated like this at a pizza place? I definitely don’t. I won’t be back, at least when he’s working. His behaviour and resolution was unreasonable, unhealthy (we are in a COVID-19 pandemic, why would you fee a returned pizza to your staff?), and to top it off he said he usually gives me free pizza boxes, but going forward, he’ll be charging me. That’s fine. It’s just a box. 11. I am disappointed with the way he handled the situation as both a manager and franchise owner. that he made me go home to get the pizza, gave it to his staff, rather than offering a store credit. I was a regular customer, but now I’m feeling like my business hasn’t been valued. 12. Guess he can afford to lose customers and doesn’t mind treating them disrespectfully. 13. If you want to be respected and valued for your business, I’d think twice before visiting this Pizza Hut. 14. “Replacement pizza”, one of which I paid for ($10.50) turned out to both be burned. See photos. I don’t write reviews often and disappointed to state this is the worst pizza and behaviour, I’ve ever received. These are definitely going in the Garbage. If I return it to the store, Kish will just feed it to his employees. 15. No one deserves burnt pizza or poor behaviour and lack of appreciation or empathy to your customers.
I placed my order with two minor changes to what I did and didn't want on my pizza. The wait was about 15 minutes to get it. It was very good. Since Pizza Hut opened close to where I live about five months ago, it has become our go replace to buy pizza.
Ordered a personal pizza pepperoni and mushroom. Not a single piece of pepperoni. Cool.
No Coke products. Parking: 4 in front of restaurant. More further away. Food : 5/5 |
Nice staff, place is quite busy every time I have been in. Pizzas are reliably made so I know what to expect. Always see delivery staff waiting to go, nice.
Got the daily deal for lunch. Ready when I got there and tasted good. Expectations met.
I ordered 3 pizzas with toppings, what I received was pizzas with pieces that only had cheese, some pieces literally had one piece of meat, or one piece of vegetable on them. Some of them i got lucky and had a piece of meat and vegetable on them. It was absolutely horrible. I basically received 3 cheese pizzas. I have never seen so few toppings on a pizza before. Go somewhere else and get more for your money.
Horrible time to order, placed at 7:00 So it said delivery at 7:45-7:55 . Then changed to 8:25-8:35 Then said it was delivered when it clearly wasn t, called and lady couldn t even understand me. Called again and again and again and finally answered and the guy said he would call back and he didn t I was so hungry, and very disappointed in the food, it was cold and dry. Chicken Alfredo. No way to cancel delivery to pick up myself. Workers don t know what they are doing. Again very disappointed in their service
I get the smoky maple bacon pizza everytime, and I ask for tomato sauce instead of Alfredo, and you always screw it up. The manager should check in with their employees making sure they make the orders properly, Including customizations. I pay extra for what? Nothing. Its a waste of money if you dont do the customization as the customer payed for. Not good pizza hut, not good.
Kids enjoy the box special
Vegetarian options: Veggie lovers and margarita are so good Food
April 4th, I ordered takeout. (3 pizzas) Esquimalt location. Upon opening the box and picking up a slice, I noticed the pizza was soft. I ate 1 piece, and my 2 friends got into theirs, and then we discovered the pizza was extremely undercooked. I called to complain to the manager. I was told that perhaps you should order well done when you order your pizza. #2 That maybe I just didnt like the pizza. I have been ordering pizza from this place for many years. Not once have I ever received undercooked pizza. Not once have I ever had to order my pizza and say, Please make sure it is well done. This manager ended up screaming at me on the phone. My friends were witnesses as I had my phone on speaker. Originally, I wanted my pizza replaced, and then I told the manager dont bother. I just want a refund. The delivery guy showed back up with fresh pizzas, which were right up to par and my refund. Im waiting till next week to call head office to put in a complaint about this manager as he was very rude and yelling at me over the phone. I think itll be a cold day in hell when I order from Pizza Hut again!!
They took my order, and never ordered my pizza I waited 1.5 hours for my pizza . Do not order from this place never been more disappointed. Called back and they said I never ordered.
Yates online website was down. Esquimalt couldnt deliver to our location but one employee went above and beyond. Called us back and asked if we wanted him to transfer it to yates for us. Saved pizza night!
This is the best Pizza Hut that I have visited in over 25 years, and the pizza was great.
We will be back again
The worst customer experience ever at any pizza hut location, staff and the manager doesn t have any respect for customers. Ordered two pizzas which were raw and not baked properly. Staff continued to put me on hold and manager is so arrogant as if he owns the town ! Who hires these tools !!
Hard to beat an individual size Meat Lovers pizza & a Pepsi!
You guys are the best. Amazing food and the best service. Keep it up!
They wont even answer the phone after 1030pm on a Friday
Vary helpful staff. Good collection of stuff. Made our gluten-free and regular wheat pizza with full xare of no cross contamination. Overall good experience.
