Princess House in West Kelowna

When they are closed or closed for a weekend they dont post it or have a message on their phone. They always hire young kids who cant get the order right & have a tip jar at the till. What for? For ringing up your total? They raised their prices which are outrageous for what you get.

We really enjoy the food here. Serving sizes are great and lots of left overs. They offer a discount when you pay cash which is nice.

Always delicious

Take out was good. Dont think its an eat in type of place. Needs some TLC

Excellent food and service !! Ordered the dinner for one three times now and its been perfect each time.

Can t even communicate over the phone. Major concerns

I ordered two meals to go and the food was really good. What I appreciated, it wasn t full of sodium. I live in Fintry, and by the time I got home there was still steam coming from the food. They use a microwaveable container and it definitely, retains the heat.

Picked up dinner for one today as I have done many times before . This time they charged me an extra 2 dollars to change chow mein for fried rice and the food was terrible . They have really gone down hill in a hurry will never go back probably will be sick tomorrow shouldnt even have eaten any of.it .

Yall overreacting. This place is not terrible. Food was hot and good. We got left overs for days. Relax.

Sweet and sour pork was tough and chewy. And I ordered beef chop suey it was tasty but it was very watery. Rice chow mein with chicken, sure didnt seem like chicken I dont know what it was but I picked it all out and threw it away. It was very disappointed. Wont be going back!!

Very tasty and quick service.

Some of the worst Chinese food Ive ever had. The fried rice and chow mein were flavourless, the sweet and sour pork was so mushy it was almost inedible, and the contents of the spring rolls were mushy as well, though the wrappers were crisp. The beef/vegetables, though bland, were the only part of the meal with any flavour at all. How much can seasoning cost? Ill try to salvage the rice and noodles with some seasonings at home, but a lot of this will end up in the garbage.

We tried out their food a few weeks ago, and it was the best Chinese food we have had in the valley. However, today we tried it again and we are throwing out both the house rice and the chow mein. So greasy we couldnt eat it. I think they have a new cook (Ken)??

We ordered the chicken fried rice, ginger beef and sesame chicken for take out, after having read the reviews on this place, and I have to say we were very disappointed with with the ginger beef and sesame chicken, the breading was so soaked in the sauces, for the ginger beef and sesame chicken, making them so soggy, and all stuck together as one whole soggy undercooked mess. After having spoken with the person who took the call to let them know, lashed out calling me liar and that our food is always good . Go ahead, If you love under seasoned undercooked, very low quality food, this is the place for you.

I ordered a egg roll and got something that is flat and very small, we called them and they said Yes thats our egg roll, what the actual F

Best Chinese I had from kelowna to penticton. Huge portions as well and good prices. Will update this review if things change but so far every order has been excellent.

Pretty bad Chinese food. The sweet and sour pork was so disgustingly sweet that I consider it basically inedible. Just really poor quality food here. 300 meters away is Royal Wok, which is great, go there instead!

** look at the dates of reviews cause things have changed since summer 2021 Our family has been going to this place for over a decade, dining IN then ordering takeout now, like we must do nowadays since the restaurant is still not open for dine IN like many others are in July 2021. Food was good and hot within 25 min of ordering...BUT the takeout containers are now SMALLER and not foil ones anymore, now shallower plastic. I was not told the total cost when ordering, like normally are told and was taken by surprise with the $7 increase in price($53.95 to $60.95) for the dinner for 4 when paying, so make sure to ask food cost before you PICKUP here. **NEW MENU July 2021, all prices up $1/item or more, with the elimination of 10% discount on pick up orders/credit purchases; this discount ONLY applies for CASH/PICKUP orders over $40 before tax. Website clearly states pickup orders get the discount and NOT cash only!. Several people picking up food paying with cash were caught off guard by this with not enough cash on hand. The increase in price and not informing at order time is conveniently omitted, shameful and sleazy on the *owners behalf, and leads us to possibly consider ordering using Mei Wei, GOLDEN Chopsticks,WOK Inn 3 Royal Wok next time for Chinese Food in West Kelowna where cash 10%/credit 5% discounts apply there. * NEW ownership here perhaps or just being GREEDY? ¯\_( )_/¯

Nice staff and good food. Big portions

It is ok

Not good. All items were over cooked. Ginger beef not crispy and tasted like hot sauce rather then a chilli flake, sweet and sour pork tasted like it was out of a box. The fortune cookies were good

Food was ok until I chocked on something that was in the food. When I called the next day to tell them they said it was something else I had on my plate not related to their food preparation or food. Clearly the only food we ate was theirs. The lady was rude and had horrible customer service and didnt care one bit.

