McDonald's in Westmount

5011 Sherbrooke St W, Westmount, Quebec H3Z 1H5, Canada

★★★☆☆
(877 reviews)
Categories: Fast food restaurant American restaurant Breakfast restaurant Cafe Hamburger restaurant Restaurant

About

From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.

Website
mcdonalds.com
Address
5011 Sherbrooke St W, Westmount, Quebec H3Z 1H5, Canada
Plus Code
F9GV+VM Westmount, Quebec, Canada
Time Zone
America/Toronto

Business Hours

Monday
6 AM–11 PM
Tuesday
6 AM–11 PM
Wednesday
6 AM–11 PM
Thursday
6 AM–11 PM
Friday
6 AM–12 AM
Saturday
Open 24 hours
Sunday
12 AM–11 PM

Services

Service options
Delivery On-site services Takeaway Dine-in
Accessibility
Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet Wheelchair-accessible car park
Offerings
Coffee Late-night food Vegetarian options
Dining options
Breakfast Lunch Dinner Counter service Dessert Seating
Amenities
Toilets
Atmosphere
Casual
Crowd
Family friendly Groups
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking

Photos

Reviews

3.4
★★★☆☆
877 reviews

Most Mentioned

coffee (16) cash (11) door (10) cleanliness (9) toilet (7) order (7) ketchup (7) big mac (6) mobile (6) self service (5)
5 stars
249
4 stars
204
3 stars
191
2 stars
87
1 stars
146
December 10, 2024

The once-great fast food giant has been on a steady decline for years. Maybe it’s time to shut them all down (saw rats here once)

December 4, 2024

If the girl on cash doesn’t like her job she should vacate this job for someone else who really needs that job with smile & professionalism. In this mac’donalds why employees doesn’t put their name plates on their shirts i think so manger must not be around at this time thats why junior employees takes out their name plates otherwise i would must mentioned her name. Pathetic service

★★★★★
October 2, 2024

Bless service= food could be better done more love 💖 would be nessaciary. Lol just little dry for all dressed extra everything 😂 But staff was cool

September 14, 2024

So this restaurant actually has false advertising….. it is NOT open 24 hours. In fact, as of 1030 or 11pm depending on the night. The staff locks the door and while operating in plain sight, tell you to go download the McDonalds app to order anything, and that they “ don’t allow people to order on person”. Major horse crap, and just completely false advertising. 0/10 and its also the worst tasting McDonalds in the area. Beware

August 21, 2024

I ordered a hamburger cheeseburger medium fries and a medium coffee. When I got to my car I discovered that I only got the hamburger and coffee. I've had it with McDonald's and their constant stupidity. Every single time they get the order wrong. Why doesn't head office care any more about their reputation. Why don't they read all the terrible reviews and do something about it? I won't ever go back.

★★★★★
May 29, 2024

I was amazed with service staff, took almost 5 minutes and my MacChicken combo was ready along with my Strawberry Banana smoothie.. however, the only negative comment I had; was the washroom cleanliness..!!

★★★★
April 14, 2024

Not bad. But I don’t think prices at McDonald’s are worth it anymore. I’ve had fast food in the states and service there is excellent, in this one they are incompetent.

April 3, 2024

2024-04-03 ~1:15 PM — I did a mobile order and still had to wait 15 minutes for my food. Also, I ordered the new burger from their remix menu : Chicken cheeseburger and they forgot to put the beef patty… only got the chicken. Pretty disappointing considering I paid $10 for this meal and didn’t get the right order. And the employee giving out the orders dropped my bag and fries on the counter and didn’t replace the fries he dropped… Will avoid this place for next time.

December 9, 2024

Apparently they dont know how to read an order, twice in a row, they delivered me the wrong order.

★★★★
Local Guide
November 23, 2024

Good food,

November 23, 2024

Missing items from order. Staff is poorly trained, and will lie to your face.

