Dairy Queen Grill & Chill in Welland

Bad quality food.staff behavior is bad

Fast food at a reasonable price and closing at a decent hour. And they actually let you order water in a cup, instead of forcing you to pay for a 2$+ bottle like Mcdonalds

Sometimes drive thru is slow, limited seating inside, yummy desserts

The place lives up to what others have said. Incredibly clean and the staff are very nice.

Absolutely terrible staffing. They never understand what I ask for and they ve gotten mad over the microphone because they don t know what I m asking for. Please bring back white staff

Blizzards were good but made with minimal Ingredients Food

Went and had the cheeseburgers fries and a drink. The bun was stale the burger didnt taste that good and the fries were so well overcooked. It wasnt good at all. Very disappointed. Very disappointed

Order was incomplete when I returned to get the missing items was told they were in the bag. Had to argue with the staff and manager who said in the bag.,we took pictures of items in bag.,Worst customer service ever

BOYCOTT THIS ESTABLISHMENT!!!!!!!! YOU ARE GROWN MEN AND WOMEN AND YOU CANT DO THE JOB A 14 YEAR OLD TEENAGE GIRL CAN DO ! Horrible food Horrible service. Theres 2 supposedly male cooks.They both have full beards no nets . Watch them for about thirty forty min no hand washing multiple cross Contamination issues. They handed me a sunday that was so overfull with a top on it it spilled in my car. The owner is racist and only hires his perfered language . they openly advertise this. Cant understand them . This is an English- French country.

I usually order the same thing so no problem. There is confusion as to where the people are to line-up

Out for a cruise in my Mustang convertible on a hot day. Stopped for a milkshake and a cone. Nice and refreshing after a nice ride

No lettuce?

My son went to the store on Saturday night and got 3 blister and a chocolate Sunday an they gave him no lids and they melted all over his trucks

please hire people that cna understand you when ordering. this is absolutely terrible customer service and i cant believe they can hire people that we ourselves can not understand nor could understand us. it took 10 mins for our order to be taken and still repeated back to us incorrectly. we didnt have the patience to repeat the order over and over while a line formed behind us. PLEASE DO BETTER THIS SUCKS.

Very quick service, dinner room was clean. Only issue is the parking/drive through lines. Parking: When the drive through line gets backed up it blocks many parking spots. Kid-friendliness: It s an ice cream shop, kids love it.

Ordered a choco-cherry lovers Blizzard. Was given a chocolate cherry sundae. When I said I ordered a Blizzard they argued with me. Luckily I wasnt alone in the car. They gave me the sundae, which I didnt want (it wasnt worth eating) and a cherry Blizzard with no chocolate pieces. It was terrible. This was a great DQ but not anymore. I dont plan on going back.

Ask first girl about getting a bigger cake a slab not a round, she could not understand me. Same with second employee finally a 3rd employee finally understood and kept telling me to come back tomorrow. I said no Im asking if you have any ready to go now. no no come tomorrow. Finally I just grabbed the largest round and paid to left. So frustrating. I speak very clear and Precise english. I cant imagine anyone being able to order here if they have any kind of a Speech impediment. From now on I will order online and go to niagara falls to pick up. Please do better

Salted caramel chocolate blizzard...not bad!

bad service and rude employes

I went this dairy queen for asking about job but they are so rude towards me as when i asked to a girl she started showing bad facial expressions . She ignored me badly one my friend worked their for a month but they didn t pay her. It was such a bad experience of working in dq for her. If think they should be polite and friendly with their customers instead of being studs.

Get chicken fingers and fries. Always good.

Went to buy a cake for a birthday stood waiting for 1 of the five people working there to cash us out no one in the store but us , had to put the cake back into the freezer because it started to melt! Then once they finally noticed us standing there they were still reluctant to serve us! Used to use this location all the time for cakes since its been taken over by new owners the service has gone downhill fast! No one wants to do their job!

$7 dollars for a tiny cup of ice cream. Robbery!!. Like to see DQ go the way of the dinosaur.

She was able to give me my ice cream in a cup instead of a cone with dipped chocolate. Thats the first time someone did it for me.

Everyone was fabulous!

Staff are not very friendly.

