McDonald's in Welland

153 Lincoln St, Welland, ON L3B 6E1, Canada

★★★☆☆
(848 reviews)
Categories: Fast food restaurant American restaurant Breakfast restaurant Cafe Hamburger restaurant Restaurant

About

From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Website
mcdonalds.com
Address
153 Lincoln St, Welland, ON L3B 6E1, Canada
Plus Code
XPMX+82 Welland, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours

Services

Service options
Outdoor seating Kerbside pickup Delivery Drive-through On-site services Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible toilet
Offerings
Coffee Late-night food
Dining options
Breakfast Lunch Dinner Counter service Dessert Seating
Amenities
Toilets
Atmosphere
Casual
Crowd
Family friendly Groups
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids Good for kids birthday High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

3.1
★★★☆☆
848 reviews

Most Mentioned

drive thru (92) coffee (37) window (20) bag (20) management (17) happy meal (12) big mac (11) straws (8) driving (8) egg mcmuffin (5)
5 stars
286
4 stars
123
3 stars
92
2 stars
57
1 stars
290
December 18, 2024

This is by far the worst mcdonalds ever. They consistently mess up orders. When ordering through doordash there are always orders missing, or they're made wrong, or they're just the completely wrong items. And when you call in and complain, they managers are rude and refuse to do anything. Tonight their night manager Tyler told me there was nothing he could do for me, even though he did acknowledge that I spent money on items I never received. So at this point they're just thieves. Do yourself a huge favor and go to any other mcdonalds but this one. They are terrible and I guarantee you they will not get your order right and they will be rude to you when you complain.

November 25, 2024

I don’t usually rate restaurants—I save that energy for truly special occasions, like when I got food poisoning from a sketchy Chinese restaurant. But this McDonald’s? Oh, they’ve earned their place in my Hall of Shame. Every single time, it’s a disaster. First, they don’t fill my fries all the way—what am I, a charity case for air? And now? NOW I’m missing a cheeseburger. Let me set the stage: I just got off work. Haven’t eaten a single thing all day. Starving. Craving. Dreaming of McDonald’s. So I treat myself to a Big Mac and a cheeseburger. Yeah, call me Big Mac, Big Back, whatever—I’m hungry. The wait wasn’t bad, so I’m thinking, “Hey, maybe this time they’ve got their act together.” I even decide to eat at home for the full, comfortable munching experience. I get home, unwrap my haul, and BOOM—no cheeseburger. Where is it? Did it vanish into a black hole? Did Ronald McDonald himself decide I didn’t deserve it? Oh wait, silly me—they just didn’t GIVE IT TO ME. This is NOT okay. This McDonald’s needs to get its act together because I will NOT be returning. My cheeseburger-less soul will haunt them forever.

★★★★★
November 18, 2024

came through the drive thru, with my bestie for a bestie meal and let me tell you it was the best experience I have ever had at a Mcdonald’s thanks to Karo!! He exceeded our expectations and coming there so late on a sunday night we didn’t expect to be greeted with such fun and friendly energy. Karo went above and beyond. Definitely will be back soon. Thank you so much Karo you are amazing!!

October 28, 2024

Disgusting behaviour from some of the staff. Their fast food restaurant isn’t exactly fast at all, more so, the opposite of fast. Below, I’ve attached a photo of the restaurant. You guys don’t clean the store as often as it should be cleaned. They also don’t clean the mop bucket water and most of the time, they’re “cleaning” the floor with dirty, old mop water. Most of the time, their food is poor quality, cold, and 70% of the time they over-salt their fries. I understand this is one of the busiest McDonald’s in the area but you can’t run a business like this if this persists, try hiring more dedicated staff. McDonalds @ 153 lincoln, I hope you proceed with next steps on teaching your staff to stop being lazy when at work and I hope you take these notes into consideration although you probably won’t.

★★★★★
October 26, 2024

They got my order wrong when I went through the drive thru. I noticed only after leaving and called. Jen was so nice and told me to come back. She offered a refund and gave me the food I had initially ordered. I appreciated her kindness!

★★★
September 2, 2024

Went in to grab late night food with my boyfriend on a road trip. It was appalling how the manager was treating the staff. there are a lot of young ppl on staff and I noticed the manager Nicole yelling at a young girl with black hair (won't specify who just in case she gets in trouble) in front of all the customers and other employees. I felt really bad because it was super late and no one deserves to be put in a toxic work environment. Especially for only minimum wage. I truly hope someone reports her to upper management for treating her workers so poorly. The young girl was super sweet and welcoming while taking our order and I hope she doesn’t have to deal with this manager often. I offered to tip her and she refused saying they weren’t allowed. I understand it’s a company policy, but I think its ridiculous. I think good service deserves to be credited.

