Wendy's in Weston

Gas but the people there were not the nicest and only gave me one Sauce

The treatment given to customers by the staff who attend the Wendys Drive-thru located on Weston Rd is pathetic, they give you incomplete orders, they do not give you the sauces, this situation has happened to me multiple times, until I decided to report this , an angry, rude employee of Asian descent who gives you orders is rude and disrespectful...and gets upset if you ask for something additional, a very hostile treatment of customers Pathetic treatment of customers by the staff serving at the Wendys Drive-thru located on Weston Rd. They give you incomplete orders, they dont give you the sauces. This situation has happened to me multiple times until I decided to report this. A rude, ill-mannered Asian employee who throws orders at you is rude and disrespectful....and gets upset if you ask for something extra, very hostile treatment of customers

Amazing

AMAZING STAFF DEFINITELY RECCOMMEND

For hamburguer fast food joint is very good. Love their coke machine Food

Drive thru. Coupons for buy one get one very nice. Food is always good.

They have the most nastiest attitudes here I won t be back.

Ok

The food wasn t hot enough. The serve food that s been sitting for a while.

Short of staff, waited too long for order. But they were friendly and professional

The manager was very rude, apparently she had no education at all. Very bad Wendys

There is nobody in the Drive-Thru line and they still tell you Ill be with you in a minute its more like 2 or 3 minutes

We ordered just a sandwich but were charged for an entire meal. Burger is very thin.

I went to order food after my long shift, this was late at night. At the drive through, the Wendys employee was incredibly rude and had attitude with me. I was double checking to make sure my order was correct and she snapped at me saying it was. It was not. I received the wrong order entirely, wrong burgers and wrong drinks. The food I paid for was more expensive than what I actually received as well. Overall I am extremely disappointed and will not be coming back to this Wendys. They didn t even give me the receipt like they usually do. I work in the plaza and was extremely let down. I have also been informing my friends of how this Wendys treats their customers. BE WARNED!!!

Every time I come here, and I mean every time, it gets worst and worst, my order is consistently incorrect, never have tomatoes, (they never tell you either) an employee lied to me and said they lied and said they don t sell the 4 for 4 anymore ( my kids only wanted the cheese burger one) attitudes suck across the board, and to top it off, food taste like oil hasn t been changed in a week. It s truly sad and unfortunate because I like the Wendy brand.

Worst Wendy s ever. As a franchisee myself, I wish I could open another store in Weston because I would absolutely crush this current Wendy s. It s so poorly run, food orders are always wrong. Also it s not just one upset customer, but it s over and over in the reviews. Not this many people go out of their way to complain if it wasn t so bad.

Staff is rude, store smells like disinfectant from a bathroom. Its quite difficult to enjoy a meal with a scent such as this.

If I was rating based on food alone Id give it a 4, and on coffee alone a 2 or 1, but when I pull up to this location in the early morning to pick up some seasoned potato wedges and a drink from THE WORLDS NICEST AND MOST HOSPITABLE old lady ever, I cannot help but forget any lack in their caffeinated beverages. Just for the absolutely calming and pleasurable experience I get there every time im leaving early for uni (ESPECIALLY compared to McDs), this place is a staple in Weston.

They don t pay attention to what you order, got wrong order, the lady on the window on the phone, another blonde lady short hair talking out loud about another co-worker with a co-worker saying bad words very disrespectful like she was at her home.

Stay away order on this Wendy s Poor customer service, the food never Hot and / or fresh . Worst Wendy s EveR .

What can I say...you know what it is. Good fast food. Happy that they stay open on saturdays until 2 am. But a little long the car line outside... Owners: pay for more workers! A little less profit, but better service and contribute to more jobs!

