Pizza Hut in Welland

I used to love pizza hut, but after a dozen or so bad experiences and giving this location way too many chances im done with it. I always order extra cheese and sauce which costs almost 5 dollars extra and only one time did i actually get it. Pizza is often undercooked, toppings are often chincy. The very last time i ordered from here half the crust on the bottom was gone, slices were falling apart and the toppings fell very short of where the crust is supposed to start, i threw half of it away as it was impossible to eat and parts were so doughy it was almost raw, i requested to be contacted after completing the survey and nobody called so i called instead, the gentlemen on the phone was very nice and assured it would be made right and took my number for a manager to contact me and after several days i again recieved no phone call. This place is a terrible excuse for a pizza parlour and nothing like the standards it used to be, this review doesnt even deserve a single star, it is absolute garbage with horroble customer service!

Food was horrible ,Took longer than thirty minutes did not get free even though advertised that way,

They have tables in there but u eat out of a box. Found an extra chunk of recooked dough what is that. They were arguing with a customer on the phone while I was picking up. Who does that in front of other customers.

Great customer service and food . The customer service rep Richard was so polite and friendly. Awesome experience..

I visited pizza hut in Welland today and the service was amazing. The two people richard and celin who were working over there were very helpful. And the pizza was delicious. Thank you

The service provided by richard and celin was good

Great food, great service. Richard was amazing!!!!

Good Customer Service, really welled mannered and professional. If I m in the area for sure will get pizza from here

Came here today to buy Pizza was attended to by Richard. He was very pleasant and polite. Was prompt with the preparation of my order. I was pleased with both his service and the Pizza

Im rating you 1 star because YOU LEFT ME ON HOLD FOR ALMOST AN HOUR! im forced to call pizza pizza

Ive stopped eating pizza at other restaurants mainly pizza pizza after trying pizza hut welland, they offer the best tasting pizza in the town, and Dheeraj is a very polite person.

Very good experience staff is very friendly and helpful and provided me the best deal

I really liked the service and the staff very friendly and the pizza were amazing too. I would really recommend it to others.

had an amazing time enjoying cheesy stuffed crust all thanks to pizza hut welland! they re clean, prompt, friendly and efficient w their services; highly recommend ordering from pizza hut welland!

Richard did a great job. Very friendly and efficient.

What happened!?!? From a huge restaurant with a great buffet to practically a variety store. My lord :(

The web page is glitching and when you call support it makes you select an option, rings a few times, gives yiu ANOTHER menue to option select from, puts you on hold, then when it finally answers, the system hangs up! Like wth I just want breadsticks! I dont want to get it delivered. I want to hit the carry out option thats not working!

Awesome food and service. Would have ate in but the store music the staff was blasting too loudly sadly.

The service was very quick. I was needing some suggestions for my order and staff helped very politely. The pizza was very good and quality was maintained to the standards.

Used them for my son s birthday party. Food was great and they were very accommodating. When we ran out of pizza they had it ready within minutes for pick up.

I visited this place recently. The food was of great quality and the service was top notch. Gaurav helped me out with my order and he was super helpful and friendly. Will visit again soon!

Shivam was so pleasant at This location. Such friendly and nice customer service, 100% recommend. Thank you!

very good experience , dheeraj did a great job

Very nice experience in this store.. very helpful..dheeraj weldone

best service. made best pizza. Dheerajs hosptality and delicious pizza made our day

Excellent customer service, especially by Anand.

My order was taken by gaurav. Vegetarian options: Plenty of options Food : 5/5 |

I had the best experience when placed my order recently one of the staff member Gaurav helped me pick out the delicious pizzas and I m glad he recommended.

My experience was good employees was good shivam nd gaurav

It was great . The staff members gurjot was too good and humble like the way he presented.

The staff is very helpful. Food quality is really good. The guy Gurjot and the whole team is very helpful. Food

Friendly staff and great service

Good Food and Good customer service

Very friendly service from shivam!!!

Buffet was hot. Service was good. Variety limited. But worth 4 stars. Thanks Pizza Hut.Updated May 27th/2024. Delivery, personal pizzas. Excellent, bbq chicken 5*, Hawaiian 5*, 3xcheese and pepper. 5*.

Friendly staff shivam give me best deal

Best service by Gaurav and shivam Food was Food

Very good pizza and very friendly staff Shivam and Gaurav!