Make sure you dont order the peanut buster parfait. They might use bottom bag of the Peanuts on the bottom so youll get a full mouthful of salt

Its a Dairy Queen

Best ice cream ever great service lovely family Wheelchair accessibility: Accessible and staff are awesome Food : 5/5 |

Went in to order a cake and used the book they have on display at the front of the store full of options for images they can put on cakes. Apparently they can t do ANY of the pictures in that book, we have to find our own and email it. When asked why they even have the book out if that s the case we couldn t get a straight answer. Huge waste of time and terrible customer service.

Says theyre open until 10:30pm but they shutdown at 9:40.. glad I made the drive

This is still my favourite place to go for a delicious treat. Wait times can get long, but just be patient and its always worth it.

Love that they have a drive through. Quick and painless. Staff was friendly.

This place very seldom gets your order right .

Food and atmosphere were normal for DQ. What you would expect. However the service was horrible, lady at the counter acted as if we were ruining her day by simply placing a order and was rude the entire process. Love DQ not this location in Welland. Do better DQ

Went in to get a 1$ blizzard from the app. But when I went to use it..it was gone. Manager was sitting and came right up to see what was happening. Was very friendly and explained why it wasnt showing ( my own error) Definitely a great store Food

So good, very addictive

Purchase a peanut buster parif it had maybe a teaspoon of chocolate sauce on the whole dessert it was shameful to pay over 7 dollar for something so sub-par

We dont have a Dairy Queen close by & decided to try here today. To say the food was freezing cold & buns on burgers were dried out. Cheese wasnt melted on either 1. Threw our lunch out. Waste of money

Great service and cant beat a DQ blizzard!!

Mmmmmmmmmmm saucy chicken tenders.

If there was an option to give negative Stars it would be negative 5 I dont like leaving negative reviews but this one takes the cake literally.. Came to the drive-thru ordered a few items tonight upon returning home one of the items was wrong we called immediately was told to come back and we would have it replaced! My wife returned to have the item replaced, the girl she spoke to at the front counter was beyond ignorant, rude and unprofessional, refused to remake it because she never returned the old one , never told us to bring the old one back either so its sitting in my sink melted because its ice cream ! My wife then asked for a refund she returned the money incorrectly but returned it nonetheless, Which made absolutely no sense!! My wife asked for the managers name she refused to give managements name she refused to give her name or time a manager could be reached at . Would really like a manager to contact me so we can discuss the situation Especially since we are locals and come here often..! Very disappointed with the customer service of this young girl and the complete ignorance!

Took forever in the drive threw the ice cream was good but it was a really long wait

Expensive cake that is literally the texture of ice milk. Not creamy at all.

The staff are not very personable. They had a hard time understanding us just as we did them. In- store the food is great and hot when you get it. Order for delivery and the food is cold, they dont give full servings of food. They do not care if a customer gets the wrong order or an incomplete - as far as they are concerned, the order left the restaurant no longer their concern.

Stopped in for a ice cream sale. Always good!!

It was what you would expect. Clean restaurant. It was pricey but isnt everything today?

I just paid $5 for a small dipped cone! While driving away, I realized I could have purchased a Gelato waffle cone for the same money! What idiot would make this choice twice???

Usually, I went through the drive-thru but went in tonight as we were kid free. I realized the staff there are super busy, especially on a Friday night of a nice day, but their attitudes are super disappointing. About 35 mins before closing we ordered pretzel sticks and two ice creams the girl at the counter was so rude about it would take 5 mins for pretzels implying heavily she didnt want us to order them, sorry honey, not changing my mind. The. She grumbled walked away after taking payment, no thank you, F You, or have a nice evening. The churro ice cream is gross BTW. But honestly. I was so disappointed youre there to serve customers until 930pm. And Im sorry if everyone is coming all at once, but we, your customers are what keeps your business running. Perhaps if your not willing to put on a happy, maybe you should find a different line of employment. Ill drive to the falls for my dairy queen from now on.

What a terrible experience. Indoors closes at 9:00pm Drive thru closes at 9:30. Arrive at 8:59pm, drive thru is 12 cars long, 1 person in line inside. Get out of my car, open the door (it s unlocked), go inside to line up. Worker tells me to go line up outside. Ok but we re inside, lined up already. You re honestly going to make me drive to the end of the outside line and line up? Wow. Dairy Queen in Welland is just terrible. It has been for a long time.