May 10, 2024

I ordered a chicken asiago combo through the drive thru. I was one of two cars sent up to park in mobile order parking; the parking was tight and awkward. After 10 minutes of waiting, I was brought the wrong order. The receipt was at the bottom the bag which did show the order that was expected. My guess is that drive thru times are more important to management than customer service.

★★★★★
January 31, 2024

I take my family here every so often first thing in the morning for breakfast. I'm always very impressed with the speed and accuracy of our ever changing orders. The staff are always professional, polite and attentive. By far the best McDonald's location I've visited in Ontario. Keep up the great work!!!!

★★★★
December 22, 2024

Vegetarian options: I get the Big Mac , no meat option. Tasty. Parking: There is parking available. The parking area to wait for your food is tight, as it is close to the exit onto king street. There is a decent amount of parking spots along fence line. Kid-friendliness: Yes family friendly, nice staff.

★★★
December 20, 2024

I havent really came to a complete decision about this McDonalds Vegetarian options: Me personally I dont believe any fast food restaurant is 100 percent vegetarian and or vegan Recommended dishes Rip Off, Quarter Pounder

December 20, 2024

Bad

★★★★★
Local Guide
December 16, 2024

The best location in welland !

Local Guide
December 16, 2024

I ordered a medium peppermint mocha through Uber eats and it came half full. If I wanted a small I would have ordered a small.

★★★★
December 2, 2024

Pretty good as far as ncds goes

★★
December 2, 2024

I was once again disappointed with stopping here. All I ever order is a grilled tia wrap and a coffee. The last 3 times I have gone, I have received a crispy chicken. I ask at the pay window and at the pick up window if its a grilled chicken. Everytime I have received a crispy chicken. I cant eat the breading. Unfortunately I now go to Niagara Street location instead. They get it right . Customer service has really gone down hill when a staff member cant destiguse between grilled or breaded.

★★★★★
November 25, 2024

Fast, good.

Local Guide
November 25, 2024

Before tonight I used to really like this mcdonalds. but tonight they screwed up my order and when I called about it the evening manager was so rude and unprofessional it honestly turned me off of going to this Mcdonalds ever again.All she had to do was apologize and offer to correct the mistake. Shes clearly miserable with her life and her job and gets a kick out of taking it out on customers. very shameful that they put someone like that in management.

Local Guide
November 23, 2024

They re still advertising Monopoly in the super sizes, but they have no super size beverage cups left with Monopoly pieces on them Take down your signs, that s fault advertising.

★★★
Local Guide
November 23, 2024

Getting better.

★★★★★
Local Guide
October 23, 2024

Josh is the best!

October 23, 2024

Staff seem to short change morning customers and what they feel are undesirables. Ive witnessed it twice and it happened to me yesterday. Nasty. And then the morning supervisor was insulted that I dare question her regarding this. She soon found out that I wasnt a drug addict. This is the worst MCD ever

Local Guide
October 23, 2024

What did I even expect lol..

October 23, 2024

Place is a absolute joke. Placed my order tonight in the drive thru ... was told to wait in parking place 4 for 10.. 15 mins only to gwt my order drive half way home ...15mins to realize it wasnt mine and had to drive all the way back ... wait abother 10 minutes for my order only to have them twll me to wait in parking lot 4 while they finsh my fries This place is a absolute disaster everytime I come As someone who is also a kitchen manager in th3 industry this place is a joke ... better off driving to niagata st or u get garbage food Sooo disappointed

★★★★
October 23, 2024

Nice people

October 23, 2024

I love how they always get youre order wrong. I dont understand, as an Ex McDonalds worker its not that f ing hard to take a food order correctly. - check your order before you leave always!!!

★★★★
October 23, 2024

Depending on the time of day you go, could be very busy ( so be patient, life is too short to blow a gasket!) Parking: Very good! Wheelchair accessibility: Yes

October 23, 2024

At hospital right now so already not in a good mood need food and decided to walk over to the 24 hours open mc Donalds as they have advertised got there after a 5 minute walk just to realize the doors where locked I then thought to go to the drive thru speaker and no one was responding to my voice despite 3 staff members staring at me threw the windows I then called the number they have advertised and then thats when I was informed that because my car was suck at the paid parking lot at the hospital the only way they would take my order was if I was going to pay for them to deliver it 500m down the road. Im probably just gonna order my food to their parking lot and pick it up there this is ridiculous for a place that advertises their open 24/7

★★★★★
Local Guide
October 23, 2024

Came to get some kids meals and Crocks

★★★★★
Local Guide
October 23, 2024

An employee saw my kids at the table and asked if they would like a colouring book. It came with a bunch of activities. Ordered our food from the kiosk and got table service. The food came quickly. The staff was really nice and the place looked clean.

