Dairy Queen Grill & Chill in West Vancouver

Amazing def would get again - Arsh & Monika helped a lot! Food

Amazing customer service by arsh Monika, the food is perfect and the place is very clean

friendly service from Amar and Arsh

Great place, best dq I have ever been to. Great staff. Amir was amazing

I was good impressed with Arneet, Ajay, Amar services

Great food and friendly stuff.

so good

Amar and Arneet provided great service

Amar you are very polite thank you for excellent service

I really like food and most importantly service employees are very polite i really like one employee name amar he is so polite i like that .

Service here consistent years running... Slow but Im not disappointed. What I really dont like is I discovered that DQ calls it frozen treats because they literally dont use dairy in ice cream, its all processed and fakescream. Look it up online, no idea they stopped using milk or when but its the end of buying ice cream there for me.

Very good service and kind staff

Very helpful to accommodate my order just the way I wanted it. Thank you DQ!

Amazing experience and great employees

Excellent and friendly staff

Good

Very polite staff

Awesome Ice-cream cake. Good to try

Very good taste and the restaurant is very clean,Amar and Arsh are very passionate

That s great

staff are nice, food looks delicious.

Thank you for the wonderful service and good fun!! Thank you

Nice service

Thanks Harp for your guidance. You did a great job with an ice cream. My kids love coming here.

Absolutely the most disgusting location Ive ever been to front to back. Slow service. Gave me a coupon hand written... which Im sure will hold up in another DQ

Staff coughed onto her hands and without washing them prepared my order. Gross. 6:30 pm on Sunday.

foods decent bathroom is pretty much one of the filthiest ones around/entire store is never cleaned super rude for no reason Food : 2/5

What ever you imagine this place is the worst DQ in the world.

The service was great and the workers were very nice.

amazing place to get treats 10/10 recommend!

Every staffs were so kind and restaurant was so cleaned. I was really enjoying in here!!

Great service and a great quiet atmosphere

Horrible service

Love it

Absolute best store of the year

Food

very great services who ever is on shift at 5:38 they are good

Always good. Quick and friendly service

Clean and bright location. Good ice cream and ice cream based treats. Two blocks from the sea wall. Parking: Plenty of spots in the parking lot, on Marine Drive and 18th Street.

Arneet and Navdeep had great customer service skills 10/10

Wheelchair accessibility: Good Food

great place love it best ice cream!

they are efficient and the food tastes amazing

The workers were so nice and produced a stellar product!

Very good Nav is very good! Food

good service

Great food

This place is so stee

Lovely location! Great ice cream after the beach nearby!

I waited more than 10 minutes for my food and it wasnt even hot. Did not meet the consistency of other DQs in all regards. Will not visit again.

Please dont go to this store, extremely bad girls at the front. I order nuggets; it took 20-25 to make my order and the people before me were getting their orders while I was standing in corner for long. Its not over yet, as I get those and took my first bite, I felt them so rancid that I left the entire food right away. May be the oil might be so used that they might havent changed it which resulted in odor from my food. As I went to front again to complain and ask for change, she completely ignored it and said, we have only this type of food, if you dont like then dont buy. I got so mad then as I paid almost $15-20 and that chubby girl wasted my whole money. I threw the food and left right away. It was so bad experience to visit that store. If there would be option for 0 or negative rating, I would have certainly select that.

Not many burger places in west van... dont forget about one of the original and best!

The whole place smells like burnt oil

Amazing service

Incredible service very nice workers. Very welcoming and kind. Exceptional food. Love them.

Good job. Harp helped me to download dq app and I got a blizzard for a dollar. Thanks Food : 5/5

Harp was absolutely amazing! Thank you so much Harp for helping with that big cake you did such an excellent job at packing it and keeping it cold, I really appreciate it. You made my day!

Excellent customer service

Just stopped by for the flurry of the month, which was chocolate brownie mint. I didnt like it at all very sweet, and the mint flavor was terrible brownies where not bad my main problem was a small was over seven dollars I dont mind paying if it tastes great and looks like something you want to eat I will just go buy Ben and Jerrys next time iam craving ice cream.

The woman who served me my Blizzard was full on gaslighting me. Bad service. I ordered my regular favourite- caramel fudge cheesecake and received something with pecans and turtles. No cheesecake or fudge to be found. I cant have pecans. When I recognized them & double checked with my friend that I received the wrong thing, I talked to the employee. She told me I was wrong, not her. I ensure you, she was very wrong.

They dont offer the combos with the sundae that most others do. Fast food prices are already a rip off, so I wont be back.

Good service up on arrival. i ordered 2 triple burgers and one mushroom burger. the burger had way too much mayonnaise and the mushrooms slid off of burger, sitting on bottom underneath the burger due to too much mayonnaise. The bathroom was disgusting as there was piss all over the toilet seat and was caked on like it was never cleaned.

