Momo Sushi in West Kelowna

3645 Gosset Rd #210, West Kelowna, BC V4T 1P4, Canada

★★★★☆
(265 reviews)
Categories: Sushi restaurant Asian restaurant Japanese restaurant Seafood restaurant
Website
westmomo.com
Address
3645 Gosset Rd #210, West Kelowna, BC V4T 1P4, Canada
Plus Code
R9MG+47 West Kelowna, British Columbia, Canada
Time Zone
America/Vancouver

Business Hours

Monday
11 AM–8:30 PM
Tuesday
11 AM–8:30 PM
Wednesday
Closed
Thursday
11 AM–8:30 PM
Friday
11 AM–9 PM
Saturday
11 AM–8:30 PM
Sunday
Closed

Services

From the business
Identifies as women-owned
Service options
Takeaway Dine-in Delivery
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Beer Healthy options Spirits Vegetarian options
Dining options
Lunch Dinner Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Family friendly Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
High chairs
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.3
★★★★☆
265 reviews

Most Mentioned

price (19) tempura (8) miso soup (8) portion sizes (4) deep fried (4) door (4) party trays (3) theater (3) boxes (3) winery (2)
5 stars
179
4 stars
38
3 stars
16
2 stars
12
1 stars
20
★★★★★
November 1, 2024

Stuff is great the food is amazing I love their Sushi there I go there all the time such great food

November 1, 2024

Went in at around 8pm it says it’s open till 9pm. They said we’re closing at 830pm I said yeah it’s 8:06pm and they said yeah we’re closing and then said ok and left! Very disappointed never have been there before and that’s our first impression. Probably won’t go back

★★★★★
July 2, 2024

Very fresh, good portion sizes. The best Sushi I’ve had in a while. When I went in it was around 2:30 pm and I had the whole place to myself. Overall I’d say 5 stars foresure!

★★★★
April 30, 2024

I was upset that Takoyaki didn’t have flakes of some sort on top as it should come with it, like at the other places. Everything was ok

★★
April 10, 2024

We stopped going here a few years ago....there was a weird vibe between the owners fighting. It was strange. We went again 6 months ago and it was great. We went again tonight and it was all pretty terrible. I had a couple of rolls.. they were just OK. My mom had the ginger beef and when we told the server that the beef was extremely chewy and tough, she responded that it isn't suitable for elderly people. My mom is hardly elderly. It was such a strange thing to say. 4 of us ordered rolls as well and only 1 of us got ginger. When I asked for ginger, the server asked if I could use my mom's....which I thought was so weird ! Every sushi place I've ever been to, you get ginger and Wasabi per person....when I said no I would like my own but only ginger, no Wasabi, she brought me both.....and there was more Wasabi than ginger in my miniscule little bowl..... maybe it was an off night, I'm not sure....but we left feeling lack luster about our meal and the service.

★★★★★
June 17, 2023

Always a great place to go. Always fresh. Good sized rolls. The chef ALWAYS says hello and goodbye.

★★★★★
April 17, 2023

Lovely spot for sushi! The food and staff were fabulous! Will definitely go back🙂

★★★★★
January 5, 2023

My favourite place to get sushi in West Kelowna! The staff are always very friendly and professional. The rolls are fresh and proportionate- they’re always loaded with ingredients as opposed to being multiple layers of rice and only a small portion of ingredients. Really enjoy the bubble tea too! Pictured: large miso soup, mango bubble tea with tapioca pearls, salmon avocado roll, and spicy tuna roll.

★★★★★
Local Guide
December 2, 2024

Always amazing food! And top-notch service!

★★★★★
Local Guide
October 23, 2024

Sushi is really good.

★★★★★
Local Guide
August 23, 2024

Yummy and so quick too!

★★★★★
July 23, 2024

My favorite Sushi spot when visiting the area.

June 23, 2024

I ordered some sushi there and they gave me no soy sauce. No wasabi, and didn t bag my food. The guy at the till was cold, rude and his customer service skills were terrible. I m upset cause this is the sushi restaurant closest to my house and I love sushi but looks like I gotta find a new place to go because I m not coming back here anymore.

