Shelby's Legendary Shawarma - Waterloo in Waterloo

One of the worst shawrma i had in my life today uncooked and smelling very bad .

Fav new shawarma place!! went last night, great service very friendly staff

This ain t it. Tasted off! Also why is there so many fake reviews, a bunch of no message reviews. Super sketchy!

Shelby s has the best shawarma by far in the region. The owners are kind and they try their best to accommodate their customers.

Very nice experience

Akhand

it goods Parking: i loke it Food : 4/5 |

Good food Vegetarian options: Good food Food : 5/5 |

Truly the best in west!!!!!!!!!!!!! Vegetarian options: not interested in vegetarian Kid-friendliness: !!!

Vegetarian options: Legendary wrab and the legendary bowl are great Food

The food was amazing I had a shawarma poutine with the pistachio cake the poutine sauce was really good and matched the flavours well while the pistachio cake hit my sweet tooth well

Shelby Shawarma Place has truly mastered the art of combining classic comfort food with bold Middle Eastern flavors, and their shawarma poutine is a game-changer! The dish is a generous serving of crispy fries topped with perfectly spiced, tender shawarma meat, gooey cheese curds, and a flavorful gravy that ties it all together. The addition of garlic sauce and optional toppings like pickled turnips takes it to the next level. Every bite is a delightful mix of textures and flavors savory, creamy, and just a little tangy. The portion size is perfect for sharing (or indulging solo!), and the quality is outstanding. Pair it with one of their refreshing drinks, and you ve got a meal that s both satisfying and memorable. If you re a fan of creative comfort food, you must try the shawarma poutine at Shelby Shawarma Place. Highly recommended!

I have visited many other locations of Shelby s and been a fan of it, but this location is worst. They serve very less quantity of food compared to other Shelby s location. I would suggest the management to take off this location or make major changes. This is only a take out place, they don t have place for dine in. They do have few tables which are not cleaned and not maintained well. We visited this branch and I asked the employee for dine in, he s very rude and told a big No. The atmosphere is not good at all, it s not properly maintained. And finally there s no parking lol. One would prefer a spot with parking at-least during the winter.

Many options. Shelbys Shawarma is highly recommended. Like their food size. And their nice service is a big plus. Ill have to come back.

Had some bad food but never enough to write a review. The shawarma poutine or boutine on the menu is horrible taste and looks. Drenched in what tastes like barbecue sauce and garlic. When I say drenched this is not an overstatement it s literally soggy French fry soup. Beyond disappointed especially as a first time customer expecting legendary food

It took 30 mins and this is the third time this has happened

Amazing vibe very chill and low key and the flavours of the wrap wake you up cuz of how good it taste!

Tried Kunafa, was very delicious. Special thanks to Akhand Singh for hsi service. Enjoyed a lot! Food : 5/5

Akhand was there to help me and he was very helpful. And the food was delicious.

I have seen lot of marketing and advertisements in youtube for shelbys,I was eager to taste as a Shawarma lover .I am having it first time as it opened recently in waterloo. I have ordered legendary platter rice and fries with chicken and find it average taste wise.I observed below: -Lot of fat in chicken pieces -The size of chicken pieces is too large for a traditional shawarma -Humus was bit bitter Overall i did not get that aha moment at all while eating. The feedback is solely based on my experience.

Good shawarma, competitive with the best independent shops Ive been too, the wrap they use elevates it along with the flavors. I like the variety of options they have too. Dining in is a bit noisy and theres only like 3 tables though.

Too much hummus and oil, even when fresh it s soggy bread, making every bite feel mushy with the tasteless chicken to top it off. Cashier thought Add beef bacon means I want a beef bacon wrap The bottom part is all garlic and hummus, drenched in oil. Mozy s still the reigning shawarma champion!

Food was so good had an amazing experience definitely will go back!

Great Food!

Best Shawarma in Town.

Everyone is super friendly, the place is clean and the food is delicious! Service was amazing and food was mouthwatering delicious

Today we visited Shelbys in Waterloo and had an amazing experience! I ordered the Shawarma wrap, poutine, and drinks, and the taste was absolutely fantastic. The sauces were a highlight so delicious! A big thank you to the team for opening Shelbys in Waterloo, and it was a pleasure to meet the staff and the Shawarma man. Highly recommend!