Very very dirty place .

i loved it the workers were so nice

Let s just say this location has a taste for hiring the ugliest people living on planet Earth like I mean, but I said the women working here full on have moustaches and they smell like death, and the other hand, your thieves, and they do not give proper products when they charge people for it.

Ordered the ice cream cake

The customer service of this store is just amazing. I felt overwhelmed by visiting there. The staff was friendly and treated nicely. I got served without waiting too long. Overall, my food was fresh and served nicely. All in all, front staff is very polite and humble as well. I would advice to visit here once.

Excellent customer service, good quality of food

I went there today and the girl in the red cap was was really nice and provided excellent customer service. Will definitely visit again, thank you!

had poutine and a strawberry milkshake. minor food poisoning followed.

Good service

Terrible service. Stood in a line up for 20 minutes to pick up an ordered birthday cake. At one point the cashier allowed someone from the back of the line pay for her order. To top it off the name was missing from the cake. Will never go to this Dairy Queen again.

The best

Very good customer service and very good products. Thanks

Fast shi is gas

Excellent service

My friend and I came to the store for blizzards and were greeted by Navdeep with a friendly smile. We enjoyed our delicious treats and will definitely be back again before too long.

Kids love going here, always ordered kids meal, good deal and delicious, staff are nice and friendly, especially Navdeep

Good service

The workers are very rude and the two indian guy workers were staring at me and my family the whole time we were there. They hacked into my bank account afterwards because I went up to them complaining about why they were staring at us and they hacked into my account and spent over 400 dollars. It is ridiculous, just because I was complaining about why they were staring at my family, just because they made us feel uncomfortable.

Awesome Staff and great service

Very friendly staff. Very approachable and professional

Came here on dairy queen day to get a free ice cream with my family but we had to download their app, make an account and when i finally finished the deal wasn t there, as well as the ice creams being small and expensive. Really wasted our time

ever since the nice owner changed prices went up and quality went down. so little fries! so small chicken

Best DQ around, customer parking right outside and open later than most neighborhood options. Ajay makes the best blizzards and when it comes to cones he s got the DQ swirl perfected! Parking: Customer only

They were really lovely to my daughter and patient when she couldn t decide what flavor to order. Thank you!!

16$ for this. Where are all the fries? Its like a McDonalds small. Ridiculous

Great good great speed great price

Its nice and clean place, and fast and friendly service.

Not a good as it used to be

Friendly staff, fast customer service

Burgers and soft cones are excellent !! Staff is super friendly!!

Clean and fast service !

The burgers here are delicious. The young lady working was very accommodating to make my grandaughters burger exactly as she wanted it.

Good icecream, lovely staff!

came in to see the staff stuggling to fix a custom cake delivery with another customer, the customer who order after me recieved their order before me and after waiting 20 minute I had to leave without any food as I had to go back to work. The person who did the refund didnt apologize and just ushered me to the side as they were getting busy due to being slow there plenty of better options besides this dairy queen

Really good service!

Yum yum eh bud

Good food better view ehhh ;)

Good service

Excellent service very friendly staff!!

Best DQ experience ever. Super friendly service.

Disappointing, I ordered a burger when I got it and opened the box I noticed how overly hot it the bun was. You couldn t hold it, I checked the bottom and it was noticeably soggy and microwaved. I went and asked the staff and they said yes we microwaved it explaining their toaster was broken. They should ve mentioned this prior to selling the burger, she then offered to remake it on the grill and I said sure, I didn t expect her to grill the same microwaved burger. When I opened the box this time the bun was covered In grease and the box had lots of grease pooled in there too. I m not mad but I am disappointed, it was a simple order and for a $7 burger a little more effort could have been given. I won t come back to this location

Arrived ten min prior to closing, ordered two cones asked if my wife could use the washroom, the cashier stated it was closed for renovations... I asked if all the washrooms were closed again. He rudely said they were closed for renovations... So we sat and had our cones while we waited for our uber, my wife figured the handicap surely wasnt going to be closed and went to use the washroom. At that point the same fellow came up to me in a rude manner and stated that they were closed and why did my wife go to the washroom. At this point I checked the time and it was 7 minutes to closing and reminded him that they were still supposed to be open. Then I asked for a manager, and then I asked if all the washrooms were closed, to which the reply was yes its fine to use. So then I asked her why did the cashier say they were closed for renovations? Then he said that they had cleaned the washrooms already and didnt want to clean up again... Very rude treatment, will not go back ever again, especially when two cones come to 10.00.

They was awesome

Very good experience

Arsh provided excellent service.

Friendly staff. Kids love it! They are working quite well especially Arsh and Prabhdeep. Food

staff were friendly and food was good quality and made in a timely manner, would definitely recommend!

Nav and Arsh were friendly and provided excellent service.

Very good service!

