Castello Ristorante in Woodbridge

What a beautiful space! Great service and excellent food. Really enjoyed our meal there, and what a great space to host an event. Highly recommend.

This place is our favourite for business meetings and more. The food is incredible! Luisa is awesome and we can t wait to come back.

Food not the greatest, service not so great, needs improvement.

Ava wowed us! She provided exemplary service and the owners were simply fantastic. Would highly recommend for any event or special occasion.

Great food and great service. Ava is awesome.

Ava is the best!

Thank you to Luisa for doing a great job tonight. Great service

First time at this restaurant, phenomenal meal to say the least! The lasagna was the best ever; truly authentic Italian. The salads were fresh tasteful and delicious. Pizza was flavourful and light. Service and atmosphere is one that you want to experience.

Another stellar catering experience!! Food was enjoyed by all at last nights Christmas dinner here at my home. Josie always makes sure the menu is superb ! Food

Update - Nov 26-24 - Made a reservation for 16 people. Called to confirm and they placed me on hold for over 5 minutes and I had to hang up. I cancelled the reservation because surely if they cant handle confirming a reservation for 16 people they cannot handle serving a group of 16 people. This is my very last chance for this restaurant. Horrible experience. Made a reservation on the phone day before to celebrate father s 81st birthday. Went to restaurant was told they do not take reservations and that they were very busy and could not accommodate us. A robotic hostess continually repeated blankly I m sorry, we don t take reservations . I told her I made a reservation yesterday and again she said I m sorry we don t take reservations . I asked if we could sit outside and she said I m sorry our kitchen is very busy today. Went outside to call the number again to see if I called a different Castello restaurant. The restaurant answered and then proceeded to hang up on me. Ran in to owner outside who advised they did have room outside and that they could accommodate us. Who wants to eat at this place now?! Do not recommend.

**Delay in Ordering:** - Arrived late for a birthday party. - Guests already present couldn t order food until everyone arrived. - Bread was requested to tide over the wait but was denied. The staff stated it was their policy to serve bread only when food is ordered. **Questionable Service:** - Bread never arrived even after the order was placed and had to be specifically requested. - A waiter asked intrusive questions about a guest s visible purse, seeming to assess their spending power. - When a guest requested a new straw, the waiter questioned why it was needed instead of simply providing one. **Prolonged Waiting Times:** - Meals took over an hour to arrive, despite another table receiving appetizers, entrees, desserts, and teas in the same timeframe. **Birthday Celebration Issues:** - A request for an additional candle was denied, with the waiter suggesting reusing the same one. **Billing Policy Change:** - The restaurant required all meals to be paid on a single bill, contrary to previous visits where splitting bills was allowed. Final Thoughts: While this restaurant has been a pleasant experience in the past, this visit was overshadowed by poor service, unreasonably long wait times, and unprofessional behavior from staff. These issues left a sour note on what should have been a joyful birthday celebration.

Came here to celebrate a friends birthday and I was appalled to see how the staff here treat their customers. It took them over an hour to deliver our meal, and they said that they will not give our table bread until we order food. Meanwhile, the same policy didnt apply to other tables. Will never go here again.

I wish we didn t even consider this restaurant. From the time we entered, the service was terrible. We felt the energy! The server got our order wrong and had the audacity to continue to be rude and blame us instead of replacing the order. I wouldn t recommend this restaurant around this area. The food quality was a solid 5/10. They definitely had preferential treatment with each customer which we noticed based on walk in vs a big group.

Worse service- don t waste your time and money at this restaurant! If you have a gift certificate they forcefully have to give 18% for terrible service I refused to pay the extra gratuity. The manager on site Eva couldn t even resolve the issue. Felt like we were speaking to a wall.

We visited Castello to celebrate a milestone and ended up having one of the worst experiences. The server made a mistake with our order, but was not apologetic and was very rude! He claimed that we moved seats He went off speaking in his native language with other staff about us. It was upsetting to know that we were being treated differently from the others. Never again!

Horrible service! The vibe was off from the moment we walked in. Don t recommend whatsoever

Went to celebrate a birthday there. The service was atrocious. The server was rude and would do things begrudgingly, sometimes ignoring requests until we asked multiple times. My guests were all annoyed by the end and it ruined the mood and occasion.

Vegetarian options: They have some vegetarian options and they have NO vegan so dont believe their menu or what their OpenTable profile says as it is false advertising because their menu changes and they dont modify their dishes as per the waiter. Food

Very disappointing experience The servers are super rude asking everyone to remain in his seat as if we were in a class. They refuse to make any changes to any dish even if the change is asked for to avoid food allergy. Then the sever started by serving us plain hard bread without any butter or oil and he went around the table announcing that this bread plate is free and it you need more bread you will be charged $15 (Note: we were a table of at least 20 persons and we were given 1 plate of plain hard bread that has 6 pieces of bread Only) Also they change for water and a cake cutting fee for each one of us as we were celebrating our friends birthday and they add a mandatory service fee of 18% which is super high My plate costed $29 I ended up paying a total of $50 Also they have a limited seating time They literally ask us to leave the table before we even get to pay our bills which is super rude and unprofessional They asked us to leave the table and pay our bills in the corridor Definitely not coming back to this restaurant

Worst customer service ever

Excellent food, above average pizza and attentive service.

Seafood was terrible. Service was slow

Horrible customer service in the reservation department. Was planning on having my twin babies baptism reception at Castello s. Patricia quoted me a reasonable price for a small menu. She gave me her cell number to finalize. I messaged her about adding a calamari dish and spaghetti for the toddlers and suddenly the quote doubled. I asked her why the price jump and she ghosted me! Stopped responding to me even after I asked if we could review my custom order. You have lost my business and my family s. You added unnecessary stress and time wasted when all I was asking for was communication. I guess your business doesn t like money. I wouldn t waste my time with this restaurant offering the same simple Italian dishes as competition around and for ridiculous prices!

The atmosphere was very elegant, romantic and sophisticated. Food was absolutely amazing. Fresh and homemade. Our server Massimo was delightful. Very attentive and had fantastic recommendations. We will be having our next function at Costellos.

The food did not match the expectations from fine dining food.Super friendly service and beautiful place.

The food is honestly not good for the price The server was amazing but the food was very very underwhelming Parts of it was burnt and very small portions Food : 1/5

The pizza was excellent!

