Bamboo Restaurant in Welland
641 King St, Welland, ON L3B 3L5, Canada
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Been coming here for years, it’s my families favourite place to order from. Some dishes have changed a bit but that’s to be expected! I am very happy with the service I’ve received, will always return to bamboo!
I ordered Wonton Soup and it smelt and tasted funny. My Egg Rolls were really spicy like to much pepper. It reminded me tonight why l haven't ordered there in a long time.
Okay Service Horrible food, I got curry chicken with a side of Steam rice. It is awful the veggies are uncooked and the meat portion is very little. The rice is raw and burnt. I would never recommend this restaurant to anyone.....
First time ordering yesterday my goodness never again paid almost 50$ on a small meal that wasn't enough to feed 3 people and the taste wasn't good at all stop putting msg in the food shouldn't be adding more when the food already has MSG in it also the gravy was gone bad 😞
We order two General Tao chicken combo plates and when we opened our food it was disgusting and soggy. We took a bite and it was just breading with plum sauce. I only got 4 pieces of gross fatty chicken and my partner had a giant piece of pan crust in his rice. We called to let them know, and the man on the phone was incredibly rude and argumentative. He stated that's how he does things and if I don't like it go to the other guys and hung up on me. Bamboo used to be such a good, affordable place with a friendly family running it, not anymore. Needless to say, we won't be back.
I do not recommend! They don't put much effort to create a good dish. Like the cook is never actually made these. Grossed out. Save yourself a disappointment. Fried rice is good.
Do not order here. Hate to say it but this was such a waste of money and an embarrassing display of take out! I will follow up with pictures but we ordered dinner for 6 and here's how it went: The good: 1) fried rice was decent The bad: 1) Chicken balls were all dough 2) Egg rolls were flat and tasted old 3) chow mein was really "gooey" and had no real flavour 4) Honey Garlic spare ribs were a miserable excuse for meat 5) Breaded shrimp was very doughy and the vein wasn't removed...in my opinion this is disgusting. 6) Menu said that $70 before tax would get extra chicken balls or chicken wings...I assume breaded shrimp was given instead but it was gross. I hate to call out a restaurant like this but this is terrible. If you serve food to the public then you should take pride in it. Maybe my expectations are too high but if you think this is "good food" then you may be delusional. *maybe update the inside restaurant....it's falling apart. Tile coming off the floor place hasn't changed in 40 years.
Ordered $60 worth of food for delivery. The delivery took almost an hour to arrive. The sweet & sour spare ribs were raw when we bit into it, the meat was discolored and it had a gross smell. The shrimp pad thai and shrimp shanghai noodles smelt like raw fish when we opened the container; when we looked at the shrimp it was also not cooked. The only thing we tried to eat was the plain fried rice, which had no flavor and hard chunks of undercooked rice. About 10 minutes after eating the rice we all felt sick. I called the restaurant to ask for a refund, I told them they could send the driver back to pick up the food and give us back our cash. They refused to rectify the situation at all. They told me my only option was to come and pick up another set of sweet and sour ribs. When I told them driving wasn't an option they refused to do anything else. I understand times are hard for small businesses but I explained multiple times that the food was raw and if we consumed it we would be sick. I asked them multiple times to find a better solution for us and they refused to do anything. After 30 minutes on the phone I gave up. Luckily I checked the meat before I fed it to my child otherwise he would have been sick. Horrible service. Uncooked MEAT. Flavorless fried rice. Made us sick. Wouldn't recommend this place at all.
Prices match the meal, very poor.
I got charged 12.50 for small veg rice thare a scam not goin back there again
Most unhygienic, weirdest, tasteless and rude staff I ve ever seen in my life. Specially for Indians, please don t visit in this restaurant.
Our goto for Chinese cuisine. Never let down, always consistent.
We ordered ahead of time for mothers Day. We got to the restaurant and they were unable to even start our order 30 minutes after pickup time. They even asked us to cancel our order. Absolutely unacceptable.
Something happened to the quality of the food. People are still amazing.
Its the best place to go a few doors down for haircut, but Ive eaten at the bamboo before and is great as well.
The food was not edible. Wasnt anything that could be corrected, was just terrible. Went right in the composter.
For the ppl who need to eat in....this is filthy!!