This place is always amazing

The workers were very uncooperative while taking my order and when I tried to redeem some offers for my food they robbed me of my free item as well. Impatient despite there being no line, horrible

Well its okay. Today my meal wasnt great. Part of what I ordered was ice cold and I had to ask for everything. It seems new mgt is lacking in every way, thats visible. Since taking over their service isnt as good and it always seems to be a chaotic atmosphere between mgt, staff and the customers. Staff seems more concerned with hanging in the back chatting than with doing their job and the mgr probably shouldnt be one. Shes nice enough but niceness doesnt make you a good mgr. The food is okay but with all the other stuff going on it makes me question how good it is behind the scenes. Ive worked in my fair share of restaurants so I can only imagine... Wendys is probably my favorite fast food places and I also do blind taste tests for them. I love their menu. So its unfortunate that they cant seem to keep a good Mgr at this location. Its also unfortunate that this is the only location that is close to where I live. After todays visit I will still go there, just not as often. Hopefully they will do something about the situation soon and restore this location to what it once was.

I arrived here about 1pm on a lunch break and ordered a couple items through the Wendys app. I ordered after an older white-haired gentleman for a couple items off the app. The young man who serviced me came off a tad bit annoyed with my use of the app. Eventually I got my food and was addressed after having gotten that food in a rather crude manner, whereas the older gentleman received his food with thank yous and your welcomes. I was met with silence in this regard. It made me feel as if the young man with glasses at the front counter was indeed racist because black men may be looked down upon in Weston (Im originally from Colorado). The treatment is why I give low stars to this Wendys.

Delicious better than all fast foods

Im sorry i dont like to complain but for over 3 months this place never has tomatoes, they can never explain why they dont have any just that they are out. I talked to multiple people and each one gives a different answer. Sorry but a chicken sandwich without tomatoes is blaspheme.

Can t even get a simple order right

The Baconator is of the Charts Delicious! I don t usually do fast food. However, I was pressed for time during my lunch break. This burger will not disappoint! Food : 5/5

Food is usually decent but consistently incorrect. The manager upon pickup of my last 3 orders kept telling me items were unavailable (onions, spicy nuggets, tomato, etc) however when I asked for the tomato that is supposed to come on the spicy chicken, he said they were out but someone corrected him & I was given the tomato. Makes me wonder what else was available to complete my order after he told me they didnt have it.

After a certain period, the number of people who went to enjoy the But its still very good. I love their ice cream. Keep going, you will make it, congratulations

Slow, slow, slow service

I m only giving this a one star because it does not give me an option to give it zero stars or negatives. This has been the slowest experience I have ever had to order 2 4 for 4, two potatoes, and two burgers. For us to be in line for 15 minutes and once the food was ready, for them to have it wrong and us having to keep giving back our food so that they can give us the correct order, is disastrous. do better.

They had me waiting for almost a hour had be going back and forth between windows and the Wendy s was empty

Takes over 15 minutes to complete my order but this is considered fast food. What a joke!

This location attitude sucks..One its was below 50degress I went for a cup of chilli an They said they had no chilli at 11pm..I drove to sawgrass Wendys an explain the ordeal an the Worker told me they use to work over there an They throw chilli out after 10pm...I will never go there again.

Every time I order from this place every single one of my Jr Bacon Cheese burgers have a stale bun. But theyre not just stale they are rock hard you could probably use it as a hammer to put nails into a wall. I dont understand how during the process of making this burger they dont realize how stale and hard these buns are. This is ridiculous.

Ordered ahead via mobile app still had to wait 20minutes. Once I got my order the burger was made wrong. This Wendy s had customers eating at the counter waiting for their whole to be ready. Really sad.

This Wendy s has ants in their soda machine. Workers were told about the ants and no one got up from their conversations to clean it. Disgusting place and lazy workers

food was awful but i got served by eric liao kindness so it cancels out x

Dave double and fries were delicious! Clean tables and restroom. Super fast service and friendly associates.

Horrible customer service. No one acknowledged me for almost 10 minutes, not even the manager. Employees they were just talking to each other.

I ordered a Baconator to take away, they gave me a bad refund, 20 dollars less, and although they recognized what was missing, when I got home, oh surprise, it was not what I had ordered.

Bad service and they mess up your order. Bad attitude of the manager or maybe supervisor. Tries to sell you large size even when you order small and when you ask no onion or pickles they totally ignore it which is evident in your order. Never coming to this location again.

The last two times I went I had to wait 10 minutes with no one there and when I was finally taken care of I got an attitude. The French fries were cold the the ketchup canister were both empty. I am very disappointed with this place in Weston, FL.