We celebrated a milestone birthday at Castello Ristorante. The food, service and atmosphere is second to none. Massimo was the perfect host and provided excellent customer service. He was welcoming, friendly and offered to take family photos several times throughout dinner. I highly recommend this restaurant. Try the focaccia e olive!

I rarely post reviews, especially negative ones, but this place was a huge dissapointment. Do yourself a favor and go somewhere else...lots of Italian restaurants in the area where for that kind of money you will get much better food and service...

worst experience ever

Had our wedding dinner at Castello this past weekend. Thank you Patricia for the little extras you included in decor. Kevin was amazing and food was delicious.

This was my second time at Castello Ristorante, and unfortunately, the experience was similar to the first. The quality of my dish did not meet my expectations at all. While the place is good for drinks or coffee, the food falls short of what I had hoped for.

Sincere appreciation for making Castello Ristorante the perfect choice to host our Celebration of Life. Josie, you and the entire staff of Castello Ristorante, made this very difficult time much easier. You gave us so much attention, took care of our 100 guests with short notice, with excellent food and ambience. Thank you again Josie, for telling us it was no problem getting our special dish prepared, and Maria, who went to Orangeville at 6am to pick it up and prepare it. I am forever grateful.

Excellent food, service was outstanding.

We recently had our engagement dinner at Castello and it was a dream! Beautiful space, very elegant atmosphere, the food was delicious and the wine was too. We worked with Josie to settle all of our plans and she was lovely. Thank you for a very special and memorable engagement!

Their prices are crazy expensive and for what? Their truffle fries tasted like Costco fries and were somehow much much more expensive than any other restaurant s truffle fries ($18 dollars for like 10 fries?!?!) AND they double-charged us for things. Will not be going back you should save your time and check out any of the other Italian spots in the area.

The restaurant is very elegant and beautiful. One section has upholstered chairs and the other has very pretty silver chairs. The food was delicious and the servers very attentive and helpful. Parking: Located in strip mall with parking lot Wheelchair accessibility: One section is accessible, the other has stairs

Not recommended. I went with my wife for lunch to spend some good quality time together. The food was nothing out of the ordinary, but unfortunately the whole experience was ruined when we found a hair in the calamari. We told the waitress who promptly took the plate away only to come back five minutes later and told us that the chef said that was not a hair but a vein from the calamari. What a lame excuse. We asked for the chef to come to our table, but never showed up. A moment later the owner of the place came and gave us the same explanation, and that they were in business for 26 years. I told her, that we only wanted an apology not a justification. She eventually gave us one, although it didnt feel sincere at all.

I would recommend to everyone to NEVER eat here. They recycle the meats and cheeses from the sharing platters that have been cleared from tables and reuse them on NEW tables. Absolutely disgusting and breach of health regulations for sure!! I ve even witnessed them take fried calamari that was cleared from a table, reheat it in the fryer and serve it again on a NEW table. These are not lies; they are facts. Also if you purchase flat bottled water for your dinner (and especially for parties) just know that you are drinking tap water. Absolutely horrible restaurant!!!

We had our hockey banquet today. The food was exceptional. Cooked just right..and tasty. Service was super pleasant.. this was not our 1st time here. Would recommend it again. Vegetarian options: Veggies were cooked just right. Tasty Parking: Free parking

We recently had dinner at Castello in Woodbridge, and it was a fantastic experience from start to finish. The risotto was perfectly cooked creamy, comforting, and just full of flavor. The meat lasagna was equally impressive, with just the right balance of cheese, sauce, and pasta. What made our visit truly memorable, however, was the service. Chief Camilo and our server Massimo went above and beyond to make sure we felt welcome and cared for. Their attention to detail and warm hospitality made our night. We can t wait to return!

This was by far one of the best Italian restaurants I have ever been to the food was amazing. Our server Massimo was outstanding he was so friendly and made sure we were taken care of. I would go back to this restaurant in a heart beat.

Amazing food and service!! Massimo made the party a success. Love this place Food : 5/5

Louis was a good guy. I ll be here again for his service

Louis was a good server, checked on us consistently.

I loved dining out here and the service was amazing thanks to Louis Kid-friendliness: The restaurant is kid friendly, they had a kids birthday party when I was there and it was cool Food : 4/5 |

I have been waiting to write this review so I could provide accurate feedback from more than 1 visit. NOTE - Bathroom is not accessible for persons with disabilities, so maybe they could spend some money to make the bathrooms accessible and cater to those who should have basic accessibility. (Ive been before in the past 5 years) and I had a communion event on April 20th for dinner and a birthday celebration on April 28th for dinner. I must say, there was a difference between events, so its clear that less effort and quality is put in when there is an event with larger parties. On April 20th (full of events) the reception was scheduled for 5:30pm - bread/antipasto didnt arrive at the table until 6:54pm, we were STARVING. Servers were teenagers that didnt know if we could order drinks from them or the bar. The pasta was a horrendous colour of peach that smelled like a can of Chef B off the shelf. Calamari were dry and overcooked with zero salt. Chicken in some sauce that I cant describe with 1 Brussel sprout for some greens. On April 28th (less events in the restaurant) we had a server who actually stood near the table and was very helpful, kind and attentive. The pasta was a beautiful red sauce and was actually delicious. A lamb chop was served for dinner which was under seasoned and lacked even a pinch of salt. I left the dinner hungry, but it was an improvement from the previous event by far. Antipasto at both events were very cheap and low quality. Perhaps going to this restaurant for a sit down dinner without a prefixed menu may be different, however, pride of work and good quality food should be consistent whether you spend $80/person or $120/person. I wish I was able to decline the events because of the location, but I was forced to attend for close family events.

Good was great and so was the service

Booked a table for 12 a week in advance for a birthday party. The day before I get a text to confirm, which I respond yes. 6 hrs before our reservation I get a message that my reservation has been cancelled. I call the restaurant they tell me it was cancelled because the whole restaurant was booked for a party. Then why take my reservation a week in advance? Will not be recommending this place to anyone

My family and I had a phenomenal Mothers Day brunch at Castellos. Food was flavourful, hot and there was plenty to choose from. Thank you Castello for a wonderful Mothers Day!

Took 20 minutes to get a coke. Never got my prosecco bottle. Food is great. Get better service. Also 10 minutes for a bill. Its mothers day aswell but not that busy.