We tried it on the opening day in Waterloo. The employees were very nice, and so was Shawarma Man!! The shawarma wraps tasted amazing. Great service. Definitely coming back for more.

Very friendly staff and even better shawarma. The house made wraps are so good!

Have been to this location three times, including tonight for their grand obening. They have really great service, and I have never been disappointed with the portion sizes, taste, etc. I have recently tried their tawook protein, and it was really good!! I recommend the legendary shawarma bowl so you have leftovers for later :)

Great customer service, quality is absolutely amazing!

I love the experience! I love the door guy!

Amazing falafel

Best service

I love the energy!

Sat best in Waterlo

Shelby s Shawarma??? So yummy!!

The traditional wrab is the best

Rajveer is the best

excellent food and service. definitely come again.

Food is fantastic and one of the workers Munir was very fun and welcoming Food

Nice staff

Very good top notch

The food was fresh and delicious!!!! Thank you Sonia for serving us great food. Food : 5/5

Got food poisoning and it tasted horrible when I was having it. Other shawarma places nearby like Osmows or Lazeez or Chefs or Sultans are farrr better.

Shelbys Legendary Shawarma offers delicious, well-seasoned shawarma with generous portions, friendly service, and a cozy atmosphere.

Living in Waterloo, I used to travel to Cambridge to get Shelbys wraps, poutine, and shawarma. Now that its in Waterloo, I m very glad it s closer! As a regular customer, I can say the food is juicy and delicious, with the perfect balance of garlic, a very good protein portion, and flavorful spices and toppings on each menu item. The customer service is always welcoming. There s often a crowd, so sometimes I have to wait a little longer, but it s worth it for my all-time favorite shawarma. Shelbys wrap is a must-try

The most delicious shawarma in the world is Shelby The team is made up of the best young men who work with lightness, activity and cleanliness. I wish you success and more brilliance Vegetarian options: Falafel

That was nice and quick I liked the shawarma burrito it was really delicious

I visited this place today, they were busy but still got my food on time and delicious.

Loved the shawarma poutine, absolutely flavourful and the portion size was nice. It was served fresh and i liked the quick service.

Absolutely loved my experience at Shelbys Shawarma! The food was outstanding and perfectly seasoned shawarma with fresh ingredients.

I really loved the food and service here.

Loved their service and food.

Friendly customer service and awesome taste

Very delicious and mouthwatering food. 100% recommended

The shawarma was bursting with flavor. I tried the chicken shawarma wrap, and the marinated chicken was perfectly grilled, served with fresh vegetables and garlic sauce that elevated the whole experience.

One of the best shawarma s in Waterloo, go and try if you haven t tried it yet. 5/5 stars in Food,service and atmosphere.

In Waterloo, I recently had the pleasure of dining at Shelby Shawarma, and the entire experience was wonderful. The cuisine is delicious, freshly prepared, and amply portioned. Its simply amazing. The chicken shawarma meal I sampled was brimming with real Middle Eastern spices in every mouthful. The hummus and garlic sauce were thick and creamy, providing the ideal accompaniment to the perfectly cooked, succulent, and tender chicken. The personnel at the restaurant is attentive and friendly, and the ambiance is warm and inviting. Their pleasure in the calibre of their cuisine and service is evident. Shelby Shawarma provides a great eating experience whether youre enjoying a quick snack or a full meal.

Delicious Shawarma and Friendly staff

Very delicious food ,Polite staff and quick service. Definitely Worth a try Food

First experience was so good

This is the best shawarma in Ontario

One of the best shawarma i have ever had. The bread was so fresh I wish I would have ordered a bigger one. Love the garlic and hot sauce.

Sitting arrangement is not that great but the food is awesome and the team is very friendly

Food is awesome. Have had same taste in Mississauga. Wrabs and bowls are the best and must try. The quantity, freshness of veggies and meat, and the cooking is optimum to ensure that tastebuds are savored. Even the sauces and blends are adequately used to ensure you get the same original SHELBYS signature taste. Well trained staff and customer service is dedicated.

Yummy

Nice place food too good tast very good

Great

Good place nice food very delicious shawrama staff is very good neat and clean

Good service and good food

Kid-friendliness: Amazing place and fabulous service. Food is Aunthentic and awesome. Food

This location is top notch in customer service and so many menu options. Foods are super great.

