McDonald's in Westmount

Apparently they dont know how to read an order, twice in a row, they delivered me the wrong order.

Good food,

Missing items from order. Staff is poorly trained, and will lie to your face.

Beware that they don t have a fountain and don t offer a refill on your drinks. I m never gonna come to this location again. Service

I really like this branch of Macdonalds, its clean, organized and bright. The employees are nice. They currently have their Macdonald collection glasses on offer. I saw a lady who wants to get into her wheelchair, she was having difficulty, I hope they will find an immediate solution. Kid-friendliness: Yes Wheelchair accessibility: Not really easy

It seems normal, but in Ukraine it s better

Really good and fast quality service. And they are consistent at it!

Food packing is wired, burger looked like garbage in the box.

Nice to see a spot who hires canadian students as opposed to international students...

How can you give me such burnt bread? When I tried to eat it, it was hard, so I opened it and found two pieces like this.

The food was mostly alright, not that good l, the people working there were nice, no errors in the order. The cleaning was terrible, the floor was sticky, it smelled like pee.

Custom service, cleanliness had improved overall since last year. Quiet atmosphere. Food

Its nice not to see the self service kiosk. Staff were prompt to take orders and get them out in a decent times. Place was surprisingly clean for such a busy location. Food

Ordered through Skip. The filetofish was rock hard and dry - completely inedible, the McDoubles were dry as sawdust and the fries were old and stone cold. Called the location to ask if they have any food standards and how long the cooked food sits in the bin.. the manager got mad at me, quoted that they follow McDs standards and hung up on me. I tried to call back and nobody would answer. Absolute garbage food and service. Never again.

The habanero McChicken with grilled chicken breast was surprisingly really good compared to the last time I had McDs. It would have been even better with a slice of tomato. It was a really nice location too

Not much negative comment, lot of plug very friendly for laptop or smart phone user, only unsatisfying issue was no wall screen at counter let customer can monitoring their order. Wheelchair accessibility: I didn t see there s any friendly option for wheelchair people, my last visit there s lot of object put at entrance blocked the door.

Clean, smallish,in a nice area Parking: Busy street ,no parking Wheelchair accessibility: Yes a ramp and large entrance

Im not sure why, but i ordered and paid for a double big mac and i got a double 4\1.

mean worker

This McDonalds is a disgrace. They didnt have apple or pineapple slices. I am hugely disappointed and frankly let down by the exclusion of apple and pineapple enjoyers. I used to really like this McDonalds, but they have let me down. As the saying goes an apple a day keeps the doctor away this MacDonalds must provide at a bare minimum apple slices. Sincerely, MacDonalds customer.

They often forget to add the sauce for the chicken nuggets.....

I ordered through the app and I didnt receive my order, I called the restaurant and they cut me off while they were talking

Schedule not up to date and not respected

Happy to see they have a new machine to make latte cozy place + vanilla latté + whip cream= best trio Great environment Food : 5/5

Fast and good services

Clean toilets

Good fast food and service. Please keep the price low. Some people on fix income do not get raise every year.

You could only pay by debit,they had no cash.the fries were cold

Not 24 hours

Nice staff, but it sucks when you have to wait 15 min for food because of doordash or Uber orders .

I bought over $30 of food and wanted a refill, but was refused. This is next level cheap and greed. First and last time at this location!

That branch of McDonalds is absolutely the best branch l ever seen it is excellent for atmosphere , service, food almost every thing and very clean he is on Sherbrooke and clairmont

No syrup in the 7up. Pay for mayonnaise, uncourteous service. Lots of roaming, cold fries and in small quantities. In short! No thanks! To avoid.

Facilities are so old! They don t even have a digital kiosk to order without having to talk to someone

It s alright

I was asked to pay for the ketchup and mayonnaise here. Since when did they start charging for them!?! Then will they also charge for straws and napkins? The fries and nuggets are always cold here.

Excellent place to eat hamburger

I came around 7;40 pm on a Wednesday night. Staff was loud used bad language and was talking about inappropriate topics for whole restaurant to hear plus loud music . Not impressed.

Bathroom dirty and no way to dry hands in the mens room

Very slow service!!!!!!

Its McDonald s, you know it, you enjoy it, thats why youre here. Quick service, friendly staff (limits on mayo). Wheelchair accessibility: It is wheelchair accessible.

