Swiss Chalet in Welland

830 Niagara St, Welland, ON L3C 1M3, Canada

★★★★☆
(880 reviews)
Categories: Restaurant

About

Swiss Chalet in Welland, ON is an iconic Canadian restaurant, proudly serving up its famous Rotisserie Chicken, slow-roasted over an open flame, as well as Fresh-Cut Fries, Smoky BBQ Ribs, & their top-secret Signature Chalet Sauce. We also have delicious sandwiches, appetizers, & desserts, or let us do the cooking with our Family PAK special which feeds 4 for a great price! Enjoy the convenience of dine-in, takeout, or delivery, as whenever & wherever you’re craving the taste of Canadian comfort food, we have you covered. Download our mobile app & get access to exclusive deals. We’re proud to be Masters of the Rotisserie & Grill, welcoming Canadian families since 1954, & serving up our famous Chalet Hospitality from our family to yours.

Website
swisschalet.com
Address
830 Niagara St, Welland, ON L3C 1M3, Canada
Plus Code
2Q92+37 Welland, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
11 AM–10 PM
Tuesday
11:30 AM–3 PM
Wednesday
Closed
Thursday
11:30 AM–8 PM
Friday
11 AM–10 PM
Saturday
11 AM–10 PM
Sunday
11 AM–9:30 PM

Services

Service options
Kerbside pickup No-contact delivery Delivery Drive-through Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Beer Cocktails Coffee Healthy options Small plates Spirits Vegetarian options Wine
Dining options
Lunch Dinner Counter service Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Family friendly Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

3.8
★★★★☆
880 reviews

Most Mentioned

delivery (37) ribs (24) drive thru (21) gravy (16) white meat (10) chicken sandwich (10) chicken dinner (9) baked potato (6) coleslaw (6) dark meat (5)
5 stars
474
4 stars
145
3 stars
51
2 stars
60
1 stars
150
December 10, 2024

This is the second time since thanksgiving I have ordered the festive special and gotten NO STUFFING. Also last time was given an expired sour cream. This location really needs to start paying attention to orders I don’t understand the lack of quality control but I won’t be dining here any longer. Sick of paying for stuff I don’t get.

December 9, 2024

Today is my second time ordering online with delivery . Both times I ordered a half chicken and waited almost an hour for delivery , which is fine. It’s not fine when both times I have a quarter chicken dinner dropped off. Two of us eating and now we have to wait for the other quarter to get here. Just totally ruined dinner or the point of getting take out. Not sure why it’s so tough for them to read out one single order. They did send the other quarter but i would’ve preferred to send everything back and get a refund if i knew we’d be eating at seperate times. And the piece I did have so far was super rubbery

★★
November 27, 2024

Clean the men's bathroom stall toilet! Disgusting! 5 pm Tuesday 11 26. Not acceptable for a restaurant especially when both urinals are out of commission. This will be reported to Niagara Region Health. Filth.

★★★★★
November 21, 2024

Swiss chalet in Welland has amazing food and value. The staff are friendly and work hard to get your orders to you quickly. There is a positive atmosphere. They are super friendly and helpful. I will be a repeat customer!!

★★★★
November 13, 2024

My wife and I had a wonderful meal at this establishment. The food was great and the service was even better. Our waitress Karlie, provided excellent service and went above and beyond. My wife and I are an elderly couple, so we have a hard time reading the small letters. Karlie took the time to read the menu to us and help us chose the meal we wanted. We will definitely be back because of her!

★★
November 12, 2024

Ordered a couple chicken dinners for my family. Went with a half chicken, a quarter chicken (white meat) and the GameDay combo with 2 quarter chickens (dark meat). Order has 3 issues. Portion sizes for the quarter chicken dinners (dark meat) were tiny, the fries were undercooked, and our drinks weren't included with the meal and we had to go back for them. I raised these concerns through the contact us on the Swiss chalet website and after being told to expect a response in 3 business days. I was never contacted, even after following up. I just feel like our order was rushed, and well below the standards I've had at other Swiss chalet locations. The fryer basket for the fries was clearly overfilled, and there should be some standard sizes to the chicken portions. I get that some chickens are just small, but the 2 we got in the quarter chicken meal were well below average. Gets 2 stars. The chicken was still delicious, even if the serving was smaller than the bun for the quarter chicken dark meat. The fries desperately needed gravy to be palatable, and weren't finished by anyone, and the buns were fantastic as always. For anyone looking to eat here, get the half chicken dinners or the white meat if you do a quarter chicken dinner. I'd get sides other than fries if possible. Also make sure you get your drinks before you leave. For the establishment. Don't over stuff the oven, undercooked fries are gross. Standardize your portion sizes, and respond to your complaints. Overall, won't be back to this location. They have the fast food mentality and rush their orders at the expense of quality. Update: The location took well over a week to respond