Gaurav was kind and courteous. Great customer service. Kid-friendliness: Gave my kids a treat !! Food : 5/5 |

Celin was great today. Very friendly and helpful. Great customer service and delicious food!

I had an excellent service through the employee named Celin he was great he gave me everything I wanted. I ordered a pepperoni pizza and it was very yummy and I also liked the way he served me all the things!!

Service was good, and ontime but the cost of a Large pizza was too expensive

Dhiraj and Richard were amazing. They made best pizzaz.

Fantastic food and service. Dhiraj and ri hard were helpful. Hot cookie was the highlight

Best Pizza place, awesome food and customer service

The food is so scrumptious and the service given by them is really appreciating.

Food was delicious and service was so good

Overall good experience

The best

Very yummy food

I love Pizza Hut! The rep Celin was awesome!

Got some pizza and breads sticks and the bread sticks and paid extra for cheese. Just a tiny bit of cheese in the middle and seems to be missing a whole stick.

Came for the first time and staff is really Nice, Completely clean and great service specially, the guy name Celin did Hospitality and good deal. Thanks a lot man . LOVE / Respect.

Celin did a great service and give us the best deal

To expensive

The best 2 pizza guys in southern Ontario, super fast and super friendly, 100% I will definitely use them again Thank you Gaurav & Shivam Food : 5/5

Great service received from Shivam gupta fully enjoyed very delicious pizza with lots love

Good food , good service by the employees , Shivam Gupta Food

My experience was really good Pizza was really nice and staff was completely awesome specially Gaurav he always ask about my health..!

Best experience by Gaurav pizza was really tasty Vegetarian options: VEGGIE LOVER IS BEST Parking: PARKING WAS GOOD

The service was really well by Gaurav

Had a great time. Celin is really friendly and nice, great customer service

I visited pizza hut then i met with a employe of this restaurant his name is gourav then he suggest me a very good deal from his assistance i saved my money he is very good in nature and hard working Vegetarian options: Good

Really nice staff and the manager every store need a manager like gaurav Kid-friendliness: Gaurav always ask questions and play with my kids Food : 5/5 |

pizza is service is cashier needs to be put on the road with a sign and a costume

I ordered medium sized pizza from pizza hut today.It was really a great experience as got cheesy and yummy pizza.Also staff was also friendly and helpful.Thankyou so much for making my lunch so special. I recommend all to visit pizza hut and make ur day special

Amazing experience Thankyou so much for such a reliable service from all your team. The pizza was hot,cheesy and delicious. Just loved it Thankyou

Wheelchair accessibility: It is wheelchair accessible. Parking space

All Good

Amazing service by the team. Shivam at the hut made amazing pizzas. Must try their Custom hand made pan pizzas. Food : 5/5

Fast and efficient. Order online. Paid at the counter. Two pizzas ready in 7 minutes. Online ordering was easy.

Good job Shivam keep it up

Still my favorite go-to pizza!

Very Tasty chole bhature and Soya chaap masala

Good place

Great service. Love the pizza and the people working always have a good smile

Amazing service by gaurav

Fast. Served hot and fresh and friendly. I d come again Parking: Access to easy parking Food : 5/5 |

Best Pizza Hut in town

Best chole bhature but little spicy

So happy with Pizza Hut Niagara street welland I was charged twice for the same order and the refund was taking forever to hit my bank account the manager was finally able to fine order and give me the refund due to all the trouble he went so above and beyond I got free pizza coupons as well as my order free today and my refund thanks Pizza Hut Special shot out to the fallowing 2 people Gaurau Shiuam

Giaurav was kind and professional, excellent customer service

Best location for pizzahut . They got the best pizzas. Thanks to Gaurav for making my pizza taste so delicious. .:) Top tier staff.

Great customer greeting and quick food service.

Awesome staff! Good food!

Served me well. Spoke nicely and served me my order on time. Food was made well and overall smooth experience, my go to in Welland.

I have called this location 4 times regarding my order and they keep hanging up on me. Then once someone finally asked for my confirmation number they transferred me to a Guelph location when I very clearly ordered for Welland and called them from the phone number on the confirmation page. Once they transferred me to Guelph the person on the phone didnt listen to my request and simply said uh yes the driver will be there soon when my Welland order was for pick up.