Nav is a great employee, with great customer service skills. And the food is always fresh Food

Nav is friendly and nice

Nav is nice and friendly.

The lady supervisor and the gentleman working at the front desk on Sunday 3:20 PM were extremely kind and had excellent customer service! Most definitely would be going back because of them!

Its Dairy Queen - youre going to get what you expect. Great ice cream, good food, a bunch of menu options, you just have to make the right flavor choice yourself. Theres nothing bad about this Dairy Queen, but nothing really exceptional either. I will go back when I want tasty DQ treats, no doubt about that.

Great food, quickly prepared and nice staff. The restaurant is slightly dirty which is why I gave 3 stars for atmosphere. The blizzards are very tasty and the cones are also very tasty. Would recommend for a snack. Parking: Tons of parking places around the restaurant

We went there yesterday,the washroom was dirtiest so dirty like nobody cleaned it for weeks!!!!!disgusting. The customer service was even worse, but the food is good Food

Worse customer service ever I had, the staffs was sweared at me on his hindi language, he thought I dont know. Because I requested to change a sauce. He even started to fight with me. The owner should know that his staff is pushing a way customer.

very poor communication skills, my food took a very long time to come. the employees were talking instead of making my food. they were also using their phones instead of making the food i ordered

Horrible It was a special occasion. We order two bacon cheeseburgers to dine in. When the meals were delivered to the table we received two 1/2 pound cheeseburgers swimming in grease, one marked No Tomato . We returned to the counter to point out the error and we were told, That s what you ordered. No apology, no refund, no attempt to correct the error. Their attitude was it was OUR fault. Frustrated and hungry we tried eating the sloppy mess but ended up throwing the burgers in the dumpster. They were dreadful..!! On the way out we ordered a baby sized ice cream cone treat for our dog. The same woman at the counter said, Our machine isn t working, we have no ice cream..!! A Dairy Queen with no ice cream REALLY..?!?!?!?! During a time when most operators would appreciate your patronage, these people did all they could to drive us away. It worked. We will not return.

Great food and service. Always order from this branch and the quality has been consistently good. Have tried other branches none were as good as this one.

They have my favourite strawberry milkshake thats got fruit bits in it! Lots in the menu too! The noise level is bearable. Theres ample parking and so far service is good.

If I could give this place 0 stars I would. Me and my girlfriend went there one evening to get blizzards. It wasn t until we got home that my girlfriend found an entire fake acrylic nail in her blizzard. Mind you, she found this out AFTER it had been in her mouth already. The fact that any employee could let this happen, disgusts me. The entire establishment is in disarray and is clearly poorly managed.

Great place love the service and the ice cream Definitely recommend this place.

I think it was amazing

The guy serving the ice cream barely dipped it and it s melting right away in 1°C weather.. pretty disappointing experience

zach

I ordered a cake for my son s birthday and could tell it wasn t made fresh. It tasted freeze burnt and was icy. As I was throwing away the leftovers, I saw a note on the bottom with a date it was made a whole month before I ordered it. Gross.

I know what you did. I will not forget. So much disrespect. Unforgivable.

Love the service love the place and love the food everything is 100

I went and ordered a non-dairy dilly bar. They took my payment, went into the back and told me they didnt have a non-dairy dilly bar. I asked for a refund since I wasnt able to get anything. They asked if I wanted anything else and I said I didnt have time. They said they also had a non-dairy fudge bar, so I said sure. They mistakenly tried to charge me full price for the non-dairy fudge bar until I corrected them that Id already paid for 90% of it. They were very confused, then the person who went back to get me my non-dairy fudge bar came back and handed me two bars and said youre good to go so I took them and left to get to where I was headed. After getting in the car and leaving, I opened up the plastic wrap of the bars theyd given me and realized it was instead a vanilla orange bar WITH DAIRY. I didnt have time to go back and get my refund or complaine. Dairy Queen straight up scammed me. Im vegan so I cant even eat the bar. You better believe Im going to be bad mouthing Dairy Queen to anyone who will listen for the rest of my life.

I love this place I love the service I love the food it is so clean and nice I love this place definitely recommend it!!

I liked all the food here and they were extremely enjoyable

Love this place love the food love the service definitely recommend It

Really caring and sweet kids working there but very short staffed and overworked. Two people isnt enough for when there is a lot of customers. Either owner has issues finding staff or is trying to save money by torturing these poor teens. A+ to workers and food. C+ to owner as its been short staffed for a long time now.