★★
October 9, 2024

Decided to take my kids out for a later dinner, was NOT IMPRESSED with the looks of the chicken served to my 3 year old daughter. When it was brought to the servers attention she let me know that it is fully cooked and that they “temp” the chicken. She let me know that “all the chicken looks like this” and offered to bring me another one. This is when I declined and got a little rude because why would I want another chicken if “they all look like this” I almost forgot to begin I ordered a soup because I was quiet chilly as the weather is changing, the soup came out LUKEWARM where my 3 year old could eat it instantly with no issues. I asked for them to warm it up and she brought me back a new WELL HEATED soup that warmed me right up as intended 🥰 Back to this chicken tho…… I had to ask my group chat if the chicken looked normal and they told me to NOT let her eat it Moral of the story what has happened with the food industry, things just ARE NOT the same. Back in the day Swiss chalet chicken had a nice charr and was literally cooked to perfection. Very disappointed and unfortunately this has turned me off from Swiss chalet in general. When I asked to speak with the chef I was told “he cannot leave the kitchen” After all this I still tipped 15% She did take the meal off my bill as well. Overall disappointment. Ribs aren’t like they used to be either. ALSOOOOOOO , ordered 3 Shirley temples and we got black cardboard straws (I know this is the new thing) only problem is the straws gave the drinks a NASTY flavour !! Even my 11 year old son asked “why do they taste like this” when u sip it without the straw it’s fine but using the straw it tasted like chemicals. I was also told “this is the new thing” LOL 😂 I don’t usually come on here and do this but this HAS to be spoken about. I just cannot fathom being told things are normal when your literally trying to tell them it’s not. PS. MY SON SAID HE SEEN A COCKROACH ON THE LEDGE BESIDE US BUT IT WAS TOO QUICK I MISSED IT

October 8, 2024

Ordered Swiss Chalet through the drive thru last night. I ordered the Thanksgiving meal and an extra chalet sauce. After getting home, there was no stuffing, no cranberry sauce, no chalet sauce, and the chicken was still pink and gooey inside. Absolutely disgusting and disappointing. Paid $25 for a meal and all I had to eat was fries. If you’re going to advertise a Thanksgiving meal, maybe the employees should be educated on what a Thanksgiving meal consists of, instead of forgetting 3 out of 5 things in an order. Won’t be back.

December 16, 2024

The Welland location is dirty, with thick dust on the ledges and sticky tables. They say its from wiping down the tables with harsh cleaner during Covid. Well, replace them then. We refuse to return to this location.

★★★★★
Local Guide
December 9, 2024

Food was hot and tasty and Megan was an excellent friendly and attentive server.

★★★★★
December 9, 2024

Hi , i was there in on Sunday. I had festive chicken with french fries.. food was so delicious. I enjoyed. Tnx Sandra

★★★★★
December 9, 2024

Hello , i was there on Tuesday, i had a veg stir fry. I loved that it was full of taste.. tnx emily

★★★★★
December 9, 2024

Hey, i had chicken soup and broccoli soup .. i loved both Tnx Sandra

★★★★★
December 9, 2024

Hey , i was there on Saturday. I was with my friends .. we had festival chicken and fries, mash.. we all loved the food. It was so delicious.. tnx swiss chalet team .. we all loved the Christmas decorations

★★★★★
December 9, 2024

Good awesome food

★★★★★
December 9, 2024

Hi , i was there on Sunday, i had chicken with salad.. i loved the salad . It was so fresh.. tnx Kristie and your Team

★★★★★
December 9, 2024

[02/12, 10:01 pm] Akash Saini : Hey , i was there on Monday, i had chicken with fries. Food was so tasty.. tnx Sandra.. [02/12, 10:03 pm] Akash Saini : Hello , i had ribs with Baked potato. Ribs were so soft and juicy.. tnx emily .. [02/12, 10:03 pm] Akash Saini : Hey , i had chicken with fries.. food was so nice and full of taste.. tnx Kristie and Swiss team .. [02/12, 10:04 pm] Akash Saini : Hello , i was there on sat. I had chicken noodle pasta.. i love that .. so tasty.. Tnx eynn .. [02/12, 10:05 pm] Akash Saini : Hello ,i had a family pack for takeout.. food was so delicious.. tnx Kristie and team [02/12, 10:06 pm] Akash Saini : Hello, i was in on Friday. I had crispy chicken sandwich with Cesar salad .. i sandwich was so delicious.. tnx Swiss team

★★★★★
December 9, 2024

I had chicken with rice .. i loved food. .. Rice were cooked perfectly.. tnx karlie..

★★★★★
December 9, 2024

went in for lunch with my grandma we had brittney as our sever she was fantastic chicken was hot and fresh everything was great

★★★★
November 23, 2024

Faster arrival of food than expected which was great because we were hungry! About 30 minutes instead of 50.

Local Guide
November 23, 2024

Ordered online for pickup Niagara Street Welland, Ontario. Rude lady at counter (had neck script tattoo) order was incorrect for second time within a 2 month period. When we returned home and noticed this we called and were hung up on the phone. Tried again asked that the missing items be delivered as we were home and our food would go cold returning back to the store. They refused and only offered a credit for the missing food on my online account. I agreed because there was no other option went online to my account to prove the credit was there, which it was and it is time dated. Not likley to use it very dissipointed.

