Subway in West Vancouver

One of the staff members had a very basic grasp on the english language and was very rude when i tried to correct her on the meat she was putting in my food.

Perfect service. Staff is very friendly and provide fresh ingredients. Vegetarian options: Try Tandoori Moza. Its delicious Food : 5/5 |

Super rude servers who barely gave any portions and almost no sauce. Attitude is just plain rude. Disappointed at how they train their workers.

That was the pest place

Good stuff

Today is 10th April 2024. I went inside around 9pm and ordered a sub. There were two girls in the store. And both of them were so rude. If you think rude is not enough, she even refused to open washroom. I was having a female with me. I was so surprised when they said, Sorry it s closed! I mean if it was a male then it is okay, but for female? I mean come on you yourself are a woman and refusing washroom for another woman, and that too is your customer. Shame on you.

Today is 10th April 2024. We went in around 9pm. First of all, both of the women were so rude. Secondly, they refused to open the washroom for me. Is that Subway s policy? Shame!!!

Good Service , Friendly staff. Clean space. Around $10 for one time meal

Very rude attitude!

If you want to over pay and get minimal portions with a lacklustre attitude and staff who won t even converse with you as they lazily put two leaves of spinach (likely the owner of the franchise trying to nickel and dime), then this is the subway for you. Never coming back

I like it

Food was perfect. But that girl that s was serving us was very rude. He name was Simrat. It seems like she just didn t want to be there. Smiling doesn t cost anything. Bad experience with her.

I work in the area and Have used this subway a few times. I have given them the benefit of the doubt that they are under staffed or having a bad day but either the staff really hate their job or their attitude is a reflection of bad management. I will not go back to this subway again to be treated like an inconvenience.

I have been to this locations several times and find the personnel quite in-caring and certainly not service oriented. Coffee is always hours old. food quality is as other locations

Worse subway on the westcoast

Rude staff

$15 for a cheap processed meat footlong? And miserable faces by the staff to follow. Nice experience. Subway should be changed to SubPar.

So cheap on the ingredients, you would think they were paying for it out of their own pockets.....its pathetic how she was counting out olives and putting them back, not even covering the half of the sandwich. Go to any other location.

Its good like always

I had a terrible experience here. I think there s a middle aged woman who is the manager. The way she was speaking to everyone showed high illiteracy. She had no customer service or manners. The employees seem miserable. I feel bad for them because they have to work with such a disgusting human being. I like subway a lot, but after this location I don t think I ever want to visit any subway

It really opens at 8:30am

The staff were so rude and unhelpful I was unable to give them an order. I left and did not purchase sandwiches from this location. I see many similar posts. Why is Subway not addressing the issues at Ambleside Subway in West Vancouver??

i was just there trying to use my new gift card i got for Christmas. After ordering a sandwich i swiped my GC only to find out the balance was 0$. the lady told me there was 0 balance on the card which seemed strange to me as the pin wasnt even scratched off yet... i paid with my credit card went home only to find out from my sister that you have to download the app to activate the card. WHY did no one at the subway store tell me this? i threw away the card by accident and because i was flustered. On top of this, i asked if i could use the bathroom which the one lady told me was closed? when i asked her if i at least could wash my hands because the sanitizer at the front was empty, she let me in. i see other reviews as the bathroom being closed and i dont think a business is allowed to operate without a working bathroom. some of these reviews are 6 months old, therefor seems strange the bathroom is still not working... horrible service.. expecting to hear back from the subway team.

Staff is not very accommodating or friendly. I have lived near here for years and never have been able to use the washroom... Recently I tried to use a gift card they said it was $0 so I threw it out - later on I found out from my friend who gifted it loaded $50 on to it not empty.... I called the location back and they didnt care to do anything for me. A big cooperation should honour the money spent. GO TO QUIZNOS

The girls who work here are so rude. They make u feel bad for ordering.

Bad costumer service, doesnt read app instructions when writing for a dairy allergy that was specified. Couldnt get through to manager through phone call even though subway said it was the only way I could contact because this is a franchise location. Skip this location whenever you can.

Staff is incredibly rude. Argued over menu prices, saying they charge more and the menu is not accurate. That is including tax. Show them that it is not including tax. Our menu hasn t been updated yet. Everything costs more. It s a digital menu. Only allowed a few items because it s so small. Didn t realize a sandwich shop that advertises to have it your way started to have their own rules for how customers order things.

I just went there today June 9, 2022. Honestly there was a lack of hygiene. All the food was mixed up with the others. And the staff was very rude. They seem like they rather be somewhere else. I understand sometime days are hard but that being said they didn t have to act like this. I don t know who HR is but you need to look into this and possibly get some new staff. It was just ridiculous and is not pleasing to see.

Consistently terrible service at this subway! The staff are rude and so unfriendly, they always have scowls on their faces. They are also very slow. The vegetables don t taste fresh, like they are not being stored properly, which wouldn t surprise me. Also, the worst layout out of any subway I ve ever been to. There is a huge drink/chip display right smack in the middle of the counter which makes it very awkward to try to pick out your veggies if there is more than 1 person in line. It just leads to longer lines and jams as people have to wait for others to finish their orders. Horrible system. Worst subway ever, FIRE THE OWNER AND GET BETTER STAFF!!

