PFK in Victoriaville

If the young person in customer service would be more friendly and without sacred

Worst service of all! Under no circumstances will I recommend THIS place!!

Worst service ever. There was an error in my order, the young black girl insists that it was me who made the mistake. She goes back and talks loudly about me and laughs in my face. An elderly woman comes to serve me professionally. I notify the boss of the situation and he doesnt get any better. Never been to this restaurant

Ordered online 1 hour in advance and received 40 minutes late. Items were missing from the order The best time to go should be around 2 p.m. to avoid any rush or complications

Online order made at 5 p.m., not received before 6:15 p.m. We havent been spoken to for at least 15 minutes since we arrived... Cold food and incomplete order.

we didnt come back at 2 p.m. and stayed 30 seconds on Friday November 1st. The customer was already complaining that it had been more than 10 minutes waiting for him who had already left. so for a first visit not very interesting.

There is a blatant lack of staff. The portions are not identical to the other pfk which are much smaller. The second time we were the staff was very friendly and but the portions are always very small.

If you want to wait 27 minutes at the drive-thru and be the only one in line, this is the right place. The reason: there are just 3 of us on the floor... What bad management in addition to an error in the order that the cashier does not want to correct

Really slimy chicken, undercooked skin not crispy, fries reheat disgusting, different portions than the others pfk..should shut up and stop making fun of people who pay crazy prices for shit.

Much too expensive for the poor quantity and even fatter than before

Wow, Im really surprised. Big chunks of super fresh and juicy chicken. It would be perfect if it were like that in Trois-Rivieres. When I have a taste for a good fried chicken...head to Victo for the best!!!

We arrive at 7:00 p.m. and are told that there are no more chicken fingers/fillets. Just bone-in chickens. :/ A little disappointing, not like they have a big menu...

A little long, but the food was excellent

The worst service you can get. I was not satisfied with what I ordered so I made a complaint via the application, the manager called me and complained to me afterwards and told me I will delete your complaint and hang up on me. At the price it costs, dont go there... its not fresh, its cold and theres always something missing from the order.

Really bad service, the one who takes the order doesnt listen to what we want

Shut me up if youre not able to get competent people... (I just want to mention that the young girl was very nice at the drive-thru.) Disgusting service! I wanted to take the time to choose, I asked to take 5 minutes, it was 11 a.m. and I had no one behind me at the car and the employee of another nationality came out in front of my car after 3 minutes to put pressure on myself. I left and he threw his arm in the air as if to say fuck off $%%^& A never experienced experience PLEASE OUT this person it is unacceptable!!!!!!!!! Little bastard! Amazing !

I ordered online, the manager called me back to tell me that there would be a delay and that he could not provide me with the exact order for more or less clear reasons. At the time my order was supposed to be ready I went to the drive-thru order and the girl who answered me was not very understanding and was not at all professional. In the restaurant she had the same attitude and seemed to want to have fun with her colleagues rather than satisfy the customers. The staff was completely disorganized, the overwhelmed manager told me that the order could not be made as I had requested online and that there would be additional delays for reasons that seemed increasingly obvious to me. . The manager gave instructions that the employees seemed to ignore voluntarily and completely lacked respect for their work. I waited longer after the restaurant closed for my order to be changed by them. The manager gave me more food to compensate me but it wasnt what I wanted so it was a negative experience. The other customers seemed disappointed too, including a woman I had a conversation with.

I would have given it 5 stars but there were no more barries :/ The Popcorn Chicken that I ordered was very good! Kid-friendliness: There are plenty of items for children and the wait is very short to get their items :)

20 minutes before being answered by the staff (a Monday, and the restaurant is not full at all) there are 2 of them and running everywhere, no structure in their work. My partner orders a twister combo, fries in poutine and a fountain drink, the lady charges him everything separately, when he goes to discuss with her to get the right price, she tells him that its not his problem because she doesnt have this combo in the crate. We do not have to pay any fees for this reason, and no other solution is available to us. Worst service ever in this PFK.

Worst service! I order online, it tells me order ready so I go to the pfk. And inside they tell me that no one has seen my order so I have to wait for them to prepare it... then they give me my order 15 minutes later and I check everything inside. I notice that the sauce that I paid for in excess is not inside so I inform the cashier but they insist in front of everyone that no, I did not have sauce on my bill. She shows me the said invoice, but whats funniest, the big sauce was indeed registered! So she gave it to me and told me to order doordash next time to prevent you from being angry! Wow pitiful service!

