Pizzaville in Willowdale

Honestly a pretty bad experience with this pizzaville location, others are prompt and usually held up pretty well. This one though was highly unsatisfactory. I ordered through a third party app (uber eats) around 5:50PM if I remember correctly, and it arrived at 7:20PM... I am a seven minute drive away from this location. I had questioned the individual who delivered it and they have stated that The store was really busy yet the google LIVE times (where it states the busyness of the location) showed not busy but perhaps it is based off occupancy of the place not the order amounts, Im not sure who updates it. Extra star as the food did arrive warm and drinks were cold. Yet the pizza is also cooked unevenly.. (One side is really crunchy and the other is just soft). I called customer service halfway through as thats what UberEats stated to do, they literally told me to Just wait I guess with patience comes virtue (A unevenly cooked pizza with unevenly spread toppings that made me feel slightly sick after eating it). Small note: This is my own experience and yours may vary! Everything is always circumstantial.

The pizza was not well cooked and their service was also very slow due to which the pizza arrived was cold and its taste was awful. For sure from next time I will not order pizza from pizzaville

Good food, friendly vibe

excellent ingredients, taste and quality. suggest the three cheese option which they add to the mozzarella

wanted to try pizzaville for the first time, had a simple pepperoni ordered here, it tasted like mac and cheese and i cant help but think the guy which looked to be the owner warmed up his food in the oven right before my order. pizzaville is done and dusted.

Great restaurant good

Very nice

Not sure about service and delivery. Always picked up myself. So far they make good tasty pizza. 5 Pizzas really depend on location and person who is making it, I believe. Better than Pizza Nova or Pizza or Reginos near by. Again location/pizza maker matters! Parking (very small tight area) is very hard because of location popularity--> bubble tea joint, shawarma place and weed joint next to it.

Pizzaville offers a pizza experience unlike any other. Their dough is always fresh, toppings are abundant, and the sauce is simply divine. Its not just the food thats great, but the entire vibe of the place is uplifting. Whether its a quick bite or a leisurely meal, this is your go-to spot. Also, dont miss out on their pepperoni pizzas; theyre heavenly!

The guy and girl here are nice, but I find a big difference when I order a slice the lady actually warms it up. The guy sticks in (I swear no lie) 20 seconds, no pizza slice is hot in 20 seconds smh Otherwise very friendly and good food, just keep an eye out for your slice being warmed up.

The pizza was not cooked at all...Driver that worked here parked next to my vehicle and opened his door to hit mine while I enjoyed a slice here, watched it all happen and confronted the driver, the driver didnt apologize or anything, definitely wont be coming back to this pizzaville ever.

Lots of toppings, the crust is amazing. I can taste the bread amazing

Pizza was ready on time and was delicious. Staff is also very friendly.

Good for the pick up price

Rude staff

literally refused to make a pizza for me, super rude customer service at this location

The best Pizza ville and generally an amazing pizzaria, Ive never been disappointed and the price is fantastic.

I have to cut it down to 3 since the phone agents here are such a waste to of time and energy. Im telling you, pizzaville will go down unless you guys do something about order taking process. Phone agents dont want to work. --------updated dont even go to pizzamaru that korean pizza shop. Here Pizzaville has great sets of pizzas with chewy crust only the half price of them. I usually go for the spicy potato with extra meat toppings. had to give 5 but still, their phone agents are not welcoming

These Pizzaville located at young and steals is my favorite. The quality of the pizza is healthy. The service is great and its affordable, prepare to spend $10 for a slice of pizza and a drink. One of my favorite pizza places in Toronto

High-quality toppings. They dont scrimp like other franchises.

The best thing to have while watching tennis. It was expensive but the slice was extremely fresh & delicious.

The old man there was in a hurry when he asked me what I wanted. He seemed not tolerant when someone needs to check the menu. PLUS, they don t use Gloves when making the pizza.

Ordered here because it s out closest location. Honestly they aren t great. Panzo s were burnt, we had the maple knots and no maple and they fried them poorly. Going back to my normal Pizzaville location (Victoria Park & Lawrence) *edit took this down to a 1* because the dough wasn t even cooked*

The pizza here is simply amazing. Always taste so good. Pizza done right!

Pizzaville serves up delectable, authentic flavors with a crispy crust thats to die for. The ambiance is cozy and the staff is friendly. Definitely a go-to spot for pizza lovers!

very kind staff & yummy pizza!!!

Good place for late night snack

Arrived here and got the Large 3 topping pizza. Green peppers, pepperoni and mushrooms and I will say, the pizza was amazing. The man who greeted us was a nice fella

Great pizza. They really use the toppings which is much appreciated. Will be a regular here

I dont know what other review are talking about. The pizza tasted amazing, and the staff was very nice to me.

