Kaiso Japanese and Thai Cuisine in West Kelowna

it was amazing Sakura roll

We absolutely love coming here. AMAZING FOOD AND SERVICE

Favorite

Best ramen and spring rolls. Welcoming environment. Lovely employees. Definitely recommend.

One of our favorite restaurants in West Kelowna. The red curry dish is always a top pick of mine, their ramen bowls are also quite delicious. Their sides of rolls, gyoza, tempura are always fresh.

Great food and friendly sraff Real good on real plates in this world of fast food ! Food : 5/5

Dietary restrictions: GF Parking: Nice fusion of Japanese and Thai Food : 4/5 |

Best Pad Thai I ve had!

Quaint place for good food. Grab a warm sake to enhance the evening.

Amazing sushi and shashimi, wonderful service !

Great service and incredible food. I had the Volcano roll ( sushi), a green thai curry with prawns (shrimp) and Chicken Pad Thai. Everything was perfectly flavored. Food

Ok we exsplained to the waiter that one person was allergic to shellfish the waiter did not understand they said that they did we ordered something that did not have shellfish but when it came it had a big price of shrimp in the middle we were lucky we looked at the sushi first because one of us could die in minutes we said we did not want a replacement because we did not trust the chef to separate the shellfish form the other fish And they only gave us a 10 % discount on the rest of the food we will not come back

Pad Thai is awesome. If ur doing a take out make sure to ask for peanuts, sprouts n cilantro to be put on the side (they end up soggy)

We referenced a gift card and used it during our move Absolutely delicious, tasty and healthy and very nice portions We ordered 4 different dishes and all were amazing Dietary restrictions: We dont eat dairy, beef or egg and very accommodating

Original dishes , tasty fast , fresh

Have been looking for a good Japanese restaurant since I moved back in March! Finally found my spot. Love the food and the service was fantastic

I truly am baffled at the rating. We only had sushi dishes and it was comparable to sushi you would expect at a shopping mall or superstore. The server was very friendly. Well I m rather spoiled with sushi experiences and expectations - this was awful. I hate giving a bad review but their rating is an absolute head scratcher.

Absolutely a great place to go food was amazing and service was awesome ! One of the best restaurants we ate at while exploring bc

Excellent sushi. Some of the best I have had in ages. 100% will come again.

Super tasty food and warm friendly staff!

Unassuming small restaurant with great food. We had pad thai and pad thai curry. Both were excellent! The curry twist was a nice touch if youre a curry fan.

Waited 1 and 1/2 hour for food on friday night. They were doing take out orders first closed at 8:30pm and still no food, felt rushed when they got food. Very expensive and not great service at all.

Ocean sunrise roll is super delicious!

Bad communication and bad service

Food is excellent! Very great experience , we enjoyed our meal and had a good time! I highly recommend this restaurant!

So many yummy vegetarian options! Love this restaurant. Thank you Grace for a great service! Food

Amazing food!

Visiting from Penticton and decided to try this restaurant on the way home, I m so glad we stopped. The food is amazing and the staff are super friendly. If you are thinking about trying this place out, definitely give it a shot! Lots of options to choose from

i got the worst food ever placed order through uber eats, yuck it smells so bad looks like they have put something expired

Love the food! Service was immaculate :)

This is our favourite Asian restaurant in this part of the Okanagan. Everything is fresh. The house specialty sushi are big and have lots of details and layered flavours. Try their soups and pad Thai. Busy restaurant with comfortable surroundings. There s something for everyone

Best sushi in West Kelowna hands down. Service is very good if sitting down and not getting take out. Staff is super friendly and takes care of you. Prices are also very decent for how good and fresh the sushi tastes. 10/10 would recommend to anyone that is looking for a solid sushi joint in West Kelowna.

Simply amazing!! From staff to food everything is great.

Kaiso Restaurant offers the best Japanese and Thai food in Okanagan. I love it and totally recommend it if you want to feel an explosion of flavours.

Absolutely best sushi and Thai place in the Okanagan!! Everything in this place is absolutely delicious. I highly recommend the pad Thai, the flavors are so good it s hard to put to words. The staff is so nice too. Definitely recommend this place to everyone, highly underrated when it is outstanding in every way!! Must come here!