May 23, 2024

This location is terrible

★★
Local Guide
April 23, 2024

Food was ok took way longer than it should have. Ordered pick up take out and were told to wait outside

★★★★★
Local Guide
April 23, 2024

Always a friendly experience , have been eating here since they opened many years ago and the food has always been great . Its a family that operate this location and they are very nice and very fast .

★★★★★
April 23, 2024

Amazing food and customer service! They went above and beyond to correct our take out order.

★★★★★
April 23, 2024

My favorite sushi place in the whole okanagan

★★★★★
Local Guide
March 23, 2024

Succulent! Top quality!

★★★
Local Guide
March 23, 2024

Started the meal with 5 menus for 6 people, after asking for more. I ordered the tempura and teriyaki dinner combo. I asked no onion, and then still got an onion ring as part of my tempura... When we told the server, he didnt say anything and never corrected the mistake. Never apologized. Part of the problem is that we came before the start of the dinner rush, and our one server seemed to be serving the entire restaurant as it filled up. The beef teriyaki was the most disappointing part of the meal... worse than Edo Japan. Sushi and tempura were good. Green salad was good, standard. Miso soup was great! Dont order beef teriyaki. The tap water tasted of metal. Portion sizes are healthy, prices seem expensive until you get your meal and see that its bigger portions than a typical dinner bento box.

★★★★★
February 23, 2024

Popped in for take out & as always, great service, delicious food, beautiful space.

★★★★★
Local Guide
February 23, 2024

Delicious Japanese dishes and Sushi. Lovely calming environment. Every working there are very gracious and sift spoken. We were very impressed. Vegetarian options: There are numerous choices with a generous menu offering vegetarian, and a large variety of rolls, delicious soup etc. Dietary restrictions: If you request an item to be left out of a dish, they will do that for you.

★★★★★
January 23, 2024

Best Japanese sushi in west Kelowna. Owners have changed over the years but food is consistent and delicious. Dynamite roll, crispy crispy roll and gomae = perfect.

★★★★★
January 23, 2024

Very fresh great service Nice atmosphere Recommended dishes

★★★★★
January 23, 2024

Delicious!

★★★★★
December 23, 2023

Ive been coming here ever since I was a little kid and it has always been the best place on the westside for sushi.

★★★★★
Local Guide
December 23, 2023

Some of the best gyoza Ive ever had. Friendly service, food and presentation is amazing. Highly recommend.

Local Guide
December 23, 2023

Nomo Sushi! My husband and I were really looking forward to having a nice Valentines dinner at Momo Sushi. We arrived just after 6:00 pm, plenty of time before they closed at 8:30 pm. There were a few tables left so we picked one and sat down. A server comes over to tell us the dining section is closed and the only option was take out. Seriously?? Its Valentines Day, its dinner time and they were still open for at least another 2 hours! We are fairly new to West Kelowna and dont know many of the restaurants in the area yet. We ended up finding Sushi Kojo Westside and the service was awesome! We finally got to enjoy our first Valentines dinner here in West Kelowna. Momo Sushi should change their name to Nomo Sushi we wont be back!!

★★★★★
December 23, 2023

This is my favourite sushi restaurant in all of the okanagan, large portions with good quality fish for a very reasonable price, definitely recommend! Vegetarian options: There are many vegetarian options such as vegetarian rolls that would include tofu or just different types of vegetables Parking: This restaurant is surrounded by parking lots, so there is lots of parking

★★★★★
December 23, 2023

This was my first time at Momo s, and I was blown away by the portion size. My yam roll was twice if not three times then other near by sushi places, my yam tempura was also a much larger portion then Iam used to getting at other places. Very delicious and with the portions the size they are and the great prices, and friendly owners this is my new favorite place.

★★★★★
December 23, 2023

Great food and such nice people! Dietary restrictions: They were very considerate of my family gluten allergy every time we went there!