★★★★★
October 23, 2024

Just want to say that Tyler has gone out of his way multiple times to make sure that we got our order even when delivery services like Uber have drivers who steal our order. Always the best atmosphere in this restaurant and obviously staff like Tyler make it all the more worth while.

★★★★★
Local Guide
October 23, 2024

Foods hot an servers are friendly And prompt, with taking orders Parking: Lots of parking Available. Wheelchair accessibility: This place is wheelchair accessible.

★★★★★
Local Guide
October 23, 2024

Sometimes forgetful but other wise very decent

October 23, 2024

Would give 0 if I could. Completely incompetent. They will park all cars that go through drive through every single time which just makes them further behind. Staff will then be extremely would when you say you are not comfortable parking.

★★★★★
Local Guide
October 23, 2024

Vary clean, love the new big arch!!

★★★★★
October 23, 2024

Fast service and friendly staff

★★★★★
Local Guide
October 23, 2024

Friendly service,Clean restaurant,Very efficient

Local Guide
October 23, 2024

very unprofessional behavior.

★★
October 23, 2024

Too expensive but good food. Not enough vegetarian options. Vegetarian options: Frys Food : 3/5 |

September 23, 2024

Every single time I get an iced coffee from this location. You fail you add caramel which I am paying for! And pay extra for an extra pump because your coffee tastes burnt and gross. I worked at Tim Hortons for 10 years. It s not hard.

★★★★★
Local Guide
September 23, 2024

Kid-friendliness: Play area on sight Food

Local Guide
September 23, 2024

$6.99 for a Big Mac sandwich??? This is processed fast food, not fresh made food. This is nothing but corporate greed. I m done with this company.

★★★★★
Local Guide
September 23, 2024

The ladies in the morning are always excellent!

Local Guide
September 23, 2024

Honestly service wise this is beyond the worst mcdonalds ive been to.. nobody in lone make you pull to a reserve... for a happy an a junior chicken.. they mess up the orders all ths time !! Ill go to port for now on this is insane

September 23, 2024

0 for service, worst McDonalds ever. Staff work 2am is rude. And our fries is not fresh.

★★★★★
Local Guide
September 23, 2024

Very courteous and polite ,orders are always fresh ,best Mc Donalds in the region also Oakwood location in Niagara Falls same management.

Local Guide
September 23, 2024

Why am I waiting 10 minutes at the drive thru ( this location makes you pull up and park every time I ve been here, so much for fast food) for a sausage and egg McMuffin at 9am Get it together.

★★★
Local Guide
September 23, 2024

Holy freaking expensive for greasy fast food.

September 23, 2024

I never leave reviews but this is the worst experience I ve ever had at a McDonald s. We had come around 1240 to order for our family when we came down to visit. When we got to the window the lady working there was pretty rude off the bat, and after paying she threatened to call the cops on us when we voiced we were uncomfortable with pulling forward. There was no one behind us and we didn t want to pull forward because sometimes we get forgotten. The manager was understanding and apologized for the situation. Never in my life has anyone ever threatened to call the cops, let alone at a McDonald s.

★★★
Local Guide
August 23, 2024

Its fast food nothing has changed

★★★★★
Local Guide
August 23, 2024

I was hot after a bikeride so I stopped in for a few hours sundae.

★★
Local Guide
August 23, 2024

Slow service and didn t appreciate getting followed into the bathroom with my kid being told I can t bring my wallet in there and that I need to leave it outside cause it s considered a bag. Especially as someone from out of town, why do I need to leave my important documents at the counter?

★★★★
Local Guide
August 23, 2024

Theres not much to say about an ice cream and fountain pop!! Parking: Not only do they have a HUGE LOT! but theres also tons all around them at every other business. Wheelchair accessibility: They definitely make sure to do parking right!! Theres parking for wheelchairs at every entrance....good for looking out McDs

★★
Local Guide
August 23, 2024

They no longer hire local people. Quality had dropped overnight. Avoid at all costs. Boycott even.

August 23, 2024

Food was good but self serve fountain drink area was closed off. My drink was mostly filled with ice(not sure if you can order no or light ice on app) and would they would not offer a refill. She was happy to sell me another one, I declined. I won t return and hope all McDonald s aren t following this policy

Local Guide
August 23, 2024

Very very slow service and most of the staff are not trained well

August 23, 2024

Messed up order......again!

August 23, 2024

Worst service every single time Do yourself a favour and go to the Niagara street location. Better service and drink refills

August 23, 2024

This has to be the slowest drive thought in the region. This morning at 530 I wanted almost 15 minutes for 2 egg McMuffins. And the morning before I wanted several minutes for someone to come to the speaker to order.