I did the contactless delivery option but the the delivery driver was 20 minutes late and then decided to wait the whole time and not dropping off my pizza. While being 20min he stayed and called my phone BEGGING for a tip and yelling at me on the phone that I didnt tip him. He was 20minutes late and didnt follow my contactless delivery option and wouldnt leave my property for 15minutes after I told him I wasnt tipping him. I felt uncomfortable and was close to calling the police.

This place is really good. I like the taste of the dough and the ingredients are fresh. They can get busy at times but are always doing their best to get things done on time.

RUDE CUSTOMER SERVICE!!! I complained about the panzo-which is like a sandwich- which inside was cold, and their answer was that I cant check inside and IT IS WHAT IT IS!

This food is good for the price. They had knots and breadsticks. Need to order!

Pizzaville is amazing! The bacon cheeseburger is amazing. All their GOURMET pizzas are full of toppings. I specially like their bacon topping. They use whole bacon with no extra charge!!!!

Delicious

For the First time I tried their pizza cheese it was delicious and fresh

About 2 to 3 months ago this place was good. The people gave service as requested by customer. Recently the pizza guys changing time by time and their service is not consistent and sometimes not friendly. I paid for 5 toppings but I saw there were just 3 or 4 toppings. I asked for well done pizza the guy(s) made it too juicy and watery pizza. I dont think going there anymore.

Excellent pizza.

I Ive been ordering pizza from this store a lot. Very good pizza and friendly delivery person was the reason for my choice. This time though things were different. First the ground beef on a pizza was questionable. Happens, right? BUT then I called the customer service..... This is were things went totally wrong. Rude response form the customer service rep did not meet my expectations of how the customers in Canada should be treated. What DO YOU WANT ?! he said.... Really? Enjoy your 1 star then... P.S. Those phone calls are recorded... EDIT: Pizza store replaced my questionable pizza promptly. Thank you. Now its time to replace the customer service representatives

They always have different promotions. Choose thick Doug and you never regret that.

Had a terrible experience at the specific location. Ordered 90 dollars worth of pizza and wings for delivery, my pizza arrives. The delivery driver had a sour look on his face. He handed my order over, then said next time you should add a tip. So apparently the 3.99 delivery charge goes to head office as a service charge (his words) he doesn t get paid to deliver he said he was doing me a favor, I wouldn t have mind giving a tip if the pizza was made better and his attitude was positive. The pizza was poorly made, crust burnt, very soggy pizza. Needless to say I will NEVER order from that specific location ever again (6369 yonge street). I am a loyal Pizzaville customer, but this experience has turn me off a bit. Please management have a talk with this location about customer service.

Good tasting XL 3 topping pizza...however at $4 more than Pizzaville location at Keele and Rutherford.

Hi Everybody i am artin so your pizza of hot hawaiian and spinach archechoke was so wonderful and delicious and very very good

Good old pizza store

Another pizza place with employees NOT properly wearing masks. I ordered a pizza here a few days ago, I walked in and the man making another pizza, had his mask worn underneath his nose. While waiting to see if anything changed during me being in the store, another employee walked out from the back area, looked to be a manager, wearing no mask at all.....during a global pandemic, working with food. Absolutely shameful

I don t think so it s franchise store, I ve seen them buying grocery from no frills, and food basics,

Fresh made pizza, nice people at every location with some good conversations.

Nice fast pizza to go, the place is clean as far as sight reaches. toppings are diverse, mostly fresh and their quality is OK considering the price, although the crust could be better in my opinion (it is fast fermented and does not have that developed fermented tangy taste and its not airy,bubbly or charred like an Italian pizza dough), price is OK specially if you like your pizza plain and you dont go crazy with the toppings, they respect your instructions well and make it to your preferred specification; and they have a lot of possible adjustment in their app; the app itself is super user friendly. the only downside for me is that the food quality is not consistent and is very dependable on their oven operator.

Poor quality and late delivery, made me disappointed on Friday night.

Bad Quality and Taste... I ordered French Fries, they gave me unsalted pure carbon instead. The worst food I had in Toronto.

Very good pizza, I will recommend pizza bill.

Worst pizza ever had thrown in garbage. When back and complian nobody listen . Other locations much better. Please dont go this location

Pizza was good

I have been going to this place from a couple of months now. So far the service was good. The taste is fine.

Really delicious pizza with very generous toppings, all of which taste freshly prepared. The crust is amaaazing and the customer service and gentleman preparing the pizza are top notch! Love this place

Great pizza, good service, and a simple yet elegant experience

Everything is perfect ; taste, quality and staff

Had a great experience. Service was slow but it was worth waiting.

Clean, organized store with Welcoming, attentive, & friendly staffs. The efforts are reflected in the final products with delicious pizzas.