Best sushi in town! Parking: Very big parking lot. Lots of parking and in a good location Food : 5/5 |

Yup!!!

Food was amazing Service is so splendid Atmosphere is out of this world Parking: Will recomend to all

Excellent food and service! Have done take out and eat in and both experiences and food were great! Dietary restrictions: Have gluten free options!

Nice spot Vegetarian options: Vegan Food : 5/5 |

It was amazing service and fastest I have ever received my order, took less than 10 minutes. They have amazing people there, will most definitely be back

You must try the Pad Thai Curry - WOW! Everything is absolutely delicious. Amazing selection of both sushi, ramen + Thai food! Best in the Okanagan 10/10 Dietary restrictions: Vegan options available

Our highest recommendations for Kaiso! The richest ramens in the area and so beautifully spiced pad thai. Heart warming service. Thank you!

Marcus our waiter was super helpful and friendly. Such a pleasure to be served by him. And the green curry with chicken was delightful Food

Fantastic food, Great service!

I eat here all the time, the food and service is amazing! The decor and mood of the establishment is also very comfortable

This place is great! Comparatively cheap rolls that are high quality and super tasty. Would dine again

Excellent quality sushi for a great price Service is very good as well!

Service was great and efficient. Our server Grace is very polite and helpful. Food is superb! Highly recommend

Best food bar none

The food was amazing as always, I ve never ordered something I havent loved

Amazing food, great umami and excellent service. Will definitely be coming back.

Excellent sushi, and they put together the platter so nicely! 100% recommend Kaiso

The food is always good here.

My family and I love going to this place!!! I am never an adventurous person when it comes to food. I always love their rolls and the Teriyaki chicken on rice but this Pad Kee Mau was something else!! I loved it!!!

The food is delicious, staff is very friendly. Would come again.

Mayah & team at Kaiso served us with love & care. What seemed like a 3 course meal that more than satisfied our appetites was delicious. A relaxing place to eat a great meal! One of our favourite places to eat! Parking: Synaten Place in Westbank has plenty of free parking space.

Food is very fresh here! Had the best chopped scallop nigiri!

April was awesome! Food was amazing! We love Kaiso!

Food is always so yum yum omg the service is exceptional and they always make you feel at home. I love the panang noodle soup, the food is always fresh and is really consistent

You have to try the Yummy roll!! So delicious especially if you like sweet potato. I also had the spicy tuna with avocado and it was also great. Service was fast. Server was sweet with a great smile. Will definitely return and recommend to others. Food

Great food and friendly atmosphere

Delicious food and great service!

Service was excellent, friendly and prompt. Every server took ownership of making sure we were looked after.

Amazing service! Incredible food! The ocean roll is to die for! I ll be back time and time again for sure. Found new go to sushi place

Fast service and delicious!

Great service. Crunchy crunchy roll was good, but vegetable and prawn tempura didn t seem to have good size of a vegetables. They looked like it s a half of each vegetable.

Amazing experience. Highly recommend.

Very good fresh food, friendly staff, and fast service.

Very good sushi at reasonable prices. I had the sashimi, salmon and tuna, rainbow roll and a tonkotsu ramen. All fresh and delicious. Prices were more reasonable than their competitorss

Best Japanese and Thai food in Kelowna!! The staff here are always so nice too! :) I highly recommend

Great meal.

Wonderful food and service, such a treat!

Its our goto restaurant

We usually order takeout. Food is always really good when we order.

Amazing food, portions,.and service. Everything Ive tried on the menu is delicious.

Amazing place all around! Seriously couldnt recommend enough. Try the green curry.. you wont regret it.

feels like home, been coming for years :) great people, great food. favourite restaurant in kelowna... by far Food : 5/5

Fantastic food for a great price, will definitely be back!

Best Thai food i have had in the okanagan!!

Excellent!

Good food!

April was a great host, great food, love coming here.

Best Japanese and Thai ever.

so good!

Service and food were amazing!! Parking: Lots of parking Food : 5/5 |

Fantastic food and service, Markus was an amazing server. Will come again!