Pitiful service more than 30 minutes of waiting, the employee just kept talking

They said they were preparing the food and it was going to take 20 minutes and it was 40, thats crazy. Customer service was very bad. The place looked very dirty.

Much too expensive for the size of the chicken, the fries turned out soggy and the popcorn chicken was too stiff so probably need to be reheated Not worth the price at all No more pfk for us!

Worst service in Victoriaville they didnt deliver my complete order I came back 6 minutes later to claim what I was missing and the cashier didnt even check and refused to refund me or give me what was missing, I could say they practically stole my money.

Super good service

Very good service, smile and very kind person who took the order, great team and very clean place.... 5

Ive been there twice and Ive left both times!! 1st time no one came to see us after 5 minutes, 2nd time the chicken was frozen and they didnt want to cook it !!

We wont be returning to KFC for a long, long time, or ever. Sticky undercooked chicken The disgusting sauce, not brown, rather gray Fries acceptable To say, there was only the salad which was passable Very disappointed with our first time

Never answers the drive-thru, average wait of 30 minutes inside at all times

Chicken not completely cooked, fries date from the last century. And that s when we respond to you. Waiting 30 minutes at the drive-thru while we are there ONLY car....

Very clean and excellent service.

Getting smaller and more expensive

I hadnt eaten pfk in 11 years and remembered why greasy chicken, dry salad and canned corn

Degeulasse

Very long, missing chicken?? 45 minutes

Sometimes you have to have fun, even if it blocks your arteries. And for once Didnt wait 30 minutes

The service is just pitiful. No one greets you, it took 10 minutes before someone took my order at the counter. I even tried to call to come and serve me and they dont even answer the phone!!! They complain about customers and the cashier stays behind watching the cooks work instead of welcoming people. No manners and a stupid look to boot..

I waited in front of the cash register and heard people chatting but no service........hahahah afterwards we will wonder why people go to eat elsewhere. 4:35 p.m.

Since we moved here, its finally been real pfk. Well salty and good in yeule. Hahaha Its still junk food but Maudi its good. !!!

Il font le service au volant quand ca leur chante, il nont jamais ou presque de salade de macaroni, chaque fois je suis aller la caissière navait jamais de sourire. Ca répond jamais au door dash sa ferme la tablette au lieux de mettre tout simplement le resto en pause sur leur tablette door dash fac ont attend comme des cave la confirmation de la commande.

Big 0 wait very long it tells you 7-8 minutes then you wait almost an hour at the drive-thru

Services leaves much to be desired, I am told to take any bag on the counter that is the same thing without even checking anything if I had a particular request I might not have it but even here I am not sure he would have done it. This is what happened to me. I dont receive what I asked for, they tell me after I receive my order and after I go to pay that its not possible to change it but just before the checkout its possible that there is no problem. the cook talks to me badly even if I say something he is defensive but on the other hand the cashier who is very nice who apologizes for her mistake and who feels bad about the situation. And whats more, the chicken isnt good. After reading the comments I am not surprised.

Nothing to say, very good in the belly!

Beautiful little PFK, fast service and good chicken!

It has a very good price, cheaper than this one in Thetford Mines, the prices have skyrocketed

Very poor service, cheeky cook and order error in over 35 minutes of waiting. Very disappointed

Drive-thru service still out of service

Really sad place, no service, the cashier gave 6 orders before telling me that half of the business was really sad, it was much better than the old one

The only two times I went, there was an error in my orders (missing items). Cold food straight from the kitchen. Personal with an unpleasant attitude. In short, the star is for the building because it has a modern style.

The best location very well located next to an SQDC

Service is normal ^^ the lack of staff has a lot to do with it, but France provides excellent service and a good job. :)

Always clean and great service every time Vegetarian options: Theres a plant-based sandwich Parking: There is plenty of room to park Kid-friendliness: There are high chairs for children

It was good but nothing more

Parking: super parking Kid-friendliness: super facile à manger Wheelchair accessibility: oui très bien

Chicken is so expensive and sometimes overcooked

It was bland. Not cooked enough and not to mention the popcorn chicken really tasted like before... it had a marshmallow texture... nothing to eat.

Much too expensive

Excellent and quick to eat!!

The chicken is raw

Too expensive, 2 pieces (1 leg cut in 2) $10

They missed the batch of pepsi... there was no more chicken or bread. Really disappointed...

Cool thank you very much

Very disappointed because it was dinner time 11:45 a.m. Monday and the fries and the Monday special were lukewarm and also under my bread a little hair stuck to the paper. At the old place I was always satisfied with the meal.

