Panago Pizza in West Kelowna
2475 Dobbin Rd #31, West Kelowna, BC V4T 2E9, Canada
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Pizzeria offering thin-crust, regular & multi-grain pies with a wide selection of toppings.
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Awful Service and Disappointing Experience I would strongly advise against ordering from Panago Pizza in West Kelowna. I placed an order and was initially told it would be delivered within 30 to 40 minutes. After two hours of waiting and calling customer service, I found out they hadn’t even started making the order! They casually mentioned they might be able to deliver it in another 30 to 40 minutes. On top of that, the customer service was incredibly rude and dismissive over the phone, making the whole experience even more frustrating. It was a huge waste of time, and I was left with nothing but disappointment. If you value your time and expect even a basic level of service, do yourself a favor and avoid Panago Pizza in West Kelowna at all costs.
Would give a rating if our pizza showed up 👎👎
They said they deliver in West Kelowna or Kelowna but then ask for an additional fee to deliver in West Kelowna or Kelowna service is terrible. They don’t deliver without extra fee and then ask for tips over priced for pizza.
They threaten to call tow trucks for parking in front of their establishment in a SHARED parking lot with the other business’s and often use the handicapped spot as their own as well. Their delivery drivers treat the parking lot as their own personal free way driving way too fast. They also allow their small child to run a muck inside/outside the store with little to no supervision. I once witnessed this child throwing a large ball inside, nearly knocking full pizza boxes out of a workers hands. Very unprofessional! I am sure their pizza is great but their business antics definitely need to improve.
My order has been messed up too many times. Wrong ingredients on my pizza. I only order the pre made pizzas too, nothing confusing. Sorry Panago, I have given you too many chances, I won’t be ordering again. Update: Against my better judgement I ordered Panago again. I once again received the wrong pizza. Vegan cheese was incorrectly put on my pizza and it was covered up with regular mozzarella. Read the order! If you fill an order incorrectly, redo it, do not try to cover it up!
Great customer service! We had ordered 2 pizzas and one was made wrong - which happens every now and then - and the guy at the counter was super apologetic and treated me very well. He even offered me pop or more dips as a show of goodwill, which was really appreciated! Pizza was ready in 10 minutes and I left a happy camper.
Friendly staff and super fast service. Our large pizza was ready in 7 minutes! Thanks for the great service.
My daughter and I love Panago. I've read some bad experiences about delivery, and I can't speak to that myself. I always just phone in my order for takeout and pick it up on the way home. So my review is mainly for the quality. So far I've never had a bad pizza from them. We always get a half cheese, half pepperoni and some super cheesy bread. Always very good!
Guy made me a really good pizza
Great service but the pizza is okay.
We ordered a large jerk chicken pizza and it tasted really good. It was made spicy as requested. Also gave my daughter a complimentary juice box.
I ordered pizza, they said they would call back to confirm. I talked to a lady to confirm the order and she told me 55 minutes. An hour and 40 minutes pass and I call back to find out where my order is they put me on hold for 15 minutes to tell me my order was still on hold. Now its 1030 at night I have hungry kids and no food and told it would be an hour longer !!! This is HORRIBLE customer service. Nothing is open here now and we have no food.
Very good staff, service, and food.
My pizza was made perfect the young man who made it was so nice too. Ill definitely be back.
My brother s store, pizza was too delicious. Thanks
It seems non professional and non hygienic. A baby was sitting on the pizza prep table and playing with tongs. Fortunately, the lid of pizza topping station was closed. Staffs and some visitors were talking right next to pizza doughs without mask.
The pizza I ordered was perfect
Very, very, very good. Parking: Great parking.
Panago has uniquely delicious crust and high quality ingredients. It just hits different.
Love the variety for vegetarian, vegan,health conscious and meat eaters. Everything available under one roof. Worth trying all the stuff.
Had a terrible experience, ordered 2 pizzas, delivery took over an hour and a half. After biting into one of the pizzas the beef that was used tasted and smelled rancid. I took the pizzas back and asked for a refund and was told that there was nothing wrong with the beef and that they would not refund the price of the pizza. I was offered a 15% off my next order. I will NEVER order from here again and will let everyone i know how terrible the pizza is and even worse customer service!!!
It took an hour and a quarter...texted us its on the way...12 minutes later it showed up and it was barely warmer than room tempature.
Good service. Ready to order
I called to ask to see if there was a walk out special the lady on the phone told me there wasn t so I proceeded to order over the phone. A medium 2 topping pizza, the total came to over 16 dollars. When I get to the store there s a huge sign on the door for a walk out special large 10$ cheese or pepperoni. So I asked the guy working there why I was not told about that deal and he responded I don t know . TERRIBLE CUSTOMER SERVICE!!!!!!!!!
both times that I have called to order I have spoken to the nicest people! great customer service! thank you!!
Since the ownership changed this place has become amazing Ive never had a bad pizza or wings since
Fresh hot and fast but the sauce was a little bland.
Good old Panago
Had the veggie korma pizza....Delicious!
Poorly made. Not cut properly. Very little toppings. Very disappointed
Ordered from here from Skip and Panago added cheese when I had put specifically no cheese down. So this time I tried to call Panago and head office wouldnt give me the store number, and since I ordered from skip the dishes they couldnt help me. Say what?! Horrible service. Edie : Shocker.. pizza just arrived with cheese
Hung up on me when I had to check my phone number
I like the pizza but dont order the caeser salad , for $5.75 you get 2 cups of brown tinged NOT FRESH romaine lettuce , a TBSP of shaved cheese & 6 croutons , this is the 2nd time it has happened to me , would have taken it back but in the middle of moving but no time to