Standard for take out by the slice

If I could give a zero for this location I would. I understand Christmas eve you close early we were having a party for work. I was calling in at 745 the man picked up the phone and said we were closing soon. I told him I knew exactly what we wanted . I needed a party size pepperoni pizza. Which was going across the street to our work location. He asked for my address I gave him my address and phone number. He then didnt even ask for the order but hung up on me. At 750 I called back again was placed on hold for 10 min nobody picked up after that and u got a we are closed. This location will never see me again or my work. We were having a Christmas party and I did call before closing. This is not a way to keep customers by hanging up on them because you want to go home. AS A MATTER OF FACT I TOO WORK IN A RESTAURANT IN EVENINGS AND I DONT KICK OUT MY CUSTOMERS. A very upset customer. I wound up having to go with another company. Although not as good but they wanted our business. and said we would be closing soon.

I have my usual at pizzaville, almost always exactly same toppings. I used the free pizza coupon for the order and it completely came out with extremely sparse toppings. The pepper and spinach are actually added by me because it was so difficult to eat. It did not even have any sauce on it. Automatically, one would assume it is due to using a free pizza coupon.

I would never recommend wings !!!

Good pizza at affodable rates.

Very good pizza. Better than all other chains!

Very friendly people here and the pizza is great for take out. Better than Pizza Pizza for sure and better than all the fancy take out pizza spots popping up in the city. And Pizzaville isnt crazy expensive like them.

To have a taste, it is worth the cost of taking a trip there.

Absolutely incredible pizza.... And I don t usually eat pizza, but loved their food. Also, super clean kitchen. Thanks a lot.

Outstanding service and amazing taste

wings were undercooked and so was the pizza. 3,75 for delivery when everywhere else these days is free. Not impressed and last time.

Why did you hang up on the phone, and your manners for customers are really bad. What kind of pizza would be good? Manners are really bad. I will never go to a store like this again.

Delicious pizzas nice and polite service

Great pizza. My kids awesome love it! Also, an amazing owner...he knows me by name, always so kida and courteous!

European lady who made my food was lovely. Pizzaville not as tasty as it used to be. Other main difference is Pizzavilles dough still tastes like cardboard, while others like Dominos keep improving.

Simply the best pizza! The secret is... Thin crust, lot of cheese and... any other toppings... Perfect!

All pizzas I have tried at this location were real tasty. Margheritas are highly recommended

I work next door, I just wanted to give it a try. Before me and my husband always ordered pizza pizza. However , one simple slice pepperoni pizza got me. So fresh so crunchy and the thin crust! My god , I m in love. It s my official pizza place!!!

Fast delivery and very tasty pizza. Will definitely order again soon.

Order a large pizza and an additional slice. Both were amazing! The service was great and the food was made very quickly even though only one oven was working.

The pizza tastes good. But poor Delivery Man s poor service. He is very rude, unable to comply with consumer requirements. I was so offended by this rude delivery man that I threw out all the pizza.

Only one employee at this place has the ability to make pizza, and has any respect for customers. The man who works saturday evenings is respectful, polite and offers great service along with delicious pizzas. Every other day of the week the pizza here will make you sad and hungry. The franchisee/owner along with other employees are too busy watching TV to greet customers and only address customers with a visibly annoyed attitude. Unless your pizza is made by the saturday night man, expect it to be very barren of any toppings. If you order a free pizza from the rewards program expect it to be missing toppings, and the toppings that are actually there will be very sparse and unfortunately you cant use your free credit at another Pizzaville so just STAY AWAY.

delicious pizza and prompt, friendly service. this is our go-to franchise pizza place. very nice, hard working owner. the super hot veggie is our favorite!

Not. Bad

Thank you very much for providing pizza for our school Christmas party! Your contribution is greatly appreciated!

I placed an order over the phone and the Driver showed up today with my 100th delivery. He didn t have change for a $50 for a $30 pizza. I asked him to go get change and come back......it s happened before and there was never problem. He came back 5 min later and told me he has no change. He wanted me to tip him $20 on a $30 pizza. I asked him to go get change, we re at home for the day and he can come back any time. He freaked out and started yelling to give the pizza back. My kids we re eating the pizza at the kitchen table which he saw and made us give back the half eaten pizza. I have been a customer of Pizza Ville for over 30 years and this experience pushed all customer service boundaries. I will never order from Pizza Ville again and will make sure everyone I know doesn t order as well.

Great pizza

Perfect

Pizza quality is surprisingly good and seems to have improved alot over the years it seems However owner operator pizza baker not very friendly or interactive or personable at all. Hes almost a mute with no expressions. I dont know if it is because he was busy and short Staff or what but as a first time customer I didnt like his demeanor and customer approach. You need to smile more my Persian friend. You can do it. Maybe Ill give you my business again if you show some customer appreciation and the absense of snottiness.

