Halibut House Fish and Chips in Welland

The main meals are great but I got a ceasar salad and it was the worst salad ever. No dressing at all a few Croutons and a dash of cheese. Will never order that again.

Amazing service and great breakfast

The Haddock & chips were the best we ve had. Service was great and takeout time was fast! Price is a bit higher than the neighbouring competitor but the quality was 10x better and worth it.

Decent food. Real nice staff.

Bottom line .can you say Price Gouging? an order of fish and chips with an extra piece of fish ..$37. .the fish were greasy .batter was almost non existent .fries appeared to be home cut style but a generous amount. Service was prompt ..but way too expensive for a fast food place ..I should have walked away..but I had a craving for fish ..should have had KFC next door!

Would love to chat with manager instead of posting on here about my Halibut 3 piece a fries take out order tonight

The food was vary good my favorite food is Fisk and chips and this was great. I love that you get a bottle of tartar sauce at your table.

Fish was mediocre. Couldnt get servers Ttention to supply a knife and fork and had to remind, after 10 minutes, I needed a refill of my drink. On the list if never again establishments. With todays generation if servers theres not many paces left that offer service.

Food portions are great for the price. The staff are friendly and quick. An easy and enjoyable experience

for a 20 dollar lunch, a fish stick is a sorry excuse for fish and chips. never again.

Really good food and big portion

For my first time having breakfast here, I was really impressed. The food was delicious, the portions were generous, and the price was fantastic. It s hard to find a spot that offers this level of quality at such a reasonable cost. Highly recommended!

Food good place clean washroom is clean good breakfast and good fish chip good will go ba k

Drove to welland as they advertise open to 9, while Niagara Falls closes at 8. Arrive in welland at 7-55. Sign in window states open to 9. I m told they decided to close at 8 today so go away.

It was my first time visiting. Wow!! Im returning soon! Amazing fish and chips and mushy peas....and Im English

Not pleased. Poor service and the fish they served didnt have any batter on it lol Filled my belly, but definitely not worth. Go spend your money at one of the better fish and chips spots in the area, like ye olde squire in the mall or Cheers. Was originally going for the KFC next door, and frankly, I regret choosing Halibut House. Definitely my first and last visit at this location. Lol, just a quick edit: If their response doesnt say anything about their level of customer service, then I dont know what will. Even if the batter was an upsell, it would be good sales practice to offer it. I would have paid. Anyways, the batter was seemingly removed from the halibut before being boxed. The halibut was also dry and overcooked lol. Such a horrible meal, not looking for a refund but it would be sweet if they actually cared about the community they operate in enough to hold a standard of quality. Again folks, spend your hard earned money somewhere it is valued - the genius who opened this location clearly cant comprehend demographics and pricing. Best of luck staying in business!

Love, love, love the fish tacos! My go to meal there. They are always so fresh with cabbage tomato and onion and an added touch of heat. Nice light dinner. Always great service

Best fish and chips around PERIOD...Hands down not even CLOSE!!!!

Way over priced and slow service

Amazing food - lighter batter - no pollock!!! Lots to choose from Hallibut, Cod, Haddock Friendly service - not in your face type. Ran out of Fish Chowder - they make it. Mushy peas - malt vinegar and pepper!!! Gravy delish! Just go, and then GO again!

Great service and food! Will be back

Good fish and chips. Service was good

Nothing special. Prices are way to high.

Had my birthday lunch there and was given a 50% discount on my dessert. All was good especially the food. Even as a new restaurant, its popularity has picked up quite quickly. My only complaint then is that the parking lot is way too small and it would have been quite annoying to have to walk from across the street with a bum knee if I didnt find the last spot. It shouldnt have been built so close to KFC. The service was good and timely and the fish is really great: I have tried three types so far : salmon, cod, and haddock. I havent tried the fries fresh yet, but theyre not too great as takeout, they get a little bit too hard and grainy...it figures as buying the fish without the fries is pretty much the same price depending on the special of the day. The cheesecake dessert is quite good but again pricey and I noticed that there was a lower price on the table pamphlet that is crossed out for a higher price on the menu; it would be good at the lower price.

Awesome food, very light batter, so good!

The star rating dosent allow me to say the halibut was great but the fries were oily and limp. My $26 dining experence was ruined. As I live close by I took the soggy mess back to the new Halibut house in Welland. I asked the owner Mr. T if these fries were up to standard or a mistake. The cook quickly interjected and said they have lots of complaints on the fries and are trying to change supplier. With that Mr. T said would you like a new order of fries? I thought why would i want a repeat of that mushy mess. Parking: not enough spots

We have been there for breakfast and lunch. Would recommend. Very affordable for seniors

Not worth it. Paid $31 dollars .. got a skimpy piece of fish with no batter ,, the Fries were great but the small piece of fish was Definately not worth it .. won t be back and don t recommend much better places in town ..