September 23, 2024

Beware that they don t have a fountain and don t offer a refill on your drinks. I m never gonna come to this location again. Service

★★★★★
Local Guide
September 23, 2024

I really like this branch of Macdonalds, its clean, organized and bright. The employees are nice. They currently have their Macdonald collection glasses on offer. I saw a lady who wants to get into her wheelchair, she was having difficulty, I hope they will find an immediate solution. Kid-friendliness: Yes Wheelchair accessibility: Not really easy

★★★★
September 23, 2024

It seems normal, but in Ukraine it s better

★★★★★
Local Guide
September 23, 2024

Really good and fast quality service. And they are consistent at it!

September 23, 2024

Food packing is wired, burger looked like garbage in the box.

★★★★
Local Guide
September 23, 2024

Nice to see a spot who hires canadian students as opposed to international students...

September 23, 2024

How can you give me such burnt bread? When I tried to eat it, it was hard, so I opened it and found two pieces like this.

★★★
August 23, 2024

The food was mostly alright, not that good l, the people working there were nice, no errors in the order. The cleaning was terrible, the floor was sticky, it smelled like pee.

★★★★
Local Guide
July 23, 2024

Custom service, cleanliness had improved overall since last year. Quiet atmosphere. Food

★★★★★
Local Guide
July 23, 2024

Its nice not to see the self service kiosk. Staff were prompt to take orders and get them out in a decent times. Place was surprisingly clean for such a busy location. Food

Local Guide
June 23, 2024

Ordered through Skip. The filetofish was rock hard and dry - completely inedible, the McDoubles were dry as sawdust and the fries were old and stone cold. Called the location to ask if they have any food standards and how long the cooked food sits in the bin.. the manager got mad at me, quoted that they follow McDs standards and hung up on me. I tried to call back and nobody would answer. Absolute garbage food and service. Never again.

★★★★★
Local Guide
June 23, 2024

The habanero McChicken with grilled chicken breast was surprisingly really good compared to the last time I had McDs. It would have been even better with a slice of tomato. It was a really nice location too

★★★★
Local Guide
June 23, 2024

Not much negative comment, lot of plug very friendly for laptop or smart phone user, only unsatisfying issue was no wall screen at counter let customer can monitoring their order. Wheelchair accessibility: I didn t see there s any friendly option for wheelchair people, my last visit there s lot of object put at entrance blocked the door.

★★★★★
Local Guide
June 23, 2024

Clean, smallish,in a nice area Parking: Busy street ,no parking Wheelchair accessibility: Yes a ramp and large entrance

★★
June 23, 2024

Im not sure why, but i ordered and paid for a double big mac and i got a double 4\1.

May 23, 2024

mean worker

May 23, 2024

This McDonalds is a disgrace. They didnt have apple or pineapple slices. I am hugely disappointed and frankly let down by the exclusion of apple and pineapple enjoyers. I used to really like this McDonalds, but they have let me down. As the saying goes an apple a day keeps the doctor away this MacDonalds must provide at a bare minimum apple slices. Sincerely, MacDonalds customer.

★★
Local Guide
May 23, 2024

They often forget to add the sauce for the chicken nuggets.....

May 23, 2024

I ordered through the app and I didnt receive my order, I called the restaurant and they cut me off while they were talking

Local Guide
May 23, 2024

Schedule not up to date and not respected

★★★★★
May 23, 2024

Happy to see they have a new machine to make latte cozy place + vanilla latté + whip cream= best trio Great environment Food : 5/5

★★★★★
Local Guide
May 23, 2024

Fast and good services

★★★★★
Local Guide
April 23, 2024

Clean toilets

★★★★★
Local Guide
March 23, 2024

Good fast food and service. Please keep the price low. Some people on fix income do not get raise every year.

★★
March 23, 2024

You could only pay by debit,they had no cash.the fries were cold

Local Guide
March 23, 2024

Not 24 hours

★★★
Local Guide
March 23, 2024

Nice staff, but it sucks when you have to wait 15 min for food because of doordash or Uber orders .

★★
Local Guide
February 23, 2024

I bought over $30 of food and wanted a refill, but was refused. This is next level cheap and greed. First and last time at this location!

★★★★★
Local Guide
February 23, 2024

That branch of McDonalds is absolutely the best branch l ever seen it is excellent for atmosphere , service, food almost every thing and very clean he is on Sherbrooke and clairmont

February 23, 2024

No syrup in the 7up. Pay for mayonnaise, uncourteous service. Lots of roaming, cold fries and in small quantities. In short! No thanks! To avoid.