Save your money, this food went from plate to garbage. The food tasted old and reheated. I can do better in my own kitchen .which I should have done in the first place.

Seeing the bad reviews I was skeptical about the food but turns out its freaking amazing! It was fast, the place was clean, they were kind and welcoming. Dont knock it till u try it guys!!

Good food

We received our order tonight, cold, old tasting and basically inedible. The Sweet and sour pork that wasnt pork at all, just breaded fat chunks, horrible. Same with the beef in the chop suey, no beef, literally fat chunks. After having about 3 bites to eat, in to the garbage it went. We called the restaurant back to let them know and basically got treated like dirt for even bothering to complain, never mind asking for our money back. Horrible food, horrible customer service and its restaurants like Princess house that give a bad name.

Best chinese food in West Kelowna. Always fresh with large portions!

Was gross the pork bites have no flavor look over deep fried and taste like they were microwaved. The chicken chow main gross also..... We usually like their food pork bites havent been good for a while we thought one last try and now never will go back!

While I have not dined in or tried their buffet, we ordered their Dinner For 6 for take out & delivery. We live in Kelowna, the food arrived hot, and was the best we have had in ages. If you like Egg Foo Young, it is to die for. We will be ordering from there again

I asked for the sweet and sour for the chicken balls to be please put on the side because of an allergy and they told me that they had to charge me over 3 dollars because they said it would be in a huge container and I know that it isnt . So they said they were just going to put it ontop when I specifically said there was an allergy

Terrible customer service, everytime you call to order things have changed and they do not do what they did the time before and make you feel like you did something wrong. Save yourself the headache and order somewhere else

I got a dinner for 4 and 2 two liter pops. Food was not amazing but not too bad either. Middle of the road predictable Chinese food with nice portions. Delivery was very fast and they gave us plenty of extras like sauces and fortune cookies which I appreciated. where some places give you nothing at all ahem, golden chopsticks. The only thing I had a problem with really was the pop. Why would you charge me 8$ for two pops and bring me warm pop ? Il eat here again but next time il be skipping the warm drinks.

they charge for soy sauce with your food...

The staff member that answered the phone was awesome. Very helpful. The price was reasonable. The delivery was faster than expected. AND THE FOOD WAS DELICIOUS. I grew up around East Van and East Pender was a favorite street of mine. Always loved Asian foods. This food has it!

This place is the best I call for food they make it in less then 5 minutes keep it up

Ordered for here last night dinner for 4. It was delicious. Even the next leftovers. Great job guys!

Love their food and always get take out and get the 10% off

!!!!!!!!!!NEVER GO TO PRINCESS HOUSE!!!!!!!!!! Im not sure how this place is still in business. I was walking by and saw they had a buffet that started at 4:30 I was there at 4:35 the chop suey was oily to a point it was not edible and all the fried dishes were overcooked, all batter and the seafood was not properly cleaned. 99.9% of the buffet was cold and well past its prime mind you I was there 5 minutes after it started. On a final note the place was filthy it felt like you were eating (what you could eat) in an outhouse. Will never recommend to anyone not even my worst enemy!

Excellent Cantonese and Sechuan cuisine at very reasonable prices. The quantity of food was tremendous and the service was very pleasant and timely. We shall definitely be going back for a return culinary engagement. This is a must vist restaurant.

Good if takeout. Buffet is tired.

Rubbery food Prawns were harder then a rock Service leaves something to be desired

food was alright until I found an ant running around in my chicken chow mein, would not make an effort to get food from here again.

One of my favourite buffets you will be the only folks in there it s like having your own personal chef with trays of hot foods to devour

We ordered delivery and food smelled good but wow did we get sick. Never again.

Always delicious, friendly staff and a clean environment... havent tried the buffet yet. My favorite Chinese on the Westside!

Just got the buffet - the dry ribs were stale, they serve french fries and pork sausages at this buffet?? Not a good buffet. Got take out and received no soya sauce, napkin or bag to carry my hot tray in. Ohh ya if you want the wonton soup you have to buy it extra - thought this was buffet???