Way too expensive - no real difference between a medium or large except the price for a large is way more but they give you a medium size instead.

Expensive

Went to the drive through. Asked if they had dilly bars and they said to hold on. It took them several minutes to come back but my children changed their minds and we got hot fudge sundaes instead. I asked for extra fudge but they didnt give me any extra. I wont be back here again

A bit of a line but with the temperature being 24 degrees it was understandable. The line moved quickly and the order came quickly. Great service, good food. Only down side is the parking lot which is a bit small

There is no better ice cream in this world than dairy queen. Blizzards are fantastic!

This is a overall review of Dairy Queen, although this store is included. We (consumers) are seeing shrinkflation everywhere and DQ is obviously on board. I had a few Blizzards in the past few weeks from various locations and there is only enough ingredients in it to believe they accidentally fell into the cup. Luckily for me the ingredients matched my order. Half of a teaspoon of pecans is robbery when you are charging $6. But at least your shareholders are happy and thats what is important.

It was good, the ice cream is good. But other than that there is nothing wow.

Dq is awesome

I love the ice cream flavor selection.

Brutally slow no matter the time or day or the amount of people. Blizzards are poorly mixed. And the overall feeling of the place is of not wanting to be there

I m overall extremely unimpressed about everything this location has to offer. I ll start off by saying the service was absolutely TERRIBLE. I was treated with so little respect, that I m surprised they still have their jobs. Might I add that they cannot for the life of them EVER make my order properly, it s embarrassing on their behalf. I also found it EXTREMELY rude of them to take up to 10 minutes to even make my order once I ve already payed at the window, and they all stood in a circle speaking their own language and laughing. I ll never be going to this location again. And like I said before, it s unbelievable how these people still have their job.

Staff were very friendly and accommodating.

Friendly Staff and a really cool layout to this this Dairy Queen. Everything was clean and my blizzard was made in an instant. Parking: Lots of spaces to park.

My sons birthday cake was fantastic

Still a good place but we ordered a medium strawberry smoothy , got a strawberry Sundae and then we were told they no longer have smoothies on the menu? Feeling a little cheated and lied to here. And frankly it wasnt even that great looking of a Sundae. Was very much a this wasnt what you want but take it or leave it thing

The ice-cream place

Went to this location 30 mins before closing and the staff had the lights turned out, not thinking anything of it until we went inside to order due to drive thru being busy and the staff asked us to go back outside and order from the drive thru.. There were other people inside as well who the staff were being very rude to and arguing with about not letting people order from inside. They close at 930 but obviously didnt want any customers coming by, so thats why they had the lights out. We ended up leaving because who wants to give business or money to people that treat you like that. We drove by about 10 mins later, and the lights were back on doors locked, with only the drive thru sign was lit up. Very unimpressed by the customer service at this location. I hope the manager / owner will take the time to train the staff on proper customer service. This is no way to run a business and the lack of respect for the business from the staff is disgusting.

Showed up at 9:15pm, all of the outside lights were turned off, went inside to order and was told to go through the drive thru. Inside was not busy at all as I was next in line with one person behind me. Isn t this place open until 9:30pm? Sorry. I hate to leave this as it s my first review I have EVER left for a business but this DQ is going downhill. Workers don t seem like very nice people at all. I ve gotten dirty looks (from male staff) as I ve been here many times and the attitudes are BAD. Again I m sorry to say but it s the truth.

Very friendly staff, we were late but still they let us to come inside and make our order. The ice cream was amazing and worth the price.

Ive worked in retail and fast food places and quite different systems all round. I know how the systems basically work. I was charged twice once from two different employees. From what I gathered is their credit/debit system does not work directly with their POS system. Meaning they manually type in the payment to receive the funds and then confirm on the POS system payment has gone through. I paid for my order and recieved it no issues, as I was walking out a different employee from the one who I ordered from claimed I did not pay/my card didnt go through. I didnt question as I used my husbands card first then used my visa to ensure it would go through. When in the car I asked my husband to check his account to ensure the payment didnt go through and in question as to why it didnt work as it is a newer card thats given no problems since having it. We find out yes it worked for both cards and went in to have this resolved. When talking to the employees they were friendly but Im not thrilled about the fact they would not give us the funds back on any card. Knowing that many machines allow refunds with proper codes AND OR a key card leads me to think they had no access to it or arent trained fully on how to do it. We got the cash but left us with frustration over the situation.