★★★
Local Guide
February 23, 2024

Facilities are so old! They don t even have a digital kiosk to order without having to talk to someone

★★★
Local Guide
February 23, 2024

It s alright

February 23, 2024

I was asked to pay for the ketchup and mayonnaise here. Since when did they start charging for them!?! Then will they also charge for straws and napkins? The fries and nuggets are always cold here.

★★★★★
Local Guide
January 23, 2024

Excellent place to eat hamburger

★★
December 23, 2023

I came around 7;40 pm on a Wednesday night. Staff was loud used bad language and was talking about inappropriate topics for whole restaurant to hear plus loud music . Not impressed.

★★★★
Local Guide
December 23, 2023

Bathroom dirty and no way to dry hands in the mens room

December 23, 2023

Very slow service!!!!!!

★★★★
Local Guide
December 23, 2023

Its McDonald s, you know it, you enjoy it, thats why youre here. Quick service, friendly staff (limits on mayo). Wheelchair accessibility: It is wheelchair accessible.

★★★
Local Guide
December 23, 2023

Food is usually a miss, especially the fries. Service is slower than other McDonalds.

December 23, 2023

Horrible. By default I ordered there, a few world famous fries full of salt, a chicken sandwich so dry the chicken, with almost nothing as accompaniment, and as for the superb double hamburger it was pitiful. Light years away from advertisements. Everything was missing, it was all slumped and rickiki. and expensive for what it is.

Local Guide
December 23, 2023

Service is garbage.

★★★
Local Guide
December 23, 2023

I have ordered from this McDonalds three times, and each time my order was wrong. If you use mcdelivery, they only refund the food, so it doesnt cover the cost of ordering again

★★★★★
December 23, 2023

Great location! The staff is extremely fast and pleasant. The managers are very professional and welcoming, especially Diane. She always greats you with a smile and has refreshingly positive attitude.

★★★★★
December 23, 2023

Bit of a story so please bear with me. Was the second McDonalds I had gone to looking for ice-cream. The interior was locked with a sign that said mobile orders only. Tried to order on the mobile but it said ice cream unavailable. Settled for a smoothie. While waiting for the smoothie I noticed an employee eating ice-cream so when they brought the drink I asked about it. Their machine was preparing to go into maintenance mode but they could still make it. They offered to mark it as available on the app and did so. However even after nearly 10mins the app still wouldnt let me order it. I only had cash and they could only accept card or app. In the end they let me order something of equal price to the ice-cream on the app and swap it for the ice-cream. The most accommodating McDonalds I have ever been to and I will be returning.

★★★★
Local Guide
December 23, 2023

My meal was served quickly and I happy with the taste. The ambiance of the restaurant is a little dark, but the employees were kind!

★★★★
Local Guide
December 23, 2023

al little worn out

December 23, 2023

Worst experience ever, the women that works there didnt want to do our order at 3:00 am, she said she threw everything away but that WASNT true, she just didnt want to work and found an excuse for it

★★★
Local Guide
December 23, 2023

A classic MC Donald without an electronic terminal to order. Obligation to go through the counter or the mobile application. The lighting is dark. The service is fast.

December 23, 2023

THE FOOD WAS DISGUSTING the fries were soggy and some cold the nuggets were cold i aas very disappointed mot planning on ordering again

★★★★★
December 23, 2023

BACK IN THE GAME Been coming here every now and then for a few months now, and it used to be pretty dirty, with loiterers sitting upstairs and the staff unengaged to say the least. I don t know if new management took over but I ve noticed a lot of positive changes. Very helpful friendly staff, fast service, trays were back, napkins were provided, no low supply on condiments and straws at the condiment station. They turned it around for the better, hopefully it lasts. Not sure the name of the young Asian man working cash today, but he was wonderful! As I m writing this (Saturday June 10, 2023 1:30pm) he is currently working. Want to give him a kudos for his hard work and being the face of a newly revitalized restaurant.

★★
December 23, 2023

Delivery yesterday two hamburgers were missing already paid frankly its always the same thing

★★★★
Local Guide
December 23, 2023

Kid-friendliness: Its dark inside

Local Guide
December 23, 2023

Not good, its not what it was anymore...

