New York Fries Park Royal in West Vancouver

Cold food, impatient and rude service.

Food was given cold, didnt really make an effort to check the ingredients for the hot dog buns, inpatient and rude service. I wouldnt come back to this location.

Food was given cold, didnt really make an effort to check the ingredients for the hot dog buns, inpatient and rude service. I wouldnt come back to this location.

The worst hotdog ever

Very nice and good service.

Extremely rude and took advantage of a child food is disgusting and not cleanly touched fries with bare hands and cheese curds giving one star because I can t give no stars

The classic poutine was good but the service wasnt that great, one of the workers was sitting in a corner and staring up at me the whole time.

Great service and always friendly :)

Food was great, loved it

Very nice poutine.

Best food and excellent service by Mandeep Kaur

These guys offer great service and even greater food the poutines are super good

Lovely staff Great fries Food

Really good!

Very friendly people and great service

Uncooked fries, when I talked to the supervisor she accepted and asserted that it was last minute purchase and they did not go through the standard process of the cooking. She denied refund although the fries went to the garbage.

Amazing service and very helpful ! Food was amazing

Had one of the best fries at new york fries. Mandeep really helped me to make the best order in helping me choosing the best dips and add ons. Food

Unfortunately, the cashiers are Indian and they behave very badly with customers and they dont even give an explanation about their food, and if you order a simple hot dog, they give you bread and hot dog, and they dont even add a sauce. It was really the worst place Ive eaten in my life.

The New York Fries at park royal has the best staff, they are very quick and do a great job with the poutine, the staff are also super sweet and polite

Hey, I recently visited New York Fries and had an awesome experience! The two girls working there, Harman and Param, were super friendly and made my visit even better. They provided excellent customer service and made sure I had a great time. The fries were delicious too! I highly recommend checking out New York Fries and experiencing their amazing service for yourself. You wont be disappointed!

Unfortunately, very tasteless food. It really disappointed me.

Always great food and service!

Had to tell the cashier my order 4 times. They keep on blasting indian music too, its annoying.

This hot dog doesnt even cost $1. Just a cold bun, inedible sausage and some toppings that feel separate from a hot dog. The staff is not friendly. It feels like they are out of place. We will not go to this food court establishment again and do not recommend it to anyone.

Cant seem to get out of Park Royal without stopping here . Friendly service and delicious poutine with vegitarian gravy! Highly recommended. Vegetarian options: Vegitarian gravy, fries cooked in vegetable oil.

Grumpy service. I had the nacho cheese dog I ve had way better from 7-11. This was such a mistake.

I ordered a large poutine and the fries were made by low quality potatoes because of it they were burnt and almost black and a terrible taste and no crisp. The poutine in Costco is so much better.

I visited New York Fries and I really loved the service so much. Their fries are really crispy and fresh. Ramanpreet at the front desk was really amazing with good service and I really liked their positive attitude

The cashier lady was EXTREME unfriendly. We when we ask for some onion on top of the hotdog(it is a free topping) and she said there is no onion but there is a full bowl of onion right in front of her. My friend asked again and she seems really unhappy to give us that bit of onion. Food is fine but just the service is soo bad.

Good service by staff. Crispy fries with delicious bun.

Great customer servies, crispy fries and fresh

Am going first time in new york fries park royal today with my friends in the morning time and their is just one employee and she handle very well and take order very politely and friendly way the fries is really fresh, delicious, and crispy and I also recommend others to try their fries

They have Best fries

New York Fries offers exceptional service with a smile. The staff members are incredibly friendly, making you feel welcome and valued as a customer. Their warm and attentive approach adds to the overall dining experience, making it a must-visit for those seeking a friendly atmosphere alongside their tasty fries.

This is always our lunch stop before heading home from vacation. Always delicious. Always great service. Always worth the stop.I like their butter chicken poutine which is very delicious. Vegetarian options: Also have scrumptious veggie options Kid-friendliness: Know how to deal with kids

Today I visited this location for fresh cut fries and voila they have vegetarian options as well. So I tried Veggie Fries and they were awesome and hit the spot Very friendly staff... all smiling Quick service Go and try their Poutines

Thanks to Raman for the amazing and fast service, the food is great!

I recently visited New York Fries and had a great experience. The fries were delicious and the staff was super friendly. I had a great experience at New York Fries and would definitely visit again. Highly recommend!!!

Very good food

I have never went to New York Fries before but today I went on a friends recommendation and took their Butter Chicken Poutine and it looked so tempting and fresh. The Customer Service was On Point. Smiling faces. I asked for some veggies on my Poutine and got everything. The Cajun seasoning had made it more delicious. Overall, Great Experience. Will definitely going back to try other delicious Poutines. Good Job New York Fries

How difficult is it to serve customers in the order of purchase?

Every time we go there, we are always well served. A particular thanks to Amarijeet with her welcoming smile

food serving and the quality of food both are very good. moreover,all employees talks very politely and with a warm smile.

Very delicious

The ladies that work here are nice and the poutine is delicious. Can t go wrong as it s consistent.

Fried to the perfection.