I showed up at the drive-thru at 8:10 p.m. on January 1st there were seven cars in front of me I waited online for exactly 1 hour when I received my food the fries were ice cold when I got home there was something wrong with my chicken sandwich it tasted funny I think there was something wrong with it and it was cold I think I was overcharged on the light sign it said my charge would be $11.69 and I got charged $15.81 and was not given a receipt

The last 3 times i was here they got something wrong but this time they completely forgot half my food. Paid nearly 20$ for 9$ worth of food. What the hell.

Nobody took our order nobody answered the phone

Worst Wendys ever. Bad attitude and no customer service. Employees wont look at you or speak with you. Sour faces and obviously huge problem between employees. Bathrooms are disgusting I can only image the kitchen. Preferred to let them keep my paid food than eat anything put together by people so angry.

Ok

Erick was basically running the whole restaurant even instructing The manager what orders to give for drive thru location staff needs serious training Erick needs to be appreciated without him we would have waited for our food for over 30 minutes. Like the Uber driver waited for 20 min the whole time we ate are food. TERRIBLE SERVICE P.S. THE BATHROOM WAS DISGUSTING!!!!!!! ALMOST THREW UP MY FOOD GROSS!!!!!!! It smelled like mold

This is the dirtiest fastfood place i have seen. Also the systems seems to be breaking down and they are never able to complete orders in a timely fashion.

Worst wendys ever....

You gave me the complete wrong order and your phone number is not working

Horrible place and customer service too, always its closed to eat inside

Takes entirely way too long to get anything and they usually mess up the order on top of taking an average of 20 mins whether in the drive thru or inside.

I have dine in a lot of times in these specific one and some of those times the soda is flat and/or no ice. Done take out as well and the customer service sucks. used to use the drive throu and the orders used to be incomplete. The cashiers are slow and look like they gets replace with another youngster that all it does is stand around and look at people instead of taking orders (is like she is waiting to be told to take the orders) the staff need more training as well). These place is a mess. Corporate needs to do something about it, can t eat in a place that I don t trust.

Ordered breakfast waited fifteen min still wrong . Went in to get money back waited five minutes to have anybody come to counter . Fast food . Dont waste your time

Terrible Wendy s. We walked in wondering why it was empty, we soon found out. Food took 25 minutes in an empty dining room, we got it wrong, took another 15 minutes to receive our correct order. And then it was missing things again. Took another 5 to get it. Nobody acknowledging you. Place is sad. No way it s gonna stay open.

The woman in the drive thru window trys to take pictures of peoples debit cards! Be careful! She will tell you your card declined and then grab it back to only secretly take a photograph! If anyone knows her name please speak out to corporate!

I am extremely surprise to be writing this review, but this needs to be said. I worked at Wendys for over 2 years, and I have never had this type of experience. The manager taking my order had such a monotone voice and did not recognize when I got to the menu board to welcome me and ask for a minute. He just said, Can I take your order? He didnt hear me when I clearly said my order and then forgot to tell me the total even though he had already finished the order because the menu screen changed. I said, Thank you, and he then said, Please drive around. I proceed to get to the 1st window, and the window is open with no one there. The manager shows up (this is where I find out that the manager took my order) and then slowly takes my payment. No wonder the bell is ringing with the orders being over time. He also didnt ask if I had the app for points and just remained as his monotone self. I pulled up to the 2nd window, and the gentleman who helped me was so pleasant and helpful. That is why my review is at a 3 for service. The gentleman at the 2nd window saved that for sure. Then, to make matters worse, my burger was undercooked, and my drink did not taste right like the mix was off. I also did not get a receipt, even though the manager said that I would get one at the 2nd window. All in all, I was not happy with my visit, and now I have no lunch and will have to wait several hours until I can go make dinner. At least, I know the food I am making will be delicious.

Poor service the lady taking my order was paying attention more on her phone than taking my order. I had to finished my order on the app since I felt ignore and I tried to explain her so many times what I wanted but she didn t even understood bc her attention was more on the phone

Food is good, especially the burgers are delicious. The staff sometimes calculates a combo even though only one burger was ordered. And people are also unfriendly and prefer to talk to each other rather than to the customer.