Local Guide
August 23, 2024

Messed up entire order, food was the normal crap you get at McDonalds

★★★
Local Guide
August 23, 2024

Parking: Lots of parking right up close to the doors. Kid-friendliness: It a big restaurant with lots of seats Wheelchair accessibility: They have a very flat floor and doors that you push a button and doors open

Local Guide
August 23, 2024

If zero stars could be a review that s what I d do. Idk who you have running drive thru but fire them. When someone is waiting and then you take the car next to them instead of the person who was there first that s how you loose your company business. First come first serve? Not in your drive thru line more like sit ten minutes to order and still have people who showed up after you ordering first . Don t make sense to me. Horrible service!

★★★★★
Local Guide
August 23, 2024

I do have to say I am addicted to the Oreo blizzards with four shots of caramel in it. It is the best thing next to heaven for me! Parking: There is tons of parking Ive never had a problem at all not wants to find a spot. Kid-friendliness: Even though my child is 23 I always see a ton of children so it definitely is kid friendliness. Wheelchair accessibility: There has never been a time that Ive been to this McDonalds and there hasnt been any people in a wheelchair that had problems.

★★★★★
Local Guide
August 23, 2024

Had me a buck Ice cream and a cold fruitopia for for another buck! I love the summer Vegetarian options: I dont know exactly when they turned things around but it is nice to see that you have the option these days to be able to eat healthier. its nice to have the choice. Its not the same place compared to when I was a kid thats for sure. Parking: Everytime I go there there is always spots not like the little lots you used to see restaurants jambed into. Wheelchair accessibility: McDonalds seems to be thinking about everyone and there accessibility. Which is a bother great thing Ive noticed.

★★★★
Local Guide
August 23, 2024

Typical McDonalds restaurant....food ....well, it was not as good as it once was, and it was overpriced. However, the staff were friendly and efficient. Food

★★★★
Local Guide
August 23, 2024

No problems, easy and decent quick service.

★★★★★
Local Guide
July 23, 2024

The young staff tried their best. Big smiles everywhere. Ice cream cones were large servings and really frozen!

★★★★
Local Guide
July 23, 2024

Mc Donalds never changes. When you want something to be as it was when you were growing up. This is the place. Though Im old now. I still remember as a kid going here. It never changes..thats whats nice about it.

★★★★★
Local Guide
July 23, 2024

Great Experience. Well behaved staff. I went there for dinein. The Guy at the front counter harjeet was very welcoming with a smile. Great customer service.

July 23, 2024

Never going there again workers dont know how to charge ppl properly I went to Frist drive through window and paid for my order and everything thing was fine till I went to second window to get my order and kid said my payment didnt go through so I said r u sure he said yes Im sure so I paid again for the same order I later check my bank statement and yes what do you know 2 charges for the same order wow way to go McDonalds

July 23, 2024

This has to be the Slowest, and, most organized Macdonald,s, Ive ever been too, and, I only live around the corner. I go to the restaurant on Niagara st, for fast, and, efficient service....

Local Guide
July 23, 2024

No soft drinks refills allowed. Never coming to this location.

July 23, 2024

Evening July 5th 2024.

★★★★
Local Guide
July 23, 2024

Food was good. A little bit of a wait, but it was lunch time and that was to be expected

★★
Local Guide
July 23, 2024

Kingdom of spiders ...nobody care about the outdoor seats..u want to enjoy ur Coffee or meal but same time u hv to watch spiders around u

★★★★
Local Guide
July 23, 2024

Curb side delivery is a very long wait. Best to order online and pick up through the drive-thru or go in and do counter pick up.

Local Guide
July 23, 2024

I get coffee and muffins sometimes I buy other things I work next store and at your restaurant 2 to 3 times a day and because od one person Faye am not allowed to park in a parking spot because I am not a customer according to her mi d your own business and I had asked and was told it was fine to park there bye Felicia

★★★★★
Local Guide
July 23, 2024

Fast friendly and exactly what I expected. They did for get my straw Food

Local Guide
July 23, 2024

It takes forever to get your food because many times staff are usually joking around with their friends that come to visit them on shift, and their friends are acting ridiculous usually and they main prioritize drive thru and delivery orders, not sure why they take forever to serve people in the store when the customer is right in front of them and can yell at them. And dont order nuggets during the day because 95% of the time you dont get your dipping sauce

★★★
Local Guide
July 23, 2024

This is the slowest McDonalds ice ever experienced in my life. It also has a crazy dangerous crosswalk. A completely blind corner out of the drive thru separates the store from the parking lot. Food : 3/5

★★★★
Local Guide
June 23, 2024

Keep up the good work!