Best wor wonton in town! Could use a few more veggies, but that broth! Tons of huge wontons, chicken, shrimp and their delicious bbq pork! Always good

Dine-in experience was gross. Food under heat lights was past its prime. Ambience undermines my confidence in food safety. Sad as I would like to promote West Kelowna businesses.

Best buffet i think

Was the worst I have ever gone. Everything was cold and hard! Would never suggest anyone go there.

Friendly service, Customer oriented. I have found the food to be fresh, tasty and prepared in a timely manner. I am a return customer. Plus, they will let you use your containers for pick up, and i am zero waste oriented, this is environmentally responsible. Five stars

Unfortunately 1star is the lowest I can give; mind you if you like cold crusty food served in a filthy environment, this could be the place for you. From the backs of the booths to the grimey bathroom, every step on the dirty floor carries you into a new level of filth.

Get to the buffet early food is good but hard to find a plate that isnt warm and seemed impossible to get a hot pot of tea which wasnt taken off my bill but came off the tip!

Like their food

addicted to their War Wonton soup

I dont dine in as the restaurant is quite dated and the one buffet I did go to wasnt very fresh or tasty. But everything Ive ordered for takeout has been quite good. Its definitely better than some other Chinese food places Ive tried in Westbank.

Food was ok. Service was great

Yummy

Reviews are pretty harsh. My go to Chinese fix in West Kelowna

Great food

Me and my mother ordered the food and picked it up right before closing and boy the money was worth it. The food is excellent, I dont know what kind of above the line standards a lot of people have but this is Kelowna, not Vancouver, you arent going to get 90 restaraunts to choose from and if I had to recommend one to order out from it is this one. From what people have said the Smorg isnt as good, to which I cannot comment on as me and my mother have always ordered the food and picked it up. Their chicken balls are awesome and their ginger beef is really tasty. The woman on the phone was friendly from what my mother told me and this place has a long positive history here in Kelowna. I rate it 4/5 because the springrolls werent anything to call home about and the carrots were like paper and nearly flavourless. Other than that though a awesome order-based Chinese food restaurant that Ill recommend to my friends.

Enjoyed the food and plenty of it.

Loved the Princess

Service was good. Buffet good was old and cold. Really old. Wont come back

Excellent food and people

We went for the buffet on a Saturday night figuring it would be hot and fresh. My wife looked and was reluctant to stay but I said lets try it. None of the items where hot most barely warm. The battered items where nearly all batter. My wife complained to the server and was brushed off. We tried to finished the little on our plates and went to the bar to pay, again we complained about everything being cold. The server apologized then proceeded to ring up our $38.00 bill with no further comment. Absolutely the worst experience we have had. I should no better and listened to my wife.

Great food. Fast service with personable and happy servers.

Very tasty, huge portions

Food is good, place is clean, service is good and pleasant. I had the whole place to myself till 5:30pm

Food was run of the mill typical low end indicative of resteraunts ran by those who could care less about their reputation. In a time where business is slow due to the nature of the economy and low oil prices, one would assume that those still paying for takeout would be valued. Im not stating extras should be included in the orders, but to deliver beef broccoli with 9 small pieces of beef maybe weighing a half ounce, I find it remarkable on the pure ignorance and greed in allowing this insulting dish to be served / delivered. I would strongly suggest to those who enjoy being served crap at a high price to eat here. Those who give this place good ratings must be friends and family. I am embarrassed for the owners. Never again. I would suspect this business will react equally to the efforts to which are put in for customer satisfaction. I did not call to complain due to my fortune cookie which read dont complain about the crap we sent you.

We decided to try it 1 more time ! Not much of a selection and chicken balls were chewy ! Even the wonton soup was bland ! I wont give another penny to them again

The worst wor wonton ever !!!! There should be fresh shrimp and lots of vegetables... I will never go back and never suggest it to anyone !!!

An okay smorg. Personally order off the menu in fears of the regular smorg fears and stomach related issues.

Terrible food, disgusting, and was old from the last buffet.

Great Chinese, never a problem, friendly staff. And good smorg too.

Worst experience with Chinese food I have ever had. I ordered for delivery to a business 2 blocks from their location and the person taking the order could not spell the word road. An hour later I received a call from the delivery driver saying he could not find our location. I gave him the business name and he finally realized where we were. Once we received our food it was cold and the worst part was that the prawns were not de-veined so they were inedible. If they did not clean the prawns what else did they not clean?? I would never order from here again! Worst Chinese food I have ever ordered!