Worst Wendy s experience of my life. Terrible management. I ordered sausage, egg, cheese biscuits with potatoes fries. The biscuit was horrible!!! Not fresh super stale I couldn t even take a bite. The fries were sitting out for hrs seemed like and super salty. I asked to speak with manager and he was the manager who served me that order!!! He was talking on the phone the entire time while taking my order, with his apple earbuds in his ear. I asked for a refund and he didn t even apologize for my order. Also made me give him back the drink. This ruined my morning!! Just terrible !!!

Person at drive thru pay window is very rude and they always get the wrong order. Drive a little further and go to another location!

I am here ordering food for my office (5 orders)and forgot to ask for no Ice on the drinks. I said I was sorry, but he said they did it already and didn t want to remove the ice. I politely ask for the manager and guess what?: he was the manager!!!! Oopsss very Poor service.

Poor service. The woman at the cash register who was a manager received my order with the worst attitude. This kind of person should not be serving customers. Also, the tables, soda machines, etc. were extremely dirty. Very bad experience!

Food is ok, but good service is lacking here.

I ordered the Cobb salad combo with baked potato. It was plenty of food. I ordered ahead with the Wendys app and used a $2 off coupon from the app. The restaurant was clean and employees were friendly. Wheelchair accessibility: It was hard to enter the restaurant with my rolling Walker through the entrance door the a vestibule door.

Terrible breakfast!!! I stopped at this location for the first time to get breakfast the biscuit was stale borderline like a brick, the cashier is either not a morning person or doesn t like his job and to top it all off the napkin that was provided paper towel like you would get from a bathroom . As stated before, this was my first and more than likely last time at this location.

We ordered 2 10 piece chicken nuggets. One had 7 and the other had 6! The French fries were so greasy and disgusting they couldn t be eaten. I was actually there yesterday as well and it was awful. 2 for 2 . I m done

Super long wait time, unacceptable. More than 15 minutes waited to be served with only 5 customers ahead of me.

Food was ok, customer service was pretty good.

The worst Wendy I have ever seen, bad attitude, very dirty place, no napkins, employees with no commitment to the brand, I really like the brand but this is the worst of all

Close at 1 am I waste my time

Great service good food

Place smelled like a kennel.breakfast sandwich looked like it was from yesterday.

Excellent place, good prices. and very nice food

for fast food very tasty and fast

Food was ok. The staff was not friendly and quite harsh, but not rude, strange because the place was almost empty. Atmosphere was ok, not the cleanest but everything was apparently on place.

Nicest folks around!

I love their fresh food

I love frosty. Thank you!

Everytime I go they mess something up.

Grabbed lunch there once and inside was completely empty. Food came out quickly and was good. Bathroom was clean.

Delicious

Quick attention

BEWARE!!!!!!! Worst experience Ive ever had at a fast food restaurant. The food was COVERED in red dye. They used a chemical that was making the red wrapping bleed all over the food, and then told me that I was the one who did it. Then they refused a refund! So dangerous and so rude. Worst employees ever!

Service was ok, fries were not freshly made and seemed to be made ahead of my order but the sandwich was great!

Went to the drive through and no body was there waiting 15 min

Food was good but I vividly remember a man with blue hair who had an attitude and was disrespectful!

45 minutes in line to get food is not the idea of fast food.

My coffee was weak. I tried two different sandwiches and they were a sloppy mess and were not to my taste. The potato was unremarkable.

Good staff

AVOID THIS WENDYS LOCATION!! Absolutely worst customer service I have ever experienced! The manager at this location was extremely rude, arguing and raising her voice. Asked for the store number and her name and she refused to provide it! Unbelievable! This manager needs to either be trained in how to provide actual customer service or needs to find another job. Will never go to this restaurant again and will be contacting corporate offices! Will also tell anyone I know to take their business elsewhere!

I have never seen food employees move so deliberately slow in every action they took. The manager was the slowest of them all. New management is REQUIRED! Took over 20 minutes for 2 small combos, and there were no other customers even near the restaurant.

Great Wendys no doubt.