Food was great, good service Excellent Mother s Day menu Kid-friendliness: Many options

I have eaten here a few times. The first was with my wife and we ordered from the menu and had a really good meal. The food was made to order and everything was fresh. The service was great. The other time was a brunch buffet for mothers day. This time the food was very good too. There were a few better dishes but most was just good. The service was superb and very friendly. The servers were Andrew and Naib, i think. Naib was extra attentive and made sure my wife got a drink that was sweet enough for her liking. The other time we went was pre-coci for my dads 80th. We went and pre-set the menu. Two pizzas, antipasto, focaccia, rigatoni allpomedoro, veal chop w/veg and fruit. Everything was excellent and freshly made. The service was very good and friendly. We will be back.

We went for the Mother Day Brunch buffet. I had my family with me as well as my parents and my inlaws. The waiter was Andrew and then he was replaced by Naib. Both veey nice and freindly. We ordered a bottle of red wine, 2 bottes of water and 1 Moscato for myself from the bar menu. A glaas of white was brought to me by mistake and only because I said this isnt Moscato Naib came to tell me they dont have Moscato and so I asked for Zinfendale. A sample was brought to me and that was not Zinfendale either. I ordered White Sangria with some OJ to make it sweeter but the bartender still had to add more simple syrup to make it sweeter. The food was good but the Pastas were almost empty and the grated cheese was as well and was barely warm. We were not rushing to leave so we were just socializing before we would get some desert. Fruit was not replenished and the deserts were almost all gone. We still had 1 hr to go so you would think they would be filling up the desert station. There was another buffet set up at the front so thats where I went to get some desert but there was no fruit either. It was very busy and i understand they were doing there best but then they have to do better for $55 per person. Parking: Lots of free parking Wheelchair accessibility: They have wheelchair assesible seating on the mainfloor.

My family and I went to Castello yesterday for Mother s Day. I am extremely disappointed. Upon calling and making a reservation, I wasn t told that the lunch would be buffet style. This was very misleading - I hate buffets. The buffet was not good. Each time I went up to get food, all of the serving trays were empty. I had to ask the waiters several times to refill the food at the station. There was also not much selection (2 pastas, 2 meats, antipasto, and one tray of potatoes). The dessert table looked like they purchased desserts from Food Basics and put them on display. I asked for a cappuccino, waited for a solid 25 minutes for the cappuccino to arrive and received the most disgusting cappuccino I ever seen (see attached photo). I did not even have a sip! This restaurant really put a bender on my Mother s Day. Not a good experience at all. I do not recommend. My family barely ate anything and we left spending $50.00 per person which was quite upsetting. The atmosphere was extremely loud and very crowded. I had a baby with a stroller, and it was VERY difficult to move around. I will never book a lunch or dinner at Castello again.

The place is beautiful

The best way to describe this place is to say casual dining with fine dining prices. Attention to detail would make it better. Food took a while, but we kept ourselves entertained, so it wasnt that big of a deal.

Castello is a family-owned restaurant that has been around for over 20 years and can be considered one of the OG Italian restaurants in the Woodbridge/ Vaughan area. Not only is it a restaurant serving lunch and dinner, but it also has the space to host private events- wedding reception, birthday parties, company events, etc! They also offer catering services for your next private party. We had a reservation on a Thursday evening for a nice dinner at around 7pm. The interior was classy with chandeliers and a huge flower centerpiece, but kept it warm, with intimate lighting. They werent too busy in the dining area as only a few tables were occupied, contrary to the big event they had going on on the mezzanine floor. We were greeted by the lovely restaurant manager, Kevin, who brought us to our table which was tucked at the back corner of the dining area. Heres what we ordered and what we thought of them... DRINK: - Verbena Blues Lemonade: the original version was a vodka-lemonade cocktail, but my boss requested it non-alcoholic and they were able to accommodate her request. The colour of the drink was a beautiful azure that reminded you of the ocean water. (I didnt get to taste it as its my bosss drink... but she finished the whole drink so I assumed it was good enough?) FOOD: - Cozze Marinara (PEI mussels in tomato sauce): well-cooked mussels... in a pool of seasoned tomato sauce. The only slight issue was the amount of crushed shell pieces inside the mussels was a little much. - Beet Arugula: the dishs name says itself... essentially an arugula salad with beet chunks, sprinkled with feta cheese and crushed pistachio. The dressing was said to be berry vinaigrette, but it tasted more like olive oil to us. It was a refreshing dish to balance out all the salt. - Rigatoni Profumo De Bosco (mushroom rigatoni pasta with rose sauce): the pasta was al dente so it still had a bounce in every bite, the sauce though... it was a tad bit too salty for our palate, as the dish already came with prosciutto (small tiny bits and pieces of it) which was salty in itself, together with the salt in the sauce, it was overpowering. - Scaloppini Al Limone (veal with veggie): it was my first time having veal and possibly going to be my last. The texture of the veal was dry and a bit tough to cut into. It had the texture of a thin pork cutlet rather than the tenderness of red meat (maybe I am wrong?) DESSERT: - Tiramisu: its almost a MUST ORDER whenever I dine at an Italian restaurant. The ladyfinger part was moist without being too soggy, and the mascarpone layer wasnt enough to give the overall bite a more rich, and velvety texture. Not saying its not tasty, but if they put more mascarpone, it would have been CHEFs KISS!

During my recent visit, Massimo and Kevin provided excellent service and outstanding food. My family and I truly enjoyed our experience. I highly recommend this restaurant to anyone looking for a delicious and enjoyable dining experience.

I just had an amazing lunch at Castello in Woodbridge for my Nonno s birthday. Me and my family loved everything from the calamari, porcetta and polenta plate, to the pasta and pizza. The service was amazing thanks to our great server Massimo! He was incredible, so nice, funny and very welcoming. Thank you very much for the lovely experience.