★★
Local Guide
June 23, 2024

bad service I ordered 2 apple pies they only sent me 1, they sent me cookies and I dont like cookies and a donut harder than a rock and if that wasnt enough they didnt send me a straw I dont like Macdonald and today I ordered because I had not tried the vanilla grape and with this service I will never order again

June 23, 2024

rather eat a bag of rocks then anything from this location again! mcdonald s on lincoln in welland is just horrible, every single time i ask for no tomatoes or pickles i get double the normal amount as if its a joke to the employees, the bread is always stale and hard and the burger patty s are never even warm they are always cold. the wait times are ridiculous the parking lot could be empty and 1 other person in line and they ask you to wait 20 minutes for a cheese burger

★★
Local Guide
June 23, 2024

Nash is the man. Good service and redeeming qualities.

★★★★★
Local Guide
June 23, 2024

A lot of improvement with the new layout very impressive

June 23, 2024

This is 100% the worst mcdonalds location on the planet EVERY time i go. Nobody cares about what their doing. Complain to corporate several times about the inconsistency and they also dont have a care in the world. If you can, make the trip to the niagara st location

Local Guide
June 23, 2024

Worst experience of my life in any McDonald s.

June 23, 2024

Terrible location. Waited over 15 mins only to get our food cold and fries were old tasting. To top it off they gave us the wrong pies. Will never go back

June 23, 2024

This place is a hit and miss, mostly miss.. most staff lack the training and most staff dont even have a pulse... Dont get me wrong they do have the odd 1 or 2 bright stars... But they are missing the boat on alot of the simple stuff... The service level has come way down over the years and prices way up for a less than mediocre service..

June 23, 2024

Was told to park and wait for food, which is completely normal and fine. But when 8 cars behind us got their food first, and we waited for 20 minutes, something was up. Went to the window and realized they completely forgot about the order and didnt seem to care. Niagara Street location is superior

★★★
Local Guide
June 23, 2024

My strawberry milkshake is pretty much the only thing ill eat from here now. Its gotten from gross to absolutely discusting. Shakes are yummy..When i worked midnight maintenence at the store near my old place, seeing the INSIDE of that machine was HORRIFIC.

★★★★★
June 23, 2024

I love the burgers

June 23, 2024

Worse McDonald s in welland besides Port Colborne never have anything ready plus at night lot of jackassing around and gotten wrong orders

Local Guide
May 23, 2024

I asked what you they had, hello kitty yugioh collab Which one specifically? The hello kitty one Can I see which one it is It is the hello kitty one So I order my food and the toy. When it comes out it is not the hello kitty one. Asked for a refund, the manager came and said they couldnt do that and thats why its important to ask what they have first. What a joke lmao

May 23, 2024

So much for fast food! Every time we go here we have to wait and the most I get is a cheeseburger and fries but why would a fast food burger place be quick with a small burger and fries. Worst McDonald s I ve ever experienced. Not to mention probably 8/10 times they get your order wrong! Absolutely pathetic

Local Guide
May 23, 2024

Every time I go there and ask for well done jr. I get the coldest food ever or it s really hard ! Since I moved here this place is nothing short of disappointing

May 23, 2024

Night staff is so disrespectful and rude for no reason(short skinny girl) always giving me and my boyfriend a hard time over the smallest things she needs an attitude check and should be fired.

May 23, 2024

terrible service, messed up order every time. not impressed.

May 23, 2024

they don t know how to talk with customers

May 23, 2024

Ordered McFlurrys for the family, none were mixed as they have always been. Swung back around drive through and said they were not mixed they seemed puzzled I was coming back because of this. Got up to the window and the worker was upset to mix the McFlurry. It was literally ice cream in the cup and all the ingredients were just thrown on top. Never would have even wrote this untill I got attitude from the worker. Sorry every McFlurry I ve ever had are mixed

May 23, 2024

Ordered 2 cold drinks in the drive through this weekend and wanted to also order a cup of ice water (keep in mind we were paying for 2 other beverages) was told they no longer offer this, i asked for just a cup of water then they said still cannot do this so i asked then for just an extra cup and was told they cannot do that . The greed this exudes has me irritated beyond belief. They told me i could purchase a bottle of water i did not want a bottle as this was for my dog who was in the car with us and he cannot drink from the bottle.. After this display of clear greed of this company and utter inconsiderate mindset we will no longer support mcdonalds. Water is a basic human right- a natural resource that is essential for life, and the lack of care (especially as a paying customer) is beyond me. Just disgusting that this would be allowed and cannot support this. If anyone would ever be in need of WATER i hope a 5cent cup never blocks your heart for doing what is right. Sure this was not the exact case in this situation but its straight up greedy and disgusting that this is a new rule here. Because of this we will no longer support this business. #corporategreed #botcotmcdonalds

May 23, 2024

I was just at the drive thru and took me 15 minutes just to get ice coffee! I was at the lane 2 intercom and 4 cars got their order taken at lane 1 so I just drove up to pay window and ordered there. The girl gave me attitude and I told her I wasnt going to wait at the drive thru all day. I ordered large ice coffee and she said it was 3.58 and I said no its 1.50 and she said thats for pop only and I said try again She then said 1.58 and not even an apology I then went to pick up window and I had to tell them what I ordered! Nor impressed

★★★★★
Local Guide
April 23, 2024

Perfect place to get strawberry shake, for when nothing else will do but a shake. Only change this time was a dressed up tweaker looking for something he lost in his bag Welcome to Mardi Gras time check day

★★★
Local Guide
April 23, 2024

Guy at the drive-thru speaker was super rude, no customer service skills, and sounded like he barely spoke English. Everyone else was great tho!