It was our first visit to a Halibut House. I have to say we were both pleasantly surprised. I had haddock, my wife had Halibut.. we were both very happy with the portion sizes and the light batter. The fries were fish and chips fries.. as youd expect so again, not disappointed. We will be back.

We visited the Halibut House for the first time and here is our opinion. The fish was good and not to heavily batterrd. The size of the piece of fish certainly doesnt match the price. We found the menu to be rather pricey for most items. Certainly isnt a family place to dine. The dining room is rather small and noise really travels easily. We rated the service of the restaurant at a 1 and heres why: Our order wasnt prepared properly as we asked for 2 dine in meals and 2 to go. In addition our meals arrived 15 minutes apart, even though we ordered at the same time. When we questioned why the food came out at different times the manager (a very tall female) was very condescending and sarcastic when we offered some feedback on our experience. Would have given it a 2 overall but the waitress was very apologetic and polite. She had great customer service skills.

So yummy..whatever you order. Breakfast is amazing. They even do poached eggs

This place is a joke. My fiance had bugs in her fish burger, and my grandfather had bugs crawling on his plate. We were told by the manager that they would check the cameras in the kitchen. My fiance was never offered a new burger. The manager then sent one of the servers to our table and told us that we were banned from the restaraunt.

My family and I went to Halibut House for the first time this evening, excited to try this experience as weve heard Hallibut House franchise from others. Our server was lovely, I didnt catch her name, but she was excellent to say the least. Everything started when my grandfather noticed there was a bug crawling on his grilled piece of fish when our food arrived. Our server was really apologetic and offered to replace his piece of fish for him and everything was fixed and fine (so we thought). Approximately 5 minutes later, I was just about to bite into my fish burger when I realized there was a dead bug on my sandwich. At this point, my family all started to lose their appetite and felt uncomfortable to eat any further. I had told our server about the bug in my food, and she took matters into her hands and told us she would bring the manager. The manager then came over, asked what was going on and so we explained the instances to her. There was a long pause of silence as the manager was just staring at all of us, not quite sure what to say or what to do, it was very awkward. She then finally said she would go in the back and review the cameras? We were very confused as to what this was going to do, and then she walked away (no one offered to replace my burger at this point). Then, maybe 10 minutes later after waiting, a different lady came to our table and advised us that what she can do for us is give us our meals free, but that we were banned! Ive never had such an experience...nor have I ever gone so far to write an entire email to head office (Im assuming this lady was the actual manager). Now my family and I were not looking for a free meal... Should we have been compensated for the 2 meals that were compromised? perhaps yes. But were more disappointed in how we were treated by management, Ive never been banned from eating at a restaurant and unfortunately I have no desire to return when people get treated this way. Having bugs in our food and telling our server about it is what were supposed to do as were paying customers for a service (Im sure you agree). Management made us feel like we were doing something wrong or planting these bugs ourselves. I dont believe that she has appropriate means of managing the restaurant on top of horrible customer service that could ruin a good business. I believe she should be redirected in how to manage a business and treat customers with more respect in the future as this was embarrassing for us in public around other guests. Ive contacted head office in regards to this matter.

I ordered one piece of fish and a small coleslaw & that cost $17. I could have gone anywhere else and it would not have cost so much. Fish was bland and no seasoning to the batter. Coleslaw had a strange taste . Big issue with how they set up the parking lot, THERE IS NO WHERE TO PARK. I will not be back.

Hello all! My first time at Halibut House. The food was good and hot and didnt take long to get my order. Not a fan of the pick up area as it can get pretty congested. The Haddock was battered pefectly and the way I like too. Large cut fries and onion rings were great. Price tag a little on the high but who doesnt overpay for anything these days eh? With Sues closed this place beats the others in town I think. Now an observvation I think most can relate to and that would be paying for the food and the TIP request pops up. Sorry but I dont think so. I dont tip at Wendys drive through or Tims, or McDs. If I were to have in house dinner and was served then yes pendinding quality of service and food. The staff at this location were fantastic and very quick and helpful too. 5 stars on that experience.

Fast, friendly service but too expensive for us.

Horrible service. We were craving fish and chips and ordered takeout. We went home and noticed they didn t give us tartar sauce for the fish. After calling in, they mentioned that we had to ask for it or else it comes with nothing. How does it make sense to eat this kind of dish with no tartar sauce? How was I suppose to know that I had to ask? If I could give this place a 0 star, I would. Customer service should be priority for a place just opening. I DON T recommend and will not return.

