288 Main St, Wasaga Beach, ON L9Z 2N6, Canada
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Customer service was horrible! I went in to order a birthday cake and I asked the lady if she can write on the cake and she said yes that would be a 45 min wait. I said wow that is just insane and then once I complained she said she will have it done in 5 mins. I then asked her to write it in black and then she came back with the writing in green. She then said that was the only colour they had. I was livid! That is not what I wanted! I am so disappointed in the customer service I received at this location.
Rachel provided great customer service, genuinely made my day! And to top it off she made me an AMAZING blizzard! Will definitely be coming back!
Had a bad experience here twice. Spent $37.00 for runny ice cream. When I told the worker that my caramel sundae was melting, she said that the caramel sauce was melting it. She didn't offer to replace it. Costco does sundaes better. The blizzards have very little toppings added. Very boring. They skimp on everything. Don't expect to get proper Dairy Queen items at this location. The owner obviously isn't trying to impress.
Very mixed experiences here but, overall they tend to mix up orders and serve mostly runny ice cream. The staff are abrupt and rude. Sometimes you get lucky and get decent food but it’s a 1:10 ratio. They need new management.
Pricing was surprisingly reasonable for 2 burgers, 2 ice creams, and their new pretzels. Spent about $12 a person. Customer service was very friendly. The food was prepared quickly. The burgers were served still hot, and the ice cream was still cold. Their burgers are 100% beef and definitely underrated.
Went on a busy hot day…and I can see the staff was well trained after how they managed too many orders at a time… fast and best service of Wasaga dairy queen…
I was sent here for my lady on a pregnancy craving mission - the staff were very kind and made sure everything was perfect so momma and baby were very happy when I brought the food back home. Thank you very much for making our day and for your wonderful kindness towards a stranger. All the best to you all!
It's so expensive to buy anything from here now. Today I asked for a small dipped cone, it was over $5.00. I ended up getting the $8.00 meal deal which came with a sundae. That's the only thing that's reasonably priced. Can't see us going here very often anymore, sorry. There's a lot of seniors living here on fixed income. Be reasonable.
Really good and very HOT.. Love the icecream cheeseburgers*
Always liked their chocolate covered cones. Easy in & out drive thru
Good grill and ice cream options
Love this dairy queen every time we come to wasaga beach
Clean friendly staff, great location for a better food
As an Ice cream place , the food is surprisingly good.
Ice creme was great
Good place for a quick dessert.
Rachel was a star serving me today! She was super friendly to me and the other guests and even gave me a lil extra in my blizzard!!
Fast customer service with hygienic environment I bought chocolate brownie extreme blizzard cake.. which was so delicious the chocolate inside it was superb Wheelchair accessibility: Available
Took over 30 min to get a small blizzard and a water when no other people were lined up ahead of us, the lady brought out the blizzard made it wrong said she would be back and never remade it aswell the young lady working cash was extremely disrespectful when politely asked to make our order after 30 min of waiting as someone who works in retail i understand to an extent but was very disappointed by the employees behaviour at the wasaga location
The place is really great and excellent service. The staff is friendly had a great time.
Good food, but like any typical fast food place
Who doesnt like ice cream
We had Blizzards, Sunday Cake and Dipped Icecream. Excellent.
I always thought just ice cream at Dairy Queen. Finally, i tried a mushroom cheese burger today. It was delicious. I now will add Diary Queen to my list of places to have a burger meal at.
Tasty food and I tried the cupfection that was also great. Good customer service.
Yummy
The person at the drive through window literally didn t understand one thing I said correctly. Kept getting my order wrong. Then gave me a blizzard with ice cream all over the cup no lid.
Not the banana split servings I remember but the 2 for $6 menu was a bonus!
Twice now we have ordered blizzards through DoorDash and received at least one wrong blizzard per order. Ordered a smarties cookie dough collision, they forget the cookie dough which is literally in the name. The second time, we ordered a Royal Oreo with skor added (which is more expensive than a regular blizzard) and they gave us plain Rolo. Doordash refunded us some money (over DQ s mistake) but not enough to and re-order the blizzard and hopefully get the right one the second time. Just poor service. Don t order from here unless you want to be disappointed.
I usually don t post my comments, but for them i could not resist myself.Great customer service and very tasty food Also staff is very friendly
Great service, Friendly staff and really good food taste.
Very nice staffs!! The cake that I bought for my brother s wedding is lovely!
Great service !