★★★
December 23, 2023

Used to be my favourite sushi place, but recently customer service has gone down hill. No one answers the phone so you can place a take-out order, even calling for 20 min straight, no answer, and no message stating they are short staffed or whatever and not taking phone in orders....so I decided to drive down to place my take-out order in person, to stand there for 20 min for a brief hello, then nothing. No one asked what I needed, or at least took my order quick to add it to the queue, nothing. I finally just walked out. What a waste of my time. I decided to give it another shot thinking it was a bad night.... well I just spent another 15 minutes calling continuously to no one picking up the phone, no message, nothing. And I learned my lesson last time, I wasnt about to try walking in. Only reason for 3 stars and not 1, was rhey used to be good. Hope they can turn it around.

★★★★★
Local Guide
December 23, 2023

I love the atmosphere here. Always friendly and great sushi!

★★★★★
Local Guide
December 23, 2023

Big portion, very fresh tasty food, and very friendly staff!!!

★★★★★
Local Guide
December 23, 2023

An amazing family owned business run by locals who care deeply about their service, customers and community. The food is always great. Would be an amazing place to work. Parking: Tons of parking directly out front. Kid-friendliness: They love kids aand are happy to see them being kids.

★★★★★
December 23, 2023

Best Sushi anywhere

★★★★★
Local Guide
December 23, 2023

10/10 sushi and 10/10 service! Everyone here has exquisite energy! The owner and his wife are very friendly.

★★★★★
December 23, 2023

I ended up going to this restaurant while stopping by a winery on my way to the Rockies!! It was so friendly, clean, fresh and delicious!!! Im planning to travel to Kelowna again next time, and I definitely have to visit this restaurant again^^

★★★★★
December 23, 2023

Undoubtably the best sushi in the area for value and quality. And I ve been to Japan

★★★★★
Local Guide
December 23, 2023

Best Sushi on the west side!

★★★★★
Local Guide
December 23, 2023

Just had the Bento Box and it was really good! Super fresh and the sushi was delicious too. Price was excellent for the portion. The food was ready in 10 minutes, nice little lunch on our way to Vernon.

★★
December 23, 2023

food was delicious as always. but the service was absolute dog water. took 10 minutes to even be spoken to after we sat down. didn t bring water until half way through the meal even tho the restaurant was empty. will only be ordering takeout from now on from this location.

★★★★★
Local Guide
December 23, 2023

Best sushi around!

★★★★★
Local Guide
December 23, 2022

The green tea and miso soup were a nice temperature, the sushi rolls were delicious... everything was amazing and didnt fall apart. Although it was moving, the service was great.

★★★★★
December 23, 2022

Great food...great servings, great people!

★★★★★
Local Guide
December 23, 2022

My daughters favorite sushi place!

★★★★★
December 23, 2022

I regularly enjoy Sushi at Momo Sushi. Friendly, welcoming atmosphere. Family owned and operated. Authentic Japanese cuisine. And very fast, courteous service. Best sushi in West Kelowna. Ive tried them all. Nothing compares to Momo West Kelowna.

★★★★★
Local Guide
December 23, 2022

Very good quality of food.

★★★★★
December 23, 2022

Great lunch with family! Service was excellent and food was great. Treated us like friends! We ll definitely go again.

★★★★★
December 23, 2022

We had dinner here and the food was excellent and staff were great. Our waitress Karolina was doing a great job as was the young man whose name I didn t think to ask. We will definitely be back soon.

★★★★
December 23, 2022

This place is delicious, no wonder it s so popular! We always prepare to wait a little longer, but I d rather wait for excellent sushi, than have quick, mediocre food that other places have.

★★★★
Local Guide
December 23, 2022

We loved their sushi and the miso soup!

★★★★★
December 23, 2022

Always very fast service, friendly staff and amazing rolls. When I want sushi, this is my go to.

★★★★★
Local Guide
December 23, 2022

Ive eaten a lot of sushi in a lot of places. This is an excellent spot. Recommended 10/10. Tip your waitress well here.