My new favorite Chinese restaurant in Welland
We order from here quite often and will never go any wheres else. Keep up the good work,
I think its take out only. I love the food there. There was a lot of chic in the chop suey
Found a hair in a chicken ball, found a hair in the chicken fried rice and found a hair in the cantonese chow mein. No word of a lie.
Flavourless egg rolls and rice
Me and my family has been eating here since I was a child and weve always loved it theyve always been so consistent. Personally my favourite combination plate with combination plate c with chicken balls chicken fried rice on egg roll and the yummy red sauce.
Take out
Was great as usual
My food was 15 minutes late and cold, didn t taste very good. Took an hour to arrive and when I called to complain and they offered me a chicken fried rice. It s passable Chinese food, and I ve definitely had better from here but this time was unacceptable and they really should ve at least refunded my deliver fee. $70 order with $8 delivery charge, and the guy gets lost and food shows up cold and late. Not worth it. Try another restaurant.
Have you ever noticed that the Worn down Chinese restaurants always have the BEST food? This place is no exception. Its because its survived the test of time and you can taste the experience & love in their food. Dont judge a book by its cover! Its the best Chinese food in Welland!
Best Wonton soup!!! Has amazing Singapore rice noodles - extra spicy. Delish!!!!! Food
Dont let the outside deter you, it looks like the 60s but the food was surprising good and affordable, will definitely go back soon, revised, just tried chicken chop suey, best ever!
this was the 2nd x the food was salty I was over charged Food
Has really gone down hill over the years. The food is not what it used to be. Hope they get it turned around. Used to be my favourite spot
Great Chinese food for a very fair price!
At least you can dine in! Unlike kimonos. Kimonos sucks now! Bamboo it is!
Why bother having a website menu if I cant order from the website. I tried calling and I couldnt understand a word the person on the other end was saying. I tried to just list off the items I wanted and they seemingly asked a bunch of questions, but I didnt understand a word, so I just hung up. Cant recommend if I couldnt even order. I have no idea how good the food or service is as I never got that far.
Excellent as always.
Nice place to eat. Quick stop before dropping off my granddaughter.
I havent ever had any bad food from here, its been around since the beginning of time so it cant be bad. The inside hasnt been updated since then either, so if a fancy dine in experience is what your looking for perhaps looks else where. But if good food at a good price is all you need check them out.
On October 5th, my husband phoned to order food for delivery. This place has changed hands and it s awful. The previous owners were so nice, helpful, always glad to hear from you. No problem with ordering, or delivery. We ordered from them often. The new staff and owner are very very rude people and the kicker is they don t understand English, my husband couldn t understand what they re saying. You d think being in customer service and in Canada that they d learn how. The person who answered the phoned doesn t know what he s doing. My husband placed the order for 3 dishes and asked for the total. It s like pulling teeth to get an answer. My husband then asked if there was a delivery charge, the guy said $8.00. What!!! $8.00 to deliver you ve got to be kidding me. A woman then got on the phone reciting the price for the order saying you pay you pay . My husband tried to get a word in edgewise, no way in hell, she wouldn t let him. I finally told my husband to cancel the order. DO NOT RECOMMEND!!!!!!!!!!!!
they re food is good. they sent me the wrong order when i called to ask them to send me the correct order they wanted me to pay for the food and delivery again. very rude attitude the owner actually hung up on me! long story short waited 3.5 hours for them to deliver my food. not impressed at all not to even mention i ordered from the menu just to find out they ve completely changed the menu but has not updated or notified anyone and instead of telling me this before i ordered they kept screaming none sense into the phone not letting me get a single word in. horribe
Food was absolutely delicious. My new favourite Chinese joint
Takeout was great! Thankyou
Its filthy smelling and looks disgusting! If you want quality Chinese food go to lily s s Cuisine. Bamboo is the worst Chinese food I ve ever had! If you go to Lily s s cuisine, you ll never go back to Bamboo restaurant.! Anyone who rated this place higher than a 1 don t know what real Chinese food tastes like!!
Dont waste your money!!! Every dish is covered with 3/4 vegetables and barely any meat. Cost $20 per Container and barely get any meat. Owner literally screamed at me telling me its ubers fault its so expensive, and there is very little meat because of inflation. What a joke!!!!! I spent $90 for 3 Containers of chopped peppers and onions.