The staff are great! Food is always the same quality - love being able to get myself a truly gluten free poutine! Dietary restrictions: Gluten free fries and gravy! :)

The girl is working at the front is so nice and tender behaved while taking and giving the orders. That girl is Raman. So Nice and smiley face. Good luck with her job at New York Fries!!!!

Vegetarian options: They have veggie poutine. Food

Good food!

i visited there almost a twice time and everytime i go there i find that staff is very cooperative and always welconed with a smile .not only this quality of fries and the way of surving is too good..impressive job

Great service! They got my order ready fast!

Excellent customer service, staff is very friendly and yummy food

They asked for a good review

The poutine is very good and workers are super nice. Really recommend

Great customer service. The food was ok but could be better. Thanks to all the staff especially Mandi.

Best service

The quality of food was great.

All employees were so sweet and enthusiastic towards work even the quality of fries and hot dog i eat was delicious

deliciou food and service

GOOD FRI

Friendly and good service

Friendly service. Food is delicious also.

The afternoon staff at PARK ROYAL were amazing.

Vegetarian options: veggie fries Food

Really good service and delicious product 100% recommended

It is a really good experience having food here, I really love having butter chicken poutine

Vegetarian options: Just add a veggie hotdog Food

It was an great experience, staff was very friendly and food service was fast

Always love the fries and the customer service. Ms. Raman was a good cashier and attendant. Vegetarian options: I prefer taking out snack fries with roasted garlic dip on the side, nacho fries has a good quantity.

Friendly staff and great atmosphere. The taste and quality are always great. I highly recommend this place .

Great Customer service

Good food and customer service. loved it

Simar, the girl who assisted me, is super nice and talks excellently. Her smile made my day. New York Fries is awesome!

Excellent customer service,best fries ever!!

Highly recommended!! Veggie Fries

Excellent fires service very good!! ........

fries are amazing !! Its like love at first bite.

Best veggie fries ever

Amazing service!! Especially for gluten free gals

food is good just customer service needs a bit of work

Good fast food

Food was delicious as always and Mandeep who helped us was friendly and quick!

So nice

Top

They were really nice! And gave us loads

Wonderful food

Service provided by Mandeep was good and explained about various options. Food was good and also an awesome experience .

Raman was very helpful and their service was great Vegetarian options: GreAt experience Food : 5/5 |

I love this place! Really fast and friendly people

Nice working girls good service

Good food, great service

good food and fast service! Vegetarian options: the veggie works is always good but the Classic Poutine is made with vegetarian gravy Food : 5/5 |

Awesome

Excellent customer service!

The attendant was very helpful, thank you Vegetarian options: Can introduce more options Food : 4/5 |

Mandeep served me with very professional. Good service, polite staff, reasonable prices Food

Great food. They let me change my order even after I paid. One of the best poutine Ive ever had. Was prepared really quickly! Vegetarian options: They have a few Veg options

Raman was super sweet and provided great service!

Honestly when I was a teen, new York fries was awesome! Now a days. Tiny portions, gross frozen fries stingy toppings and gross not hot hot dogs. Very disappointing.

The worst ever! The most terrible customer service ever. Waste of money and time.

The service was good but within ten minutes I felt sick from the nacho fries I had. In my opinion 2 stars is very generous for this New York fries location in terms of the food.

The cashier wasn t placing me the right order, I had to re order twice and still didn t get the right order, the cashiers attitude was also terrible, she was super inpatient. One of my worst experience ever.

Yesterday I ordered poutine and later found that you changed takeout box for small size poutine . I requested staff to give me old box so i could transfer myself and they made it a big deal and said we cannot do that as it is reserved for regular poutine .I said then i will take refund and she threw cash rudely towards me despite i paid by card . Never coming back

There is no chicken in the butter chicken. That s false advertisement

I have been to this place 2-3 times for veggie fries. There is one Indian girl she is super nice always greet me and ask for seasoning.

Worst restaurant ever..

Best poutine, tons of good memories sharing a poutine with the family.

Fries were ok but I didnt like the cheese sause .It was too hot .

Customer service was terrible. The 2 staff that were working till and the fryers were unhappy. The customer ahead of me was waiting on them to complete his order, but both ignored him when he asked for his drink and went to help out a skip the dishes? Or one of the food delivery service guys. After his 3rd try they got his drink but with a scowl. When it came to me the person on till wasnt friendly when i said no to addons. She got my hotdog and put it on tray. No asking if I wanted toppings. I had to ask for my side of gravy. I felt I.was an inconvenience to them. I was at the Park Royal location at 2:39pm. I love New york fries but will stay clear when these 2 are working.

New York Fries is the place to be for a delicious treat and meal. This location provides a great experience and staff are warm and friendly! The owner is awesome!

Fries are too good at this location but I love the hot dogs always fresh,delicious and awesome . I love to visit again and again at this location because staff is too friendly and humble towards customers.

My friend works in the park royal mall and she suggested me to try the fries from New York fries and literally that was the day till today it has become my everyday meal .the staff of Nyf is super friendly and has a very quick service as whenever i go there the time I m done with paying my order is ready Moreover, the fries are so fresh and yummy the poutine s are also really delicious. My favourite is the butter chicken poutine. Will suggest all my friends to try at Nyf at park royal.