★★★★★
Local Guide
April 23, 2024

Fast moving drive thru

April 23, 2024

Ask twice if condiments were on the bag. Got home and they werent.

April 23, 2024

Coffee is fresh in morning. There are people that order coffee throughout the day. The last thing we want is burnt coffee. Have to drive across town to return it. Then dont bother serving coffee people. Its all the time at this location.

April 23, 2024

The last two times that Ive gotten coffee at this location, the coffee was full of grinds and I ended up with a mouthful of coffee grinds.........first thing in the morning! I tried their hamburger the other day and the bun was so stale that I could not bite through it. I call that a rip-off!

April 23, 2024

Waited over 20 minutes for egg mcmuffin asked for sausage got ham. Ridiculous no good reason to wait that long especially first thing in the morning.

April 23, 2024

All the night shift kids are joking over the mics and in the end of that yall forgot my 10 nuggets honestly very annoying

★★★★★
Local Guide
March 23, 2024

Staff service was up and beyond!

March 23, 2024

This place is a joke they gave me food that might as well be a hockey puck and 3 months before it I my mother got food poisoning and I brought it up and they brushed me off

Local Guide
March 23, 2024

Horrible, cold food.

March 23, 2024

Burnt coffee today, threw it out ,not the first time. Went thru drive-thru .

★★★★★
March 23, 2024

There was a frog in my burger

March 23, 2024

Constantly messing up orders, food is often hard as a rock. I get that they hire young people but at some point you have to take responsibility for the quality. The way prices at mcdonalds are increasing, they better be careful, because its starting to become hard to justify.

★★★★
Local Guide
March 23, 2024

First time there and was amazed by the great service from Matt. We were there March 13th around 5:30 p.m. he helped us order at the kiosk with coupons had us take a seat. Brought our meals over. Was friendly helpful and a real pleasure to deal with. Way to go Matt!!

March 23, 2024

Ordered an egg BLT with no bacon just to find out there is no egg.

February 23, 2024

Id give a 0 if I could. Live close to this location, so its convenient .. however every time we order ALWAYS HAVE missing items that we paid for, toppings on the burgers we double asked to have removed, and fry containers not even filled correctly. Husband ordered a large fry, and my small fry was the same amount. Do better!

February 23, 2024

I have tried countless times to let this location redeem themselves and I m over it! Ordered off Uber a few times and always missing wraps or burgers. I also ask for ketchup never receive it same with straw idk how they expect u to drink lol! I called to report an issue once my food arrived via Uber I had spent 95$ I was missing 4 burgers 4 wraps and 2 milk shakes and 2 fries the woman who claimed to be the manger was beyond ignorant huffing and puffing and stating it wasn t there problem to report it to Uber I m sorry but how is this not ur problem??? I contact Uber and they offered me a refund which would take 7 days to be returned which is ridiculous cause I was feeding my family dinner that night!!! Me being a decent person decided to give them yet again another chance, I go through drive thru after leaving the hospital. I order 3 large meals 4 snack wraps 2 happy meals and 2 shakes, I get home and see after paying for large combos that they give me a small fry which means they charged me the 10 plus dollars and served me the new 5$ meal lol! So now there out here robbing people of there hard earned money and for what??? They also had me sit and wait over 35 minutes in a drive thru which is wild considering it was not busy at all I get home and the food is cold fries are hard and cold no ketchup no straws and burgers are slapped together half wrapped I was missing 2 wraps happy meals had no yogurt no toy and no dipping sauce how messed up with the price of the food! I call to be hung up on will never be returning again I d rather drive to Niagara street!

February 23, 2024

The chicken nuggets were so hard i threw them out. time before i ordered big mac and they put so much mac sauce on you couldnt even hold on to the hamburger without it falling all over the place so that ended up getting tossed as well

February 23, 2024

They Forgot straws for the drinks, dipping sauce and My cheeseburger had nothing on it. It took half an hour to get my food.

February 23, 2024

9 out of 10 times the order is wrong. It is worth the drive across town or to Port Colborne just to avoid this location.

★★★★
Local Guide
February 23, 2024

Drive-thru has long wait times during lunch and supper. Check for your sauces and dressings before leaving. They seem to often forget these items.