The waiter was amazing so friendly. The food was amazing. We found out new favourite breakfast place.

Great food and service. It would be nice if they had better parking.

$23 for this absolutely ridiculous!

It was our first meal there and it was very delicious we will be back great food and very close to we re we live Sylvia and Benjamin fox Parking: A little tight but it s ok I think the planners should of thought out the parking better but that s life

Food was great,service was friendly and polite can t wait to go back and try the salmon.

Fish was meh - looked very nice though - French fries were meh, cold slaw was vinegar based and meh. Workers and servers were friendly and efficient. If you are going to eat there do it on Sunday, Monday or Wednesday when a meal is only $13 instead of about $17

Figured we would try it out, found it a little on the pricey side. Got the calamari and there was only 6 pieces? We laughed maybe the rest fell off on the way to the table! Was good mind you........ I got the Halibut and poutine, was ok. Found the portion of fish a little small for the $24.95. My partner got the Haddock and fries, she enjoyed it and her piece was a good size. The tartar sauce is the best I have ever had! Was very hot inside like 80*F, maybe they are figuring out the AC? It is a new build. I dont think we be rushing back anytime soon.............

Handbattered fish! I have eaten here twice now. Those people who say the fish is frozen must be lying. I tried the battered mushrooms! Delicious! They handbattered their battered mushrooms. Who does that? The first time I tried the Haddock. Light and flakey and perfectly battered. Second time the Halibut and the mushrooms. So good. Even though it is cheaper, I prefer the density of the haddock. Try it and see, Yummy! Thank you.

We were excited to try this new restaurant, and were quite disappointed. I wanted something healthy, and not fried so I tried the grilled halibut. It was like a piece of rubber. Maybe it had been frozen for a long period, but it was terrible. Halibut should be light and flaky, this was like a piece of tough meat!! It was far from fresh, and something I had never seen before. I highly doubt we would go back! There are plenty of quality fish places around! Parking: Parking was OK because it wasn`t busy

Great food, friendly service all at a good price.. was excited to see they do breakfast as well. Looking forward to returning

Went for lunch dinner. This place is yummy. Fish is lightly battered so you get a nice big piece of fish with little batter. The French fries are the nice big thick cut ones. The Tartar sauce comes in a bottle so you can use how much you want. Its real tartar sauce. Waitress is lovely. Staff seem great behind the counter. Reminds me of Johns Fish And Chips used to eat at Long time ago...

I got the seafood platter. Comes with haddock. The shrimp were great. The scallops were good. But the fish was incredibly dry. My sister got the halibut and had the same experience. A shame really. Seems like the fish was cooked 2 x maybe? Food

I ve eaten My fair share fish and chips. It s my favourite meal, especially the halibut. It was actually the best halibut and chips I ve ever had even better than other halibut house restaurants? The fish was lightly Battered to a golden brown, perfectly cooked We ll went back today July 22 1024 really disappointed! Fish portion size shrunk 1/3 of the size from opening day!! The fries were fried in over used oil as they were a very dark brown!! If I were to rerate the food it would now be a 2 star! Ps if you order takeout you don t get any coleslaw, talk about a ripoff!! Won t be returning due to food quality and fish portion size!!

Crazy

Great job done buy the staff for the opening today. Very busy but it didnt take to long to get our take out order home and enjoyed. thanks and great work!! Food

Awesome opening, was busy but we got our food hot and quick. Portion sizes were nice! The Cod was really good. Oh and Go Cowboys!!!!!

Have no way of getting there so cant wait till you have online delivery

Definitely the best fish and chips Ive had, highly reccomend, good pricing, great staff and I saw them cleaning the deep fryers already! (They have only been open 2 days) it is a must try. Very nice inside as well for dine in! Will definitely be back! Food

Over priced frozen fishsticks ........ booooooooooo. Local haunts like tailgates and Hanks blow them out of the water. For the cost of 2 dinners you can get a family pack at newfoundlands own . Will not be back .

Excellent food. Most Fish & Chips places including regular restaurants have really greasy fish and fries. These were not greasy at all! Excellent taste! Coleslaw was good as well. Will be going back for sure! Food : 5/5

Ate in restaurant today. Everything was great. Kudos to staff on such a busy HOT nite.

If you like square frozen captain highliner fish then this is the place for you. Wanted to like this place but Beamsville down the street is much better

Can t wait for Rice Rd. location to open. They have best fish and chips.