Local Guide
November 23, 2024

With all the take out / online orders, there should be more than 1 cashier to take orders and serve the food for Swiss Chalet and Harveys! Especially since the price is the same as eating in the restaurant. Parking: No spots available for pick up. Parked in ine if the 3! Valet spots. To leave this post, you have to fill out so much information. Maybe they should pay for customers feedback.

November 23, 2024

Ordered $50 worth of food in the drive thru. Made me wait for 15 mins just to have missed half my food in the bag. Had to go back in and wait another 15mins for it. Horrendous service.

November 23, 2024

I have been trying to call the restaurant in Welland for over an hour. I called corporate and they also weren t able to get through to them. How hard is it to answer a phone?

★★★★★
November 23, 2024

Brittany was amazing !! Came with my family and she served us was very personable and took time to talk to my kids which I absolutely loved!

★★★★★
November 23, 2024

I came in today and had Karlie as my server! She was very kind, attentive, and super friendly!!!! Her service was amazing and I will be back soon! Great meal as well :)

★★★★★
November 23, 2024

I had an amazing experience at this location with Karlie our server! She was attentive, friendly, and made our experience so enjoyable. Thanks to her exceptional service, Ill definitely be coming back!

★★★★★
November 23, 2024

Karlie is a goated server, gave me a whole ahh epiphany on the whole customer service industry itself, amazing service, top notch communication skills, only coming back to this location if Karlie is my server

★★★★★
November 23, 2024

Britany was my server and she was awsome. Food was amazing. Fast service.

★★★★★
November 23, 2024

My friend and I went out for dinner and had a server named Karlie she was the absolute best. If you find yourself at Swiss chalet place make sure you get Karlie as a service she was so kind and got you everything you asked for in a timely manner and was so polite!!

★★★★★
November 23, 2024

Excellent service from Evynn!

★★★★★
November 23, 2024

Service was excellent! Evynn was so friendly. She was very attentive and always smiling despite it being very busy. It was a great experience.

★★★★★
November 23, 2024

Evynn was great!

★★★★★
November 23, 2024

Had dinner with my friend tonight our server Brittney talked us into the festive meals and I must say my chicken and fries were hot and fresh. Everything was delicious Brittney was so friendly helpful and such a great sever

★★★★★
November 23, 2024

We came in last night and had Evynn as our server. She was very friendly and attentive. Will definitely be back :)

★★★★★
November 23, 2024

My friend and I went to this restaurant on wednesday and had this server named Karlie! She was amazing. She went above and beyond to provide us with the best service possible! Way to go Karlie

Local Guide
November 23, 2024

I will take my money to mt bellies you just lost $100 dinner to my bellies and customers stay local thats how you get treated I dont think so

★★★★★
November 23, 2024

Service was excellent and I believe her name was Evynn she was really good at her job.

★★★
Local Guide
November 23, 2024

Great service too bad the chicken has shrunk my quarter dark meat has turned into a chicken wing

★★
November 23, 2024

Didnt get what I ordered. They were polite when I went back to have things corrected but still messed up the order. They dont know their own menu, food was cold and stiff. So sad to lose another great restuarent in this town.

★★★★★
October 23, 2024

Tammy took our order and was super nice. Excellent service!

★★★★
Local Guide
October 23, 2024

The food was delivered. It was prepared well. It was delivered on time. We ordered 1 chicken quesadilla and 1 vegetable quesadilla. We received 2 chicken quesadilla. The pumpkin pie was not great; it had very little pumpkin flavour, tasted mostly of spice, and did not have much texture. It was too moist and too creamy.

★★★★★
Local Guide
October 23, 2024

My server greeted me as soon as I walked in . Katie was pleasant and friendly. Food was delicious and not cold like the Niagara falls store.

★★★★★
October 23, 2024

Deliah was excellent. Kind to an older gentleman that dining alone. Quick service with a smile.

★★★★★
Local Guide
October 23, 2024

Delish was our server this evening and she was amazing. So friendly and helpful. She was very quick and kind.

★★★★★
Local Guide
October 23, 2024

I havent had swiss chalet in years....and i literally just inhaled a thanksgiving box and it was killer....def going back....incredible food for great price....first time being so quick to give 5 star ....amazing

★★
October 23, 2024

After being seated in a busy environment, we waited 45 min before being served. At least 5 tables that arrived after us had orders taken and food served before us. Food was fine I guess, but we felt we were an inconvenience because were a middle table. For a simple meal, we were there for almost 2 hours. Credits to an unassigned waitress that took care of us which is why we tipped 20% otherwise we would have walked out.

★★★★★
October 23, 2024

Tammy was the best host ever! Greatest Harvey s employee of all time!

★★★
October 23, 2024

We like the chicken but it was extremely salty tonight. Go a little easier on the seasoning. We can always add more

October 23, 2024

Reminded me of a rest stop. Loud,dirty and didn t care for any of the food. I m sure the chicken wasn t cooked and the potato had mould and dirt. Sandra was rude and overworked . I couldn t wait to get out of there.