I love to eat the fries and the hotdog from here...its always fresh and yummy. The employees are always ready to serve and thats what i like the most. They always suggest me everything according to my taste. Would love to come back and have the meal again.

My experience at this store was really nice as i have visited for the first time and the staff was really welcoming and ready to serve they suggested me the food according to my taste and the fries were really fresh and hot i liked it very much and surely come back again.

fresh and crispy fries.when I was last visit I really enjoyed becon dubble cheese poutine as well very good customer service.

Awesome Customer Service with great food quality. I highly recommend everyone to try Butter Chicken poutine here with Cajun Seasoning.

It was a great experience coming here Their customer service was 5 star and the food they served was fresh and tasty The employees were friendly and polite .i would recommend everyone to come here .

Superb location with great customer service! I would like to visit this location again. I tried regular poutine and it was delicious. Staff was helpful and provided fast service.

Best Fries in the town. Always the best experience !!

Service was good but stingy on fries and gravy didn t fill it up

Friendly and professional staff , thank you

Ordered butter chicken poutine for dine in ...the food was so delicious ...it was worth the money . Moreover, the customer service added the cherry on the cake ...the girl who handed me my poutine was so polite and nice ..i think her name was manreet (thats what her co worker called )

Awesome customer service and best fries I have ever had , I definitely recommend everyone to try it.

I visited park royal last week been to many Nyf stores but the customer service and taste I admire I found here the way they treat people is awesome and all workers try to make you feel better by asking the choice we need in a better way I recommend everyone to try them once

I stopped to try the poutine and the staff was so Friendly and everything came out super fast. The fries were fresh and crispy and gravy was nice and warm. Definitely hit the spot and will be back for more!!

Son likes their fries, always consistent and good portions.

Always great tasting and consistant

No more pulled pork poutine. They may as well stop existing in my eyes as this was their halo product. Otherwise its just a mediocre poutine place. 5 stats to 1, and Im equally sorry about the change of rating.

Worst fast food idea ever

Disgusting hot dog, with awful cheese dip and a soggy bone. It was literally a dog food!

I always feel uncomfortable ordering from the cashier: veerpal. She always feels so unpleasant when I order. I showed her my app that said I had a free item so I asked for a regular veggie fries. I was given regular fries. I told the server that I ordered veggie fries. She talked to the cashier and they looked annoyed like it was my fault and that I had to pay extra for the toppings. Please have someone friendly at the cashier.

Great customer service and friendly staff. The fries were fresh, crispy and delicious as well. I highly recommend everyone to visit this place and try their fries and Poutines as well.

Good service and yummy food

The staff for got my order and I was standing there for a long time until I reminded them. Very impolite and handed me the food without putting it on the tray and just left the forks on the counter.... I had to find a tray myself.

Friendly, Attentive and all around good team work shown here. 10/10

Im changing my review slightly taking into consideration that it was busy and they were dealing with a couple rude customers. Also communication with customer service has been good. Coaching staff on how to deal with busy, stressful situations would go a long way in creating a better customer experience. Fries were ok. Your staff, however, were incredibly rude. Considering that I paid almost $7 for a small poutine (what a rip off) you would think one could at least get a smile. Teaching your staff some basic customer service skills would go a long way and maybe bring some return customers. At this point I doubt Ill be back

If there is the option of one star i give that because the service was so bad. Employee do not know how to do customer service i think the lady take my order is manager or supervisor because she was wearing different shirt she is so rude do not know how to great customer never gonna visit there again

Ordered on Uber eats and had to wait over and hour for it crazy slow.

So yucky & garbage

If there was a 0 star option I would have picked that. The last two times I have gone to this New York Fries I have had horrendous service and food as well as an astounding amount of attitude from the workers. First time my fries were raw and they didnt want to remake them. They then gave us attitude and one of the girls proceeded to glare at us for over 5 minutes while the other burnt our new fries. Second time my gravy was as think and gelatinous as jello/pudding. We asked why it looked like that showing her as well and the (same girl that glared) at us just said its fine

This specific location: horrible/rude service, bad food, over all 0 stars. (Other locations 5 stars) please train your staff better.

Very good french fries here, and they also installed a nice plexiglass in front of where customers are ordering.....

At this location, the food is fresh and taste great, but they are so cheap! I paid $3 so I could get extra extra cheese curds and they gave me one and a half scoops. When I confronted them about it not being extra they just said it is extra . Think I ve gotten extra extra cheese curds enough times now to know that your little scoops with 4 curds in them is not extra at all!!!! Cheap waste of money - please train your staff to not rip people off.

Everyone working is friendly and product quality is the best!

It is not my favorite place. The quality of hot dog and fries is decent. As a fast food restaurant I give them 3 stars. They can work on quality for sure.

I have eaten here a few times was good. Since my last 2 visits I have found hair in my food. And my daughter also found a hair. They need to wear hair nets under the hats

Not very good stuff

Great food!