★★★
Local Guide
December 23, 2023

Not clean for Westmount

★★★★★
Local Guide
December 23, 2023

got my poutine in less then 1 minute tasty and great portion Food

★★★★
Local Guide
December 23, 2023

Quiet. Quick service. Kind of dated, needs a refurbishing.

December 23, 2023

They messed up my order because the worker was on her phone. And also the frappe tasted like they used expired milk and I had stomach ache after drinking it. Very hard to find parking. I would not go ever again

★★★★★
December 23, 2023

I asked for a poutine and it was ready in 10 seconds hot and crispy and there are no screens to tap, only actual people. I like this McDonald s

★★★★★
Local Guide
December 23, 2023

The food 10/10, the service 10/10. The black lady who took my order was so lovely. Hope she gets an employee of the month award. The manager was also nice with his staff. A very welcoming ambiance. I went on Aug 15th, 2023 at morning.

December 23, 2023

It is a filthy place. They need to have someone maintaining the cleanliness of the dining area and soda area at all times

★★★★
Local Guide
December 23, 2023

Ok

December 23, 2023

Teresa was very impatient. As soon as we walked in front of her, she kept asking me in a impatient tone. Is that it? During the three minutes of my ordering, she kept saying theres a freaking long line at least five times, complaining that I had to hurry up, but she couldnt understand my order. At the same time, she did not know anything about their own offer, told me to let me see for myself. After only three minutes, she was impatient, so what was her attitude toward customer service after that?

★★★
Local Guide
December 23, 2023

Somewhat lackluster experience. Cleanliness is not up to standards. Staff was overwhelmed. Food was rapidly stuffed in the bag and minimal attention to detail.

★★★★★
Local Guide
December 23, 2023

Service was efficient, got quickly what I needed.

★★★★★
Local Guide
December 23, 2023

Love the fast food breakfast and service is great

December 23, 2023

This McDonald s allows patrons and delivery drivers to block the residential driveway next to its location.

★★
Local Guide
December 23, 2023

This must be one of the worst McDonalds in montreal. I feel the blame is on the owner, the menu is not complete and you have to pay for extra packets of mayo and ketchup?!? Since when is that something that is done in McDonalds? Ive never seen this before!!! Also the service is kind of slow Wheelchair accessibility: There is a ramp and there are electric assisted doors.

★★★
December 23, 2023

Clean but slow service Wheelchair accessibility: Easy ramp on parking lot level Recommended dishes Cheeseburger and Fries

★★★★
December 23, 2023

Their double cheeseburgers are actually not greasy and more delicious to eat This branch is better than the one closer to my home and it seems they prep their meals better and there is much less grease in them as well! Recommended dishes Cheeseburger and Fries

Local Guide
December 23, 2023

Says it s open when it s not.

December 23, 2022

Worst branch on earth. They have never gotten an order correct. Either missing items or wrong items. Or half full flurries and fries. The staff seems to be super lazy and seriously could care less, zero pride in their work. Today was the last day we will ever order from them.

★★★
Local Guide
December 23, 2022

Be careful if you have coffee. More often than not it is cold. The food is okay though.

★★★★
Local Guide
December 23, 2022

Fast food. Good service. Always hits the spot

★★★★
Local Guide
December 23, 2022

Facilities are dated, needs a refresh

Local Guide
December 23, 2022

This was the rudest service is got. I wanted certain things but forgot to ask as the cashier was rushing me. Even though at the time there was no one behind me. She saw I opened my McDonalds app and I forgot to scan it as it would have been my first time. And as my partner and I were sitting eating we saw many customers come in to get take out and the employees were all in the back talking and laughing. My partner went to the cash a couple of times to get things like a straw, sugar, napkins, ketchup, etc and each time it took about 5 mins with NO ONE in line!!!!! Also they only have 1 outlet which would even hold our plug in. The outlet was too loose for our charge plug.