Whenever I go there they treat me with respect and the food they prepare is great!

Super friendly, super delicious.

Excellent food and friendly service

Great food, clean place

THE BEST PIZZA EVER.

Love their walkin specials

Good pizza.

Definately the best pizza I have had in a long while especially for such a great price!

really fantastic pizza and chicken wings So crispy

Had it there. . Was cheesy and yummy. .

Best pizza dough

Great tasting thin crust pizza, with 3 toppings!

Good, fast service

I dont normally post negative reviews. But this time I NEED to. I placed an order online. 50 minutes passed and still no food. My husband called customer service and inquired where our food was. He was told that it should be arriving soon and to notify the driver that it is free. It FINALLY came. My husband took the food. He then told the driver that our food was free because it took forever and customer service approved it. The driver then try to get into our house and grab the food. My dog (German Sheppard mix) started growling and barking. My husband slammed the door in the drivers face. The driver then kicked our door and left a mark on the door. My husband opened the door and my dog and my husband chased him to the car. Their customer service is atrocious. Majority of the time our food isnt cooked properly or the drivers are rude and ignorant, and even sometimes racist calling us ignorant white people. If I could give zero stars I would. Dont think theyll be paying my house a visit courtesy of my scary dog. Good doggy!

Bad service; Pizza isnt any good either. Delivery time exceeds 1 hour.

They make a good pizza. Have been going to this location for years and have never had any issues. The employees are very nice.

Really good walk in specials, beats most of the standard pizza chains for quality.

The crust is super good

I started ordering from pizzaville a few years ago, and at first everything was good, drivers friendly, they even brought NOW magazine and a few other publications. But I noticed they were getting stingy with the double bacon - one pizza didnt even have one piece of bacon for every slice! A complaint to head office got me a credit, which I used on a final pizza from them - that came with burnt bacon. Funny joke.

Very good pizza amazing service

They got some amazing deals and the pizza is great, love it

Try Asiago Chicken ...best pizza ever!!!

Great service. Tasty pizza and everything.

Good. Liked it

Friendly staff and their fresh made pizza are always delicious and way better than other brands. Weekends and holidays they get really busy in my experience and its better to preorder to avoid long waiting time.

The delivery guy is really polite, food arrives fast and hot.

Ordered a baked panzo to go, very tasty with fresh ingredients, cooked well. Id definitely recommend

I tried gourmet pizza one time, they made it good!

Quick delivery. Nice peo e delicious food

Rude and unprofessional. Food is average, but today the guy very rudely sneered at me Get out of my store Im not making you anything. Not joking. On another occasion, they messed up our order giving us all the wrong drinks and I politely asked them to correct it. They, not lying, began to yell at me like a madman. This is the worst location of pizzaville likely in existence.

Although its a franchise they operate by knowing their customers and treat you well as a valued customer. The pizzas are great. Especially the meat pizza.

Called twice. Hung up on twice. After being on hold, the guy just continued putting me on hold. Took 15 minutes of my time, and felt much more frustrating then it had to be.

Terrible food,customer service and overall experience. Ordered on Sunday at 6:00pm when theres no traffic on the roads,waited for the order for an hour and 10 minutes,called 2 times and spoke to customer service and the driver it eventually arrived! WINGS BURNED COMPLETELY! Potato wedges were soggy and the consistency of mashed potatoes. Panzerotti lacked one of the topping I specifically ordered, even garlic bread was horrible. Watch out for this particular location, and all Pizaville in general due to the fact that I spoke to the head office regarding the refund for the food that I ended up throwing out,and was refused by this location a refund, (the food is in the compost bin rotting right now). Bon appetite my friends!

Walked into the store to PICK UP my pizza I ordered ONLINE. The guy that works there didnt even GREET me as a customer and kept on working... Waited 5 minutes until he finally asked what I would like to order. He was making pizza or something. When he was about to serve me I would have thought that he would WASH HIS HANDS. Nope. Never ordering from here ever! And I was wondering this whole time why they are always LATE when it comes to DELIVERY. 45-50 Minutes wait time for the pizza to be delivered... Comes after waiting over 1Hour and 10 minutes. Seriously go ahead and take a chance. But never do delivery orders Id say do PICK UP only if this is the only pizza place you want to get pizza from... Also the selections of pizza dont seem to be that good. Ive tried all of their side dishes and their wings. Absolutely the most disgusting FOOD ever! Its GARBAGE! Just a final note. The guy DOES NOT WASHES HIS HANDS!!!

Amazing staff, ample seating area, excellent

Disgusting scumbag handled just about every piece of equipment behind the counter, handled paper and coin currency, then fisted all the topping containers and pizza dough. Disgusting. 0 star. Tried to argue with me when I demanded a refund.

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