Always good

Kids liked the blizzards last night after the jackfish game Pricey though Kid-friendliness: It s ice cream! Wheelchair accessibility: Level from the parking lot into the store Accessible table outside as well

Possibly the worst fast food experience Ive had. Bought only pretzel bites and a shake. Was rushed and treated to cold food as well as an attitude just as cold to match. There were only 3 cars in the parking lot and we were the only car in the drive thru. Absolutely will not be returning to this location. Ive had better service at the crappiest of mcdonalds. Yes its fast food but I shouldnt have to heat my food at home in order to not eat cold hard pretzel sticks and cold cheese. Strangely unprofessional and downright not worth the money. This location should hire better service staff. No reason for rushing anyone when theyve said kindly they need a moment to look at the menu in the middle of a dead afternoon. Do not recommend. Worth it to drive to a different fast food place like the Wendys or McDonalds or drive to a better location. Please do not give me a generic DQ response as it will not fix how poorly serviced you are. Yuck.

Really rude service.

I went here today with my family. We took a very long time to order because none of us could decide what we wanted and the staff was so patient and wonderful with us. The ice cream was also good.

Its DQ! They are quick and always get the order right!

The manager is not friendly and very rude

Over priced ice cream $9.50 for two small ice creams ridiculous

Wheelchair accessibility: Its Great Food

Flame thrower never disappoints!

Burger was not good

Paid $60. for a large round Skor icecream cake, tasted horrible. White icecream had a texture like sand and tasted old. It was for a birthday. So disappointed.

Very impressed Ordered on skip the dishes. Good service and good food. Also sent a pup cup for my dog. Thanks Dairy Queen. Will order again

Osum, best service, osum staff, dealing....

Real great service. A girl name Simuran served me. We received Very patient and happy customer service. I would like to pass our thanks to her. Happy valentines to her and the whole team.

I order threw skip the dishes. And its a 50 / 50 chance you can order at any given time. They just close it regularly because there busy they say. Plus I never get a consistent order. I order same thing all the time and they never put enough in it. I always have to tell them to make sure they put the extra toppings in and to lable the lid so we know whos is whos. I literally would give 0 stars if I could.

Great folks, amazing Blizzard, kinda pricey, but a great treat...

It was bad three years ago when last visited. Thought Id give it a try with new owners, its even worse. Burger was microwaved, with everything in bun, it was soup and poured out of the wrapper when served. Will be another three years, maybe

I dont like leaving negative reviews but this is the 2nd time this year I have ordered onion rings here and both times they have been way overcooked. This time was worse, half even had that burnt taste to them ended up throwing them out. They use to be the best onion rings in town but they forgot how to cook them unfortunately. On the other hand our blizzards were delicious! Got my fave Reese and kids tried choco covered strawberry which they really enjoyed. I hope they get a better system in place for cooking their hot food though, timers, checking the temp of the oil, something to make it a more consistent experience. I think I was most annoyed by the fact that they definitely could tell there was no onion left in the rings and they were burnt and still decided to give them to me anyway... poor customer service

Always friendly service and they do make a great blizzard!

Horrible customer service . Was only people in line and the lady at cash was ignoring us. She never greeted us but said it will be a few mins(after it had already been 5 minutes) , several more minutes passed and she goes it s going to be awhile longer in a laughing manner , she seemed to prioritize sorting coupons instead of taking a customers order . I decided to walk out if I want ice cream in Welland I ll go to Cool Licks .

Swear to god they are training someone everyday or something the fact that it take 15 min to make blizzard is stupid it s every day

Burgers were horrible. No flavor and stale hamburger buns.

Good service, Blizzards are amazing! Unfortunatly their burgers and fries are not even comparable to homemade.

Things were great. Quick efficient service and friendly. Always enjoy coming here.

These guys are complete scammers they ve raised their prices literally four times within the past month and they try to say it s coming from Dairy Queen head office well I emailed them and they said that isn t true and that it s independently owned and they set their own prices. Completely ridiculous to lie like that, and not sure why you think it s okay to raise your prices so insanely frequently. Are you just that greedy and see that you keep getting away with it? What a disgusting business practice. Stop taking advantage of people!