Great pizza and fast service.

Thenothing actually wrong with the food we always order from there Last 2 times food is cold and today was told delivered and it wasnt called store and was told cudnt find in the meantime guy was here The prices we pay shud be better del service for delivery actually sucks for the prices we pa

Gaurav is the sweetest! Great customer service

Worst PH pizza weve ever had, seriously lacking cheese & toppings

Food is good. Excellent service. Friendly staff.

Super quick service with welcoming staff. Pizza were so fresh and yummy. Must visit in Welland

fantastic employees and great food!

Awesome pizza, very nice staff

Very good place to eat

I ordered melt and it was soo tasty that i can eat it whole day

Very good and friendly atmosphere and good place to eat

good and tasty pizza

Very delicious food and especially customer service is very amiable

Tasty food

Went to this pizza hut with my friends , there i met a guy named Shivam , he suggested me to try the stuffed crust pizza ..and that pizza was amazing, and amazing service by that boy.

Ordered super supreme pizza . 28 dollar pizza and this is what you get.

My order was 15mins late being ready and when I got home they gave me the wrong flavours of boneless wings, the pizza was near inedible. Very disappointed! So disappointed that I will not be back. This is the 2nd time I have ordered in 3 months and both orders have been wrong! Vegetarian options: My husband got the vegetarian pizza and it was actually inedible. The entire pizza went in the garbage.

Thanks for being open new years day

Ordered 8 wings and only got 6. Used the survey they emailed me to contact the restaurant about my issue and never heard from them again.

One server who is always there is the nicest! She rocked

Always great.

Pizza is mandatory for weekends ..amazing service, I don t remember all the name but simran and abhishek are really friendly and helpfull.

Great experience and good taste.

Pitiful. The last time we ordered our pizza from here, they forgot to give us marinara sauce with our breadsticks. Tonight, when the worker grabbed the marinara sauce container, I saw that it was half empty and asked if I could have a second one. The woman said no, it was $1.19. I mentioned that I hadn t got one with my last order. Too bad for me - I left with my teaspoon of marinara sauce. Not a happy camper.

Just okay.

Got the 10 dollar meal deal box with 4 pieces of pizza and 6 boneless wings, omg it was delicious, plus we got to put any topping on our pizza. Bravo pizza hut welland!!!!

I was short a dollar on a $63 order. So I had to drive back to the hotel, grab my wallet, then back to the hut. It was. 85 cents to be exact. It was my fault, but....no buts about it!

Dined in once. It was loud and annoying with buzzers and beeps sounding constantly. Food is usually very good but check to make sure your order is right. Once I picked my online order and they forgot my wings.

Ordered a stuffed cheese pizza an cinna buns dessert both were really good would order again

Worst pizza I ve ever had they have gone downhill since they moved what happened to that nice juicy crust they used to have

We love the pizza here - however I cannot recommend the thin crust pizza - honestly it was like cardboard and without much flavour. However - the deep dish pan pizza is to die for - we love it!

Have ordered a few times from the new takeout only location and typically the food has been great. Until now. We recently ordered 2 pizzas and wings. When I arrived to pick up my food there was East Indian music blasting in the store the entire time. The service was quick and friendly but when I got home the food was sub par. Wings are tiny. Thin crust pizza awful. Pan pizza, double pep, was the worst Ive ever had from here. New recipe? New ownership and staff not making the pizzas like the previous staff? Wont be back.

I have order chicken wing at this location. Its perfect I like it they put enough sauce for wing also the mix sauce is delicious

Best Pan Pizza in Town!!! On top of that, they have their own delivery drivers, Food is always Hot and too my door with a smile ! Best part is they bring the debit machine to my front door!!! I always make sure to add a 5$ tip minimum

I had looked forward to a stuffed crust pizza it was thin and tasteless wont bother with them again.

Fast service. Staff was friendly.

Staff where great

I know its just pizza hut. But I did take out and the staff was great. Genuine smiles. Thats rare. The food was perfect. Didnt look thrown together which is the norm. I opened the box and was like woah this looks good

Best service

I had a mixed experience at Pizza Hut Welland. The service was fantastic, but there were some discrepancies with our order. The pizzas didnt quite match what we saw online, with missing chicken and a scarcity of meat in one flavour. While the service impressed me, the inconsistencies made me uncertain about ordering again.