Dirty restaurant. Very very disappointing chicken. No coleslaw. Disappointing service....

Delicious

Very slow service...

I havent eaten PFK for over 10 years....5 out of 10 for rating

Good meal, but sometimes its not as good or too fatty, depending on the day. Sauce that sometimes tastes like water. Otherwise the employees are nice.

Found cockroaches when I went to the toilet.

The waitresses are very cheerful and provide very good service.

Loved the small lunches sold (with coupon). First time there popcorn chicken and chicken sticks.

Ive been there 3 times and the 3 times the service was mediocre, whether it was a Monday evening or a Saturday lunchtime, it was the same thing, we waited a very long time before being served and receiving our order, the chicken was really dry. Why do we now have to pay for salad??? Before we took a family barrel and everything came with it... Really expensive.

Terrible service, there is racism in this place, if you dont speak French they dont want to serve you... The truth is, everything is bad here

RACISM in its maximum splendor, super bad service, rude, late and I repeat, very rude and very racist, from the moment you enter until they give you the food they are derogatory.

I love PFK in general. The food at this branch is normally good. Today I was very disappointed. I ordered 2 sandwiches of the day and a fries. Very good fries. There was no salad in the sandwiches. Bread, chicken, mayo... very ordinary. Obviously I couldnt go back it was my dinner hour. I was the only customer when I ordered. Its hard to give a good service rating in this weather.. the staff was friendly but frankly you have 2 sandwiches to make and you forget the salad in both.. not very good.

The very racist cashier

Correct, but you should definitely NOT be in a hurry! Go get some for dinner... the wait time was over 1 hour to receive and complete the order.

It takes a really long time to be served in the contoire

More than 20 minutes of waiting for a chicken sandwich and the bread was cold. Place quite small if you wanted to eat there. Limited place to wait for food.

We went on a Saturday. The service was good. We didnt wait long. Everything was hot, the food wasnt too greasy. The overall experience was good. I was scared with the bad comments, but I dont really understand why there were bad comments.

We didnt wait. Everything was hot. It was good. Kid-friendliness: High chair

No music. Slower serving lettuce

Never again super fang chicken 1/2 inch thick 1 inch in total with the bread and it was overcooked and too hard not edible in the trash!!! Tk

Great lack of staff, its still pfk but when you are 2nd in line and it takes 15 minutes to take the order its not normal. Several customers turn around because it takes too long. This happens every time during rush hour. Otherwise the rest is fine, its still pfk chicken the way we like it.

Unbelievable to be bad like that, every time the girl is there tonight, you are 100% guaranteed to have mediocre service, the guy in the kitchen manages to take out 4 orders while she is lost for a while. serve only one.

C long to order at the car

The cashier stubbornly refuses to put a sauce with the 4 piece meal even though it is clearly written on the coupons, 4 piece, sauce and drink, what incompetence!

I got three packages of breaded bones. All on a service that could be described as deficient to be polite.

Absolutely horrible poor service poor treatment of customers and highly disrespectful employees.. Their customer attitude is strongly to be reviewed

As always, the colonels unifying and delicious side made it possible to have a good time with colleagues.

Its a good PFK, the chicken is crispier than in Drummondville.

Arriving at 8:30 p.m. and no one comes to serve us, even an employee comes to say hello and goes back as if we werent there

Humberger crispy chicken lettuce mayo. I would have liked to have cheese and tomatoes in it. It would have been even better.

Clean restaurant Correct service, but lack of information when ordering which causes dissatisfaction. Plus sometimes haughty waiter Beautiful decor

45 min wait

I placed an order 2 hours ago and still told it will be ready in 20 minutes

40 minutes of waiting while my partner was served after 10 minutes. I still wasnt served when she was finished. I requested a refund. I was not entitled to the slightest apology. Pathetic.

We are looking for pieces of white chicken and the thigh drumsticks are bigger than the others ????????

The manager doesnt know how to properly manage her business! Its been 25 minutes since we arrived and we still havent been served or apologized for the delay. The waiting line went all the way outside and she didnt even take the time to serve anyone at the counter. She was only doing the drive-thru. Once there, close your dining room. Additionally, when responding to customers, she was stupid and impatient. Even if you have a bad day, its not up to customers to suffer from such poor service. 55 minutes is way too long

Very very slow service, error in the order and too fatty for my taste!!! Employees should be faster pandemic or not!!