Every time weve gone here for diner the pizza was not cooked fully, the crust was still wet and the price was crazy high. One time the delivery guy even just dropped out pizza outside on the pavement and left it there for us to find an hour later. The manager blamed it on door dash... we didnt order from door dash we called in our order. Absolutely horrible. I only gave 2 stars. I would have only given 1 except for the fact that they gave us 40 dollars worth of free pizza after the leaving the pizza outside incident.
Good service and staff
Excellent service!!!
Meh blah
Excellent service and the pizza was amazingly delicious.
Pizza was ok tasting but wow, the customer service was awful at the store! I ordered online but paid in-store. The man said NOT A SINGLE WORD to me throughout the transaction. No hello, no acknowledgement when I told him my name for the order, no thank you-goodbye. I dont understand how people can run a business like this. And the pizza was cut in the strangest way, with one humongous slice & other itty-bitty slices.
The team is absolutely wonderful
Great pizza and customer service
Nice pizza, nice...
Ordered online with the two for one special code. The online form gave us the time to pickup, they were friendly at this Esquimalt Road location when we picked up and they followed up with a thank you email. The pizza was DELICIOUS! So good!
Friendly, fast service! Pizza is yummy! I have ordered many times.
Pizza was only half cooked, has happened more than once. Very disappointing
Cheap and sort of faster, but as always greasy beyong belief.
Usually good, except today I ordered a smokey maple bacon pizza and they gave me the wrong sauce on it, small gripe but I expected what I paid for.
Good pizza this time
Always got what I order everytime,food tastes really good,never had a problem, and they are very fast compared to most others that just take so long.Stick with PIZZA HUT
Decent lunch
great customer service, they treat you like family
Consistent
They don t know how to cut pizza. Had to cut it with my own knife.
Very consistent quality and friendly staff that remembers your face.
awesome service and great food
Ordered from this place online. Terrible pizza, boxes were thrown upside down and side ways. I opened them as soon as I got them and took pictures very disappointed. Also terrible customer service over the phone. Called a couple times and the manager hung up on me 3 times. Very dissatisfied and want a refund. The pizza cant be eaten.
Says they are open until 12 on Friday and Saturdays and Ive called at 11 and they said they are closed?
Amazing fast service yummy pizza good prices and deals. Friendly staff great operating hours.
Great service, friendly , great pizza!
ordered a pizza and didnt show up at all. constantly called for 3 hours and didnt show up
Couldnt place my order despite them not closing for another 45 minutes.
Great staff! Everyone is so friendly! The food was fast and tastes great.
Great food and service
Absolute moron of a cook; cold chicken wings let alone, almost raw chicken. Fries were literally microwaved. Extremely disappointed.
Great Pizza, good value.
I think whoever has made the pizza has never ate pizza
I literally had 6 pieces of pepperoni and 7 pieces of sausage on a large pizza and 2 slices didnt even have toppings on them. Waste of money... never again
Wow...just wow... Sent out the wrong order then I had nothing but trouble getting it fixed, and its still not fixed. Now I know why the bad reviews.
This restaurant is the best. Computer system made a mistake, what I ordered doesn t match the receipt. Was no their fault at all yet they brought me a bran spankin new pizza! There are no words enough to express my thanks, it s the best pizza in esquimalt hands down. I would know. Andrew
Toppings were raw, uncooked... The store did nothing to resolve the situation. Disappointing.
Jesus Christ this is probably the worst pizza Ive ever had. Took forever to get here, ended up with burnt pizza (I mean blacker than the darkest night), our thin crust pizza was chewier than a pack of hubba bubba. The kicker? Getting food poisoning and crapping your brains out for an entire day. If youre looking to lose a little water weight this is the pizza for you!
Bit expensive but the pizza was good.
I havent had Pizza Hut in twenty years, so a lot of what I have to say may just reflect lack of familiarity with the brand. The service at this franchise was prompt and polite, and the store interior was neat and clean. The pizza itself is not bad - it has good crust, but the sauce is a little too sour. Ive never had a stuffed crust pizza, but I found the stuffing in the crust to be rubbery and bland. Additionally, the entire pizza smells intensely of artificial butter flavour for some reason. All in all, its low-end chain pizza, but not bad for all of that.
Forget everything just eat pizza and make peace. # Deep Rockstar #
first time ordering from the pizza hut in esquimalt. the toppings were so skimpy that you could barely see any toppings. definitely do yourself a favor and order from a different location.
good staff and service, good quality product
Nice staff and rapid deliveries.
Ordered a pizza and dough was flat and dead, have ordered from here once before and was good. I have read many of the reviews from this particular location and they are not good at all. What is going on with this location. Pizza hut corporate step up and fix it or just shut it down.
Not the cleanest, and the staff were yelling between the front end and kitchen about what they were and were not allowed to do.
Did not received what was ordered. The staff did not apologize nor compensate. The management reached out to me and made things right after all . Good management.