I got food poisoning the same night I had the Chinese food.
Just ordered take out from Uber and it looks literally nothing like lo mein should. Its inedible. Absolute waste of money. The good review must be old. A word to the owner: dont skimp on quality to save a dollar. These are not lo mein noodles.
Not great at managing orders on a busy night. We were told 45 min pick up time and after and hour more of waiting they were still 45 min behind. Finally got our order when we tried to cancel.
Terrible organization for New Years Eve. I ordered the day prior for a 5pm pick up on NYE. Arrived at 5pm to a crowd of people waiting outside with the staff shouting out order numbers out the door when ready. After not hearing our order number 25 min later, I went in to directly ask the staff and was told it wasn t ready yet. Giving them the benefit of the doubt due to a busy night, I went back outside to wait. After another 25 min of waiting I went inside to ask again after still not having our order number called out. It was 50min past our order pick up time and our order still hadn t been started. I was so disappointed to learn from the man next to me that he had called to make an order at 5:05pm that evening, was told it would be 30 min, and his order was ready at that time and he left with his food yet id been waiting 50mins for an order I made yesterday which wasn t even started. I left without my food. Clearly this restaurant does not know how to run a business.
Although more than 2 hours after the order was to be ready, I give them 5 stars. With the mountain, literally, of food to be made the staff did their best. The food was fresh, hot and tasty when I did return home. Being New Year s Eve it was expected to be beyond busy. Many customers were unimpressed and some were rude but all in all, given the circumstances I will return. The only suggestion to the ownership is to try to expedite things a bit differently and not overwhelm the kitchen by taking too many same time orders. Preorders should be second only to the deliveries and then walk-ins. Beyond that, well done.
Good food but waited way to long, very disorganized system people lined up outside like cattle. 2hr wait when suggested get food before 4pm,recieved after 6,while waiting outside we learned they called the house while we freezing outside, then called again at 730 to ask if we were picking up our order. Suggestion have people wait in vehicle and call cell when food is ready, works at other businesses.
Hasnt changed in years
Food was good . The guy who served us a little short with us
Cant beat the Bamboo...!
Been here many times. Best Chinese Around By Far. Love that they deliver now that I live here in Welland.
Portions have shrunk but prices doubled
Best chinese in Welland!!!!!
Good food at a decent price.
Tried this place for the first time tonight being new to the area. Ordered the Pad Thai with an egg roll. The egg roll was yummy, but the pad Thai just didn t really have my flavour. I counted only 2 shrimp, and it was so dry that the noodles were all stuck together and it tasted like day old spaghetti. I rarely give low reviews but I just wouldn t order the Pad Thai again. If I do visit again I ll try another dish next time instead. Service was fast and friendly though :)
Great staff great food
Great place and great food. My wife and I get food from here all the time and she loves their BBQ honey spare ribs. I usually get wings and rice and its very filling. Good portion sizes for the rice and very delicious food. They are so good they tend to get very busy at certain times of the day, so I know its not just my wife and I who love the food but all the locals do too.
Service was a joke. Waited an hour and a half for delivery. Was told 45 minutes. Called at an hour and was told on the way. Half hour later they show up with cold food and charge extra for delivery. Never again. Should have been free for the wait and inconvenience
Didnt really like the food, not a lot of flavor and the rice was dry
Decided to order here for new years because there were lots of choices., but the items we picked because we usually like them were meh at best. We had asked for spring rolls and received a second order or chicken balls which is not what I wanted. I called back and they offered me a credit for my next visit but that doesnt help for tonight. Spring rolls were one of the only things my hubby would eat from our order. Now he goes without.
On New Years eve for 2020, we ended up having to stand outside for 2 hours. We were told to get our food for 8 30pm when we called at 4:30pm, and we didnt get our food until nearly 11pm. The quality has gone down a lot - they told my gf that they cant call everyone, but are okay with a dozen people standing in the cold for 2 hours waiting for food to feed their families. I get times or tough - we take a risk getting food from a restaurant, the cook could have Covid. We also take our hard earned money in the midst of a pandemic to them, and instead of calling the individuals or be like wait in the car, well have someone bring it to you.
Always the best Chinese food!!!