I recently visited Shellby s Shawarma and, as a vegetarian, I was impressed with their options. I tried the Halloumi Cheese Shawarma Wrap, and it was delicious. The halloumi was perfectly grilled, and the wrap was filled with fresh veggies and tasty sauces. The Shawarma Tikka Masala with Falafel was also a great choice the tikka masala had just the right amount of spice, and the falafel was crispy on the outside and soft on the inside. For dessert, the Traditional Kunafa was the perfect way to end the meal, with its sweet, cheesy flavor. Overall, Shellby s is a great place for vegetarians, offering flavorful, satisfying dishes. Highly recommended!

Sooo yummmy

Highly recommend, great atmosphere, great food.

Amazing hospitality & quick services: friendly prices Recommended Food

I love shawarma,and Shelby in Waterloo was great!the serving portions and taste was authentic.

I had a great experience with Shelby s Shawarma. I tried kunafa and biryani, these are very delicious and i love to eat them. I recommend others as well to try their food.

Ordered chicken wrap. Absolutely delicious.! Chicken was perfectly done And unlike other Shawarma places, they did not fill the wrap with sauces and other stuff. Everything was fresh and delicious. I also enjoyed the friendly atmosphere, and the person who waited on us. Excellent service.

Shelbys Legendary Shawarma truly lives up to its name! The shawarma was amazing, with authentic flavors that reminded me of shawarma from the Middle East juicy, perfectly spiced, and so delicious. The customer service was outstanding, the staff was incredibly friendly and welcoming, and a big shoutout to Nadeem Khan, who was incredibly helpful and made sure we had a great experience. The atmosphere was vibrant and clean, adding to the overall enjoyment. If youre looking for a fantastic shawarma spot, I totally recommend Shelbys you won t be disappointed!

Legendary failure!! Ordered 3 boutines, one shawarma bowl and a tikka masala shawarma. Where do I start: long wait times, untrained staff, managers standing around leading to cold rice, missing saj from shawarma tikka masala, soggy cold fries. Be warned, poutine has no cheese curds or gravy, it s fake. Basically you just get some pieces of chicken on rice or fries that have no flavour, the only flavour is the overwhelming sauce. There s nothing authentic about this food, fake advertising when they claim that they protect the culture. Worst shawarma I had in a long time.

Overrated

The food is horrible here compared to other locations. Every item I got was bad. Hopefully the boss goes in and fixes things

Received only half of my order. I ordered the legendary traditional Bites and only got the bites, my beverage and nothing else. Staff are friendly, but need to check orders before they hand out to customers. They are new location, so fingers crossed they will improve and I can update this rating

I went yesterday with my friend to try Shelbys, the food was cold, cashier was barely speaks English I had to repeat sentences, the order took more than 30 mins to get ready, I asked about a strah they said there no any, I will never try it again at this location.

I ordered a bowl, with fattoush salad and shish tawook chicken. The bowl was only half full. Meaning very little salad and 3 small pieces of chicken. Unfortunately it was also saturated in sauces so I couldnt even enjoy the fattoush. Other locations are much better. Maybe because they are newly opened, however $15 for my meal was way too much for what o received.

As a first time experience, straight up garbage place, these guys are the worst. They have absolutely the worst organization skills . As living in Waterloo for about 5 years, I would not recommend it. The HYPE is not worth it. I literally found plastic in my wrap as well. Rather go to a different location and try it again. HERE THEY WILL NEVER GET MY MONEY.

Almost inedible. Got the half cauliflower / half rice. Everything tasted burnt. Minimal sauce. Paid for extra pickles but hardly got a regular amount. I ve heard great things about Shelby s but this was very substandard. Would not recommend.

Wonderful environment with such fresh and delicious tasteful meal ! Do come with your family and let the good time grow.

Amazing food !!

Ordered a beef and lamb shawarma bowl and waited 30 mins for it to be prepared. Watched people come in and out with the same order, ordering after me and receiving before me. Second time this week waiting such a long time. Only after I mentioned that I waited for a long time they started to build my food. I understand there is a busy dinner rush with delivery services, however, you also have to prioritize customers in store. Food was cold when I got it and a little chewy; not sure if that s the temperature or texture of the beef and lamb. Still upset

Had tried various dishes out of the menu, all hsd different taste and sumstuous feel

The food is reasonable.