Dined here for the first time and everything was delicious! Wonderful ambiance, very cozy and intimate feeling. I would recommend the deep fried spicy tuna roll or the pad thai curry (incredible flavor!) My friend ordered the salmon hot plate dinner combo and it looked phenomenal, served on a sizzling platter, beautifully cooked vegetables and perfectly done salmon. Would definitely come back some time!

Excellent food , great service, amazing prices.

Best sushi in West Kelowna!

Picked up takeout twice during my recent stay in West K. Easy to order online & ready for pickup at the time requested. The food: Fresh, delicious, and well-made. The green Thai curry was amazing! Prices arent the cheapest but I dont mind when it comes to sushi. I will be back next time Im in the area.

Best Japanese food in town

Great food..Excellent service. Highly recommended. Food

My family have enjoyed their excellent meals at least once almost every week for the last 6 years. The service and excellent flavor of each dish are exceptional!! Vegetarian options: They have great vegetarian choices with wonderful ranges of taste, spice levels and textures. They make being a vegetarian real easy with unlimited variety. Never boring. They even have fantastic vegetarian sushi like the Gerry Roll .

A great place to dine in or take out. Their Thai is spot on and brings back memories of travelling. Their sushi is also the best in town!

Very good service friendly staff! Superb food! Love it

so yummy!!!

Very traditional good food

Traveling through and decided to stop in . So glad we did food and service where excellent

Always good food and friendly services Parking: Always had lots of available spot to park Food : 5/5 |

The best sushi, always fresh, and service is fantastic.

Fantastic service, excellent portions and wonderful staff! We love coming here. Vegetarian options: So many vegetarian options! Food : 5/5 |

The food was very good. The service was very accommodating, the food arrived in timely fashion and the food was as great as the presentation.

Great place, great atmosphere, and hands down best sushi in West Kelowna. Best curry too

The sushi is the best Ive ever had. The service is amazing, 10/10!!

Best sushi in town

This is my all time favourite place for Pad Thai. Their unique curry pad Thai is a must. The staff here are always incredibly friendly. Food

We had fast service. Food delicious. Busy restaurant.

Always a great place to eat.

First time here and absolutely enjoyed the fresh food and the price is awesome....will be back

Picture does not do it justice . By far my favourite Thai cuisine restaurant I ve ever had!! I haven t tried their sushi yet because I lost their Thai dishes SO much. Flavourful, actually spicy (a lot of places skimp out on this part), and incredibly nice staff !! JUST WOW!! Food

Their food is excellent except for the cherry tomatoes in their sweet and sour sauce. Sweet and sour does not have cherry tomatoes They are a bit pricey now

Good food,service and atmosphere Highly recommanded Food

Fabulous food.

So good, fast service, waiters always so sweet. The go To.

Amazing ramen and great Pad Thai!

It all comes down to the service because the waiter kept on forgetting our order as some as simple as getting us water to when we asked him to have it mild and changed our order to spicy and not having the consideration in asking us if we needing anything like cutlery or more napkins or water. Me and my wife and kids have been going there for years and people ask me where is a good place to eat and Im sorry to say its not here anymore. Plus I asked him on why the noodles on the pad tia were so mushy his response was different distributors huh? Lame excuse. Also I would add that my daughter went there with her friend for dinner and found a black bug in her vegetables. I dont know what happened but in the past year this place has gone down hill Im sorry to say

Hands down the best Thai food within the Okanagan! Parking: Plentiful

Still the best Pad Thai in West Kelowna

Wonderfully yummmy food and lovely people!!! I visit here often.

Good food and very nice prices. Having both Japanese and Thai selection is a nice touch

Good sushi for better prices. If you order teriyaki for here, be careful not to burn yourself on the special hot plate! I nearly did. Wish I took a picture to share. Curry was good but if you order spicy be prepared for it to be spicy!

This review is not about the food, but actually how hard it was to place an order. Tried for 30 minutes on line and by phone, never got through. website kept shooting me out. Delivery service that the phone kept referring us to didnt display the restaurant wish we could have eaten there

Easily one of our favourite places to eat in West Kelowna. So many fantastic options on the menu. The food is extremely tasty. Cant wait to go back!

My husband and I fell in love with the dumplings, very fresh and delicious taste. We like the sushi, especially the calamari sushi roll. It is definitely our favorite sushi restaurant.