We usually pick up when we order. This evening with mega fatigue we opted for delivery. $5.00 delivery fee plus a tip. That s Ok. What was a bit off-putting was that the driver rang the door bell. Of course we were expecting it so I didn t dally. However, within 10-15 seconds he rang again. I know that time is money, but surely a bit of patience is also de mise. (Appropriate) This area has a significant number of seniors of which I am a recent member. I m not twenty any longer. It takes me longer than 10-15 seconds to descend one flight of stairs and get to the door. I was a bit put out by that.

A bunch of us order earlier today. Food was disgusting greasy! And much of the food didnt seem fully cooked. Never again! Should have left well enough alone.

Pizza was not made correct the 1st time. The sweet female Sim who was thr manager was amazing apologetic ans even fixed the order and sent it out even though I had picked up 1st order. Im not sure if management has changed but Sim is very sweet and is great in a managers role. Thank you Sim

2nd time having the My Box combo of pizza and wings and its pig out delicious ! Brought some left overs to my staffroom for a snack and the smell was driving staff crazy and jealous Parking: Right in front of the store

Ready when I arrived early.

So normally we like pizza hut . With so many competitors out there we are always looking for deals . This location had a huge roadside billboard advertising pizza of the day $10.99 . On line order . Couldnt do it online . Went into this location and asked about the deal and was told this location doesnt honor the deal. !!!!!! What ????? You have a roadside sign right in front of your store !!!!! And you wont honor that deal???? We will never darken your doors again .

The food was amazing as always... however the driver was a real piece of work. He didnt even look at the delivery instructions, went to the front of my building, then called and all but demanded we come outside to get our food... then when confirming the total he interrupted and said yeah thats not including my $5-10 tip, I dont work for free... and when we explained we are on a fixed income and cant afford to pay an additional $5-10 like he wanted, he responded with then I guess you should order less food next time so you can afford to pay me what I deserve... or maybe dont order delivery if youre that broke... so we handed him $30 to pay for the order ($28.80) and then refused to give us our $1.80 change! He literally walked back to his car and then left... We tried to call the store to let them know, but there was no answer. Tried the customer service line and still nothing. I sent an email through the contact me page on the website, as well as left a review including our horrible experience, but we have yet to hear anything back yet... and its been 2weeks.

Terrible and rude service avoid

Loved the lunch buffet! Miss it in welland

Always good pizza done just right.

Refused to pick up phone

Great pizza and friendly service

Best pizza in the city

You should deliver to ALL of welland or sell to owners that don t discriminate

My wife and I wanted a medium Hawaiian pizza but my computer was not cooperating. Drove to Pizza Hut on Niagara and asked them if I could order there at the store. I told them I had the coupon with the promo code. They WERE VERY accommodating. Ill give them that. Once I got home and opened up the box, I noticed that there might have been 15 pieces of pineapple and about the same for the ham. Still, it went down the hatch and tasted pretty good, but if you want the Hawaiian with the usual amount of ham and pineapple, get it at the regular price ... about 25 bucks!! You pay a large price for the promo code. VERY disappointed!!! Nice looking photos of pizzas loaded right up; they just dont deliver that way when you pay with the promo code!!! Best tasting pizza Ive ever ordered, but will go to Dominos to get more pineapple and ham on my Hawaiian. Have a nice day!!

I love their pizza and always consistant. If you are a military veteran make sure to ask for the veterans discount.

My favorite pizza out of the major chain pizzas I miss being able to eat in but at least they kept a pizza hut local in this city.

Customer service is best at this pizza hut. They customized nu order perfectly.

Ok....2 out of 10....very dry dough and greasy cheese/pep

Delivery is fast but dont forget to tip these guys dont get paid by the hour and rely on there tips to feed there family!!!!

Pizza was okay for the price, nothing special.

Dont order online. 3rd time doing it and they never deliver the pizza. I call the place and they never answer.

I ordered a chicken rustico some woman from the back ran up and was shouting there is no grilled chicken. I would have appreciated being told instead of being shouted at. I ordered a Supreme. This woman is shouting at the drivers....I would have told her off and quit.

Very good pizza salad bread sticks

3 item pizza and 5 boneless wings for $10. Great deal

How to eat this pasta? Requested utensiles but nothing came..