They must have airheads working Why do you even ask what salad dressing I want if you give me nothing in the bag? Do you job right or dont work in fast food
Kevin served us tonight in the drive through and made our experience wonderful and full of laughter! Definitely an asset to the dq team
Tried to purchase a cake, staff walked by 3 times and not acknowledge counter clients. Pathetic and not customer friendly
Service is as quick as can be with the number of tourists during the summer. Staff are always friendly and polite. Wheelchair ramp and parking are easily accessed.
updated their hours 6 days ago saying theyd be open until 10pm 7 days a week, so i show up at 9:15pm and theyre closed. this is the second time this has happened and of course the staff never even say sorry lol
We went through the drive thru yesterday and the service from Kevin was immaculate! He really brightened our day in the few short minutes we were there. Star employee for sure. Great job Kevin, keep being you!
Called for a custom cake and they said they couldnt help me, so Stayner got my business :)
The milkshake was great, the drive thru seemed a little busy, so we waited about 12 minutes to put in our order. There really is no atmosphere here, we stood in the empty area, waited to put in out order while another two customers did the same. Like many of the businesses in the area, if there is single vehicle in the drive thru, customers physically standing inside become a low priority.
VERY disappointed, ordered 2 chicken finger meals, (only car in drive thru) waited 15 minutes, during that time, was told the server was down to accept my gift card scrambled for cash, then put $5.00 on debit. (Total was $28). Finally got the meal, NO drinks. Waited another 5-7 minutes for someone to return to the window (now 3cars behind us) reminded we never got out drinks, when given the drinks, cups were soaked with drips of pop all over the outside. Frustrated, food getting cold, we drove away. Parked at the beach, NO FORKS! Dipping sauce comes with the meal, got a PACKET OF SALAD DRESSING! How do you dip fingers in a salad dressing packet! No napkins! The chicken was coated with the saucy bbq honey sauce, to say it was a very messy meal was an understatement. I m not convinced the gift card server wasn t working. Brand new card better still have $25 on it
Logan served me my food promptly and I was very impressed.
Went through the drive through and waited 15 minutes only to be told I had to wait longer. I asked for my money back and went elsewhere. If you have a drive through, the service should be quicker.
Get more people. Too long wait.
Food is always amazing at Dairy Queen and its always nice and clean, unlike a lot of other places.
Had the Backyard Ranch double burger. Uh, wow! Really good! Now full disclosure, I was ravenously hungry and scarfed it down fast, but it was good!
Dont go here expecting fast service. Food is great place is clean staff are friendly but its small inside. The drive through is the slowest in town
Service was fast Food was was good Food
Blizzards are always a must Parking: N/A Kid-friendliness: N/A
Thanks Megan for superb customer service. Looking forward to enjoying my blizzard birthday cake
You can never go wrong with DQ.
I ordered online with skip the dishes and every time I order my drinks missing and other items can you train your employees to read a Receipt properly
good customer service
Freshly made burgers
Love Dairy Queen
Friendly staff - great food! The burgers and chicken strips were delicious. Edit - 3 years later and the service is still excellent! Kevin, the shift supervisor was hilarious and made ordering fun! Highly recommend this Wasaga Beach location. Food : 5/5 |
Just finished visiting. The drive through had some issues (it was raining). Waited two car lengths and still heard no one speak and wasn t able to place my order. Waiting in the drive through line up and attempted to place my order at the window. The manager was incredibly hostile and dismissive. At first, she refused to take my family s order. Then she cursed at me. She finally agreed to take the order but rushed through and the ice creams were not what they should have been. This was an incredibly disappointing experience for someone who has been coming here for years upon years. @DQ Canada, perhaps you should revisit the standards of your management program. Very, very disappointing.
Went their Monday August 14th, @5:30 just thought a nice 4 piece strip would be a treat for a change. No one answered the Drive Thru speaker, the meal ( gotta say)wasnt a meal, they had apparently been saving a few french fries in the fry screen that should have been thrown away (cold and burnt ends) as for the quantity, well I dont know why the gravy was separate, there was plenty of room in the box with the 10 fries I receved
Horrible. Take my advice, its like timmies drive through, thats what they cater to. To go in the place!!! horrible service
Very good food.
My blizzard was melted as the girl was handing it to me
Very good customer service , staff is always very friendly and helpful.
Best place for food and ice cream, very friendly staff!!
Friendly staff. Clean surroundings. Efficient service.
If I could give more stars for service I would excellent. Served to the Table I was at with my boy and husband. Great tasting food.
Nice food and really great customer service.
Best place to visit with great service, food was great and fresh!
good service and great food must visit
Dairy Queen is sure to satisfy your sweet tooth cravings with its impeccable quality and unparalleled taste. Must visit here once.
