McDonald's in Welland
102 Primeway Dr, Welland, ON L3B 0A1, Canada
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From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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During my recent visit to McDonald's, I encountered a disappointing situation that left a bitter taste in my mouth. Upon ordering a drink, I was shocked to discover that the cup was filled to the brim with ice, leaving barely any room for the actual beverage. When I raised this concern with the associate, I was met with a rude and dismissive attitude. To my dismay, the associate informed me that the owner had instructed them to pack the cups with ice to the top, regardless of the inconvenience it may cause to the customers. Furthermore, the associate had the audacity to claim that we were lucky the cup was not completely filled with ice, as if we should be grateful for receiving even a fraction of the drink we paid for. This lack of consideration for customer satisfaction and the dismissive response to a legitimate complaint was truly disheartening. It is unacceptable for a well-known establishment like McDonald's to prioritize cost-cutting measures over providing a pleasant dining experience for its patrons. I urge McDonald's to revisit their policies and ensure that customers are not shortchanged or mistreated in such a manner. A little empathy and respect can go a long way in fostering customer loyalty and goodwill. In light of this disappointing encounter, I am compelled to reconsider my patronage of McDonald's in the future.
I got drink before buy cashier told me we have refill after I want another person said no I talked the manager he said he was under training I recommend all people don't buy any things from McDonald no quilty and not honest with people
I asked for freshly made junior chicken combo. I got the hardest Junior chicken in the world with a hole in the middle and the hair on it and it sucks that I didn’t notice until I was at home.
The server Sehaj was a cool guy! Dealt with my issue with professionalism and integrity. Good employee and face for McDonald’s!
Ordered delivery and they for one I had a 32$ order pluse tax and all these fees 47$ now then wants to know if I want to tip like definitely not then takes them over an hr to get my food made and delivered and now my foods cold af and gross cuz y'all just get the order and make the food that's what the management told me vary sad delivery system work on it
I was nit impressed with much at this location! The frys were cold and the big mac had so much sauce that it poured all down my chin onto my shirt and the car seat of our rental car. The cashier at the service window was pleasant and did her job above expectation. The line up was very long. I didn't return to the store to do an in-store compliant because I had an appointment.
It's a McDonald's, inside a Walmart. It's not a mystery. You know what you're getting with both brands. We had breakfast, it was edible, it was cheapish, what else do you expect? My only recommendation is to avoid the pineapple. Super "chemical" aftertaste which I DID expect, ordering fruit from McDonald's is always going to be tragic. The store was clean, staff was pleasant... But really... It's a McWalmart, if you want fine dining, this is not your place. But if you want something quick to shove down your gullet before you spend your hard earned dollars grabbing groceries. It's a good option. Especially if what you want, is something you know.
I attempted to use a coupon on the app with the help of the cashier. She clicked on a soft drink for a dollar instead of the coffee one. Because one code was activated I was not able to use the coffee coupon. It was an honest mistake. When I asked to talk to the manager the older gentleman pretty much told me too bad. I'm not entirely sure if he could have did anything. Although I've seen other cashiers change prices. He just had a poor attitude. Next please he said. Wow way to teach and and display costumer satisfaction.
Perfect
Everything like in any other McDonalds.
As we know it from everywhere
They never!!!! get your order right. They put half a slice of cheese on your hamburger, hang the cheese out of bun to make it look like a full slice. Employees are not trained and always get your order wrong. Employees do not know howtoscan a coupon. Food
Never have exactly what I want to eat. Something is always missing
Great staff! Busy, but it s in a Walmart, what did you expect.
They constantly make mistakes with orders, they are not attentive
Need cleaner washrooms
The restaurant was very clean and crew members were very friendly and helpful
Best coffee ever. Wonderful muffins. Better than you know who. Also love the Earl Grey tea and snack wrap. Food : 4/5
Average Big M store with nice people serving the food.
Clean here nice staff
Fries
Alot of the staff are great. Just a few that have quite an attitude.. other then that great place and food. Fries are always fresh and not gross and wobbly.
Love It
Its nothing too special, its slightly above average food in my opinion hence 3 stars. And the customer service was average and atmosphere was average. Nothing too special but not bad. Solider 5.5/10
Nice
Fix your microphones.
Very friendly staff
Friendly and clean
It was nice food. Even though inflation is here, we all need a treat. Kind staff.
Drive through staff was very good
Gave my order to wrong car, 2nd attempt missed half my order.. 3rd attempt was finally correct.
Best one in welland...
Kid-friendliness: cheesbergur Food
Better than some of the McDonalds Ive been in.
When all else fails. McDonalds to rescue. Sometimes, I just need an Egg McGriddle, or a fish fillet. I really love the McGriddle and wish they had them all day not just breakfast.
Always go
It was a pretty good Mcxperience.