Thank you for accommodating our table of 11. Unfortunately, our experience at Castello was not as per our expectations. We were very excited, as we heard great things. The ambiance was great, the interior was beautiful, however the service and food were not the best. Firstly, the Appetizers were absolutely mediocre, however compared to the Mains, they were the only edible items. As for the mains, 1 of our mains was brought out and it was cold. Another order of pasta originally came with pesto, however the chef did not add any pesto at all. The server (Massimo?) then brought out pesto on the side, and my friend refused it. She asked for the dish to be made as written in the menu, rightfully so as thats what she ordered and thats what she would be paying for. The pizzas were downright terrible, the Margherita Pizza was anything but that. They were dry, and absolutely flavourless, and barely edible. Now heres what takes the cake. When it came down to the bill, we were told that the cake WE had brought, had to be charged for a cutting charge of $4. This was AFTER they had already brought out the cake, this wasnt mentioned during booking the reservation, during the time our apps or mains were brought or even when the cake was brought out. He told us this when we asked for the bill. The server proceeded to say he has nothing to do with that and we can speak to the manager directly. When presented with the bill, we noticed that the cake cutting charge was not just $4 on the whole bill, however it was $4 PER PERSON. That was a total of $44 added to our bill just for them to bring the cake out to our table. They didnt even cut it for us, we cut it ourselves and we were still expected to pay the cake cutting charge. The cake itself wasnt even worth $44 for us to be paying that fee for literally no reason. Thankfully, the server already spoke to the manager and they had the charge removed without us having to speak to the him. On another note - the server said to one of my friends You guys are a difficult table and then proceeded to say as a joke... when we didnt have any special requests at all, apart from the apps being split and us paying our bills individually. Very rude behaviour masked as joking. He did, however, bring out a Tiramisu for the Birthday Girl on the house, which was a nice gesture I guess. However, this still was a 1/5 and pure disappointment. The food is the main purpose of a restaurant, and unfortunately it wasnt even worthy for some of us to pack the leftovers to take home. Terrible food, odd cutting cake charge, and extremely expensive. Would not recommend.

This restaurant is simply amazing. The wait staff goes above and beyond.

OMG the food! such delicious authentic italian food and quality ingredients. The server was so charmin and made us feel so welcome .. the vibe makes you feel comfortable. But the food makes you miss italy as it takes you back!

Took my friend here for her birthday dinner. She absolutely loved it and so did I. Our sever(Massimo) was friendly and funny. And the manager Kevin aka Pretty Boy also made a special appearance. Thank you to all the staff for the amazing time.

Absolutely elegant experience. 5 star all day. Every day.

Pistachio cake was absolutely to dieeeeee for 100/100 super light

We got the striploin steak, funghi pizza and grilled branzino as well as the beet salad and pistachio cake. Everything was a chefs kiss. Server was great and recommended a great dessert.

Have been here acouple of times. Food is delicious and staff is kind, knowledgeable and helpful. Will definitely go back.

Absolute TERRIBLE restaurant. Im not a picky guy and neither is my family but the service was trash, the food was not good at all for the price and to make a long story short, this basically ruined our night out celebrating my grandfathers 85th birthday. 1.5 hours it takes to serve 10 people pasta and pizza? There were only 2 other tables in the whole restaurant. One table of 4, the other table of 6. Save your time and your money. My pizza was flat and hard (the dough obviously didnt rise properly) which I know because my uncle ordered the exact same pizza as an app which took 40 mins to arrive and it was thicker and looked a lot different. We asked the server after waiting 30 mins if we could get some bread (pretty standard for an italian restaurant (we are italian). He replies saying we dont usually do that but I can ask the kitchen. Bring us back warm bread... it wasnt warm. Inside of mine was cold so it was frozen for sure. Table behind us had bread and butter and it wasnt bread to order off the menu since it wasnt on the menu... Meaning they have bread rolls that should be given to tables and they had small butter. Why are they hiding the bread Also we asked for butter and the server says youre paying so much for dinner so why not. It costs me nothing. Weird reply that contradicts the fact that they dont usually give bread apparently... The coke was flat (2 of us got a coke) and one diet coke which was worse than the regular. Was flat sugar water. We complained and the second diet coke was warm and worse than the first one (no idea how thats even possible). The gnocci were mediocre, saice had an odd flavour. The pizza was super gamey and the soppressata was thick hard greasy pieces. Im a pizza fanatic and I have never been grossed out by pizza. I actually had to take off the suppressata because it was making me nauseous. To sum things up I have no idea how this place has any good reviews. We are not picky at all and never complain but on behalf of my whole family, what a complete waste of money and time. We drove 45 mins to eat here and celebrate a significant milestone. I would have rather had East Side Marios.... And that place is dog food (coming from an italian) lol. Castello team, you guys need to re evaluate a lot. Ciao

Out of stock for almost half the beers on the menu. Asked for polenta fries and they gave me truffle fries instead with ketchup for my appetizer. I walked out..... No wonder why this place was not busy on a Saturday night

I have given them 5 stars since not only there s great ambiance but the service is absolutely superb. The warm welcome upon arrival makes you feel at home. The food is fresh delicious and of excellent quality. They were very accommodating of a last minute request for birthday cake for my granddaughter. Thanks to the wonderful staff for treating us so special.

Went for a late lunch. Food was delicious, hot and good size portions without going overboard. My only complaint was my salmon being a bit over. But Id strongly recommend it and will be going back Food

Celebrated my baby shower at Castello. They were able to accomodate my party with less than a months notice. The food was spectacular, the service is amazing and the decor is one of my favourites in all of Vaughan Restaurants. I would highly recommend Castello if your looking to grab a meal or celebrate a large event. Thank you Josie and everyone for making my event extra special at Castello

Came to celebrate our brothers birthday. Its a hidden gem, and the food was delicious. I got the gnocchi, we shared apps, and everyone enjoyed their food.

First and last time. The service is horrible ... not even worth 1 star. When I arrived, the host said I didnt have a reservation when I called 2 hours prior to make the reservation. The menu lacks dinner options. The food overall is okay but not worth a second visit, in my opinion. What Italian restaurant doesnt serve bread and oil with your dinner?!? They really need to improve on the lack of service.

Thank you Mahbub for the wonderful service. He was very attentive and was quick to refresh the table. It was a busy Valentines evening yet we felt very well taken care of. Family of 4 Sue C.

Marian was such a great waiter and great service

This was my first time at the restaurant and the staff were amazing! Thank you to Monica, Kevin, Miriam & Sabrina! They went above and beyond to make sure our experience was amazing! The food was delicious which tied everything together.

We used to come here a lot but that ends tonight! The worst service, we were ignored by our server all night, they didnt clear the appetizer dishes that had been sitting there for 30 minutes, the server that brought out mains had to scramble, just so bad and not just us, tables around us complaining, too bad, we used to love this place and recommend it but no longer, way to ruin a Valentines Night!