★★★★★
December 23, 2022

The food was good The service was good The food came out fast The price was reasonable $70 for five people. The only thing I didnt like about it is I have to pay for parking but Im not going to knock the whole star off for that. I would recommend this especially since Ive tried all of these sushi places south of them in Kelowna Vegetarian options: Daughter got avocodo and cucumber roll. She liked it Kid-friendliness: Our party was two adults and three kids. We sat in a booth with three wood walls around us so brought down our stress levels because they werent able to annoy the other customers as much as they usually do.

★★★★★
Local Guide
December 23, 2022

Good ambience. Excellent customer services Loved the avocado bubble tea with pearls

★★★★★
December 23, 2022

Great sushi. Friendly staff.

★★★★★
December 23, 2022

The experience at momo sushi restaurant was amazing but the best thing was the services the workers here are were so kind and I hope that it stays that way and the food was delicious I would come back here without a doubt

★★★★★
December 23, 2022

Delicious food! Comfortable services Very Clean restaurant! And reasonable price! Highly Recommend!

★★★★★
Local Guide
December 23, 2022

Awesome food

★★★★★
December 23, 2022

The best!

★★★★★
December 23, 2022

Service was quick and the food is very fresh

★★
Local Guide
December 23, 2022

Food wasnt bad, but not good either. Gyoza seemed half raw. Couldnt give more than 2 stars mainly because of staff. Horribly unfriendly, when we asked for lemons in the water she scowled, she walked away before I ordered my miso and was so displeased when I ordered it on her return, that I was worried she spat into my soup. She forgot to give us soy sauce, part of the dishes came out way later than others, didnt receive a few things we asked for. Hopefully she was just having a bad day but the attitude amd service did not make me want to come back.

★★
December 23, 2022

The food was okay but not the best. The waitress was not welcoming at all and made us feel bad for even asking for a lemon in the water. Maybe she just had a bad day, but it makes me not wanting to come back.

★★★★★
December 23, 2022

Great sushi every time !

★★★
Local Guide
December 23, 2022

We got a take out a few days ago, and I was a bit disappointed with the quality. Paid $3.75 for a small spicy miso soup which was ice cold and not spicy, and the tempura was soggy. However the Maki sushi rolls were delicious. Not sure why, but the other locations are more consistent with the quality of food.

★★★★★
December 23, 2021

Absolutely the best sushi in town. The owners and staff are hard working and they get it right concerning great fresh food and service. I have ordered from here for 5 years and it is always spectacular. Treat yourself, youll be back again and again.

★★★★★
Local Guide
December 23, 2021

Wonderful food and great service every time

★★★
Local Guide
December 23, 2021

I had dinner here when I drove through a year ago. For where it is located, I can understand why they serve what they serve. Its not authentic but if the community likes it, then its a successful business. It didnt work well with me. Too sweet and odd for sushi.

★★★★★
December 23, 2021

Love this place!!! Always tastes fantastic! Busy place on Fridays, so clearly Im not alone in this being a local favourite!

★★★★★
December 23, 2021

Great little restaurant, take out only, all made fresh, good simple Japanese food, priced just fine for the neighbours....Thank you momos you make good Sushi

★★★★★
December 23, 2021

I always order the deep-fried California roll (mild) and the tako sunomono. It is the cheapest best sushi in town! ! ! You Get the most bang for your buck.

★★★★★
December 23, 2021

Amazing sushi!! I usually get my sushi right in Kelowna as that s where I live, but I was passing through west kelowna and gave momo a try and oh boy it didn t disappoint! Sunomono, good. Sashimi, good. Spicy tuna roll, goooooooood. You will not be disappointed!!

★★
December 23, 2021

This location always fails compared to the downtown kelowna Mo Mo sushi. I dont know how the difference can be so extreme

★★★
Local Guide
December 23, 2021

Service meh. Quality meh. Presentation meh meh. Not even close to authentic Japanese tastes, more like an edo franchise then a Japanese experience.

★★★★★
December 23, 2021

My husband and I love momo! More than the food, the staff are amazing. Always run off their feet with a bustling business, but never fail to say hello, smile and say goodbye when you leave. We have not been the best customer, often coming in during the busiest hours looking for take out or a table, but are never refused. The best sushi and the best staff in west Kelowna!