Absolute bad attitude towards customers, showing faces not listening carefully when taking orders

Good

Littlest lit things in the history of being lit

Staff really are not friendly which seems consistent with other reviews. Im not one to go out of my way to make a bad review but I felt like just being a customer in this subway was an inconvenience to the staff as they looked like they hated their lives at work and didnt pretend to welcome me. Staff not friendly, and food did not look very fresh. I would not come back here. I do feel bad for one of the staff at the checkout as she was nice and friendly which is probably difficult to do working with miserable people

The girls who work here are miserable donkeys. They are so unpleasant and rude that it really is not worth visiting this location. Remaining hungry and listening to your stomach grumble is better than visiting this establishment. The girls hate their job and take it out on paying customers (or maybe they are just angry in general). Nevertheless, this is the managers fault, since it is clear from other reviews that this manager has preferred to hire disrespectful staff for quite some time. Will never be visiting this place again.

Staff in west Vancouver on marine Dr are very anti social and to serious n barely speak English..

11.17.22 Tried this subway again and nope still a horrible place. 11am and the lettuce is rotten. The girl was so slow working and another guy just standing around while the line built up. Finally the guy decided to ring me up and asked me what I ordered but proceeded to ignore me and ask the busy slow girl several times instead. Still had to wait for my sandwich after paying. Girl handed me sandwich and I asked for a bag she said did u pay...Im like for the bag or food....the guy comes running over amd says we are too busy for this and nevermind and walked away. 09.22 Walked put because meat looked rotten, tuna looked like it had water in it and employee was trying to sweep right where we were standing to place our order instead of waiting.

Came here and ordered the breakfast sandwiches and the egg was cold in both and did not get the Any 2 breakfast sandwiches for $5 deal. My eggs were so cold that I could not eat it. If you order the breakfast sandwiches make sure to ask them to heat it up extra. So gross.

Yummy

Had a tuna sandwich. The bread was old and dry, definitely not todays bread. The guy did not put all the items I asked for. Not impressed, will probably never go to that location.

Nothing exceptional I d say, but yes I agree with with other reviewers that the staff isn t friendly

The staff are super rude and unwelcoming

Friendly staff and a good sandwich shop.

I ordered two sandwiches yesterday.the bread was terrible.

Very bad, we went there at 8:40 pm and they didn t take the order !!! They are scheduled to close at 9:00 pm so what is your service!!!! Very bad and also the aptitude of the servers. So disappointed

AVOID THIS LOCATION. Serious hygiene issue. I saw an employee taking care of trash can and prepping a sub without changing the gloves. Also she had her mask off when prepping food + constantly talking to another employee. Took FOREVER to get my sub as they were busy chatting and taking the trash out when they see customers waiting in line. I wasn t busy, so taking a long time wasn t a big issue but hygiene was serious

These workers are being very rude. I was getting a bag of chips and then a sandwich. But that employee yelled at me that washrooms are closed. First of all I was going for a bag of chips for Gods sake, not the washroom. As of right now they have lost another good customer and I hope that this restaurant gets closed down forever and never reopen again. They need to improve their manners and politeness altogether but that is not going to happen.

Slowest sub I have ever gotten, and on numerous occasions.

Subway is what Subway is. This location is consistently good. They have a multiple choice touch screen soda machine. I like those. Single bathroom is always clean.

Rude employees, very unhygienic. Doesnt change the gloves while making order. Attitude of employees needs to be changed and they doesnt even listen to their customers. Never go at this location.

Rude staff and poor service. They don t know how to talk to customers. I wish i could give them 0 stars. They deserve 0 rating. Owner should give them training for good customer service. I will not go there ever again.

Worst customer service!!!

Receipt was in the food.

Walked into the restaurant to order food but just as I entered, their main door had something sticky on it and made my hand dirty, I asked if I could wash my hand and they refused to let me use the washroom. They told me to go to the ESSO across the street to clean my hand. Ridiculous.

By far the worst subway Ive ever been to. Who am I kidding, the worst fast food place I have ever been to! The staff is the most unwelcoming Ive ever encountered. They basically treat you like youre subhuman (no pun intended). No hello and barely interested in what you want to order. The people behind the counter make you feel like you should fall to your knees and say hundreds of times thank you that youre making me a sandwich! before even to think to order anything. But you shouldnt dare to look at them, because they clearly think youre not worthy stepping into their shop. There are only two explanations for this: The people either hate their job or just dont like people. I dont care which one of the two it is. Unbelievable that corporate doesnt have any quality control over how customer service has gone down the toilet at this location. But then again, maybe thats why so many subways are closing.

This branch gives a very low quantity of the everything..we always have to pay extra to get some more salami or chicken on the sandwiches... even the salads are not even enough for one person ... very low quantity of vegetables and also not adding some of the vegetables

Clean your bathroom . Smile more . Be a human being ?