This place doesn t even deserve a one star. Came here tonight, had a reservation and waited 30 mins for the table. If you plan on coming here except very slow service, no water on the table until you remind your server and about a 2 hour wait for just appetizers to come out. They had a special menu for valentines with only 8 items on the menu. The minuet we sat down I was asked to order right away because we are very busy tonight i need to take all drink, appetizers and food orders right away who says this to their guests? They wanted to rush us to order but waited over 2 hours to get served food. We wanted to order an appetizer, after we got rushed to order and were denied it will take too long to make is what I was told. When we asked to speak to a manager they didn t even acknowledge our frustration and left us sitting here STILL with dirty plates and empty drinks. The place didn t look understaffed, lots of servers and managers walking around looking at all their guests empty tables. Then when we asked for the bill the server asked us to write out on a paper what we had ordered to bill us. Very unorganized restaurant! Extremely upset with the service. Would never return.

Their service is horrible, I will never be back. Took 3 hours to get our food. Managers Josie & Patty need to work on their management skills. So many people walked out I understand it Valentine s Day but so many other restaurants also host Valentines and do not have horrible slow service, they never once came to ask us if everything was okay. Please save your time and $$. Do not I repeat DO NOT come here. Better options. Oh also we had a reservation too!! Yet they made us wait 30 mins, than 2.5 hours for our food!! The time made the food a 2/10. Never coming back ever. Better yet, they weren t even apologetic never even got water until 1 hour later, and had to ask multiple times to refill water. Just save your time, there are better restaurants with better service.

Although this restaurant has some potential, we didnt have a great dining experience when we visited. I want to be clear that our server was great, thats not the issue. The problem was that we waited 2+ hours for our meal and 30 mins for our reservation. It was a special day - I get it, however if you do things like overbook guests and you dont have the staff to keep up, these things happen. When the food finally arrived, it was ok, nothing spectacular. Apologies were made but we still ended up basically paying full price for the meals and with what we ended up paying, you would expect some standard of service to be met. It would have been nice to have our meal prepared within a reasonable time and then enjoy a coffee or dessert instead waiting 2 hours for the meal and then feeling like we were rushed out because we didnt finish the dinner till 11pm when they were trying to close. I hate to be negative but I do hope you guys can plan ahead better for your next big occasion.

Paying $110 for mushy pasta and mini bruschetta. Shame on you charging $5 per fountain pop no refills. What a scam.

We had the worst experience. We ordered the focaccia, diavlo pizza and two cocktails. The Hibiscus Sunrise cocktail had no taste. We were served crunchy toast instead of focaccia. The pizza bread was stiff and crunchy. The service was horrible from the start. They never bothered to apologize once for the horror they served. If you are looking for authentic Italian food, this place is far from it!

Very good food. Love the antipastos. Fried calamari my favorite

Great place for large parties. This was my second visit, food is great and nice ambiance. Kid-friendliness: High chair available, not too loud, and very spacious to take them around.

Gorgeous elegant venue, impeccable service, and the food superb in its multilayered flavors.

Went here last night for my best friends birthday. There was 14 of us and we had a small private section. Upon arrival at 7pm, I had asked the sever to bring us water and bread (I wasn t feeling well and just needed something to help settle). The server did not bring the bread and only brought a small jar of water for the entire table and used the excuse that it was super busy. Which it clearly was, but then don t accept any more reservations or guests. Or just up your staff? So around 730-745 the server started taking drink orders. Up to this point, I asked for bread and water 3x. Nothing. The server was obviously overwhelmed with such a big group. Fair enough, but either ask for help, or ask for names of the bills to make it easier - So now it s time for orders around 8:15 after the drinks finally come, we ordered. The server asked us to order apps and mains at the same time. I ordered Gnocchi with Rosé sauce and reminded her AGAIN just for some plain bread . Not only did we wait an hour and fifteen minutes for our dinner, but of course my meal was made incorrectly. The waitress KNEW this was a mistake. She RUDLY asked if I wanted to change my meal and I was too uncomfortable with her to say yes. So I accepted the meal - didn t eat much of it. It has pancetta in it .. and peas and it was a red tomato sauce (see image) Was not good. The server saw that I was unhappy and told me she would take it off my bill - thanks - but then had the nerve to say to my husband well I asked if she wanted a change . Just completely rude and inappropriate. The service is horrible and the food was just not good. Don t waste your time or your money. *** Separate Situation September 2021 The very first time we had been here was for my engagement party in September 2021. It was for 60 guests and it started at 430. When we arrived around 415 to set up, we saw that the party before ours was still going on. We had gusts arrive at our party at 430 and tables were NOT ready, the table cloths were dirty, it was EXTREMELY loud that the guests couldn t hear each other. The staff said it was our fault that we were early - but the contract said that the party STARTED at 430. Meaning, tables should be ready, it should have been set up. Was a mess. It was just too packed, we were so close to each other and yet we still couldn t hear each other speak .. and the service was VERY slow. It was quite expensive so we did expect high end quality - We were not happy with the service or the atmosphere - food was alright 3/10 at best.. We asked for a specific order for my grandmother and it came cold dry and was overall incorrect. For large parties (or medium size birthday parties..), we do not recommend restaurant!!!!!!!!

Went for a retirement party. Great set up, good food, drinks and beer normal. Staff and service top notch. Good place to go, dont overthink it just go.

The best lasagna. Highly recommend!

Food is not worth what you pay.

Came here last night for my friend s birthday and had a great time. Massimo was our server and did an amazing job, he was always ahead of the game and made us laugh a bunch too. The food was good and came quickly. We were there for over 2 hours and never felt rushed to leave. Will be coming back and recommend!

I was in a dinner, the food was amazing!!!! And Lara was very helpful, one of the best attendant ever!!!!

Smooth My Family had our kids confirmation this past weekend and all went smooth. From beginning to end the Food & Wait staff (Ava, Ally and Shibin) Were very accommodating and made the entire night most memorable for my family and I. The decorations and overall ambiance of the restaurant is very comforting and would defiantly recommend Castello Ristorante for all occasions.

Great restaurant and menu options. The family enjoyed the evening with a great ambiance. The staff was friendly and welcoming, especially Lara our waitress. A must visit!

The food is nasty!! Service is slow!! It took them 45 min to get my appetizer. I was wondering if their was only 1 chef in the kitchen m .