February 23, 2024

I like the food here, but the staff punishes you for going into the store instead of using the drive through. The store will be empty in the morning and it still takes the online order crew well over 10min on average to put together 2 coffees.

★★
Local Guide
January 23, 2024

Order $60 worth of McDonalds. They forgot half the order and didnt even give straws

January 23, 2024

Ordered from skip, my full order was not in there. Went to the McDonald s received the rest of my order, and ordered two milkshakes. It took 5 minutes to get those milkshakes.

January 23, 2024

Horrible experience if I could give it zero stars I would. I called and asked about my order and the child on the phone was very rude. My food was colder than the north pole and they don t know the difference between a chocolate and a vanilla milkshake they also can t even fill up my ice tea cup all the way I paid $50 for food that looks like the bottom of my foot so disappointed

★★★★★
Local Guide
January 23, 2024

Food is sometimes not hot.

Local Guide
January 23, 2024

Second time gone here 5.30 way to work tills down cant serve you. Not a great experience. 4 months later and again system issue cant serve you. Get it together

December 23, 2023

I would genuinely give this location a 0 star rating if I could I waiting over a hour for 8 plain hamburgers as a former McDonalds employee who knows how long they actually take this genuinely one of the worst locations you could ever go to NEVER COME HERE

December 23, 2023

Unprofessional staff no polite no friendly

December 23, 2023

Wrong order again through drive thru. Seems like this location just cant ever get it right. This time its actually theft as I got a menu item that is much less expensive than what I ordered. I live 15 mins away, no point in going back. :( Stay away from this location.

★★★★★
December 23, 2023

They are a friendly bunch who are trying their best with what they have to got to deal with. Lady approached me to see what I was waiting on and helped me immediately. Please be kind and patient to them.

December 23, 2023

Everytime I come here I have to wait over 10mins for my order in the DRIVE THRU ( only McDonald s that does this )

December 23, 2023

Purchased a Ranch McChicken with ranch dressing, lettuce and pickles. Got home was some McChicken with an orange very spicy sauce no pickles. I drive back. Asked at the window when getting my replacement. Is this the Ranch McChicken with ranch and pickles as the last sandwich burnt my mouth from the wrong spicy sauce. Yes they say. Get home, chicken and ranch. No pickles or Lettuce.Called the manager she said and I would have to come back a third time to get replacement lol. The worse service and nevermind the chicken looked 3 days old. If I could give a negative number I would.

December 23, 2023

Every time I order there something comes wrong, but unfortunately it s the only McDonalds close to my house. Last time they gave me a big mac instead of a quarter pounder. Today I ordered a delivery 2 double quarter pounders blt meals with large fries and a McCrispy for free (promotion from the skip the dishes app). Only the quarter pounder burgers and 1 of the fries came. Please follow up with your employees cause they are clearly not even paying attention when preparing the orders

★★★★★
Local Guide
December 23, 2023

You know a McDonald s is good when the lobby is chaotic, the customers are a little wild, and the staff are complete unfazed. This McDonald s staff are top notch; friendly, efficient, and competent. Dining area is clean and well maintained, and as such always inviting. Parking: Good amount of parking as the lot is amenable to a few organizations outside of McDonald s. Have never had an issue finding a spot.

December 23, 2023

Worst service I have received at a McDonalds. Everyone there should be fired and replaced with even somewhat competent people. Made me wait 30 mins for 1 breakfast combo and a coffee making me late for work once again.. I never ended up even getting my food they forgot I was waiting I had to come in and get a refund for my stuff I waited a half hour for. So angry. I will never go back there.

★★★★★
Local Guide
December 23, 2023

Love McDonalds like sha Wheelchair accessibility: Yes it is Food : 4/5 |

December 23, 2023

I would give 0 stars if I could! Went through drive through and had to wait 20 minutes for our food! There were 6 people who were stopped behind us and still got their food first! I didn t get a lot 3 items a fry, chicken nuggets, and a wrap! After getting our food we politely asked the girl why it took so long and all she said was sorry and slammed the window on our face! We proceeded to call and inform the rude manager how we were treated and she did nothing about it. Got home to realize we have cold fries, missing dip for our nuggets and no bacon on a chicken bacon wrap worst and slowest McDonald s ever.

December 23, 2023

This has happened a few times now, went in to order and waiting 15-20 minutes for 2 sandwich s and being ignored. Horrible service!

Local Guide
December 23, 2023

Not busy at all still had to wait 35 minutes for a burger and fires Onces I got them everything was ice cold Stuff was forgotten this location is horrible dont waste your time And the prices !!! My god Wendys is half the price !

★★★★★
December 23, 2023

Cassidy did an amazing job handling my order, she was very friendly and had great communication.