★★★★
October 23, 2024

Ordered 2 family dinners and Food was ready on time and delicious however, didn t get any cranberries or butter and 2 tiny coleslaw for 8 people.

★★★★★
October 23, 2024

Amazing service and chicken was really good .Manager Matthew was exceptional !!!

★★★★★
October 23, 2024

Took my staff there for a company lunch and the service and food were great. Will definitely go back to this location.

★★★★★
October 23, 2024

This was my first time coming to this location. As usual the food was fresh and hot service was incredible.

★★★
October 23, 2024

We had takeout. The chicken in the quarter chicken meal was very dry and hard. We were very disappointed! This has never happened at other Swiss Chalet restaurants. We will not be returning to this location.

★★★
Local Guide
October 23, 2024

Ordered large fries, large sauce and 2 for 12.99 apps, all but the fries were great! Normally the fries are cooked well, but tonight they were nearly raw. What I mean, they were not cooked well enough. They were limp and in areas, soggy.

★★
September 23, 2024

Have been picking up online orders for years from this location with no issue. However this past order was aweful. I could tell it was cold when I picked it up at 7:08, I had ordered a pick up at 7:05. The butter packages were both broken and melted all over the boxes. Clearly this had been packaged long before my desired pick up time and left on the counter. Not sure I will ever use this location again. I could have driven further and gotten a fresher meal. Very disappountedthey threw away tgeir past prime food to a carefully planned online order that should have been easy to execute.

★★
September 23, 2024

We had several issues with the food including our soft drinks tasting off , our fries were tiny pieces that looked as if they d been taken from the bottom of the bag, and our kids cheesy noodles were under cooked with unmelted shredded cheese sprinkled on top. Service was friendly and quick but food quality was very poor.

September 23, 2024

Sat in drive thru for 8 min for mashed potato s

★★
September 23, 2024

For about the 8th time in a row, always something missing from my drive-thru order. Its impossible to get butter + sour cream + ketchup. One of these is always missing, even after specifically asking for each item and being told that these are in the bag. ALSO: look at the amount of fries in my last order (unable to attach photo)! At least 1/3 less than usual!! New owners? They count on the fact that you wont go all the way back to get missing items and when I call, I can only reach the person who takes orders - you can never reach the restaurant since they wont answer the phone. Ill have to park and check through entire order in my car before I leave or go inside to place the order from now on. And of course this review will never make a difference since there isnt much integrity left now a days...

★★★★
September 23, 2024

Karlie was our server she was awesome

★★★★★
September 23, 2024

Karlie was amazing!! Wonderful service, very helpful and told us what places we should go see in Canada!

★★★★★
September 23, 2024

Karlie was fantastic Parking: Kind of small Kid-friendliness: Kid friwndly

★★★★★
September 23, 2024

Karlie was great!

★★★★★
September 23, 2024

Great service. Was there all the time to check up and see what we needed. Food was great.

★★★★★
Local Guide
September 23, 2024

Food was good. Evynn was attentive and knowledgeable.

September 23, 2024

I ordered the rib and chicken family pack, because my grandson was with us, and ribs are his favourite! I got home and there were NO RIBS just the sauce This is the second time this has happened at this location! Second post!!! And yet again on September 15th 2024, my order was missing the sauce!!! I usually check since my first couple of experiences, but my husband picked up this time!! This place is absolutely awful at forgetting things, but the prices still go up! Don t get me wrong, I fully understand the reason for increases, and gladly pay, but I do expect what I ordered to be included! Terrible service.

★★
August 23, 2024

I found the food undercooked even though I specifically said Well done. The air conditioning was up so high our food was cold within minutes. We asked ( as did people around us ) to turn down the AC but it was not done. The waitress was nice enough but the food and environment were definitely lacking. I wouldnt recommend

★★★★★
August 23, 2024

We loved it here! Evynn was awesome!

★★★★★
August 23, 2024

The delivery driver, is very kind and is very friendly. Its very nice to have a friendly person to chat with for 5 mins. He is very nice. I had the roast beef dinner. It was excellent Food

★★★★★
August 23, 2024

We had a medical emergency at the restaurant last night and the manager and staff were amazing. Our waitress was exceptional and the manager went out of her way to help us. The staff there are a definite asset to that company. Again many thanks for your help. Lorraine

★★★★★
August 23, 2024

Greta service. Thanks Britney!

★★★★★
August 23, 2024

I eat at Swiss Chalet at least once a week. I have had Sandra as my waitress on a number of occasions and have been more than pleased with the service she gave. She is very knowledgeable on all the menu items. This is very helpful when ordering. She is also very pleasant and I am very grateful for that.

Local Guide
August 23, 2024

NEVER coming to this location again. Had a terrible experience with a woman (caucasian, short blonde hair, tattoo s, glasses) at the speaker and at the window. Started off strong with her cutting me off while ordering and correcting the way I spoke my order? Pull up to the window, no greeting, not a single word on her behalf. I payed and received my food with not a single word but just a snarky look on her face. Absolutely ridiculous, people like her don t deserve a job.