★★★★
Local Guide
December 23, 2022

Lovely staff, Myriam was helpful and I`m looking forward to go back

★★★★★
Local Guide
December 23, 2022

Nice neighbourhood McDonalds ! A very nice lady by the name of Jade helped me with my order and she is a 10 on 10 when it comes to customer service. I hope her manager sees this!

★★★★★
December 23, 2022

Very bad

★★
Local Guide
December 23, 2022

Rude behavior from staff at this location. Wont recommend

★★
Local Guide
December 23, 2022

Cold food , long wait time even with no customer line up.

★★★★
Local Guide
December 23, 2022

It was very dark in there even in the middle of the day (Went at 2PM). Smelled funky too. Other than that, it was clean and the staff was super fast & friendly.

★★★★★
Local Guide
December 23, 2022

The food now is hot when I get it

★★★★
Local Guide
December 23, 2022

Only McDonalds on the area that was still open after 9:00PM on a Friday night! Thank you!!

★★★★★
Local Guide
December 23, 2022

Always good. Now it has French everywhere

★★★★★
Local Guide
December 23, 2022

The staff work hard here to prepare and serve the food. Covid constraints have been lifted (temporarily) and there is usually a scattering of people in the queue and dining area.

★★★★★
Local Guide
December 23, 2022

Good and Fast Service

★★★★
Local Guide
December 23, 2022

good fast

December 23, 2022

I wouldn t suggest this branch. I would advise the Atwater one; they are more professional. They do mistakes regularly; they forget items as bacon, sauces And they have a bad service, the manager was rude. I asked one of the crew for 1 coke refill, which is standard in other branches, she accepted, once she went to the machine, the manager forbid her; when I asked the manager the reason she didn t reply and left.

★★★★★
Local Guide
December 23, 2022

Great Mcdonald!

★★★
Local Guide
December 23, 2022

An MDCO from Westmount.

★★★★★
December 23, 2022

Hiya, McDonalds great service and awesome Hot Burgers, Fries. Great Coffee. Very Clean Environment Inside.

★★★
Local Guide
December 23, 2022

There was a really nice server who went above and beyond to make my toddler feel welcomed. The food was good. I gave 3 stats because the workers in the back talked over the open happy meal and Chai tea for a few minutes ....including laughter. Just hope we dont get sick from WHATEVER is going around these days. Kid-friendliness: Excellent Wheelchair accessibility: Yes

★★★
December 23, 2022

The cleaning of The floor and tables can be better.

Local Guide
December 23, 2022

Several times we went there and there were always items missing from our orders. This time they forgot a burger, made a bad one (quarter pounder instead of a double), and there was chewed gum in our fries!

★★★★★
Local Guide
December 23, 2022

Good

★★★★★
December 23, 2022

Kid-friendliness: Very good

★★★★★
December 23, 2022

The manager was amazing! He went out of his way to help me with my order and solved an issue with my McDonald s app and coupon. Thank you!

★★★
Local Guide
December 23, 2022

Dont bother with the new McCrispy. Its not even chickenlooked more like soy. Its more expensive than the mcchicken which is better quality and taste better. Will McDonalds ever come up with a new item thats actually good?

Local Guide
December 23, 2022

No toilet paper in the toilets or in the restaurant.

★★★★
Local Guide
December 23, 2022

Was quick , like the service

Local Guide
December 23, 2022

Never again.

★★★★★
Local Guide
December 23, 2022

A quick stop at the Westmount location McDonalds for a trio of chicken nuggets, fries and a Coke with my older son who had the chicken burger trio before heading out to Westmount Park. Monopoly game is on! A few images of Westmount neighborhood local stores, park on the walls would add to the locations atmosphere.

★★★★★
December 23, 2022

one of the cleanest mcdonalds in the world. never screwed up my order, always nice friendly service.

★★★★★
Local Guide
December 23, 2022

Nice smaller restaurant inside commercial building on sherbrooke west and Claremont. Was in and out quickly and staff was welcoming and nice to deal with Parking: Parking is a little tricky at certain times Wheelchair accessibility: Yes restaurant is wheelchair accessible

★★★★
Local Guide
December 23, 2022

Too busy

Local Guide
December 23, 2022

Not open 24hrs

★★★
Local Guide
December 23, 2022

Very ok

★★
December 23, 2022

Service is very slow