Only mcdonalds that gets orders right. Convenient that its in Walmart
The staff was fast and friendly
Good up until my stomach was in knots
Rude staff
This Walmart McDonalds has the greatest ladys and make the best coffees!!! I love drive thrus cause Im lazy. But the coffee is just to good and perfect every time. Chocolate lady!!!!
Didnt get my favourite happy meal toy :(
Great customer service wonderful employees Name Tari
Very slow service this evening and Kids meal fries were cool
Its fast food
I tried not to support McDonald since they kicked out kids with cancer and lukimia for not being vaccinated only went for coffee
As usual...good
Usually ok, but Im writing this review while having a lactose attack from a creamy coffee with substitute milk. At least I just have an intolerance and not an allergy i guess
Bad service .
No one knows what they are doing, everything is unorganized and people playing eith their hair, rubbing their face then touching food
Great taste.
Good
If u get orange juice it is never cold. Service is not bad could improve serve times
Just stopped in for a drink but the place was clean and the staff were very polite.
So slow. Had to wait a half hour to get our order.
Good service
I ordered no cheese they put cheese on the burger I said coke I got root beer was not happy
Wheelchair accessibility: The patio is hard to get too and only one handicap table
Always great jr chickens and the lady who always takes my order is super nice !
Love their sausage& egg muffin!!
Good
Good and fast service
Vegetarian options: Nice to have different choices, everyone likes different things.
Very slow fries too salty
Always a good time at Mickey Ds
Amazing place to sit and have a sundae or smoothie with my son thanks macdonalds your awesome!!!
Was not impressed the never have my try frappe available and men are they not rocket scientists but doesnt take a genius to put the Tomato on the meat then they let us who wants to eat soggy bread not me and where the gloves for Gods sakes where your gloves thank you Parking: Surprise surprise parking lot was pretty empty
I got a coffee and muffin after shopping. The store at Walmart was very clean and waitress was and always very friendly
Great service food was great Parking: It was inside walmart Food : 5/5 |
Manager rejected my survey coupon. He said you need to print the coupon but nowhere on coupon it said that you need to print it out.
Packed in there very loud and service was very slow
Fries taste different did they change the oil? Dont like them
40 cents for a mayo
Not bad at all.
Good Parking: Ok Kid-friendliness: Good Wheelchair accessibility: Good
Quick amd yummy like always
Busy vibe you know what your getting
My order was wrong and food was warm at best. Usually better than today. Also too much salt on the fries which were also warm.
Service was terrible....waited so long, people unenthusiastic
Same old
The fries are always nice and hot and crispy love it
This location is pretty close to my place. Its always packed up but the wait time is not that much. Drive thru moves pretty fast and food is always warm and freshly prepared.
Amazing Wheelchair accessibility: The space is wide open Food : 5/5 |
Im lovin it
Its McDonalds, they get the order always wrong or somethings missing from the order. Theist time I ordered my big Mac was tasteless and dry
Always forgets something from our order
They are hit-and-miss depending on what time and what day you go but the staff are friendly
Good food clean place
Fast food at a decent price, some are good some are great. some have rude employees, some dont, what do you expect with a franchise...
Slowest McDonalds I ve ever been too. They put so much butter on my breakfast sandwich that the bottom of it was soggy and practically dripping
Ordered mini donuts, got home and they re not edible, hard as a rock. I could literally break a window with these donuts.
I had trouble on screen only had cash someone helped Ty...big Mac meal hot fresh delicious.... Cashier at 100 pm she asked if I wanted ketchup..great job fast professional polite good food... 5 out of 5 fast service as well. Ty great staff clean place
Fast and nice service
Its McDonalds. You either like or not.
Best one around
Great customer service.
Drove thru for a McDouble, line up was pretty quick!
Ok so this is a kinda bad review So me and my friend went to McDonalds We only ordered two happy meals and so we ordered and then waited for our food And we waited there for over 20 mins and ppl that came here after us got there food first me and my friend should of got our food firast and no im not being a karen but that was kinda ridiculous
Lately my egg mcmuffin comes out with a burnt English muffin. Very distasteful first thing in the morning. Very disappointing Welland and Fonthill always serves this that way as well.
When your order a quarter ponder with no ketchup and get nothing on it lol and our big mac had half a patty on one of them and all tasted like they were sitting for 10hrs... The 1 star is cause you cant give minus stars.
Worst McDonalds I have ever been in my life. The middle aged guy here asked $0.40 per sachet of Mayonnaise when I asked to add few along with my big order. Thats a first for me from McDonalds. I dont know if this is normal around here in Welland. The timing to prepare the order was too much as well. The guy who was cleaning the place went in to prepare the order straight with a broom. And finally when I opened the order I received it was the worst with half the things not there. Such a worst experience from McDonalds Canada. They should really send someone here inorder to stop these guys from ruining their reputation.
Quick service