I love this place! Hands down the best Chinese food Ive had in welland. Its my go to place now. New years eve 2020 was hectic extremely long wait times 2+ hrs but it was worth the wait. Will definitely continue going here.
Try the Singapore Noodles Spicy, great noodle dish - extra hot not a problem Wonderful people great service
Great Chinese food!
Not bad for a small town restaurant, but Ive had better Chinese food, especially in the bigger cities.
Ive been eating here since I was a child.. favorite Chinese food it welland. Keep up the great work guys!
Always delicious, great prices and staff courtesy is good
Great food at a good price
Favourite chinese in Welland!
It was great.
Today we had the dinner for 2 and honey garlic ribs. The food was so good, just like the good old Atlas Hotel days.
The food was very tasty but at a time when everyone is cleaning extra and beyond to avoid covid-19...this restaurant looks like it hasnt been cleaned in a year. Windows and floors filthy. Bench seating inside covered in red duck tape, floors need repairs. When things do open up to eat-in, I would not be eating here.
Food always good. Quick service. Placed my order for pick up and was ready in 20 minutes.
Food is always amazing for me but delivery guy did not get a tip. He was rude and disrespectful. Do better bamboo delivery service.
Not a fancy place But for take out its very good food! Popular place for locals to grab and go
Best chinese food in Welland hands down. Been going for 6 years and have never once had a bad experience.
Terrible l am a very patient person said my order would be ready in 30 stood outside for another 30.
My restaurant for 20 yes. Its good
Amazing food every time. This is my families go to Chinese restaurant. Food is always fresh
Very good food
Best best Food. Tasty
Excellent service & Food
Great dinner
Outdated,food good, but when see decor makes me wonder!!
Food was ok but the place itself was not so clean and watched mice run across the flood.
They messed up the order and gave me so food that touched food that my sister was allergic to and when I called them they hung up on me
Good food, good prices and good service! Thank you
Orderd from here after a day of golf...2min after eating I wasnt feeling well....so I left my friends and went home...up all night on the toilet...spoke to my friends and the both had the same experience...I like Chinese food but Ive never had this problem before...i was told not to order from here and ever will again....
Continue to be impressed with the quality of food, especially the garlic ribs! Meaty and tender. Everything is delicious!
Very good food & service
The food is so inconsistent I did not enjoy my meal at all this time! I do not reccomend try kominos
Love the pepper chicken!
The best Chinese food anywhere ever.
They have the best Chinese food in Welland. I have lived her all of my life and this is the only place that I will get chinese food. It is the best food. The prices are worth the price and amount of food you get. The staff is always nice. My family also loves this place and their food. I would recommend them and their food to anyone and everyone that I know. You have served me and my family the best chinese food.
Ive been going here since I was a kid. Still some of the best fast made fried rice out there. The chicken balls seem bready till youve eaten elsewhere. I just moved back after 10 years abroad and Trust me when I say Chinese food this consistently good is hard to find.
Its just bland and dry Ordered sesame chicken and fried rice Dry really dry Couldnt even chew on rice
Food taste good but very expensive for what it is and the food made me extremely sick when I went home
Great food at affordable prices. Wide range of food options and combination plates to choose from. Always friendly staff, great service and quick too. From ordering to eating in 15 minutes or less. Definitely reccomend stopping in for lunch/dinner, plenty of seating within the restaurant to accommodate both small or large dinner parties. So why not take a break from cooking/cleaning at home, and take your family out for dinner at Bamboo? Or if you prefer, you can choose to order out and take it home. Delivery is also available within Welland city limits. Dont forget to ask for chopsticks if you want them with your takeout order. Not many people know how to use them so they were going to waste (customers told them not to send them anymore because they were just throwing them out :/ ) but if you make sure to ask for them, they will send as many pairs as you need (usually one per combo plate/serving).
My favourite place for Chinese food. The place is a little outdated.
I ve been coming here since I was a kid in Welland. The food is good. Yeah it s old but that makes a place. That makes it what it is. The history becomes more important than a bunch of bad reviews from people that don t appreciate what they don t know. These people have worked hard for longer then I ve been alive. Don t update it, keep it the same for another 40 years. I m looking forward to coming back.
Execellent food and service!
Best Chinese food around. I regularly grab take out from here when Im in Welland
I would give this restaurant 0 stars if it were possible, because this is one of the most pathetic and horrible Chinese restaurants I have ever been at in my entire life. Gross.