Local Guide
August 23, 2024

Had reservations a day in advance got there and the did not know anything about it server gave wrong bill have take out box but took away the foot so nothing to put in the box all around bad service shout of went to st Catherines much better place Welland is absolutely horrible service

August 23, 2024

Went out to Swiss chalet for a family dinner we had reservations for 15 people 2 of which were from Saskatchewan and we hadn t seen in 8 years. First off they say they didn t know we were coming. Then they sit us in a place where we couldn t all sit together. When the food came our orders were all wrong. Our bills were wrong and some never got straightened out. To top it off the food was very poor and not up to Swiss chalet standards at all. The servers were rude. They gave us boxes to take our leftovers home after they dumped our food in the trash.My mom called Chrissy the manger to complain and got a lousy 50.00 gift card for all the mistakes it should have been a lot more.

★★★★★
Local Guide
July 23, 2024

Excellent quality! Great overall experience

★★★★★
July 23, 2024

Food was great and came out quickly. Our server Evynn was very friendly and helpful. Will definitely come back to this location.

★★★★★
July 23, 2024

Excellent service

★★★★★
July 23, 2024

Nice place. Loved chicken! Brittney gave to us a great attention! Thanks

★★★★★
July 23, 2024

Had lunch at Swiss Chalet. The food was great, but what was even greater was the service from Brittney! Ive had her as a waitress before and shes always incredibly friendly with a smile on her face and making sure were well taken care of!

★★★★★
July 23, 2024

Daryl was a wonderful server and made the whole experience wonderful. Parking: There is about 20 parking spaces up front and about the same amount in the back. Wheelchair accessibility: There are several handicap parking spots and automatic doors and a ramp.

★★★★★
July 23, 2024

Daryl is efficient, professional & and very friendly.

★★★★★
July 23, 2024

BRITTNEY WAS VERY FRIENDLY. FOOD WAS HOT AND TASTY. SUPERB SERVICE.

★★★★★
July 23, 2024

Emily was an absolute delight everything she did was perfect great waitress

★★★★★
July 23, 2024

Emily was amazing

★★★★★
Local Guide
July 23, 2024

Daryl was amazing. Great service. Great food. Very prompt and courteous. We will be back. Thank you

★★★★
July 23, 2024

Emily was amazing was so friendly even under pressure

★★★★★
July 23, 2024

my server emily was absolutely fantastic!!

★★★★★
July 23, 2024

Ashten was a very nice server & fast service Parking: Lots to pick from Food : 5/5 |

★★★★★
July 23, 2024

Emily gave me superb service and was very thorough when taking our orders

★★★★★
July 23, 2024

Swiss Chalet has always been my favourite restaurant, but it s even better with amazing service like we received from Emily - we had an amazing time and definitely will be coming back! Thanks Emily for making it a great experience for us!

★★★★★
Local Guide
July 23, 2024

Very friendly. Prompt. Great attention to detail. Emily was great!

★★★★★
July 23, 2024

Very friendly server. Nice to see a smiling face from start to finish

★★★
July 23, 2024

I wanted to try the crispy chicken sandwich but the person at the cash register screwed up my order and I ended up with the chicken on a bun which I did not enjoy at all. Was very disappointed but live too far to go back. Might try NF location. Got the impression that person at register was not familiar with the menu. Ordered chicken and 1/2 rack ribs for my spouse and she also entered the sauce incorrectly and without asking which I did catch and another person manager ? was nice enough to correct. The chicken was fine but the ribs are just ok. The cheesy garlic bread was very good.

★★★★★
July 23, 2024

Emily provided us with excellent service and the all you can eat ribs were amazing!

★★★★★
July 23, 2024

I had Emily as a server and she was amazing. Very quick and always very polite. Thanks again Emily!

★★★★★
July 23, 2024

Had such a great experience here with Emily as my server!

★★★★
Local Guide
July 23, 2024

Sandra was amazing I ordered a wrap with no swiss cheese and she made it easy for me. She was very friendly and made us feel like she knew us forever.

★★★★★
July 23, 2024

Great service from Katie.

★★★★★
July 23, 2024

Parking: Awesome location Food

★★★★★
July 23, 2024

Our server Sandra provided excellent service as long as being warm and friendly

★★★★★
July 23, 2024

Deliah currie was a very good waitress she was fast and efficient she was always there to answer all my questions about the menu and didn t forget anything

★★★★★
July 23, 2024

Went in today for lunch, Karlie was our server, she was very friendly and attentive. She let us know about all the promos going on and convinced us to try the all you can eat ribs, which were amazing. We will be coming back!