Atrocious service lack of product on a Friday 5:30 a.m. gave us the wrong order and I took the trouble to repeat 3 times to be sure very disappointed as the first time

The employees have no politeness The service is slow and long

Im not the type to be a whiner but Ive been in the drive-thru order line for 45 minutes, I ordered 35 minutes ago and nothings moving.

What can I say.... hot liquor, without gas, a very poorly thought out drive-thru order and pfk sauce as clear as water. First and last visit.

Its the first time Ive been there and the last, its not clean in the kitchen, the trash is overflowing and the stove is running on it and about 20 minutes of waiting at the drive-thru.

Super good chicken

Excellent service for the staff there on a Saturday evening at 6 p.m.

Very good but very average service

For excellent meals

the new restaurant is very clean and the chicken is better than in the old restaurant. the only problem is the wait which is too long to see 15-20min and more and once I ordered a chicken sandwich and it was already cold because of the wait

Very long drive-thru 25 minutes to wait at the drive-thru for anything

Several items on the menu were not available, I had to go to the A&W to complete my meal... In addition, the atmosphere was very uncomfortable due to the staff who shouted at each other openly despite the presence of customers. I dont recommend anyone to go there. Certainly one of the worst experiences in a fast food chain

Really poor service, in addition to the much too long waiting time!

Weve been waiting at the drive-thru for 45 minutes!! Very disappointed with the service!

The service is very slow, 35 minutes to receive fast food is quite ordinary! They were out of corn and potato salad, Im surprised they had chicken at this point...

Self-ordering is a most unpleasant experience. Who was the genius who thought of putting the speakers/microphones 10 inches from the floor? 40 minutes of waiting before getting my order... 1st and last time!

Take-out service 50 minutes and the meal was cold, I was really disappointed

Its very good

Error in order.

Precisely 1h01min for self-ordering. At the window, they asked me for my order 4 times, closing the window in my face each time! The employees are pressed together on the counter, laughing and tickling each other... while I wait. I am offered a liquor to apologize for the delay... which is half full. I tried twice to request a refund, but I was ignored. The food was of good quality.... luckily.... because the service was more than mediocre.

To all those who give their opinions here I wanted to inform you that on your receipt, there is a survey address which in my opinion is better than here because it goes directly to the company: pfkecoute.ca I dare to hope that it will give PFK a helping hand because its been sad since they opened...

Really disappointed it was not chicken but chicks almost no fries we are really disappointed I dont recommend it to anyone

Vrm slow as service no interest in wanting to work a lot of fault in the orders and dining room vrm serious room there is work to be done

The lady ordering is very stupid with the customers and the benches and tables are not washed

Dont go to the drive-thru, I went 3 times, all three times I didnt have any utensils to eat my macaroni salad, plus I never got my cookie that came with the box all three times, Last time I didnt even have any liquor so I had to knock on the window. The three times I wanted to order a spicy sandwich I didnt get it once, they dont understand anything, the microphone is almost down. 0/10

Anything!!! I went on a Sunday. Only young people, normal since its the weekend. VERY bad service. One of the employees laughed in my face when I brought back my order because it wasnt what I asked for. Then, I ask for mayo, $0.35 for a little shot but we have ketchup on the other hand....ok...they sell their mayo but give away their ketchup. No professionalism, its a party...

1 car before us and its been more than 25 minutes waiting, that doesnt make sense... they have to do something to improve the service otherwise they will close....

Very disappointed the employees mixed it up like a card game and in addition the pieces of chicken were all very small last time I went there

Very above the chicken was dry and they put a drumstick and practically just wings the pieces are smaller than before and the price goes up for the corn salad he had some but no vinaigrette in any case I will go back again

Great service! The staff is very welcoming and the menu is well stocked. The chicken burgers were excellent. I recommend!

Not good attitude on the people the one guy there

Good chicken but always very long wait (probably staff shortage), the soft drink fountain has been out of order for at least a month and a half and the one we served is lukewarm. Ive already had my fountain drink replaced with a can but today I was refused it on the pretext that they didnt do it and that they didnt have any while the Soor Dash left with cans ...

No coffee at this restaurant and chicken a little too fatty. Its been a long time since I had dinner there, I wont be going back any time soon

I ordered this evening with doordash pohr an order of more than $30 it was really cheap like chicken 3 mini chicken Vakt ask for macsroni salad received with cabbage, ordered popcorn chicken never received and not able to join for avokr this evening. Not too good the service this wwwkend. Really disappointed with the order should have ordered elsewhere for the price it cost me and what I received

Unfortunately I was really looking forward to tasting the new pfk victoriaville and what a disappointment cold chicken, breading and limp fries. Lack of products. In my order I had to return so as not to have the salads I ordered. I hope they will make efforts to strengthen the restaurant because it will replant....