Lara, Aly and Kevin were amazing! Service was excellent! They were great with our large group. Food was delicious! They tended to all of our needs and requests in a very timely manner. Will definitely be returning and referring friends and family for future events!

Servers were friendly and attentive. Food was flavorful and generous portions. Highly recommend Castellos for family/social events. Parking: A lot of free parking Kid-friendliness: Kid menu options available Wheelchair accessibility: Location is ground level and wheelchair accessible

Great time

One of the best restaurants in Vaughan. As a true Italian i definitely recommend it!

Had my daughters confirmation family dinner there. The staff was very attentive and the food was delicious. I would not hesitate to hold other family events there. Very happy with the service.

We had a great time for family function! The service and food was amazing - would definitely come back.

Great service. Our server, Lara treated us very well and always made sure we were taken care of. 10/10 recommend this restaurant

We dined at Castello Restaurant to celebrate a Communion. The food was absolutely devine, and the service was spectacular. This was our first time visiting the restaurant and certainly will not be our last.

Great staff especially Laura, very friendly

What an an amazing evening at Castello for my daughters baptism. Planned to perfection by Josie and Pattie and executed with excellent service by Lara and Jacob. Thank you!

From Start to Finish, our Experience with Castello has been PHENOMENAL!! We were looking for a venue for our DD 1st Communion and from FIRST IMPRESSIONS with the owner Patti and the restaurant itself booked! We told Patti the day needed to be sweet and special for our girl and boy did she deliver! From giving us the VIP section so our youngest whose on the spectrum has her safe space, from ALWAYS ANSWERING AND RETURNING my phone calls, from decorating our space with extra touch of sweetness..Patti and Josie held true to their promise to make it all about our DD and for that we are forever grateful! Now the food and service, these also needs to be mentioned! My nephew has severe anaphylaxis to nuts and eggs and the amazing manager working that night, KEVIN, went above and beyond and had a replacement meal made! He just made it happen and that was awesome! Kevin took the time to listen to the mom on what my nephew can have (and the place was soooo busy that night yet he took the time!!) And the food was ready with everyone s meal so my nephew ate with us! And our servers Lara and crew were continually attentive and asking if we needed anything and if everything was to our satisfaction! Not everyone talks to a kid on the spectrum and Lara took the time to acknowledge my little one and talk to her and interact with her and for me that was GOLDEN so thank you Lara! Last, the food! It was perfect from the antipasto, pasta selection and our main course which was chicken..delicious! Everyone was full! And happy! And spoiled! Until the next event, Castello . Dietary restrictions: Accommodated peanut and egg allergy Parking: Lots of parking spaces Kid-friendliness: Very attentive and patient with the kids.

Came to this amazing restaurant 2 weeks ago for a communion for a close friend of ours and the food and service was amazing!! Lara & Ally were our servers mostly for the night for our table as there was a lot more tables and they were so friendly and so playful with my daughter. The service was excellent highly recommend this place for a special occasion if anyone is gonna have one! Thank you again Castello Ristorante for an amazing night with good service and good food!

Natalia was our server for my mom s birthday, and she was absolutely amazing. So pleasant to talk to, very kind, and did a great job serving us. We really enjoyed our meal and experience. Parking: Lots of parking available

We had our twins Confirmation and everything was amazing. All our guests raved over the food and I couldn t have been more pleased with the set up. Lara took great care of our guests and made sure everything was to our liking. Would definitely recommend Castello to anyone looking for a great dining experience.

Do not recommend. Not great food for the price and very understaffed. They charged us for wine they initially comped in the beginning of the event.

AMAZING. best italian restaurant i ve ever been to by far. highly recommend.

Love the place

Food was okay, drinks good, service extremely slow and have not been checked on waiting to pay still over all having a bday next door and calling to ask if an event was taking place then walking into one was ridiculous. The DJ treated it as if it was a hall, complete joke. Ruined the night and even when I had to complain you think the bill would have the water taken off at most $200 plus spent for a horrible night would not recommend

The staff at Castello provided excellent service and were very pleasant to deal with Lara, in particular, went above and beyond to make my mother s birthday dinner and celebration a success. She was attentive, thoughtful and made sure our everything ran smoothly. Thank you Castello and Lara!

Beautiful service and excellent meal! Highly recommended Special thanks to server Lara.

Im not gonna write a long detailed review of this venue because i have guest to go apologize to for the embarrassment this place caused me. I made the mistake of not reading these negative reviews because they are dead on. And I can almost guarantee the good reviews are from family and friends. From the lack of communication between management, staff and kitchen, to the way they try to charge you for things you never asked for, to cramming all their guests like in a sardine can to make the most money at the same time...and the list goes on and on. READ REVIEWS PEOPLE. This place should not operate as an event space but just a restaurant

I absolutely love this place, great food. It has a beautiful ambiance. Castello changes their menu quite often, so nothing is stale there! Food is very fresh and tastes amazing. This now my birthday place every year for the last 3 yrs!

We had our daughters Confirmation dinner party at Castello. The food was amazing. The service fantastic. Our waitress Natalia was very friendly and accommodating. Natalia displayed warmth and friendliness that created an enjoyable dining experience. From the moment I stepped foot into the restaurant, Kevin ensured every aspect of the evening was perfect and nothing was overlooked. Thank you Castello for a memorable evening.

Booked this restaurant on opentable and was pleasantly surprised. What a beautiful restaurant. The decor is elegant and perfect for any special occasion. The wait staff were helpful and eager to ensure our meal and overall experience was perfect. We couldnt decide what to order, so we ordered a bunch of entrees and appetizers to share. Every dish was delicious! Will definitely be back and highly recommended.

our waitress Natalia was extremely pleasant and delightful. The food was in presentation style and beautifully done!! We enjoyed our full experience. We will definitely be back.

Laura was a very attentive server. She came out during every course to ask if we had everything and get us more drinks

We recently had a family function at the Castello Ristorante. It was a wonderful evening! The decor, atmosphere and food was perfect. Our servers attention to detail was excellent. Thank you Natalia for your warm hospitality and making the evening extra special!

Natalia, thanks to you and your team for making our family event a very memorable experience. We enjoyed very good food in an elegant venue served by professional staff who created a relaxed environment.

Lara was great, professional and very friendly! Made our experience really enjoyable.

the service is so bad and so slow. food was terrible. dont recommend and will never go back.