Food is usually a miss, especially the fries. Service is slower than other McDonalds.

Horrible. By default I ordered there, a few world famous fries full of salt, a chicken sandwich so dry the chicken, with almost nothing as accompaniment, and as for the superb double hamburger it was pitiful. Light years away from advertisements. Everything was missing, it was all slumped and rickiki. and expensive for what it is.

Service is garbage.

I have ordered from this McDonalds three times, and each time my order was wrong. If you use mcdelivery, they only refund the food, so it doesnt cover the cost of ordering again

Great location! The staff is extremely fast and pleasant. The managers are very professional and welcoming, especially Diane. She always greats you with a smile and has refreshingly positive attitude.

Bit of a story so please bear with me. Was the second McDonalds I had gone to looking for ice-cream. The interior was locked with a sign that said mobile orders only. Tried to order on the mobile but it said ice cream unavailable. Settled for a smoothie. While waiting for the smoothie I noticed an employee eating ice-cream so when they brought the drink I asked about it. Their machine was preparing to go into maintenance mode but they could still make it. They offered to mark it as available on the app and did so. However even after nearly 10mins the app still wouldnt let me order it. I only had cash and they could only accept card or app. In the end they let me order something of equal price to the ice-cream on the app and swap it for the ice-cream. The most accommodating McDonalds I have ever been to and I will be returning.

My meal was served quickly and I happy with the taste. The ambiance of the restaurant is a little dark, but the employees were kind!

al little worn out

Worst experience ever, the women that works there didnt want to do our order at 3:00 am, she said she threw everything away but that WASNT true, she just didnt want to work and found an excuse for it

A classic MC Donald without an electronic terminal to order. Obligation to go through the counter or the mobile application. The lighting is dark. The service is fast.

THE FOOD WAS DISGUSTING the fries were soggy and some cold the nuggets were cold i aas very disappointed mot planning on ordering again

BACK IN THE GAME Been coming here every now and then for a few months now, and it used to be pretty dirty, with loiterers sitting upstairs and the staff unengaged to say the least. I don t know if new management took over but I ve noticed a lot of positive changes. Very helpful friendly staff, fast service, trays were back, napkins were provided, no low supply on condiments and straws at the condiment station. They turned it around for the better, hopefully it lasts. Not sure the name of the young Asian man working cash today, but he was wonderful! As I m writing this (Saturday June 10, 2023 1:30pm) he is currently working. Want to give him a kudos for his hard work and being the face of a newly revitalized restaurant.

Delivery yesterday two hamburgers were missing already paid frankly its always the same thing

Kid-friendliness: Its dark inside

Not good, its not what it was anymore...

Not clean for Westmount

got my poutine in less then 1 minute tasty and great portion Food

Quiet. Quick service. Kind of dated, needs a refurbishing.

They messed up my order because the worker was on her phone. And also the frappe tasted like they used expired milk and I had stomach ache after drinking it. Very hard to find parking. I would not go ever again

I asked for a poutine and it was ready in 10 seconds hot and crispy and there are no screens to tap, only actual people. I like this McDonald s

The food 10/10, the service 10/10. The black lady who took my order was so lovely. Hope she gets an employee of the month award. The manager was also nice with his staff. A very welcoming ambiance. I went on Aug 15th, 2023 at morning.

It is a filthy place. They need to have someone maintaining the cleanliness of the dining area and soda area at all times

Ok

Teresa was very impatient. As soon as we walked in front of her, she kept asking me in a impatient tone. Is that it? During the three minutes of my ordering, she kept saying theres a freaking long line at least five times, complaining that I had to hurry up, but she couldnt understand my order. At the same time, she did not know anything about their own offer, told me to let me see for myself. After only three minutes, she was impatient, so what was her attitude toward customer service after that?

Somewhat lackluster experience. Cleanliness is not up to standards. Staff was overwhelmed. Food was rapidly stuffed in the bag and minimal attention to detail.

Service was efficient, got quickly what I needed.

Love the fast food breakfast and service is great

This McDonald s allows patrons and delivery drivers to block the residential driveway next to its location.

This must be one of the worst McDonalds in montreal. I feel the blame is on the owner, the menu is not complete and you have to pay for extra packets of mayo and ketchup?!? Since when is that something that is done in McDonalds? Ive never seen this before!!! Also the service is kind of slow Wheelchair accessibility: There is a ramp and there are electric assisted doors.