★★★★★
July 23, 2024

We had Evynn as our server last night. She was very nice and ensured we had everything we needed! Food was served hot and delicious

★★★★★
Local Guide
July 23, 2024

Chicken is always juicy at the Niagara Falls one. Parking: There is parking on both sides of the restaurant as well as at the back of the building Kid-friendliness: They have boosters as well as high chairs Wheelchair accessibility: Ramps and automatic door openers

★★★★★
July 23, 2024

My dinner and service was excellent especially with the waitress Karlie she was very prompt and very polite and helpful with my whole dining experience at Swiss Chalet Welland I will definitely recommend asking for her Parking: Parking is easy and lots of spots

★★★★★
July 23, 2024

We frequent this location! The chicken is always fresh made and delicious. We received fantastic service! Karlie always goes above and beyond to accommodate us and treats all customers like family!

★★★★★
July 23, 2024

Katie

★★★★★
July 23, 2024

Katie was my server she was extremely helpful and my order was very tasty i am very satisfyed with the service and food

★★★★★
July 23, 2024

Best food and good service in town

★★★★★
July 23, 2024

Hey i came there with my girlfriend. Our server was karlie . It was so great to us . We had chicken stir fry. It was delicious. Overall, it was overwhelmed experience .

★★★★★
July 23, 2024

Hey i came there with my girlfriend. Our server was karlie . It was so great to us . We had chicken stir fry. It was delicious. Overall, it was overwhelmed experience .

★★★★★
July 23, 2024

I was in Sunday and our server Brittney was fantastic, she was very helpful. Chicken was delicious!

★★★★★
Local Guide
July 23, 2024

The ribs were a little dry. The waitress was lively

★★★★★
July 23, 2024

Went on Canada Monday and was served by Ashton. She was extremely friendly and knowledgeable about he menu. She was very attentive to our needs and was always smiling and seemed genuinely happy to serve us. The food was excellent as it always is at this location. Keep up the excellent work. We will be back.

★★★★★
July 23, 2024

Hello, i had chicken stir fry . It was delicious. My server was Emily Taylor. She was nice to me . It was a good experience there ..

★★★★★
Local Guide
July 23, 2024

Stopped in on Canada Day. It was excellent, the service provided by Ashton was beyond impressive. Good service is hard to come by and she went above and beyond.

★★★★★
July 23, 2024

Hey, I had chicken and ribs combo. Food was so fresh and full of taste. My server was Emily . She was so nice . Overall ,it was decent experience.

★★★★★
July 23, 2024

Hey, I had a chicken sandwich. It was delicious. My server was Karlie . She was great . Overall ,it was a nice experience.

★★★★★
July 23, 2024

Hey, i was there with my girlfriend . We had chicken with fries . Food was delicious . Our server was Emily . It was good experience there...

★★★★★
July 23, 2024

Hey , i was there on canada day . I ordered chicken with fries . Food was delicious . My server was karlie. It was decent there .

★★★★★
July 23, 2024

Parking: Lots of parking Food

★★★★★
July 23, 2024

Great food and great staff. Thanks for wonderful service Daryl!

★★★★★
July 23, 2024

Daryl was exceptional! His service was top-notch, attentive, and friendly. He made our dining experience truly enjoyable

★★★★★
Local Guide
July 23, 2024

Daryl was fantastic. The food was amazing. The chicken was cooked to perfection.

★★★★★
July 23, 2024

Food was great, emily was our server, blew our expectations with how fast the service was

★★★★★
Local Guide
July 23, 2024

Hey , i was in on Sunday. I ordered chicken with fries. Food was delicious and taste was beyond the perfection. Thanks emily .

★★★★★
July 23, 2024

I went there last week with my family and i got awesome food and customer service from Ashton.. it was such a nice visit

★★★★★
July 23, 2024

Great service by Ashton

★★★★★
July 23, 2024

I went there last week with my friend, the food was delicious and customer service by Ashton was really awesome.

★★★★★
July 23, 2024

During my recent visit over here, I had the pleasure of being served by Ashton. I must say, the service provided was absolutely outstanding. Its employees like Ashton who elevate the dining experience and make guests feel valued and welcomed. I would like to commend Ashton for their exceptional service and dedication to providing top-notch hospitality. They are a true asset to your team.

★★★★
July 23, 2024

Food was quick and fresh. Our server Britt was amazing. So friendly and checked on us regularly even though it was very busy.

★★★★★
July 23, 2024

My favourite restaurant chicken is was delicious and Brittany is my favourite sever always outgoing and super friendly

★★★★★
July 23, 2024

I wanted to share my positive experience at swiss chalet during my recent visit. Everything from the ambiance to the service and food exceeded my expectations. I had the pleasure of being served by Ashton, and I must say, the experience was exceptional.Ashton provided outstanding service from start to finish. Ashtons exceptional service significantly enhanced our dining experience. They are a true asset to your team, and I would highly recommend dining at your establishment to anyone seeking quality service and delicious food. Thank you, Ashton, for making our visit memorable. We look forward to returning soon.