Had one of the most amazing meals I ve had in along time, celebrating Father s Day. It was delicious! We were a group of 13 and not one of us had anything left in our plate and the portions were so generous. The service was amazing even though the restaurant was extremely busy. The waiter was on the ball Great day spend at Castello.

Really having difficulty getting our server. The food isnt the same as described in the menu. Not a good experience

Amazing! We just had my sons University Grad dinner there and Josie delivered as promised. The food, the ambiance and service was impeccable! Definitely going back.

Very nice atmosphere, great for the bridal shower we were celebrating! Laura was our waitress and she was amazing!

The food was great and the tables were set beautifully for the event the the service was wonderful, especially our server Laura!

Amazing restaurant. Great food and service.

Do not book any events here. I called for a quote on an event they never got back to me. When I called they said it takes 48 hrs for a response that was the second time I called. Rude and unprofessional!

Beautiful location, very nice and engaging staff. The food was nothing less than exceptional - I got the Costello salad with chicken (shown), my wife got the pappardelle special with tuna. It was just the two of us, so I cant comment about the other customers concerns with bigger parties, but we got very good service.

I came here for a double birthday for my cousin and grandfather. The menu has an alright selection with many Italian eats at a relatively hefty price. We got a few appetizers for the table, including bruschetta, arancini, and fried calamari. For my main, I had Samantha s pizza, which is a white pizza with mozzarella, potato slices, and prosciutto. The food was brilliant. Only issue is that it took over an hour for the food to be brought out. Our waitress was honestly the best part of this experience, her knowledge and friendliness puts her into the upper echelon of servers I ve ever had. Overall, this place hits on food and serving, and misses on price and timeliness. This place is better for larger gatherings than casual dining for small groups.

A Gastronomic Delight - An Unforgettable Experience at Castello Ristorante If youre looking for an unforgettable culinary experience, look no further than Castello Ristorante. I recently had the pleasure of dining at this exquisite establishment, and I can confidently say that it is, without a doubt, the best restaurant I have ever been to. From the moment I stepped in, I was greeted with warm hospitality and a charming ambiance that set the stage for an extraordinary dining journey. The service was truly outstanding, with attentive staff who went above and beyond to ensure every need was met, creating an atmosphere of sheer comfort. But lets get to the heart of the matter - the food! Oh my, the food was an absolute revelation. Having spoken highly of the best pizza I had ever tasted in the past, I must now unequivocally declare that Castello Ristorante has, without a doubt, THE BEST PIZZA I HAVE EVER HAD IN MY LIFE. The flavors were exquisite, and the pizza crust was a perfect blend of crispiness and chewiness that left me wanting more with each bite. Not content with the pizza alone, I ventured further into the menu and was rewarded with culinary delights beyond compare. The Caesar salad was fresh and perfectly balanced, while the Penne Vodka and Alla Ciocara were nothing short of superb. The depth of flavors and the skillful execution of each dish were truly impressive. And all dishes were made vegetarian on request. But lets not forget dessert. The cake slices we ordered, one chocolate and pistachio, were a divine revelation. I lack the words to accurately describe their ethereal texture - it was like biting into a cloud. The cakes were impeccably moist and delicately sweet, proving that true desserts can be an art form in themselves. Kudos to the pastry chef for creating such masterpieces. As if the impeccable food and service werent enough, Castello Ristorante also paid attention to the smallest details. The side of Parmesan cheese and chili olive oil provided with the main dishes elevated the flavors and added a delightful twist to the already outstanding meals. Even something as simple as water was not overlooked - the temperature of the water provided for drinking was absolute perfection. It was chilled enough to be refreshing but not overly cold, allowing for a delightful and comfortable drinking experience. In conclusion, Castello Ristorante is a true gem that sets the bar incredibly high for all other Italian restaurants. The exceptional food, outstanding service, and attention to even the tiniest of details make this dining experience second to none. If youre in search of an unforgettable gastronomic journey, do yourself a favor and visit Castello Ristorante. You wont be disappointed.

Great service from Natalia. We will be back.

Great place, awesome food, and good service!

8 of us dined at this restaurant on the patio. They had a massive wedding reception on but were serving tables outside. They have a cute lil patio overlooking the parking lot so not very scenic. The food was amazing! The service was great. We had pastas and pizzas and everyone liked their food.

Attended a bridal shower there yesterday and it was excellent. Beautiful decor, great service and the food was delicious! Will definitely be coming back soon!

Loved the place, food was amazing Yuri made the whole experience 10x better. Definitely gonna come back. So patient with large group of people. Food : 5/5

We were at Castello Ristorante recently as a group of 4 celebrating a couple of occasions. Our server, Natalia, was phenomenal from our entry right through to our exit, and her service, attentiveness, and smile was a very close 1B to what was in our opinion the 1A of the evening: The Food!! Delicious pizza, flavorful soup, and mouthwatering entrées were the star of the show that night! We were deliberating between 2-4 desserts and the specialty coffees, recommended by Natalia, but an unexpected issue at home ended our evening abruptly and so with the bill paid, we all unanimously agreed to return very soon while we saying goodbye in the parking lot. Thank you Natalia and Josie @ Castello Ristorante for exceeding our expectations that evening and giving the four of us a new go-to option for amazing food & service in our hometown

Excellent food and service but decor is a little dated.

Amazing!

Service was great..Lara was really nice.

Such a good atmosphere for a ladies night out. Great food!

Perfect venue to host an event! Great service by Lara.

Absolutely stunning! Amazing Food and drinks surrounded by excellent service and beautiful people:)

Great food. Lara was amazing.

Lara and Kevin were so nice and helpful!! Definitely coming back

Lara and Kevin were so helpful and very nice to us. Really recommend and will definitely come back!!

It was the first time here at this location and it was a weekend dinner to which it seems like they cater on the weekends, it felt a bit rushed because there was another event going on downstairs that was big and they wanted our order in before theres because or else we would wait a long time to which I do understand but still did not appreciate, Everything was ok not bad but I felt it was too expensive for 4 ppl ( 2 adults 2 kids 1 baby) paying over $200 with 18 % grituaty included because we were with a big group, if the food was amazing then I would be ok but it was just ok and simple, Bathrooms are clean and parking is enough, they are surrounded by other businesses now would I come here or set up an event here maybe as a last resort that is but not on the list, then again I say go check it out for yourself because it could be different during the week when they are doing regular service.