December 23, 2021

Food was lukewarm, water was tepid, service was slow, ordered chicken teriyaki, got something in a bowl with scant pieces of flavourless chicken, rice, cabbage and weird noodles. Order was wrong yet server said it s the same. Won t return, very disappointed.

★★
Local Guide
December 23, 2021

Sushi wasnt very good unfortunately. It was fairly bland and just not very good quality. There are so many better sushi options in the area. Dont get this place confused with either of the other Momos in Kelowna (which are good,) this one is under different ownership.

★★★★
Local Guide
December 23, 2021

Delightful menu options. BEST sushi on the Westside!

★★★★★
Local Guide
December 23, 2021

Ordered a few different roles, mixed tempura, and a couple of brews. Had a wonderful time and food was delicious!

★★★★★
December 23, 2021

Momos in West Kelowna is our favorite restaurant. The service is impeccable and the food is of high quality and sooo delicious! The owners are incredibly kind and greet everyone that walks through their door with a hello and a smile. This is the place youll want to go for sushi... You will not be disappointed!!

★★★★★
Local Guide
December 23, 2021

Super friendly staff and amazing sushi. Definitely one of the best places on the Westside

★★★★
Local Guide
December 23, 2021

Had a wonderful server but she was overrun

December 23, 2021

Purchased the party tray combo C and 6 of the 7 rolls were variations on a cali roll. Would never order a party try like that again. Reply to owners response: The chicken roll was the only one that didnt have crab meat in it so yes 6 of the 7 rolls were a variation of a cali roll. Usually a philadelphia roll has smoked salmon, cream cheese & cucumber... No imitation crab necessary. A BC roll usually has BBQ salmon and cucumber once again imitation crab not necessary. Dynamite roll had imitation crab, the crispy crispy was a cali roll with tempura and the Atlantic also fake crab. 6 of the 7 rolls are basically all the same. I prefer quality over quantity and dont like imitation crab in every roll. Just my personal preference. Iv had a bento box before and enjoyed it. I just dont like the combo C plater.

★★★
December 23, 2021

good sushi, ok noodles , high prices for a small portion

★★★★★
Local Guide
December 23, 2021

I love this place!

★★★★★
Local Guide
December 23, 2021

Medium price range that buys you medium quality sushi. I think its a great ratio of cost to quality, plus the staff are always very friendly. I dont think youll find anywhere that has better quality sushi at this price point.

★★★★★
December 23, 2021

Very delicious food and great portion compared to price And very friendly too! Thank you!!

★★
December 23, 2021

Just to the quality I was looking for. Disappointing flavour, didnt taste fresh.

★★★★★
Local Guide
December 23, 2021

Amazing food friendly staff clean restaurant

★★★★★
Local Guide
December 23, 2021

Great sushi and amazing service.

★★★★★
Local Guide
December 23, 2020

Great food, service is excellent, and super friendly owners.

★★★★
Local Guide
December 23, 2020

Great sushi!

★★★★★
Local Guide
December 23, 2020

The sushi here is so good! The staff are so friendly also. Definitely on the list for West Kelownas must-try restaurants.

★★★★★
December 23, 2020

Best sushi. Teriyaki meal . Friendly service dast and fresh. Very clean tasting

★★★★★
Local Guide
December 23, 2020

Great fresh quality everytime and so friendly!

★★★
December 23, 2020

We ordered through door dash and were disappointed with the food. The portion sizes were very small and the food uninspiring.

★★★★★
December 23, 2020

The best sushi in town

★★★★★
Local Guide
December 23, 2020

Great food, very friendly staff.

★★★★★
Local Guide
December 23, 2020

Great lunch boxes and rolls.

★★★★★
Local Guide
December 23, 2020

On our way home and we needed some sushi before the long drive, this spot was tasty. Would go back again

December 23, 2020

I cant believe the quality of the food in this restaurant. The reason why fried foods smell so strong is probably that they dont use fresh oil. According to an internal informant, leftover food is used again.