Came 15 minutes before close and they already closed the kitchen and wouldn t even make a blizzard

The moron local guide below clearly doesn t understand how restaurants work grow up child and stop acting like other peoples time doesn t matter and that your special. #typicalyelpreviewer. This dq is actually really solid 100% recommended probably best in vancouver

Awesome ice cream

I ordered gravy and it looked suspiciously creamy but I didn t think anything of it until my 5 year old said yucky and spat it out. Then I tried it and the gravy was raw, I could taste the flour/corn starch in it. I told the staff and they said it was cooked in the morning. I asked them to try it but they refused to because they don t eat gravy . I threw it away and asked to speak with a manager but one wasn t in. I made a complaint to the Vancouver health food safety department while my kids are plain fries. On my way out, I told them I had made a formal complaint about the gravy and they need to look into it and left.

Went there with my family, its not some ambient, but washroom was clean, staff was trying hard to please customers. That is the reason I gave them 5 stars.

Service okay; no masks on staff, no plexiglass.

I went over to buy a dessert for myself and was greeted by a very nice guy who really made my day after giving me my ice cream cone which by the way was great. The costumer service here is a 10/10

Girls at the front have no idea what they are talking about management needs to fix this issue asap

Third time ordering via doordash, third time wrong order or missing items

This place is run by untrained and unprofessional staff. Poorly managed.

Bought 2 blizzards from here and the costumer service was amazing!!! Thanks for the great experience

It was so awesome, the costumer service was great! We had a server named Kosta who was so kind, and was patient with me when I couldnt decide what to order.

Excellent ice cream

I thought i was gonna have a bad day seeing there was only one employee but it turned out to be great coz this guy with curly hair( didnt get his name) was great at his job and he was basically multitasking dealing with the register in and out of the kitchen. 5 stars for my guy 3.8 for dairy queen get more employees or give the man a raise ^^

One of the best burger places This particular restaurant is nice but needs a little bit more care to be cleaner Recommended dishes

Only 3 stars as the pumpkin pie blizzard was not up to standard. The ice cream was white for the lower quarter of the cup which shows that it was not properly mixed; cup was not served upside down as for any blizzard; there was no whipped cream as per displayed image! The service from staff at this location needs some training on customer service!

The most horrible fried chicken strips , the fried fillets tasted bitter, I will never come again.

Needs to have more staff working. My food is always fine but it always takes far too long. 2 people is not enough.

Love their desserts

This was my first time going to this location. The staff was very friendly. The girl who helped me was very polite. Would definitely come back. The food was warm and fresh.

We ordered a gluten-free ice cream cake for my Moms birthday and it was not only tasty, but they did a beautiful job with the decorating. Thank you!!

Our family had a great experience tonight. The three people working were very friendly and kind. All of our drinks were ready very quickly and tasted great. Thanks so much.

The burgers are trash. Nice employees.

Very clean, very friendly, very fast, very tasty!!!

Great ice cream. Fantastic service. Kunal Aman was very friendly and he made me the best Blizzard Ive ever had. Will definitely return.

My experience this evening at the Dairy Queen Grill and Chill in West Vancouver was great. The service was fast and friendly! Kunal Aman was an expert at making blizzards and more than exceeded my ice cream needs.

Ordered a Chicago Blackhawks ice cream cake for my son who is a huge fan. They advertised a Chicago Blackhawks logo on a white cake with red border. At pickup, on his birthday they showed me the cake and the logo was pink! Not even close to what they advertised. The manager wouldnt even speak to me directly, instead he made one of his poor employees do all the relay. The cake was nothing like it was supposed to be and looked like it had melted then refroze. Terrible service, and even worse quality. I did, however, end up buying the cake because my sons party was about to start but I wish I had had more time because I would have just purchased a cake elsewhere. Never again Dairy Queen West Vancouver!

Very humble and good staff. Good food.

Love the Blizzard cake!!!

Nice staff, fresh food, best ice cream.

Terrible service, condescending staff. Real let down.

Great guys working the late shift. Girlfriend really wanted ice cream and they made it happen despite already just closing. Great attitude, and same dq quality. Cheers

It took them more than 20 mins to complete our order and the the place wasnt crowded at all. Didnt include the dipping sauce we paid for. Everything there was chaotic and unorganized. I really hope they get their things more organized.

Great Service! Aman was awesome

The service was fast and the employees were very kind

This place let me order by phone without using skipp the dishes

Way too expensive compared to their competitors.

I bought 2 blizzards for my kids, very tasty. Shivam and Kunal helped me very nicely, very nice staff which made my day.

I bought ice cream that was too much and delicious

Great staff and service

Arneet she is very good person and kind and friendly

Great and efficient service

Friendly staff

It was great food best dairy queen ive been to!!

Bad customer service

One of the best crispy chicken burgers and ice cream cake. Highly recommend

We were ordering burgers kept persisting chicken strips. Change shift said 3 times wanted burger meals

They sell cakes here. I love DQ Cakes! I have always gotten very good service here! They also got logs here too. Its a very well ran location.

Im not going to go again.

Incompetent employees. They charged me 10 bucks and less than a first of fries after 19 minutes. What a joke

Drive thru.