Good afternoon! All Servises is very good thanks for all help Food

Last Saturday we hosted my mother in laws 65th birthday here and working with Patricia and Kevin was a dream. The staff was so attentive, food was delicious. We were in a pickle and in 3 days Patricia helped us and accompanied our large group, everything was absolute perfection. We can t wait to go back for dinner one night soon

I do not recommend this restaurant for several reasons! The primary reason is that the price quality is too high! This is not a cheap restaurant at all; it is on the expensive side! However the food quality did not meet our expectation (and the price point) The pizza is soggy, and it is a shortbread, not a pizza! The charcuterie board is made from packaged cured meat and cheese from a supermarket! The veal is over-cooked and tasted like a piece of stale / wet cardboard! And similar to other reviews, the service is slow!

It was excellent in all categories. From food to service and the ambiance.

Really enjoyed the food and service

Monica was the absolute best bartender I have ever had. The drinks kept coming and she was one of the sweetest bartender I have ever seen. The best. 10/10 would recommended. Kevin the manager was a gem as well. Great service and will be coming back in the future. :)

This was the best restaurant experience I have EVER had the service was fantastic, the food was delicious and super hot, everything was amazing I was totally satisfied and I would highly recommend this venue to everybody considering that the owners go above and beyond to make sure your completely happy with everything from start to finish way to go Castello keep up the good work

This is an amazing restaurant they go above and beyond to make sure there customers are super happy and enjoying every minute of there time there. I was there on Sunday for a baptism and I was speechless I can t thank them enough for all there hard work and dedication for my special event. The food was fantastic, super tasty, very hot, the servers were so caring and pleasant, they we re very bubbly and had a great attitude which makes a difference in this business. I had a great experience from the start writing up my contract with Josie, Patricia and Maria to dealing with the manager on the day of they surpassed my expectations, the decor was beautiful and all my guests were very happy there still talking about what beautiful experience they had and they will definitely refer there family and friends here even if it s just for a simple lunch or regular dinner both my family and i highly recommend this restaurant. There service was fantastic, there food was beyond amazing, the atmosphere was stunning, everybody was so warm and super friendly keep up the good work thank you for a beautiful day

Very nice place to have dinner! Would recommend

I have been here several times and revetly went for my sisters reception. As usual, the service was great, and the food was really good.and because my mom likes this place so much, Ill probably be back again at some point.

Great food. Not the best suited for large gatherings. Vegetarian options: A few... Food : 4/5 |

Coming first time from Barrie! Worth trip. Pizza and pasta were delicious. Definitely coming back!! Food : 5/5

Food was just ok. Took about two hours to get the food. Not enough waiters. Practically impossible to get one. They obviously not capable to serve large amount of people. About 2 0r max 3 starts

I would not recommend this restaurant. The food was ok, but the service was poor. We waited for 2 hours for the food to be served. They are understaffed. The waitresses are extremely stressed. It doesnt create a good atmosphere.

Was there for a work Christmas function. Bar service was so slow it was hard to get any drinks. We don t actually know who are server was as everyone we asked said it wasn t them. Food took forever to come. Portions were small. Food was mediocre. Was told dessert was not included but was on our menu. Suddenly dessert showed up after1/2 our party left. We had to get our own cappuccinos as lukewarm coffee was served after we asked for cappuccinos and espressos. Would not return.

Amazing Italian dining experience pls try their mixed veggies with egg plant item, superb

Worst service ever. Food almost takes 2 hours to reach you. No one even cares to serve your table unless asked multiple times. Calamari is the worst.

Horrific birthday experience and allergy negligence Easily the worst dining experience I ve had in my life. I ve been from hole in the wall to Michelin-starred and great places in between. Birthday reservations for 8 at 8:30 pm were made about 3 weeks prior. Had to wait 25-30 minutes to be seated. Gave us a pizza for the inconvenience and said they would bring it over to the table when it was ready & their staff ended up tossing it so they did bring over a new pizza. By far better than the pasta & appetizers ordered. Now on to the horror. The server owned up multiple times to being understaffed and overbooked, and the kitchen being extremely busy, told us to order the appetizers and main meals together & ended up waiting about 2 hours for our main meals to come. We were at the restaurant for closer to 4 hours (against our will- the service was that slow). One of the mains didn t come for another 15-20 minutes after the rest as they completely forgot to make the dish. This is insanely horrible dining manners to bring out the other dishes, and we all waited until everyone s meals arrived. So the pasta wasn t hot by the time we started eating. One person had a dairy allergy and notified our waitress. They brought out a plate with dairy cream in it for her to enjoy. Patricia showed little concern, asked if it was just an intolerance and then confirmed that she had her Epipen. She so generously comped that meal (meal only). Please note that anaphylactic allergies can also have a delayed reaction and should not have been handled as carelessly as it was by Patricia. Our waitress walked away while one was speaking, she did apologize overall but still in disbelief by her manners and did not de-escalate the situation whatsoever. Patricia declined our request to comp our alcohol cocktails and/or meals. She actually left and came back to the table after checking what we had all ordered as alcoholic cocktails to decline covering them. Then they offered us a round of shots & coffee, which we declined. No drinks that we ordered at the bar while we were waiting for our table to be ready were covered. She comped 3/8 main meals (pasta/ pizza meals - one including the deadly plate that one was allergic to) in total. Considering we didn t start eating our meals until closer to 11 pm (~2.5h wait from arrival) should constitute much more kindness and empathy than what we received from this place, hence why I have gone out of my way to share this story. Had to wait forever for the cake and there was no offer to cut our cake. We waited about 15 minutes for our bill, had to ask for it twice. They charged $4 for water pp and managed to split our water 8 ways but couldn t divide appetizers. Being forced to pay an 18% auto-gratuity in addition, I m traumatized from this dining experience. I would strongly discourage anyone I know from coming here, and it s unfortunate given restaurants in Vaughan are already select. I understand restaurants can get busy on a Friday, especially on an understaffed and overbooked night, but that sounds like an organizational oversight that they should ve taken more responsibility/ accountability for. They ended up losing more business by handling the situation the way they did, which I have no respect for. I feel that the outcome would ve likely been different if we were all older/Italian/ men complaining the way we did, but I guess we ll never know since I have no intention on going back anyhow. For lack of better words, I feel absolutely disgusted and scarred.