We ordered Vege-lovers pizza on last Saturday, July 9th, 2022. Wewere very disappointed because we were cheated by the employee, Simon of Pizza Hut of Welland, Ontario. Our first order was not done right, so we asked him to do it again with our specific instructions. He was not happy but told us that come back in 15 minutes. He closed the pizza box and told me to pay. I opened the box and told him that this was the old pizza. He then went inside and brought another closed box of pizza. I paid in full and picked up the puzza. When we went home, we saw the toppings were all burnt. We called the restaurant immediately but nobody answered. He knew the pizza was burnt so, he wanted to give us the old pizza with issues. We had to throw the burnt pizza and made ourselves soup and sandwich because it was too late to cook anything. He was not honest to tell me that the pizza was burnt. We wasted our time and money. We took the photo of burnt pizza, before throwing. Manager should investigate and fire Simon for his dishonesty. Please open the box and check your pizza before paying. Thank you.

Crack head runs the place. Track marks all over her arms, missing teeth. Her boyfriend looks like skeletor

Doesn t follow health and safety protocols Refuses all feedback Avoid at all costs

I decided to try a couple small gluten free pizza s and they were terrible. Ask for extra cheese, there was barely regular cheese on it. One was supposed to be double pepperoni and i think i counted like 8. Barely one per slice. They couldn t bother putting toppings till the end of the crust. Was like an inch and half of bare crust. And the gluten free Crust itself was not that great. Very disappointing. Never going back unless they decide to make it right. $20 for a small gf Lisa pizza is just ridiculous.

Not so welcoming staff, maybe too rich franchisee owner or staff needs attention! Thanks

Ordered a pizza 2 hours ago and I m still waiting on it. Terrible service. They called an hour ago to say it would be late but couldn t tell me when it would get here, and didn t even offer a refund or discount on any next orders. If you want to eat when you are hungry don t order from here. They don t have their delivery system figured out and take more orders than they can fulfill.

I ordered 65$ in pizza ,gave them an hour longer than estimated delivery time ,no pizza, called the restaurant to see where my pizzas were and got a call center in another province, they told me I would get 50 percent off my order and it would be there in 15 mins, its been 6 weeks and Im still waiting

Great workers, love the food and deals

I love their Pizza and Rose City is second best

Alwsys great customer service & friendly staff

Pizza was cold. Pizza not delivered on said time, about 45 late.

I live 2 Kim s from them and they said can t deliver today it s not in the delivery zone it s a new sub division previously they delivered at my address They guy On the phone was unprofessional

Simon is awesome! He made my neices wish come true tonight and sold us cinnamon buns. We came the night before, and for some reason, it was removed from the menu and he couldnt sell us any... snf my neice was bummed!! Most importantly, he has outstanding customer service, every time! Just how it should be! He deserves a raise! Also, his side kick Gurjot was very nice and helpful!

Minus 5 Star review for this Location. I had no reception on my phone in this area so I came in in-person to order but Supervisor or Manager told me I had to order online and she cannot help me because what I showed her was for online ordering only. I showed her was a deal that was on my phone before the phone screen froze. I told her I couldnt order online and she sent on my way without taking my order. This an appalling behavior.

Didnt go there, was at business next door.

If I could give it less than one star I would. Terrible service. Will never go back.

Absolutely awful!!! I order from them two week ago and had ordered cancelled out of the blue after waiting hour and couldn t get ahold of them by phone. But best of me tried them again tonight. Forgot my sides and said he was going back to get still haven t seen them. Also food was slightly warm

It was pretty bad

Always fresh and great customer service Vegetarian options: Always Fresh and good customer service

Delivery - best kindest friendliest pizza drivers!!! Always going put to make sure you have everything - always polite at the door. Gratitude goes along way Thank you pizza hut!!!! Food : 5/5

Does anyone actually work here? We ve been waiting for an hour and a half for chain pizza to go thru a conveyor belt and then make its way on its 5 minute drive to us. Apparently even that is too much to ask. Tried to call their number and it takes you to a customer service line that no one answers. After waiting 15 minutes on hold someone rudely answered, told me they have no delivery drivers and it ll be there at some point . I asked to cancel, they said no problem and hung up on me. Never again.