Excellent staff . Must visit here
Great place for fresh food and cakes.
Everyone is always super nice!! Great service and food is ready quickly which is amazing !!
This Dairy Queen never disappoints! The cleanliness, quick service, and tasty treats make it a favorite stop for my family. Cant get enough of their Blizzard creations!
Clean, friendly, and delicious! This Dairy Queen sets the standard for exceptional service and tasty treats. The variety of flavors and toppings make it a paradise for ice cream lovers
Absolutely horrible experience I ordered off Uber eats got the wrong ice cream went back to switch it and staff were so rude the re spun my old blizzard and tried to give me back a melted one then took 3 more tries to make my right one not impressed spend over 150 a week there I will start driving to collingwood instead
Great service
The worker Max Bertin is amazing. Good service, friendly, and hard working. He made me an amazing burger and it was so good. Give this man a rase or something.
Went to get some blizzards for the family on a beautiful Sunday evening. Super busy drive thru so we decided to go inside. Service was amazing even though the line was crazy, staff were so kind and caring. Unfortunately, one lady came in and verbally abused the staff at cash who were doing their best and being very efficient. All because she wanted her cake written on right there and then and because she had to wait a moment (which the staff explained very clearly and politely), so then, she started insulting them. My group and another very kind customer stood up for the amazing cashier. Staff at Dairy Queen Wasaga Beach, we told you at the time but we want to say it again, you are AWESOME, you are doing your best and deserve complete respect! You guys are killing it!
I love me my flamethrower burger. Staff is super friendly. Wait times are hit and miss.
Expensive for what you get. About 70$ to feed 4. Ill not be filling out your survey. Busy making money to pay your higher prices.
Dilly bars mannn
Have had nothing but great icecream treats here. Banana splits are amazing every time. The wait time in the drive thru is a bit ridiculous but thats normal for all dairy Queen restaurants.
We always visit the location when we go to the beaches. Courteous staff and not very crowded.
The saying wheres the beef.. NOW where is the ice cream in the banana spits
DQ is always delicious. Great service.
Emma B was very helpful and kind she was amazing she s a great addition to the team
Kid-friendliness: Dairy queen is meant for kids
Picked up ice cream birthday cake. My daughters favourite.
My#1
Love everything I ate and helpful and friendly staff.
Friendly service and fast through the drive-thru. This location uses the DQ app and always a nice treat after a day at the beach.
Very busy and slow on long weekends but worth the wait when its hot!
This was a nice location in wasaga but be warned it gets packed so keep your patience and be kind to the CSRs as they do a great job getting your treats ready! Love the peanut buster parfait!
Delicious food and great service
Recently I have been buying Blizzard ice-cream from Dairy Queen again after having strictly sticking to McFlurries from McDonalds. Formerly DQ *ice-cream had been flavourless, tasting like sugary crushed ice. Whereas the soft serve at McDonalds tastes, and still does. Like it is real ice-cream, which it is clearly not. But at least they attempt to replicate the taste and texture as well as adding vanilla flavour. So, recently a coworkers of mine had recommended the new Cotton Candy Blizzard. So I decided to try one a few weeks back. And not only is the Cotton Candy flavour top notch, as I am not a fan of the chocolate type flavours. The new formulation for Dairy Queen soft serve now has a VERY pleasant rich texture and now has something me real flavour to it as well. Tastes like vanilla as well. So now, with the cost of a large Blizzard being only a few dollars more than a McFlurrie and twice the size. And the options at DQ are not limited to the three types offered at my previous fast food ice-cream provider. I have been passing through the drive thru here about once per week and happily enjoying my Cotton Candy Blizzard after a day of work or in an afternoon around town on a day off. The employees here are quick and pleasant. Even when I find myself in a line up behind a few other cars, I still make it through in roughly the same amount of time anyway. So as long as DQ keeps up their current soft serve quality and the customer service stays at the bar they have set themselves at. I will continue to be a regular customer buying my artificial dairy product vice at a quality point which I am delighted with. Five stars as this location has seriously stepped up their game.
Kevin at the drive thru was so awesome! He was so energetic, personable, funny, and welcoming to customers!! WE LOVE YOU KEVIN
Best customer experience ever! Kevin was the absolute best and he was very funny and kind.
Busy store but fast service.
Not enough hot fudge on our Sundays!
Burgers are delicious!!! Definitely be back
Was in Wasaga Beach on that weekend , just visiting the area. With friends and family. We all decided to stop at Dairy Queen for Ice cream . Clean location and friendly and good service. When we are back in the loca areal will definitely stop in again.