Terrible customer service. Changed prices on me. Asked for a few extra soy sauce she wanted to charge me for it.
Best Chinese food place left around. Probably why their prices went up a few bucks a piece...they re the only good place left!
Good food, but not too clean. Mot a good.plsce to dine as family has stuff everywhere. Take out is fast and good.
Best spring rolls and chicken balls going! Cantonese low main is amazing - highly recommend!
Best chinese food in Niagara, a real hidden gem!
Chicken was cooked to perfection and was absolutely delicious. Some foods lacked a bit of flavour though. However, they had friendly staff and didnt wait to long for a takeout.
Great food
Old style Chinese restaurant with reasonable prices. Dont change ! Love the Bamboo!
Half of this places food was good, The problem I have with it is the inside look of the place, The seats were taped, Etc, I would reccomend improving on the inside look of the place.
The chicken dish didnt meow. The deep fried tofu was amazing. Overall, good food and reasonably priced....and no diahrea the next day!
Food was amazing. Love ordering from here.
Delicious Chinese food, everything on the menu tastes amazing
Good Combo plates.
Food is good for most part ... i hate to say it but the place is a bit run down..floors need to be replaced or repaired and seating is held together with insulation tape but who am i to judge..life is hard.
Friendly staff. Great food.
Food was not good was not happy at all
Great for Take-out
good food and price.
Awsome food nice guy
The service gives people a warm feeling.
This restaurant is horrible. The customer service is horrendous. The first time I went, we couldnt order alcohol because the waitress was too young to serve it. When I ordered sweet and sour pork they brought me chicken balls and tried to tell me that it was sweet and sour pork. We went again last night against our better judgement and it was even worse. The waiter took 20 mins to come and take our order even though there was no one else there. Tried to charge us $4 for beer when the menu had it listed at $3.50. then, the waiter took another 10 minutes to bring us our drinks. I had ask him 3 times before I finally has to stand up and yell at him to get us our drinks. He was too busy hanging out with his friends to wait on us. They had an 8 year old boy seating people and this kid was extremely rude to the other customers kids, to the point where the mother had to tell this kid to back off. It was a horrible experience. The food is definitely not worth the money. They are so rude and disrespectful. We wont be going here again.
Pretty good place for Chinese food. I do a lot of work in this area and when I get hungry I come here to eat.
Bamboo has been my favorite food scince 1973
My favorite is Canton house.
Love the Pad Thai. Will tell you 15 minutes on phone for pickup but usually take longer in the 25-30 min range. Its a depressing wait at the front.
Not a great place for vegetarians/vegans. Not a lot of vegetarian options and the one thing I could eat was gross. I had a bad experience where I purposely asked for no chicken in my Pad Thai and the waitress offered to add more shrimp. Guess what? She still brought me lumps of chicken skin (yes, the grease that people usually throw away were mixed all inside my lovely nut-free noodles). Nut-free being not a good thing since Pad Thai is supposed to have peanuts. So overall 2 main ingredients were missing from my meal and 1 unwanted one was added. Fast service though, probably a reason why the food order was all wrong.
It was a Sunday near closing time a lot of food
Great Food
For the amount of money I spent they dont fill containers it was not good at all. Also if I already order a large chicken ball and my order was over a certain amount which qualified for a free chicken ball why would u offer something else they all went to waste cause they were gross not fresh!
I only payed 20 bucks for a delivery and there was a bunch of food was great
Big portions great food
Its not bad food just not high end
That was terrible. It is sloppy and tasteless.And that is not chow mein, there are no noodles in it. Chow mein means fried noodles in Chinese.
Just ordered takeout for delivery and when the ordered arrived we were missing our shrimp. No big deal, we ll make a phone call and get it straightened out. Wrong!! After spending 5 minutes of telling them no shrimp and counting our boxes repeatedly they finally offered us a box of shrimp but we must come and get it. Ummm, no, we ordered takeout for a reason. So then we told them to just credit it back to our credit card to which they replied no, we gave you shrimp . We have no reason to lie about not getting our shrimp and we definitely did not receive the shrimp. They kept refusing so we told them from now on our business will go elsewhere. Bamboo, your customer service is atrocious and I cannot believe you are still in business. 5 years ago when we moved here you were the first place we went to and the food was pretty good but unfortunately now along with your customer service skills your food has also declined. The wings are gross, the egg rolls mushy, the chicken balls doughy, your food all around sucked! I don t know if this establishment is under new owners now but I do know we will never be back. Truly the worst customer service ever!