Very delicious food. Highly recommended

Ordered beef boutine and got fat plus small portion of beef boutine

I was SO excited to try this popular chain location but this was the WORST shawarma bowl wed ever had. The food was not fresh, chicken tasted disgusting and we couldnt even finish our meal. Had to toss it out.

Tasty food V good staff Must visit Food : 5/5

Pefect place for having Authentic shawarma! Highly recommended!

V yummy shawarmas! Must try guys

Perfect place to have the best food

food is acceptable, service is horrendous. expect to wait 30-40min on a single order in this location. My order was forgotten about and the manager insisted that it s coming.

Nice food, service and atmosphere

Recommended !!

Delicious food

Thats delicious food and services will never be forgotten.

I would say the wrap was great with the chicken and the lamb, but the legendary broutine was horrible, sauce was not great very underwhelming, Im a major shawarma lover ,I wouldnt say this is a top shawarma, but its not bad either

They have so good shawarma

Food was just oke. Me and my wife did not like the legendary shawarma bowl. Quantity was there. But costly and food was just oke

I ve ordered 3 shawarmas, they ve packed 2 and took 35 mins all together to get the food ready! The shawarma doesn t look as good as the Cambridge one, it was a great experience there and it tastes way better.

Good staff, akhenda

Food was amazing, had a paneer tikka with rice and Falafel. And notably, Akhand made amazing dish!!

Excellent food and service by Akhand.

I had a great experience at Shelbys Shawarma! The food was delicious, and Akhand provided outstanding service. Highly recommend trying their shawarma its packed with flavor!

Shelby s Legendary Shawarma is fantastic! The food is delicious, with every bite better than the last. They give you plenty, so you won t leave hungry. The best part of my visit was the amazing customer service from Akhand, he was so friendly and quick to make sure we had everything we needed. For a change met someone who cared so much about their customers. Definitely check this place out for great food and wonderful service!

Delicious Food and extraordinary care in services

After waiting 20 minutes for the package delivery, we were told that there was no order and it was canceled.

Great Shawarma and excellent service from Edwin, very welcoming!

I was a great fan of Shelby s but unfortunately we didn t have one in Kitchener so when I got an opportunity to have one from Windsor it was really Good I did enjoy it. Now when I got to go to the nearest and the newest one in Waterloo it was so bad I thought it was just for that day again I went with my friends again it was really bad they don t tell if they don t have hummus or not when I asked they said ohhh really sorry we don t have it today. It was done for the sake of doing it. I would not recommend Waterloo Shelby s to any one I would request to check on this and see what can be done to improve your standards.

Good food served quick and hot.

Best shawarma in town. I went there randomly but experience was so good. Not only the food was good but the service was amazing. Highly recommended.

Been to a few Shelbys and was super excited to visit the new Waterloo location. The staff are the friendliest and fastest team - will be back! Parking: Park on Regina, there are always spots!

Shelby s shwarma was something i always wanted to try. I went there during the afternoon. There wasn t many people so i assumed it would probably take around 5-10 minutes to prepare. Instead it took around 20-30 minutes for the food to be done. After that when i got the food, it was cold and tasteless. I ate inside the restaurant so I thought it would be hot and fresh but instead it was cold and lacking taste. I came out of this experience extremely disappointed especially when i was a fan of shelby s from the content he makes.

great food, great service, great place!!!

Ahh outstanding Everything is on peak Food

I had a really good experience at this Shelby s location! The food was really flavourful and the customer service was beyond my expectations. Will definitely be coming here again.

Thank you @Shaziya for suggesting me Shelbys...I loved their Kunafa and Tikka Masala...Overall its was very good experience...

I tried shelbys for the first time after it opened in my neighbourhood liked it overall.. quick service and good food.. thank you Shaziya for your service..

Have been a shelbys customer for long...they have just opened in my neighborhood...their tikka masala, bite box and onion ring poutine is amazing... special thanks to Shaziya for her friendly and quick service

They have very good poutine, and their traditional wrap is just amazing. Its a must-try if youre a poutine and shawarma lover. Thank you, Shaziya, for your quick service.

Thank you Shaziya for suggesting me what to have as I tried shelbys for the 1st time..I tried their traditional wrap and it was very good..will definitely visit again.