★★★★★
December 23, 2020

Best sushi in town!!

★★★★★
December 23, 2020

The best sushi in Kelowna and West Kelowna in my opinion. Everything is so fresh, the rolls don t fall apart, and the selection of rolls they have is great! Probably the best prices around as well.

★★★★★
Local Guide
December 23, 2020

Excellent food made fresh. Good pricing.

★★★★★
Local Guide
December 23, 2020

Best Sushi EVER!!!

December 23, 2020

Dirty and lack of services

★★★★
Local Guide
December 23, 2020

Love the takoyaki!

★★★★★
Local Guide
December 23, 2019

Awesome everything!! No complaints so far, and Ive been going there since it was only half the size and the encore was our main theater

★★★★★
December 23, 2019

HEEEERRRRROOOOOOO. amazing sushi Friendly staff .

★★★★★
Local Guide
December 23, 2019

Always love this place :)

★★★★★
Local Guide
December 23, 2019

My family has been here several times before and we have not once received poor customer service! Everyone is nice and the food served here is amazing. The setting of the place is comforting and calm. A great place to eat before or after going to the theatres next door!

★★★★★
Local Guide
December 23, 2019

Best sushi in all of kelowna by far. Staff are very friendly and make it an enjoyable dining experience

★★★★★
Local Guide
December 23, 2019

Really good sushi!

★★★★
December 23, 2019

Very good service and sushi

★★★★★
December 23, 2019

Excellent service, Best Sushi in Town.

★★
Local Guide
December 23, 2019

This is not the same MOMO as Kelowna (Downtown or Pandosy). Just be aware of that going here. For me, I do not like the sushi here. Personal preference. My expectations were high given we thought it was the same chain as Kelownas MOMO.

★★★★
Local Guide
December 23, 2019

It was okay, the sever was trying to be super friendly, I guess we just where not as energetic for the occasion. Not theyre fault at all. Im just grumpy sometimes.

★★★★★
Local Guide
December 23, 2019

Great

★★★★★
Local Guide
December 23, 2019

Fresh precisely made to order sushi at a price below the supermarket deli

★★
Local Guide
December 23, 2019

Mediocre Sushi. Nothing fantastic but better then none !

★★★★★
Local Guide
December 23, 2019

Food is amazing

★★
Local Guide
December 23, 2019

Staff are super friendly and nice, food was not very good. This is not the same as the Momo in downtown Kelowna, the logo on the door looks the same but the menu and food are very different unfortunately.

★★★
December 23, 2019

Service was not very good, but sushi was great!

★★★★★
Local Guide
December 23, 2019

Good prices and they have bubble tea! Although not a lot of flavors but its still bubble tea!

★★★★★
December 23, 2019

Excellent sushi and always amazing service.

★★★★★
Local Guide
December 23, 2019

Warm, lovely atmosphere. The Spicy Miso delivered! The sushi was perfect.

★★★★★
Local Guide
December 23, 2019

Best noodle soup ever. Cannot wait to go back and have sushi

★★★★★
Local Guide
December 23, 2019

Great food, great variety!

December 23, 2018

I give this establishment 0 stars. My husband and I called to just see if they were open, a lady answered and said yes, I said we would call back with our order. Not even 5 minutes later we call back... after an hour of trying, and only receiving the voicemail immediately, we drove to the place. We walked in, stood at the door of a more then half empty restaurant being ignored then finally turned away. Absolutely horrible service, and treatment. Disgusting.

★★★★★
Local Guide
December 23, 2018

Friendly staff. Tasty sushi. Great sushi.

★★★★★
Local Guide
December 23, 2018

Delicious sushi and friendly staff!

★★★★★
Local Guide
December 23, 2018

Fantastic! Had the Ogopogo Dragon Roll and it was delicious. Fast and super friendly service. Highly recommend.