The staff was very noisy not a pleasant experience. Was still eating when he asked if he could bring the bill.

easily one of the best restaurants in Kelowna/West Kelowna, plus hands down the best Pad Thai i ve ever had. Amazing staff, great vibe and overall a 5/5 restaurant!

I loved their chicken galanghal soup. It was a huge portion and very tasty!

Been here a couple times and only had good experiences!! Kaiso excels at both Japanese and Thai cuisines with amazing sushi and pad Thai. Service was nothing but top tier especially from my server Markus!!! Definitely would recommend for everyone in the Okanagan!!

Excellent food and service. Possibly the best pad Thai I ve ever had, I ll be back

Our favourite place! Mom and son dates always happen here!

Our go to! Love it so much! The calamari is to amazing, I always also get seafood teriyaki!

Ramens are Delicious

We did uber eats the meal was really good. It came in the predicated time. Would eat here again.

It was very tasty. Well be back

Been coming here for awhile I always have a good experience except for when I am served by the taller blonde server. She s extremely rude rushes you through your order is not friendly when you make a mistake. She rolls her eyes walks away mid sentence and this isn t the first time I ve dealt with her. Love the other staff love the food but that server not so much. She s known for being rude I m not the only one in my circle who was dealt with her behaviours.

Great food!!! Very authentic

Food was excellent. Staff were all friendly and helpful. I had the Firecracker wok with beef, and it was delicious (nice and spicy).

Kaiso staff- if you bring the hot plate Chicken Teriyaki dish to the table next to us and they tell you that it has chicken on it and they ordered vegetable hot plate they dont eat meat and you pick it up and take it back to the kitchen. DONT return with their sizzling vegetable hot plate in one hand and the mistaken hot plate that you delivered previously in the other and put that one on my table not sizzling! I saw the discusssion in your kitchen and what you did.....I also saw what took place at the table next to us..... Ever heard of FoodSafe practices ?

Listing on uber eats has been broken forever, cannot order any pad thais online for some reason?

Great Sushi!

Awesome ramen! And great service

The ramen is delicious and the staff is great. Highly recommend! Vegetarian options: The vegan ramen is delicious Food : 5/5 |

Food was good, and has been good all of the times we have gone, however service is horrendous. I would give it less than 1 star if I could. We waited over 20 min in the restaurant before anyone came to the table, food took a substantially long time with absolutely no communication, I had to ask for anything I needed rather than a server coming to the table to check in, and there was absolutely no acknowledgement of the poor service, not just for us but several other tables who were clearly unimpressed as well. We will not be frequenting here again for a long while, and only for takeout.

Great food and service. Well matched with hot sake. Thank you. Food : 5/5

Great food and great service! Lucky to have you guys in West Kelowna as our favourite restaurant! Dine in or take out, it s always great!

Always the best quality sushi

This Filipino-owned Restaurant was recommended by my co- worker who had only praises for the food. True enough, what we ordered were delicious and satisfying! I loved their rolls and their bento box!! Our new favorite!!!

Great food and lovely staff

The food is exceptional very pleased! Staff are friendly and efficient. My food came and the presentation and love that is put into their dishes shows. Very clean & beautiful restaurant, I will be back!

Wide selection of good as well as affordable prices and good portions, definitely recommend

Food really wasn t great. Ordered a few different rolls, ramen, tempura and soup. Reminded me of sushi you would get from a grocery store. Ramen was bland and flavourless and tempura was poorly made. Nothing tasted fresh at all as the avocado was brown in one of the rolls. Overall pretty disappointing to be honest. Sorry for the bad review but this order really missed the mark for what it cost!

Not great - sat by the entrance so people basically stand beside your table. Miso soup was watered down, no flavour. Everything came out spaced apart, couldnt enjoy the meal as a family as the teriyaki came 20 minutes before the rolls did.

We frequent this restaurant at least twice a week. I prefer spicy food, I ask for a 7, the dish is hot but still very tasty! My wife prefers mild dishes and is very satisfied with their poke bowl!!!

Amazing service, delicious and fresh sushi! We were very happy with our experience and look forward to coming back again soon!

The best food and time with family

Best of the best!