Good service and the food is great
Good portions, but everything lacks flavour! Only went here because Canton house is closed for a vacation.. Will never be ordering again
This place has been here since I was a kid, so decades, that being said I believe they are using same plates and cups here, scratched, broken, place looks like a crack den at this point. Ordered chicken balls and they were PINK inside! Place is not clean neither, avoid like plague!
Great food as always
Had 3 combo dinners vegetables very fresh.
Amazing Asian food. Very fresh!
first time coming to bamboo restaurant was very very good food. will be returning here to try some of there other food they have thank you for the great food i had the other day
Food is good. Quick. The restaurant itself is old. Slightly unkempt if that doesnt bother you.
Food was not even edible with the smell in the air only made the foid worse . Used to be so good . wouldnt return ever
The Best Welland has to offer in Chinese Foods .
Restaurant needs updating. Their food is very good, i recomend it as a great chinese food takeout. .
Restaurant looks a little rough but the food is good.
Very good food and service
Good food. Very punctual. Friendly staff. Willing to make substitutions.
Food is always great and consistant.
I tried to place an order and the language barrier was just too much, she couldnt understand me, and I couldnt understand her at all! Which resulted in my order being wrong. The delivery driver showed up with double my order and missing my soda, in which case she was told to return instead of giving me my order and charging me as such, I said Id do without the soda. Upon return a half hour later with part of the order correct, as I got a single can of pop and I was assuming it was going to be a bottle or at least two since it was a dinner for two I ordered.. And to top it all off which upset me THE Most is that I ended up paying $5.50 more then I usually pay for the exact same thing! My order is usually $23.85 and this time it was I was charged $31.10..I should have been charge $25.60..because the only thing diff was the $1. 75 (seriously!! ) for the soda!! SO BUYER BEWARE!! Make sure THEY dont make any mistakes because YOU will end up paying for it!!! Personally, Ill be giving my business to someone else, not that Im sure they care lol :)
was alright
Ordered food for delivery that came up to 30$. Was told that it would take 30-35 min. It is now 2 hours later and the food is here. Food is okay nothing too great. Quite dissapointed. Lesson learned. Will not order from Bamboo :)
After being told that our food would be delivered in 30 minutes, we received it after 2 hours. We had to call the restaurant 4 times before it got to the door. Prior to ordering food, we had confirmed that we could pay with credit/debit, yet when the guy got to the door he said we could only pay with cash, leaving us scrabbling to scrape up change. Usually we are very understanding about orders taking a while or small mistakes, but the employees we dealt with over the phone had poor customer service and didnt help us resolve the problems at all. Very frustrated.
What happend to you bamboo??? Used to be fantastic but I can barely choke down the food now. Beyond stale fried noodles for wonton soup. So stale that they didnt even get soft. Wontons in soup were barely edible and chicken Chow Mein was obviously far from fresh and burned. We used to come here all the time, but since the older gentleman either sold, retired or passed on, the food has been below sub par. My dog wouldnt even eat it
I have always loved the food here. They usually are pretty quick and have very good customer service. I wouldnt eat Chinese food anywhere else.
Food is great! Service is fast, employees are really sweet. Phone service is quick and easy, I would recommend to friends and family.
Friend told us to try this place. We are no longer friends. Food was below average. Soup wonton meat was very cheap tasting. The rice was plain and the chicken balls were small. The sause wasnt even a typical sweet and sour sauce. The only positive was the fortune cookie. It read dont eat at bamboo.
Great food, great taste, ambience is a bit sketchy.
Good food. But there kids will bug you if you eat inside.
Classic
Quick service, excellent food and lots of choices.!!! Delivery available!!!!
I LOVE the Bamboo!!! I do NOT eat Chinese food anywhere else, never will.
Great food at a great price
The place needs to be spruced up a little. It looks like the decor hasnt changed since the 70s. The food tasted ok however they drowned everything in sauce. The food tasted good enough on its own and didnt need to be drowned in sauce.