Worst Wendys Ive ever been too and that says alot.

Ordered a Dave s Double. Excellent. Ordered chicken nuggets. Good. Poor service at the drive thru window with the oriental kid. No hello. No goodbye. No thank you. No nothing. Handed my food and promptly closed the window. So unprofessional. These Wendy s restaurants are eventually going to go. Dave Thomas would be ashamed of the kind of people that work in his restaurants.

Below average as far as Wendys and fast food restaurants in general go. Ive been here several times and the staff always does the bare minimum. Additionally, this location still doesnt have iced tea available. Its been years now and still nothing.

By far the worst Wendy s. Take forever to acknowledge you in the drive thru. Then you have to wait 10 min for a basic order parked up front so they don t mess up there wait times. And it s ALWAYS slow. God forbid you go inside. Tables and floors always dirty and bathrooms always crusty. Really miss managed.

good

Ive had bad Wendys before but this is by far the worst food and customer service of any

The store manager has a bad attitude and treats the employee with no respect what so ever. She was screaming at the new employee in from of the customer in God sake hes in training, and his face was red, Its lunchtime busy store she needed to step up and train him and show him how things are done; the boy was saying I dont understand . When another lady try to talk to her she told her (you threatened me?) Go next door and have lunch meaning kicking her out of the restaurant.and saying the F words. Very bad Management she s a Lady don t know the name.(Manger).

Today I visited the Wendys near my house w my mom and I have to say I was really pleased with the Service and the Food Quality! Our attendant at the Chanya at the register was very friendly and went out of her way to provide excellent customer service. We will be visiting again soon for another Baconator! Thanks, David G.

Friday 7/29/22 at approximately 850pm ordered a Dave s triple burger with two crispy chicken sandwiches I got three items in my bag didn t bother to check which I should have I m use McDonald s where they always get my order right. I got a blt chicken sandwich and two undercooked chicken sandwiches with a drop of mayo come on guys it isn t that hard to do your job please make this better Dave would be ashamed

Loud disagreement between counter order taker and one of the cooks leaning against the wall. The order taker telling the cook to go home. The dispute went on and on. I was inside, the drive thru line was long. Ten minutes later, cold fries, I am NOT going back. I have worked in the area for 7 years. 8/2/22 around 11:50 AM.

I was waiting for 20 minutes for them to take my order when I complained she finally said the drive-through was more important than people standing in line so I just left Terrible service

I went through the drive through tonight and Juliana was the best most greatest spectacular beautiful worker in the establishment I come here all the time and she s so nice and make sure my food fresh af I love JULIANAAAAA

I love this place I would recommend it

Very good burgers a little slow the staff

Drive the market

I rarely go to fast food places, but had tried the Pretzel Pub burger once last time it was available and I liked it. So I went today, I checked bag, all items were there, only to get home and find out the burger wasnt the complete Pub, missing toppings and wasnt on the Pretzel bun, Very disappointing and it was not possible to return. This is usually why I never go, especially the drive thru. Please do better especially since thie mediocre burger was $6.99!!

630 is a false opening time.

I went to the drive true and the person who attended me was very rude. I talked with the manager and he told me that he was going to change this behavior

Unfortunately I regret eating at this place!!! Bad service, bad food!!! Everything cold, old lettuce, one star is too much to ask for, for me 0 stars

If i could give this Wendys a zero rating I would. Isabelle wasnt pleasant. When asked how she was doing, she walked away to start cleaning, she rushed me through my order, walked away again before completing transaction and overall had an attitude. Never again

I have been going to this Wendy s quite a few times and they never seem to get anything right. They gave us our chicken sandwiches without tomatoes and barely little mayo the first time and we only realised when we got home and could hardly eat it because it was so dry. Every time we go they make every single spicy chicken sandwich without tomatoes even though I remind them from the ordering window and still when I collect I have to hold up the line to ensure the tomatoes r in and guess what, they still don t put it in. They need training real bad. Today we went again and we decided to order baconators instead and guess what?? They forgot the BACON. Only reason I keep going back is because I live close by and the next Wendy s is 20 minutes away. So I m hoping somebody within the Wendy s industry reads this and get some more training in about the making of the products.

they forgot about my order for like 30 minutes but good either way

Older Hispanic gentleman gave me a breakfast burrito I opened it up and everything fell out because the guy clearly can t even wrap a burrito.