★★★★★
July 23, 2024

Brittney is always amazing

★★★★
July 23, 2024

Kid-friendliness: Katie was very kind and helpful Food

★★★★★
July 23, 2024

My favourite restaurant

★★★★★
July 23, 2024

food was delicious and service provided by Ashton was awesome

★★★★★
July 23, 2024

Had dinner a couple nights go. I have . The customer service I received from my Britney Is absolutely amazing. She was kind and very patient with us. She always making sure that we are all taken care of making our experience absolutely amazing . Than you again Brittany you service made our night complete.

★★★★★
Local Guide
July 23, 2024

food was delicious and service from Ashton was superb

★★★★★
July 23, 2024

We ordered chicken dinner last week and it was served by Ashton chicken was well done came with hot fresh cut fries . We had such a nice experience there and got awesome service from Ashton

★★★★★
July 23, 2024

my server karlie was so delightful super good customer service!

★★★★★
July 23, 2024

Food was delicious and customer service from Ashton was superb

★★★★★
July 23, 2024

Food was delicious and service was great by Emily.

★★★★★
July 23, 2024

Kid-friendliness: Dessert food and side for a great price! Food

★★★★★
July 23, 2024

Food was great and the service provided by Ashton was impressive.

★★★★★
July 23, 2024

Great food and great service by Ashton

★★★★
July 23, 2024

Emily was awesome. She kind helpful and attentive. We would go back if we knew she was going to be our server.

★★★★★
July 23, 2024

EMILY was very polite,funny,caring and a wonderful colour combination for her note pad. She was very enthusiastic and sparked conversation when she noticed my shirt.

★★★★★
Local Guide
July 23, 2024

Hey, I was in on Tuesday. I ordered chicken with fries. Food was delicious and chicken was cooked really well. Tnx Emily.

★★★★★
July 23, 2024

I went there with my family and ordered veg stir fry and kids pizza food was so delicious and got awesome service from Ashton

★★★★★
July 23, 2024

Food was so delicious and superb service by Ashton

★★★★★
July 23, 2024

I went there with my friends to celebrate my birthday we ordered chicken dinners meal and we got hot fresh chicken and fries Ashton really did a great job Great thanks to her

★★★★★
July 23, 2024

Hey, i was there with my girlfriend . we ordered chicken with fries. food was delicious. french fries was fresh and hot . Emily was server, was really nice to us .

★★★★★
July 23, 2024

Hey, i came there with my friends on Tuesday. We ordered chicken and shrimp with fries. Food was really delicious and chicken was cooked beyond the perfection. Service was friendly and quick too. Tnx Emily.

★★★★★
July 23, 2024

superb dining experience with its excellent food quality and attentive service. Highly recommended for anyone looking to enjoy a memorable meal. Ashton did a great job. Special thanks to her Food

★★★★★
July 23, 2024

I went here last night and was served by Ashton. WOW did she ever make this experience fantastic for us. We were served quickly and with grace and humour. I would recommend eating here to anyone if Ashton is working! Will definitely be back. Lifted our spirits!

★★★★★
July 23, 2024

Delicious food and superb service from Ashton.

★★★★★
July 23, 2024

Went here the other day passing through and had Ashton as our server! She was so attentive and brought such a positive energy. The food was great. Clean building. Would highly reccomend.

★★★★★
July 23, 2024

Ashtons exceptional service significantly enhanced our dining experience here. They are a true asset to your team, and I would highly recommend dining at your establishment to anyone seeking quality service and delicious food.Thank you, Ashton, for making our visit memorable. We look forward to returning soon.

★★★★★
July 23, 2024

I came in last night and the food was great but the service was even better. Ashton was an amazing server, I couldnt recommend her enough!

★★★★★
July 23, 2024

Great food and service provided by ashton was awesome

★★★★★
July 23, 2024

Came in for a nice dinner out, the food was good and the service was immaculate. Karlie was very attentive and kind, made me feel welcome, and was very patient. Based on my experience with Karlie I would definitely consider returning.

★★★★★
July 23, 2024

Great job by Ashton

★★★★★
July 23, 2024

Food was delicious and service provided by Ashton was amazing.

★★★★★
July 23, 2024

i went there yesterday on my wife s 68th birthday and were glad to get awesome service from Ashton. she was extremely knowledgeable about the menu and seemed genuinely happy to help us we ordered chicken with beef dinner it was served with hot fresh cut fries.. food was so delicious me and my wife had such a nice experience over there and she was very glad i took her at swiss chalet on her birthday ..

July 23, 2024

I can t comment on the food nor the atmosphere, because we we arrived at the welland location on Niagara street at 915 pm they told us they were closed. Yet, the website states they are open until 10pm. They suggested we get take out as the kitchen was still fully operational and head over into the Harvey s to order and take it to go. That s really bad customer service if you as me. Google and the official website states they close at 10 pm.

★★★★★
July 23, 2024

Went there yesterday and we ordered chicken dinner meal chicken was so delicious and service provided by Ashton was so professional so elegant just like a wow............

★★★★★
July 23, 2024

Food was so delicious and we got amazing customer service from Ashton

★★★★★
July 23, 2024

Hey, i was there on Thursday , food was full of taste . Service was friendly and fast by Emily.