December 23, 2023

I make a very strong effort to avoid this specific McDonalds. The service is always rude, with it obvious that the employees are hoping nobody comes at all (especially egregious at night, sucks its the only 24hr store). And the preparation of food is just horrendous, I dont know if Ive ever gotten an order that is right or put together with even a remote amount of decency. And the hygiene, dont get me started with what Ive witnessed behind the counter. I drive the extra distance to Niagara Street, management atleast seems to have some semblance of a clue what theyre actually doing there. Do not go to this store.

December 23, 2023

It seems like the employees here dont get ANY training. Orders are not filled as ordered, cold food, order taker doesnt listen. NEVER AGAIN. Food : 1/5

★★★★
Local Guide
December 23, 2023

Very dirty, and this location never has hot fries

Local Guide
December 23, 2023

The red haired girl is very rude , forgets something everytime and seems unable to do the simplest task. I know a few people who avoid this place because of the one employee,will get a name and put it up. We literally drive out of our way just to avoid her.

★★
December 23, 2023

Very slow

Local Guide
December 23, 2023

Dirty, everywhere, bathrooms, tables, floors. They should be ashamed Food

★★★
Local Guide
December 23, 2023

This is my go to McRaunchies. Food quality is great for the franchise, service is slow, but friendly. Restaurant itself is clean except bathrooms. Still better than Niagara Street though.

Local Guide
December 23, 2023

All this location cares about is Skip the Dishes or drivethrough. You stand at the counter its if you arent there. The self serve machines are always out of paper for your reciept. There were 4-5 people already waiting for their order before i entered the building and somehow after a 15 minute wait I got my food first.... Figure it out...

★★★★★
Local Guide
December 23, 2023

Nice

December 23, 2023

Brutal service, my dog and I were treated very poorly by staff at 5:45 in the morning at drive thru. We were coming off a walk and I wanted to give him a treat, he s palliative. Staff were rude and us they will not being bringing out food out, a lot of people got their food before me including a guy beside us in a car who agreed this was very rude. We were the last ones to get our food which was only a hash-brown and cold coffee. My dog sat there very sore on the concrete waiting, which was obviously because we were not driving a vehicle. Nothing wrong with the food, just the service. I ve never written a bad review in my life.

★★
Local Guide
December 23, 2023

As per usual I waited fifteen minutes in the parking lot for my food after sitting in drive thru for close to ten minutes......

★★★★
Local Guide
December 23, 2023

Quiet so I took advantage and stopped in 4 an early breakfast Wheelchair accessibility: A fairly new facility so I cannot see any issues at all with accessibility throughout the entire building. Food : 4/5 |

Local Guide
December 23, 2023

I guess night shift only has one employee serving every customer on their own at a 24hr drive thru? No wonder it takes over 50 minutes for a half melted mcflurry...

★★★★
December 23, 2023

Could be better Parking: Plenty of room Kid-friendliness: Good environment for kids Wheelchair accessibility: All doors are automatic

Local Guide
December 23, 2023

Speedbump at the end of drivethrough thats so big it scrapes the bottom of my vehicle. Can no longer use this location as my wheelchair modified van drags across the massive speedbump at the end of the driveway. Would give 0 stars if I could. Wheelchair accessibility: Drive through is not made for wheelchair modified vans

December 23, 2023

Cant make coffee or food right xoffee always tastes like creamer and my food is either soggy or burnt honestly getting sick and tired of them I rather go to tim hortons for coffee and breakfast

★★★★★
December 23, 2023

Staff was excellent with my little daughter

★★★★★
Local Guide
December 23, 2023

Same as every McDonalds

★★★★
Local Guide
December 23, 2023

bababa mcdonalds is consistently alright

December 23, 2023

Have gotten sick after eating on more then one occasion Staff not professional there currently being investigated by the FDA for food poisoning and tampering Food

★★★★★
Local Guide
December 23, 2023

From the pick up window with a friendly and polite young man, to the 1/4 lb burger and double hamburg tasting fresh (fries were hot). This was a great trip to McDonalds using the APP.

December 23, 2023

Slowest worst staff I have ever experienced . Been here before never changes Staff is dirty and not nice at all

Local Guide
December 23, 2023

Yet again leave it to McDonalds to screw up a simple order. Then there answer is for me to drive across town a second time. Awesome thank you McDonalds for a 45$ cold meal. Useless. To bad cant give a zero star rate.

★★★
Local Guide
December 23, 2023

Why is it every time the employees of this location tell me the straws are in the bag, the straws are never in the bag?

★★★
Local Guide
December 23, 2023

I go daily for coffee, every other coffee I have to return as it is not what I ordered or they just failed to stir it? This is on going for months and I do hope it changes

Local Guide
December 23, 2023

Staff is friendly but the food is wrong far more often than not. ALWAYS check your food before leaving.