Typical Subway. Average.

Good and clean place to eat

There was an absolutely awful woman there today at about 3:30pm. She was yelling at the staff and demanding free things that were not included in her combo claiming that they were ripping her off. This went on for about ten minutes and the staff were incredibly poised and maintained their composure the entire time. I was very impressed with them.

I gave them 1 starts only cause they have a nice washroom lol. Staff all have attidudes. When they put toppings on they put small amount, like the owner gets mad at them if they put too much. Sometimes they dont have all the toppings for a sandwich. This subway needs better staff, I go there a lot and I dont think Ive met a staff member without an attitude.

Poor Staff, Gave me two pickle slices and was too lazy to get some for from the fridge. Owners needs to get new staff members or train them.

Out of gluten free bread and avocado.

Always fresh and great service

Loved that beyond meat meatball sub yum

They dont even have onions. I have been here for three times. Each time there is no onions.

Store hours in subway says that the store closes at 9:00PM, came into subway at 8:50PM to get a sub. Staff said sorry we re closed. We cant make a sandwich in 5 minutes. The cashier and her co worker continue their conversation while one of them is on their phones. Store s open sign is still on as it is not yet 9:00PM

Serving stale breads with attitude. Subway - eat fresh lol

Store hrs close at 9pm dine in close 1hr before! Come on!!

Pretty good sushi for west Vancouver

The staff are super unfriendly! Update: Still rude and unfriendly.

Like every other subway

Hard not to be a good subway

Sandwich that you build your self

Now who doesnt like bogies. They are great.

Nice sandwiches

Terrible service, lettuce is brown

Decent food ok staff

Excellent for those in a hurry who have little time

Gluten free=freedom for people like me

Friendly staff

Good service

Staff really suck, weak with the toppings. You ask for lots and they give you sparce amounts. Then huff and puff when you ask for more. Do you know what lots means? I am usually full after a foot long but not from here. Never going back

Less than average friendliness from staff. Poor portions on condiments in a sandwich. I certainly will not go back there.

Wonderful, patient staff especially dealing with kids. Special thanks to Janney.

Very Nice Manager!

The caulfeild location got a great review from me last time - sorry guys - service needs stepping up. Things that happened during my lunch experience today (was quite bust at 1:30pm though people dont really leave Subway lines; slow down and do a good job): -The man toasts the sub without asking (I rarely like it toasted) -When paying I consider buying a cookie or two. I ask the young lady is the sub $6? (genoa daily deal). She responds you d like two cookies? or something very similar. I ask again, holding a limited amount of change, if my sub is $6. -I also kept hearing the other lady say pizza sub and salami , the register read $7.75 or near; there was evident lack of clarity on the sub type. The young lady said something again about cost or number of cookies. I had to ask a third time if my sub is $6. The other lady said the deal is over and it s about $7.75. So I afforded one cookie and chose a rainbow cookie. -I open it later to discover it appears it s a chocolate chip cookie. Possibly there is orange dye from an m&m on the bottom. Either she picked the wrong one or Subway s rainbow cookies can completely lack colour/m&m s. -There was tons of sauce on the sub and I asked for a little bit little bit of two sauces. The review was only posted upon opening the cookie. Too many mistakes happened to not share my experience. Best of luck improving service quality soon. I ll be back as a loyal Subway customer and will try not to be too critical. I know they re often young people making minimum wage.

Terrible costumer service here .

I have visited several subways, but this one is outstandingly terrible, the Pilipino cashier was so unwelcoming, cold that you dont feel like going there anymore. when I asked for something he is murmuring in tagalog as if he wants to curse for people buying from there. and he was commenting to other lady in tagalog.few times I went in the morning 7.30 and found locked out where as onsite it shows 7 am working. I had to return all the way back. the management needs to keep nice and friendly staffs.

Ask for Hao, he s the best artist!

I dont want to give any star. The staff wast nice at all. I feel like she is angry at me. They didnt ask about sources and just packed. There is only one kind staff so I give one star for his kindness. Anyway I wouldnt go there anymore.

Friendly staff and itll get the job done like youd expect it to do. A good sandwich shop with a bit of seating if you want to eat in. Otherwise, grab your sandwich and head down to the beach and enjoy the view. Well worth the 4 min walk.

I can always count on Subway to hit the spot. I also love their (new?) falafel option!

Subway is good to eat there

Nice cleaned place. Staff was friendly and made me a couple of tasty foot long subs. Fair amount of free parking in the neighborhood too

Its a subway. Super friendly

Good stuff

Nice clean location with friendly staff

Come here all the time after school for a quick foot long snack for lunch the workers are very friendly and always try their hardest for making me the best sandwich definitely will continue coming here.

Nice tiny subway. No complaints.

You know subway, thats not new. Whats new is the hardworking and friendly staff. I notice that not only do they try to make sure you get exactly what you want, there is also a focus on cleanliness and organization. The type of place where I want to eat my subway.

Good