★★★★
July 23, 2024

We experienced excellent service from our server, Ashton. She helped make the dining experience great. The food was served fresh and hot. Kid-friendliness: We watched as our server, Ashton, interacted with the children while serving. She was kind and patient and made them feel just as welcomed and valued as the adults.

★★★★★
July 23, 2024

Our server Sandra was fantastic!! We will be back for sure!!!

★★★
July 23, 2024

Waiting to be seated wait least ten minute while staff and the far end just watched me standing well like there half chicken with salad and piece of bread but one thing I dont understand is why the owner dosnt not fix the couches were you sit they are all rip and the washroom. smell bad.

★★★★★
July 23, 2024

Parking: thee is a few parking spots only. Food

★★★★★
July 23, 2024

Delicious food and excellent service from tejveer

★★★★★
July 23, 2024

Went for dinner Sandra was our waitress she is the best ever she was so helpful and very nice kind caring going back again for sure

★★★★★
July 23, 2024

Always a great place Excellent service (Evann) Great food (except for no cheese loaf lol) Parking: Ok

★★★★★
July 23, 2024

Food was delicious and my server Deliah was wonderful

★★★★★
July 23, 2024

Ashton was a great server!

★★★★★
July 23, 2024

I went here a couple nights ago with a few friends and I had a great experience! The food and service was everything you want from a restaurant. Emily was our server, she was kind and very helpful. I will for sure be coming back due to the great service!

★★★★★
July 23, 2024

Deliah she was fantastic me and my husband and son came in to eat she was very kind and really enjoyed the service we received from her definitely would come back to eat just to be served by her again

★★★★★
July 23, 2024

Sandra was a great waitress

★★★★★
Local Guide
July 23, 2024

Wonderful place. I dont go often as the price has gone way up. But the experience is always pleasant updated ! Thank you Tammy and Brooke(sp?) For the thumbs up!

★★★★★
July 23, 2024

Sandra was great and very pleasant Excellent food and service. Parking: Great place.

★★★★★
Local Guide
July 23, 2024

New items on the menu - chicken with beef. My wife enjoyed it very much. We are older, so a half chicken meal provides 2 meals for 1 person.

★★★★
Local Guide
June 23, 2024

Wide of food! Good service! Parking: Parking in front and behind this location. Food : 4/5 |

★★★★★
June 23, 2024

I had the veg stir fir . It was so delicious. Serving was also really nice . Overall it was nice experience for me .

★★★★★
June 23, 2024

Food - excellent Service - excellent specially Britney & Sandra ( kudos to the team also) Atmosphere - excellent Overall it s perfect for me

★★★★★
June 23, 2024

Was in for lunch Monday and everything was great the server was super friendly and she was very helpful food came out fast and hot

★★★★★
June 23, 2024

Tammy from Harvey s went above and beyond, a true angel! Would recommend this place to anyone

★★★★★
June 23, 2024

Brittney from Swiss is the best server I ve ever had! Must go for the service alone, and on top of that the food is always excellent

★★★★★
June 23, 2024

Great staff & Great service

★★★★★
Local Guide
June 23, 2024

Great experience! Had Brittney as my server ! Friendly, funny while still being professional...she is a great asset to your restaurant

★★★★★
June 23, 2024

Food was absolutely amazing. Timing was great, service with a smile and all reasonably priced and child friendly. Food

★★★★★
June 23, 2024

A sweet young lady I believe by the name of Karlie helped me out today and she was so helpful and kind and helped me with everything I needed!

★★★★★
June 23, 2024

Me and my wife went for dinner we were sat in Brittney s section and she was wonderful, very polite and very helpful! Easily the best server!

★★★★★
June 23, 2024

My server Brittney deserves 5 stars. The chicken was great but her service was even better! Definitely coming back!

★★★★★
June 23, 2024

My experience at Swiss chalet Welland was very good. The food was hot, service was great. This waitress named Katie served us. We will definitely be back

★★★★★
June 23, 2024

Brittney was very attentive

★★★★★
Local Guide
June 23, 2024

I had a very nice dinner....service was fast...food was good and my server Deliah was amazing..smiling all the time and very friendly

★★★★★
June 23, 2024

My server del was amazing, good food good service, 10/10

★★★★★
June 23, 2024

Food was excellent and. My server was Brittany fantastic person

★★★★★
June 23, 2024

Ashton Kid-friendliness: Always is nice to them Food : 5/5 |

★★★★★
June 23, 2024

Best one in chain ive been too new to welland and service amazing and food always fresh hot .server Deliah so sweet

★★★★★
June 23, 2024

Its nice and clean Kid-friendliness: Theres some toy that they gave Food : 5/5 |

★★★★★
June 23, 2024

We had a great dinner and our server Ashton was very attentive and polite.

★★★★★
June 23, 2024

Our waitress Ashton was so polite and helpful. The service was great and the food was delicious. Thank you.

★★★★★
Local Guide
May 23, 2024

Hot and fresh food

★★★★★
May 23, 2024

Parking: Not a lot of parking in front was lucky someone was leaving Food