Clean but slow service Wheelchair accessibility: Easy ramp on parking lot level Recommended dishes Cheeseburger and Fries

Their double cheeseburgers are actually not greasy and more delicious to eat This branch is better than the one closer to my home and it seems they prep their meals better and there is much less grease in them as well! Recommended dishes Cheeseburger and Fries

Says it s open when it s not.

Worst branch on earth. They have never gotten an order correct. Either missing items or wrong items. Or half full flurries and fries. The staff seems to be super lazy and seriously could care less, zero pride in their work. Today was the last day we will ever order from them.

Be careful if you have coffee. More often than not it is cold. The food is okay though.

Fast food. Good service. Always hits the spot

Facilities are dated, needs a refresh

This was the rudest service is got. I wanted certain things but forgot to ask as the cashier was rushing me. Even though at the time there was no one behind me. She saw I opened my McDonalds app and I forgot to scan it as it would have been my first time. And as my partner and I were sitting eating we saw many customers come in to get take out and the employees were all in the back talking and laughing. My partner went to the cash a couple of times to get things like a straw, sugar, napkins, ketchup, etc and each time it took about 5 mins with NO ONE in line!!!!! Also they only have 1 outlet which would even hold our plug in. The outlet was too loose for our charge plug.

Lovely staff, Myriam was helpful and I`m looking forward to go back

Nice neighbourhood McDonalds ! A very nice lady by the name of Jade helped me with my order and she is a 10 on 10 when it comes to customer service. I hope her manager sees this!

Very bad

Rude behavior from staff at this location. Wont recommend

Cold food , long wait time even with no customer line up.

It was very dark in there even in the middle of the day (Went at 2PM). Smelled funky too. Other than that, it was clean and the staff was super fast & friendly.

The food now is hot when I get it

Only McDonalds on the area that was still open after 9:00PM on a Friday night! Thank you!!

Always good. Now it has French everywhere

The staff work hard here to prepare and serve the food. Covid constraints have been lifted (temporarily) and there is usually a scattering of people in the queue and dining area.

Good and Fast Service

good fast

I wouldn t suggest this branch. I would advise the Atwater one; they are more professional. They do mistakes regularly; they forget items as bacon, sauces And they have a bad service, the manager was rude. I asked one of the crew for 1 coke refill, which is standard in other branches, she accepted, once she went to the machine, the manager forbid her; when I asked the manager the reason she didn t reply and left.

Great Mcdonald!

An MDCO from Westmount.

Hiya, McDonalds great service and awesome Hot Burgers, Fries. Great Coffee. Very Clean Environment Inside.

There was a really nice server who went above and beyond to make my toddler feel welcomed. The food was good. I gave 3 stats because the workers in the back talked over the open happy meal and Chai tea for a few minutes ....including laughter. Just hope we dont get sick from WHATEVER is going around these days. Kid-friendliness: Excellent Wheelchair accessibility: Yes

The cleaning of The floor and tables can be better.

Several times we went there and there were always items missing from our orders. This time they forgot a burger, made a bad one (quarter pounder instead of a double), and there was chewed gum in our fries!

Good

Kid-friendliness: Very good

The manager was amazing! He went out of his way to help me with my order and solved an issue with my McDonald s app and coupon. Thank you!

Dont bother with the new McCrispy. Its not even chickenlooked more like soy. Its more expensive than the mcchicken which is better quality and taste better. Will McDonalds ever come up with a new item thats actually good?

No toilet paper in the toilets or in the restaurant.

Was quick , like the service

Never again.

A quick stop at the Westmount location McDonalds for a trio of chicken nuggets, fries and a Coke with my older son who had the chicken burger trio before heading out to Westmount Park. Monopoly game is on! A few images of Westmount neighborhood local stores, park on the walls would add to the locations atmosphere.

one of the cleanest mcdonalds in the world. never screwed up my order, always nice friendly service.

Nice smaller restaurant inside commercial building on sherbrooke west and Claremont. Was in and out quickly and staff was welcoming and nice to deal with Parking: Parking is a little tricky at certain times Wheelchair accessibility: Yes restaurant is wheelchair accessible

Too busy

Not open 24hrs

Very ok

Service is very slow