Juliana is the best . She is so helpful Always smiling And totally an amazing girl Wendys thou is my best fast food by any mean Love you guys

I love a four for four do you

Not judging anyones math skills, but holy hell. Apparently counting up to 10 is rocket science stuff. I get making mistakes, but if its consistent, thats a problem.

Good service

The lunch shift manager always has a very bad attitude.

Worst customer service I dont recommend this place at all.

The person who took our order was unenthused and seemed bored. Fries were old, cold and nasty. Baconator had 2 scrawny pieces of bacon and sandwich was barely warm. No one answers the phone when you call.. Worst Wendys ever.

The drive thru time was very quick considering there were 5 cars in front of me. Juliana greeted me with enthusiasm and was very helpful giving me menu recommendations. Food was absolutely DELICIOUS

The customer service was awful and very unorganized, it took us 30 minutes after ordering to get our food in the drive thru.

This was by far the worst experience, I ordered a salad and a sandwich. I payed $21.47 and I came home with no sandwich. I am so disappointed and angry that I had to pay all that money just for a salad. I want a refund. Absolutely outrageous.

They don t have the half size Apple Pecan salads, so I bought two full sized ones and when I got home I found they didn t put in the two packets of nuts that are supposed to come with the salads. Ordered two grilled chicken sandwiches... the amount of chicken on the sandwich was disgracefully small. Very disappointed.

Nasty bathrooms

Went to another Wendys and they were very rude. This Wendys was excellent. Helped with my order and very pleasant and fast.

Very fast service, superior staff.

Closed much earlier than it claims.

They should have greater supervision with the hygiene of the bathrooms since they are always in a very dirty state, especially the wells!!!

Good service!

Worst Wendys service I have been to. 20 minutes to get through a 3 car line drive through. many times the order was screwed up. Not very friendly.

This place used to be great. Workers are friendly though, hence the 3 stars. I ordered their new Bourbon Bacon Cheeseburger and discovered when I got home they forgot to put the crispy onions. Called and manager Gene said come tomorrow and I will give you free Bourbon burger. Ok, mistakes happen... Get my replacement and it STILL has no crispy onions. I give up.

OMG - Decided to try their Biggie Bag (got the chili instead of the fries). The burger (double patty) looks like they were run over and scraped from the floor then burnt to a crisp. Looks NOTHING like the pictures in the TV commercials. Fresh never frozen? Bet a frozen patty wouldnt look this burnt.

Very was to choose menus. Very good fries and hamburgers. The drive through works very well and all the staff is super nice. The way hamburgers are prepared and delivered reminds me a lot to the Five Guys style. Being used to the Wendys in Europe, I found these brand much better in US than in Europe.

They should pay more attention to staff and cleanliness. The kids work with headphones and dont pay attention. The entire restaurant is dirty, the bathroom is disgusting. And above all. All employees with a bad face

Good burger place

I went late & the fries were cold. Food wasnt that great

Excellent attention from employees

All of our food was wrong.. the guy had no personality and an attitude, pretty sure it was the manager as well.. would not recommend

Poor hygiene without masks for employees.

Ordered a single no cheese and received a double with cheese. Tasted like it was microwaved. I threw it in the trash. My bacon cheese baked potato had like four stripes of bacon instead of bits. Do not recommend. If you use, check your bag before pulling out.

The worst service I have had so far, the manager was did nothing, was talking in the phone and ignored the customes and I had to wait 10 minutes for my order to be taken and another 15 to receive it.

Serves was slow at best. Saw 9 car leave to to how slow it was. Needed to uses a calculator just to get correct change. Paper had lots of sauce on it.

The food is good but they always forget the sweet and sour or barbecue sauce when you order to go.

The bread was old, and the staff isnt to friendly!

I ordered salads which were fine. I waited quite a while to place my order as the counter person seemed to have very little back up filling orders. Employees were wearing masks but the manager had his covering his chin, not his nose. #covid