Very slow....

really good slushies and smoothies

Ive been to this dairy Queen 2 times and everytime I try to order some ice cream I can never get what Im trying to order. I tried to order a chocolate dipped ice cream cone twice. The first time the chocolate dip was too melty and the second time they didnt even have chocolate ice cream. What dairy Queen doesnt have chocolate ice cream? The dairy Queen in st Catharines on hartzel road is much better

Great cake staff was a little hard to deal with

I dont normally leave negative reviews, however the experience tonight was terrible. I ordered a blizzard and a Julius - We waited for quite some time.(understandable, as it was busy) Once at the window the woman passed out a blizzard that was quite melted, yes melted. I stated it was melted she nonchalantly motioned that she tipped it - but she did not tip it properly bc it wasnt possible as it would have dripped everywhere. Again I stated it was too melted, mush actually, she shrugged and motioned she tipped it, stating well when we blend it... then just motioned again that she tipped it. I waited for her to fix it, or say something instead she shrugged her shoulders. I left with my melted blizzard.

Absolutely no reason to go to this place when there are better options. The prices are inflated, the service is horrendous and the quality has vanished. Drive 6 more minutes and go to Cool Licks on King Street where they care about their products and customers.

Ice cream is what it is . I like it but wow maybe try a bit better customer service. No thank you when we were leaving the drive through window . Kinda rude

Nice

Its dairy queen!

Yum blizzard

Clean and quick. Great staff.

The ice cream was good but the smell in there was awful! Definitely could not eat in!

Why sell chocolate milkshakes with only the smallest amount of detectable chocolate? In canada we put choclate in the choclate milkshakes.

Despite the negative reviews I decided to order a cake for my boyfriend s birthday. We live about 2 hours away and wanted to spend his birthday weekend in Niagara with close friends, and figured we would need a cake. He loves DQ blizzard cake so I ordered one from this location and customized it with a photo to make it much more personal. The lady I spoke to over the phone provided me with their email so I can discuss the details of the cake and they were responsive and quick. Not only that, but the ladies were very friendly and always contacted me via phone call to confirm certain details so that the cake was to my liking. I was very happy with the cake and everyone loved it, I will definitely come back to this location next time I visit Niagara!

Good food good service and friendly staff what more can I ask for

Ok location. Ok staff.

Poor experience. Portions were very small compared to other places. Banana split was thrown together with zero care. I will not be returning to this location.

Blizzards are a summer staple!

Slow drive thru and unequipped with a scanner to use reward points. Do not visit this location if you intend to use your DQ points

Great ice cream and cakes

Delicious!

Bought ice cream

Kid-friendliness: Obviously a good place to take the little ones for some ice cream.

I just love their Mushroom Burgers

Great ice cream cake.

Amazing staff this year.. Truly.. And drive thur girl .. Omg.. She cute. .. Keep this staff going. Zero issue with any order.

So yummy

Im surprised to see the negative reviews! Ive gone a few times here. Place was clean and the staff are friendly. I ordered the the Buffalo chicken strip basket. As a Buffalo chicken strip connoisseur, they were surprisingly good. (I dont expect much from fast food, but was pleasently surprised) AND they gave me tons a dip. Our blizzards were delicious too.

Bad food prep , bad at following instructions

Service is fast going to the drive through

Love DQ! Wish they had more closer to where I live in NY. My boyfriend takes me here at least once when I visit as a special treat because he knows how much I love the ice cream. Parking: Easy access parking. Wheelchair accessibility: No electric door, but it is wide enough to get through. Plenty of room to maneuver around.

Staff are always happy. Kid-friendliness: What kid doesnt like ice cream? Food : 5/5 |

Great place sometime slow but what can you do..it is what it is sometimes

Classic

Twice went in for sherbert with coupons. They said out . Wow.. very slow and garbage was over filling and floors where bad. Cant speak right into speakers look at lineups well gave it another try and brutal

Always delicious

They have the best birthday cakes!

Youll get exactly what you pay for and not a drop more. My partner worked here and the owner has a strict policy on giving the bare minimum to its patrons, highly recommend Cool Licks in town or other options first.

Worst experience ever they always never have banana splits and I have been there twice and got a combo dinner I get the burger and drink and always forget fries. I try to call however the line stays busy. Never losing money here again