★★★★★
Local Guide
December 23, 2018

The sushi was good. Neat atmosphere wood benches, great location if you are going to the cheaper theatre in west Kelowna. The staff are very friendly greeting and saying goodbye to everyone that walks in or out of the restaurant. The dinner box was fairly large and was a good value.

★★★★★
December 23, 2018

Great food. Lovely staff 5/5

★★★★
Local Guide
December 23, 2018

My 2nd favourite sushi restaurant in the Okanagan.

★★★★★
Local Guide
December 23, 2018

Fantastic sushi and sashimi. Super friendly:

★★
December 23, 2018

Food is really good unfortunately, service is terrible. hire more/better people!!

★★★★
Local Guide
December 23, 2018

Great sushi. Haven t found a better one in Kelowna. Great staff and never too busy

★★★★
Local Guide
December 23, 2018

Good Japanese fusion restaurant. Average prices limited sashimi. Okay atmosphere.

★★★★★
December 23, 2018

Good sushi

★★★★★
December 23, 2018

Best sushi in town!!!

★★★
December 23, 2018

Average

★★★
Local Guide
December 23, 2018

Good food service medoricure . Not the friendliest environment after I ordered. But thats ok gunna come back

★★★★★
December 23, 2018

Best spicy veggie roll! Excellent service.

★★★★★
Local Guide
December 23, 2018

Best sushi in west bank by far theor spider roll and all specialty rolls phenomenal

Local Guide
December 23, 2018

I d give 0 stars if I could. My friend placed a takeout order (2 party trays) at 530pm to be ready by 7pm. We arrived a bit earlier at 630pm cause we came from the airport. They told us it won t be ready until 7pm. We decided to order a few more rolls as we were afraid it wasn t enough - we had to leave to be somewhere else before 730pm and they ensured us it d be ready. We leave and come back around 715pm, we still them preparing takeout assuming it was ours, but it turned out it was for a lady who ordered after us...we go ask them how much longer it might take - apparently they only had a few of the rolls ready and haven t even started our sushi tray yet! They were extremely unorganized, understaffed and didn t bother to do much to try to make up for it. And one other customer before us doing pickup also said that the tempura he ordered was sitting on the counter for over 20mins as he was waiting for his sushi to be made so it would ve of been all cold and soggy.

December 23, 2018

If only I could give 0 star I would. We placed a takeout order at 5:30 pm to be ready for pick up at 7 pm. We arrived earlier than we thought around 6:30 pm from the airport. They told us its not going to be ready until 7pm because the rolls in the party tray will take a while. We patiently waited and added a few more rolls because we were hungry and they told us it will be ready. We took a walk and came back around 7:15pm and asked them about our order. We did see some boxes ready on the counter so we thought it was ours. Only it ended to be the lady who order at the place after we initally walked into the store. This is when it makes us wonder how much longer it will be for something thats supposed to be ready at 7 pm and ready before the countless orders after us. Unfortunately, the lady told us they only have a few things ready and they have not even started our party tray. They were super unorganized, understaffed and not even apologetic. They did absolutely nothing to get our orders ready on time. If you cant organize when an order come in, I dont know how you guys do business. To be honest, when someone asked for the order to be ready at 7 pm and you said okay you have to do it. Otherwise, my advice to you is to go to some business management lesson and learn how not to pissed off your customer. I was glad that I am only arrived from airport not going to the airport. HORRIBLE EXPERIENCE to sum it all. Out of the order, we got basically three dishes (two of them just deep frying) - the three dishes probably takes about 15-20 minutes but we waited for 2 hours plus they have not done the 2 party trays and about 6 other rolls. See what I meant by I dont know how the heck the business is still alive - you turned a $250 order into $50 plus 8 very unsatisfied customers...... Good luck maintaining your business! My advise to people who need to be punctual or have stuff to do after your meal - Please do not come here because you will be late for sure.