The service here is not good at all. Almost every time I walk into this DQ to make an order, they either mess it up or take too long. I walked in a bit ago and I sat there with my family for a whole 10 minutes, as workers walked by and looked us in the eyes not providing us with service. The food is always well done, however, the employees (almost all teenagers) chat and aren t prioritizing your meal.
3 years ago I gave this restaurant 5 stars now in the summer of 2022 I d have a hard time giving them a 2 went 3 times this summer and not once did they get the order right! They don t understand what no mayonnaise means!
It was a long weekend...however long wait in drive thru and our pumpkin pie blizzard and skor blizzard which was supposed to be coffee crisp blizzard were melted and not served upside down as they were melted. Like soupy. Did not complain as it was a long wait and didnt want to get anouther soupy blizzard. Good news is we wont be craving DQ for a treat anytime soon. We also ordered a dilly bar which was melted as well. I think our order sat on the counter while we were waiting a long time in drive thru.
good quick lunch
Walked in for dinner with my husbsnd, I had to ask if anyone was working here out loud as multiple times staff just walked by us standing at the counter without even an ounce of acknowledgement, like no one thought to ask us what wed like to order, yet we could see a couple standing around, honestly they need some form of mature management there to show them what customer service is. We were gonna eat in but decided to leave, food was ok but wont return.
The Blizzard was very yummy, how ever the drive though staff was not friendly or even said hello when paying for are 2 Items.
Always a pleasure visiting this location
Great location and quick service.
Had a double burger and fries would have again
Food was sub par, especially for the super overpriced menu burger king has way more for about 4/5ths the price and actually tastes like meat although the ice cream is good 1/5
Very nice and patient and understanding staff, takes a bit of time to get food prepared but also very friendly service, always smiling and use very calm, relaxing tones. Strongly recommend coming here if you have a bad day
Great chocolate covered ice cream,...easy to park, take out, handy to beach 1.
Not much ice cream in there banana split
Your run of the mill sub par DQ. Wait times are horrendous drive thru could take 20+ minutes if lined up around the building.
It was good
Who does not like a good blizzard
Love theyre Strawberry Milkshakes, Banana Splits, ice cream Cakes, and Chicken Burgers
We ve been going here for a while now. Great service and always super fast. Even when the lineup is super long the wait is always short and very worth it. Always get exactly what I order and the kids love it too.
Typical DQ , it was ok, for a medium cone it was vety small, about size of mcdonalds cone .. price was 4.19 , but on a hot day goes down perfect , didnt even care about the size
The Mint/Chocolate Chip Blizzard is awesome!
The staff was nice and friendly but when you ask for nuts you pay extra and dont get a lot for what you pay for.
I was there 2 weeks ago, I wish I got the girls name that made my Blizzard. It was around 9:30pm. I dont usually have desert due to my diet, but let me tell you... She made it better than I wanted. Thank you everyone, keep up the awesome work!
The 8 dollar meal is the best I would say it has three chicken strips and a bunch of fries its sooo good
Its a dairy queen, not much to say. Decent. Employee was really cool
Great service, and friendly workers!
Couldnt find anything to eat late on a Sunday but the kitchen was still open here
The burger was...a foodgasm. First time trying it and definitely impressed
Just plain bad!
Great taste
Pricey but delicious
Friendly service and always appreciated when the staff do the Blizzard flip!
Long wait..
Original burger was microwaved. Went inside to get a new burger. Still not very good.
Good food, good service.
excellant hamburgers
Visiting Wasaga Beach for a few days and Dairy Queen was right next door. Went twice! Burger was great, and chocolate dipped ice cream cone for desert. Staff was nice.
Chispy chicken sandwich is awesome
Great service, I got a banana split that was really good. However they only had vanilla ice cream so any other ice cream flavors for banana split isnt possible....
The wife and I took the ATVs out for a rip stopped in for a ice cream cone great place to stop for a break. With covid in the mix the staff make you feel safe with a clean atmosphere and quick at serving you..
Nice and good staff
Last visit was extremely slow service. Waited in drive through line for 35 minutes after ordering. There were still two cars in front of me waiting. I left. Ill try again next month... :(
Always smiling and happy while serving Great foods and Ice Cream!
Great burger
Fast service through the drive thru. Hot food received and very friendly fellow at the service window.
Good food but screen to order was down when i went
First time there and was happily expressed. Food was delish. Staff so friendly
DQ is the best for ice cream, ice cream cake & a burger. Very reasonable priced. Thxs