New location... clean and well lit, there was a new employee in training who, despite her inexperience, was very kind and motivated... well done!!! As usual the chicken is very good, nothing to complain about, a fresh guilty pleasure!!! Not ideal for the stomach but so good!!!

Overcooked chicken with no taste sauce and no white chicken on 18 pieces

Not very clean, the tables and I was the only customer there, glass of the doors also full of greasy fingers, but it was good

Really unprofessional service, the employees shout at each other behind the counter, one of them keeps repeating to the many customers that it is not an hour to arrive at the restaurant since it has already started closing, the 3/4 of the items on the menu cannot be ordered since he doesnt want to do any more by the end of his shift.. if you are not able to work in the public, you can go back and wait your check honestly it will make me happy to pay you each time month with my taxes. Honestly, from a customer who has just eaten a completely disgusting and already cold meal in the car (and when I ask for no pickles, its because I dont want them in my sandwich)

The good taste of crispy chicken, well that doesnt exist anymore!

Null

REALLY DISAPPOINTED, THERES JUST CURSED CHICKEN IN THIS RESTAURANT, I WANTED TO EAT A GOOD STEAK

Excellent, good service

Very cold and he gives a survey to fill out so while eating I fill out the survey I note that the menu of the boxes which was at 5 dollars is not displayed the lady who loses my order tells me that they are now at 7$ and I dont understand why which are no longer displayed I continue to fill out the survey and suddenly an individual comes from behind the counter and starts to whine at me, it was no business, ultimately my partner left and I too without finishing our meal if he would have at least 5 stars it deserves it I do not recommend this place to anyone who wants to eat there a ti can further it has a much better a&w

I wrote this review 7 months ago but it has disappeared. Here it is again: Great. PFK quite clean. Toilets in good condition. Kind and efficient employee. She responds well and gives detailed information. I served well.

Drive-thru close

Great improvement since they relocated to Jutras Boulevard.

The brownies are disgusting I had shit for two weeks it kept coming out with water and my seals were a greenish color I dont recommend these restaurants

The cashier constantly tried to make the bill more expensive. Intentional errors in ordering and unnecessary extras to void discounts. The fries tasted like mold... First and last time...

The brownie is just delicious! My intestines are doing wonderfully!

Like many places, unfortunately it has decreased a lot in quality and service and the prices have really increased.

Before they moved it was great. Now that they have moved, I dont know if its a new owner or the chicken is too expensive, but its been twice that Ive been left with family barrels with nothing in them... they look like parts of chicks. How do you want to get value for your money when 3/4 of your pieces are wing tips.... I dont recommend!

Undercooked chicken, limp fries, not very good. On the other hand, the person serving was pleasant.

The chicken here is as good as when the first PFK opened in Quebec. Parking: Free parking in front of the restaurant Wheelchair accessibility: The parking lot and restaurant entrance are wheelchair accessible

This Tuesday, October 18, I had a 3 piece chicken combo menu. I was served by a girl of around 15 who told me that there was no drink because the machine was broken. Okay! She offers me a salad instead, I politely refuse because I dont like it. I take a sauce instead and the bill goes from $9.99 to $13 + tax. I arrive home, it s after 8 p.m. I unpack my box, I put a little mayo, I take the fork and turn it a little, I see that a piece is missing. Tomorrow Im going back and if I dont get my way, Ill send in the police.

Very good service within the hour

Its not easy to have good service

The employees are different from each other a lack of choice of sauce they should have two sauces

High price for the size of the pieces. The poor cashier was the only one to do everything

To flee on Saturday the cashier attacked a young customer and a little boy around 12:30 in an extremely mean way and she didnt respect the order she was serving and cooking really this should change pitifully!! ! poorer service

After eating we felt sick. The food was not fresh and after making our order they waited 10 minutes before giving it to us. It was cold, the fries were soft, it was not edible.

Very unhappy, we had a coupon for a 3 piece meal at $8.99+tx valid until January and they did not want to honor it, explaining that the price had gone up and charged us $9.59+tx. Its not much more, its not the amount thats the problem but its not what was announced. Plus there was barely any chicken under the breaded skin. So many calories for such a bad experience its shocking. It was our last time at PFK

Cold fries cold hamburger bun very disappointed