LOVE PLEASE COME HERE!!!!!! best food and service and atmosphere and i would chose the bacon halloumi wrap as my last meal ever. PLEASE TRY!!!!!!!

Great shawarma. Edvin helped us to order the best shawarma and he makes the best shawarma bowl as well.

Tik tok fame isn t the only reason of their success. Fantastic food. Best Shawarma in the wlu area. One complaint is the wait times can be 40+ minutes even when no one is in the restaurant.

Visited this place and ordered their legendary shawarma and boutine, it was delicious. quantity of the food was literally satisfying.

Shi fekher 3l 2ekher Parking: Free parking Food : 5/5 |

Yesterday, I went to Shelbys at Waterloo. Food was delicious and fresh. Staff was very polite and helpful.

I really liked the food and especially customer service was really good

Always wanted Shelby to be in Waterloo Lived upto expectations Food

As a shawarma lover I was ecstatic to try the latest addition to Waterloos already strong roster - and it did not disappoint! I went for the chicken shawarma bowl and was very pleased by the chicken quality and the number of toppings. The bread is delicious and made fresh to order. Placing your order is easy using the tablets and although often busy, the food comes relatively quick. Seating inside is limited, so I have always chosen to take my food to go.

Amazing food and huge portions!

We ordered Legendary Fries Boutine and Legendary Shawarma bowl last night. Food was delicious, very flavourful without being overwhelming. The sauces were on point. Jazakillah khayr May Allah SWT put lots of barakah in your work. Ameen summa ameen

Great service by akhand, loved the service.

Got a great service by the attendant Akhand Singh present at the location. He was very polite and was very helpful placing my order. It was my first time and he helped me decide what to eat and prepared my order with utmost passion.

Great service by Akhand Singh he suggested us to have Kunafa.

Best halal Middle Eastern food in town with food options around the world . Great concept. Dietary restrictions: Halal

Pretty nice Shawarma

We dine in at this place because my son love the poutine shawarma mixed. Unfortunately my son doesn t like it because they have used the old fries in poutine and the taste is off. We wasted our money for this place. We will take the Shelby s shawarma at the Cambridge location next time.

Best chicken Shawarma wrap I ve ever had

Had a great experience l! The food was, flavorful, and exactly what I was craving. Special shoutout to Mohit for his excellent service he was friendly, attentive, and made sure everything was perfect. Definitely coming back soon!

I appreciate the amazing staff and their exceptional quality of service. The team is friendly and attentive, and I had a great experience. I would highly recommend trying Shelbys Special Wrap Shawarma. Its delicious, perfectly seasoned, and truly stands out.

Amazing customer service and the best shawarma in the whole of canada! Fresh tight and right ! Food

Wonderful service appreciated Dietary restrictions: Great service Food : 5/5 |

I don t usually complain about food but it tasted really bad (and I am middle eastern). I had the legendary mixed shawerma bowl with rice and fattoush. First I couldn t really tell the difference between the chicken and beef which was a disappointment. Something (probably hummus) had a weird aftertaste and it was added directly on the meat so I couldn t even separate it. The rice was bland and I threw half of it out because it didn t taste good. Overall, i am not sure I would give this place a 2nd chance.

Za best chicken sandwich ever had . Well done habibi

I m thrilled that Shelby s Shawarma has opened in Waterloo, conveniently located near the University of Waterloo, Wilfrid Laurier University, and Conestoga College. As someone who s been a regular at their London location, it s great to have my favorite shawarma spot close by again. I had the legendary chicken shawarma in a regular wrap, and as expected, it was absolutely delicious! The flavor, freshness, and care they put into their wraps truly set them apart. It s always a pleasure supporting a business that consistently delivers top-notch quality and taste. Beyond the amazing food, I also enjoy the personality of Shelby s the Shawarma Man Tik Toks are hilarious and such a fun way to brotect the culture (no ketchup on shawarmas, ever!). Looking forward to many more visits and continuing to support this fantastic establishment. Highly recommended to anyone in the area who hasn t tried it yet!

Sorry to say, but one of the worst Falafel wrap. I have ever had in my life. Bitter, just salt and looked dead. Hope other things are not as bad.

Amazing taste, wonderful service. The saaj is very tasty, even with just butter! Glad this is available now here in the city