December 23, 2018

The worst experience ever for ordering food! Id honestly give it a 0 star rating if I could! We put through a take out order at 530pm for pick up at 7 for a group of 8. We arrived at the restaurant to pick up our order earlier at 630 and asked if everything was ready. The lady at the front said that it wasnt as pick up was for 7pm. Reasonable. We walk around the area to wait for the order and we get back to the restaurant at 715pm. Asked the lady again and she said that not all the order was ready...I mean if our pick up time was 7pm and our order isnt ready at 715pm...theres an issue isnt there? It doesnt take you 2 hours to make the food...and if it does, it should definitely be ready by 7pm if we ordered at 530! We had somewhere to be at 730pm. In the end, we only got 3 dishes out of the 2 party trays and extra rolls we ordered. Most of it was deep fried tempura...very disappointing! The ladys attitude wasnt the greatest either. The guy in front of us had his tempura order sitting for 20 minutes and when he asked about it, the lady said its cold but still crispy so it should be still good...seriously?? I would never come back here again after this experience, unacceptable!

December 23, 2018

Terrible service. Wait time for the food took over 2 hours. Will not come back.

Local Guide
December 23, 2018

Unfortunate. Always went to the momo located in downtown Kelowna after a 7 hour drive from Calgary. Decided to order takeout for our bachelorette party. Biggest disappointment. Called 2 hours ahead to ensure they had enough time to make the order. Friends arrived to pick up the order, nothing was made. Was still charged $50 for cold and soggy appetizers. Food might ve been good but it s too bad they messed up horribly and was not even sorry.

★★★★★
December 23, 2018

The sushi is fresh and delicious. After touring Mission Hill Winery, I went for lunch. They were friendly and the sushi, rolls, udon, and tempura were all delicious. Highly recommended~

★★★★★
Local Guide
December 23, 2018

Always delicious! Best rolls in town

★★★★★
Local Guide
December 23, 2018

Amazing service! I went in during a busy lunch service to order take out and was quoted 25 minutes. Seemed fair to me since it was so busy, so I took a seat and waited. The time quoted was bang on, but they thanked me profusely for waiting anyways and gave me some free add ons! I couldnt believe it. So generous. The food is always so good too, thank you!!

★★★★
Local Guide
December 23, 2018

Great place for a quick lunch

Local Guide
December 23, 2018

Don t even bother... terrible service. Go to Sushi Q. Not to be confused with downtown Kelowna Momo. That one is 5-star

★★★★★
Local Guide
December 23, 2018

Awesome sushi! The service is always wonderful!

★★★★★
December 23, 2018

Very nice people, warm and inviting

★★★★★
December 23, 2018

We love this place

★★★★
Local Guide
December 23, 2018

Food was fresh and came quick

★★★★★
Local Guide
December 23, 2018

Excellent customer service and food

★★★★★
Local Guide
December 23, 2017

New owners, the chefs are awesome too. Great service and even better sushi!!!

★★★★★
December 23, 2017

One of my favorite restaurants in town. Ive never had anything but excellent service and excellent food here!

★★★★★
Local Guide
December 23, 2017

Soo good!! Ill be back!!

December 23, 2017

Understaffed and Owner is very unfriendly with absolutely no customer service skills. Would not recommend as there are more deserving Sushi Restaurants nearby.

December 23, 2017

Horrible customer service. Miso soup was microwaved as they ran out. Waited 40 min for a small take out order.

★★★
Local Guide
December 23, 2017

Not the best. Rice tastes cold and hard. Nice menu options though. Id try something else next time.

★★★★★
December 23, 2017

Very good food. Good portions. Very fresh. Really fast for takeout. Friendly service.

★★★★★
Local Guide
December 23, 2017

Owners always greet you and say good bye. Great little spot

★★★★★
December 23, 2017

I love Momos in Westbank. I moved out here from Vancouver so I missed sushi. Tried a few places in the area but this one was the best for price, service, and atmosphere. We go almost every weekend :)

★★★★★
December 23, 2017

Delicious and fresh! Will return.

★★★★★
Local Guide
December 23, 2017

Very friendly staff and always consistently good whether you eat in or take out. I picked up some take out last weekend for my wife and I and is was excellent. Reasonably priced and good menu selection.

★★★
Local Guide
December 23, 2017

Nothing special. Sushi was decent at best.