When with a party of 4. We had a mix if sushi and Thai bowls. Food was very good and service was excellent. Will definitely go back.

Absolutely loved it great food great service definitely coming back

Firecracker beef on rice noodles was tasty with fresh veggies

Amazing Ramen bowls

Amazing sushi and staff!!!

Amazing Thai and Japanese food. Hits the spot. Tastes authentic and delicious!

Green curry is so good, chicken satay, salad rolls. Great food! Love kaiso

Excellent service and delicious food!!

Awesome delivery amazing sushi thank you! Always FRESH yummy

Amazing food never a disappointment, staff super friendly. Best place in West Kelowna

Waited over 50 minutes for our food. We ordered in the restaurant to take the food out and it was nearly empty by the time we got our food, they said it was because they were very busy- when we came in that was true but definitely not in the last 25 minutes of our wait. When we got the food it was warm and the panko crust on the sushi was soggy and mushi. They forgot two things from our order on top of taking nearly an hour to make the four or five items we ordered. Lots of people seem to have a perfectly fine experience here but our order was (very) late, not fresh, and incomplete.

Incredible food. Amazing staff.

Very good Thai!

Good service and great food made to whatever spice (heat) level you want - definitely recommend this place

Thai green curry was pretty dang good. 8/10.

Phenomenal food. Cant wait to visit again!

My husband and I ordered the gyoza, pad son ros and pan ang curry last evening and everything was amazing! The gyoza were so flavourful and clearly handmade. The spice level was perfect as we like it spicy! Portion size was great! Overall very happy customers!

We ordered 2 miso,1 gomae and 1 sunomono. I also asked for 1 teriyaki beef only, since Im diabetic and didnt want to push it with rice. I would have had to pay $15 for maybe $1.50 of meat so no I didnt order it or anything else. Service was much better since there wasnt anyone else in there compared to the last time we went and this time the menus were clean as was the tables. We havent been here for 8 months or so. At least the service and what little food we had was better than last time.

Food, service, atmosphere 100%. I have the combo #1 for dinner. Teriyaki beef and gyoza.

Best Japanese in west Kelowna by far. Cant wait to return to try their ramen options, but this time we went all out on their special rolls. The ocean sunrise special roll is absolutely worth the couple extra bucks... Man was that good. I also highly recommend the tempura Sakuri roll. The squid karaage was crispy and delicious with the spicy house sauce, not chewy like many other places. For those who love a good hot sake, theyve got very good pricing at only $10 for a large (9oz) which usually goes for 13-15 elsewhere. They clearly take pride in their quality and their plating, too. All in all an excellent experience.

Ordered twice in the past week here. Great food!! Tonight was the Massaman curry fabulous taste but could use an extra vegetable and a little more cooking on the carrot as too hard but otherwise so glad we found this place as best Thai food on this side of the bridge.

Enjoyed a wonderful dinner tonight at this restaurant. Tempura was light and crispy, the shrimp and the vegetables were cooked perfectly. Seaweed salad was served on a bed of crisp lettuce and drizzled with soya. California rolls and the Philly roll were awesome. Great service and the ambience was just right.

Both times we ve been here we were pretty disappointed. The sushi does not taste fresh - it reminded us of the sushi you can buy at WalMart. The prices are pretty good, but you can get way better sushi for a similar price at many other places. The sushi menu felt a bit repetitive and boring as well. We have not tried the other styles of food here, but overall I would recommend going somewhere else if you re looking for decent cheap sushi.

Delicious ramen and great service! Highly recommend coming here!

Love the green curry here, but the red curry pad thai is incredibly yummy! Havent had a dish I didnt like here

The Pad Thai and curries are delicious!

Great food, love the dinner specials and the staff is great

Very good food, I went with a friend, a frequent customer of the place, who has his own special (incredible and delicious) the staff very friendly and attentive. Recommended.

First time my partner and I went to Kaiso, we were very impressed. The restaurant was very clean, staff were very friendly and the food was delicious. We strongly recommend this restaurant to anyone wanting great Japanese food and Thai food. We will Definitely return. Excellent Parking: Spacious

Best pad Thai!!

Love their Pad Thai. Service is awesome!!

Food is great! Large portions and delicious unique rolls.